Download - MENA COURSE CATALOGUE - RedR · MENA COURSE CATALOGUE Tel: +962 (0) 7913 26873 [email protected] RedR UK - MENA O˜ce Housing Bank Complex ... COMPETENCY MAPPING TRAINING OF

MENA COURSE CATALOGUE

Tel: +962 (0) 7913 [email protected]

RedR UK - MENA O�ceHousing Bank ComplexBuilding 95 Queen Noor Street Amman, Jordan

www.redr.org.uk

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Cover photos:© Amy Murrell / RedR UK© Ehab Othman for RedR UK© RedR UK© B. Bannon / UNHCR© J. Wreford / UNHCR© P. Benetar / UNHCR© R. Arnold / UNHCR

RedR UK is an international humanitarian capacity-building NGO with over 35 years of experience.

From our regional hub in Jordan, RedR provides training and technical expertise to those working in humanitarian response and international development. We offer high quality, experiential, field-based capacity building programmes, which focus on supporting theindividuals, organisations, and systems that respond to man-made and natural disasters.

We work with international and national NGOs, community based organisations, UN agencies, academic institutions, and the private sector to improve emergency response,humanitarian, and development programmes at a worldwide level.

About Us

Where We Work We have delivered courses in multiple countries throughout the Middle East and North Africa (MENA) for humanitarians working in the region and worldwide.

In the Middle East, we rely on our pool of Arabic and English speaking, international and regional experts, to provide contextual and relevant trainings across a range of thematic areas. Our tailor-made courses can be adapted to suit specific working environments and organisational requirements.

Wherever you are in the region, our trainers can come to you!

WHAT WE DO

Consultancy services, including:

SKILLS AUDITSLEARNING NEEDS ASSESSMENTSDOCUMENTARY REVIEWDRAFTING/TEMPLATESPARTNER VISITSPOLICY REVIEWPROCEDURE REVIEWRISK ASSESSMENTPROJECT EVALUATIONSTRAINING DESIGN/REVIEW

OPEN COURSES (PUBLIC)TAILOR-MADE TRAINING (CUSTOMISED)COACHINGFACILITATIONMENTORINGCOURSE DEVELOPMENTCOMPETENCY MAPPINGTRAINING OF TRAINERSSECURITY BRIEFINGS

What Can We Do For You?

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Facilitation services, including:

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WHY REDR?

Our expertise ranges from a regular training event, to tailor-made courses, long-term learning programmes, consultancies, mentoring, and more. If you are looking for something which is not included here, send us an email and we can work with you to ensure you getthe best solution for your learning needs.

For individuals looking to improve their knowledge and skills, or for organisations that need to train a small number of staff, RedR’s Open Programme is ideal. Our Open Programmecalendar features a range of trainings in the MENA region which are open to all and can be booked at any time via our website – www.redr.org.uk.

For organisations looking to train more than eight members of staff, our Tailor-Made serviceis the most effective way to meet your objectives.

Our training team would be delighted to discuss your needs. We can tailor any of our existingmodules or devise an entirely new solution to suit your organisation.

HOW WE TRAIN

Participatory TrainingWe offer a learning experience for course participants that is participatory and engaging.As humanitarians ourselves, we understand the needs of the sector and deliver trainingsthat reflect the challenges faced by professionals in the field.

We are committed to our principles of learning through participation and experience. Many of our courses include simulations in which participants experience the challengesand intensity of working in disaster response.

All of our courses use active-learning methods encouraging trainees to participate and share their existing knowledge, as well as develop new skills. We rely on participant and trainer feedback, and have robust monitoring and evaluation systems to review and continuously improve what we do.

We know from experience that participants achieve most when they are supported throughout their learning experience. Providing suitable preparatory materials and instruction, creating an enabling environment, offering ongoing support at a distance, and creating a wide range of pathways for personal development, are all methods throughwhich RedR provides a comprehensive approach to learning.

Our TrainersWe have a team of +20 regional, and +250 global expert trainers, all with specialist knowledge gained through a combination of field experience and theoretical learning.

RedR trainers are assessed against our Training Competency Framework. This ensures they have the knowledge and training methods needed to deliver high quality and relevant courses which appeal to a range of learning styles.

Our trainers are supported before, during, and after training events to guarantee we delivertrainings that are of a consistent standard across our courses and programmes.

Profiles of our trainers can be found on the RedR website.©

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Our Experience

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HUMANITARIAN FOCUS ............................................................................................ 7 - 12

PLANNING, MONITORING, AND EVALUATION......................................................... 13 - 16

PROJECT CYCLE MANAGEMENT.............................................................................. 17 - 18

MANAGEMENT AND LEADERSHIP............................................................................ 19 - 22

HR/MANAGERS: STAFF WELFARE AND TEAM BUILDING....................................... 23 - 24

SAFETY AND SECURITY ............................................................................................. 25 - 30

FACILITATION ............................................................................................................. 31 - 32

TECHNICAL AND SPECIALISED TRAININGS............................................................. 33 - 42

LONG-TERM AND BLENDED LEARNING PROGRAMMES......................................... 43 - 46

Thematic Areas

WHAT WE OFFER

Essentials of Humanitarian PracticeSo You Think You Want to be a Humanitarian?Do No HarmProtectionSphere in Practice

Monitoring and EvaluationNeeds AssessmentProposal and Report Writing

Leadership Managing People in EmergenciesDistance Management

Management of Staff Welfare and Critical IncidentsTeam Building in Humanitarian Settings

Training of Trainers for the Humanitarian Sector

Camp Management Field Logistics in EmergenciesInformation Management and AnalysisDriver Safety Off Road Driver Training Shelter in Urban EmergenciesTraining for Volunteers and Managing Volunteers WASH in Emergencies

Context: Management and Leadership Skills Context: Humanitarian Core Skills DevelopmentNGO in a Box

Managing Projects in EmergenciesProject Management in Development (PMD Pro)

Security ManagementPersonal Safety and Security for HumanitariansCrisis ManagementInformation Security AwarenessManagement of Staff Safety and Security Trauma First Aid

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HUMANITARIAN FOCUS

What does the course cover?Humanitarian contextConcept of humanitarian principlesInternational humanitarian systemAccountabilityInternational lawNeeds assessmentIndividual responsibilityPotential impacts and dilemmas of humanitarian responseCross-cutting themes such as gender, culture, and security

So You Think You Want to be a Humanitarian? This workshop is an essential introduction for anyone interested in a career in the humanitarian sector. Participants will hear first-hand experiences from humanitarian professionals, learn about the nature of disaster relief, and look at the skills they have to bring to the sector. Participants will also have the chance to experience the application process for the humanitarian sector, learning about where to apply, what kind of skills are in demand, and improving their CVs.

What does the course cover?The disaster cycleCodes and standards in humanitarianismHumanitarianism in practiceThe humanitarian sectorCV-writing for the humanitarian sectorEmployment, volunteering, internship, training resources, and opportunitiesPersonal stories and experiences

By the end of the course participants will be able to:Understand how the humanitarian sector operatesGain answers and information from experienced humanitarian workersBe able to explain how the humanitarian sector worksHave further insight into their own motivations for entering the sectorKnow how to make contact with key agenciesHave identified what to do next and how to go about it

Demonstrate an understanding of the key skills and personal attributes requiredfor an effective humanitarian responseApply skills of teamwork, coordination, communication, and cultural sensitivityin a simulation environmentDemonstrate an understanding of thekey skills, personal attributes, and competencies required for an effectivehumanitarian responseReflect on and evaluate individual performance in relation to these key skills, attributes, and competencies

By the end of the course participants will be able to:Explain the characteristics of natural disasters and complex emergenciesDescribe the different activities required for a comprehensive response to an emergency situationAnalyse the roles and relationships of humanitarian agencies and the people affected by disastersDescribe and apply international legal instruments and humanitarian principlesto a humanitarian responseDiscuss potential impacts and dilemmasassociated with humanitarian responsesIdentify further personal development steps

This course aims to increase participants’ understanding of the characteristics of emergencies caused by natural disasters and conflict, and the requirements for an effective humanitarianresponse.

Trainees will learn how to work in a team in an emergency environment and identify individual responsibilities. Practical learning and engaging simulation activities will challenge participants’ motivations and beliefs, giving trainees a first-hand understanding of what is required to work effectively in the middle of a humanitarian emergency.

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Do No HarmThe Do No Harm (DNH) framework is widely used in the humanitarian and development communities and is one of the best known tools for Peace and Conflict Impact Analysis.This workshop will enable participants to apply basic 'Do No Harm' principles to their humanitarian work by gaining an introductory knowledge on the 'Do No Harm' framework. The framework is an effective tool for relief and development organisations working in conflict environments.

This course aims to help participants understand the complexities of the conflicting environments in which humanitarian organisations operate. Through group discussions, simulation activities, review sessions, presentations and a self- assessment exercise, participants will reflect on the potential contribution that the framework can make within their working context, and how it can improve the quality of relief and developmentprogrammes across the board.

What does the course cover?

By the end of the course participants will be able to:

The Do No Harm framework – principles and concepts Complex conflict environmentsImplications of relief and development programmes in challenging environmentsUsing the framework for improving relief and development activities

Providing effective protection for disaster-affected populations is a central concern for agencies responding in humanitarian contexts. It is no longer viewed as acceptable tofocus humanitarian responses on material needs without considering the safety, dignity,and rights of individuals, groups, and disaster-affected populations. All humanitarian actors have an ethical responsibility to incorporate protection principles into their humanitarianresponse programmes.

This course will enable participants to identify different concepts of protection, explain theimportance of incorporating it into their programmes as well identifying the Four Protection Principles as outlined in the Sphere standards.

Protection

What does the course cover?Protection mainstreamingProtection principlesProtection in practiceChild protectionGender-based violenceProtection of displaced persons and refugees

Explain the term protection in a humanitarian contextExplain the role of humanitarian agencies in protectionExplain why protection is importantUnderstand the four main protection principles as outlined in SphereAppreciate the relevance and value of protection mainstreaming to humanitarian operations and promote this to others Increase capacity to prevent abuseStrengthen skills to recognise diverse child protection issuesIncrease awareness on how to create a protective environmentIntroduce the key notions of gender based violenceBe aware of possible social, health and other consequences for survivors


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Assess the contribution the framework can make in their working contextUse the framework to improve their organisation’s relief and/or development programmesDescribe the ways in which the frameworkcan be an effective tool for relief and development workApply the framework to their context tobetter understand the complexities oftheir working environment

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Improving the quality of humanitarian practice and assuring the accountability of humanitarian actors are fundamental elements of the sector. The Sphere Handbook, Humanitarian Charter, and the Minimum Standards in Humanitarian Response - the most widely known and internationally recognised set of common principles in the humanitarian sector - have set out to standardise the methods for achieving these goals.

This course examines these principles in theory and in practice. Using small group work, case studies, and videos from the field to blend theory with practice, participants will have a deeper and more contextualised understanding of the key lessons.

Sphere in Practice

What does the course cover?Good practice using The Sphere HandbookGuidance on the Do No Harm principleThe Code of Conduct of the International Red Cross and Red Crescent Movement and Non-Governmental Organisations in Disaster ReliefThe importance of accountabilitySphere protection principlesBackground and purpose of quality and accountability initiatives and how to apply these in humanitarian interventionsThe Sphere ProjectHow to apply Sphere at each stage of the project cycle


Describe the trends and events that ledup to the creation of accountability initiativesExplore how to apply the Sphere handbook as a tool for disaster responseDescribe the structure and content of theSphere handbookExplore Sphere’s Principles and Core StandardsReview how to use the Sphere handbook at each stage of the project cycle ©

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PLANNING, MONITORING, AND EVALUATION

Monitoring and evaluation are essential activities for any project or programme. Carefulmonitoring of progress against targets allows timely changes to be made to maximiseimpact. Evaluation ensures accountability to all parties concerned, and allows learning tobe carried through to future interventions.

This course will help participants develop the competencies needed to monitor and evaluateinterventions in humanitarian and development contexts. Through active and participatory learning, this course aims to equip participants with a solid understanding of appropriate monitoring and evaluation tools, as well as the ability to apply these tools in practice.

Monitoring and Evaluation

What does the course cover?Evidence Based ProgrammingThe importance of information and knowledge in programming and decision makingThe main principles and techniques of M&EStakeholders requirements in regard to M&EImproving programmes utilising M&E results Strengthening the capacities of programme staffAssessing current M&E systems, identifying gaps, and addressing themAddress the challenges in planning for, and implementing, M&E systems

Define the concepts and purposes of monitoring and evaluationOutline roles and responsibilities for monitoring and evaluationDesign a framework for a monitoring and evaluation systemIdentify appropriate monitoring and evaluation techniques and toolsDevelop a strategic plan for implementinga monitoring and evaluation system


Conducting accurate and timely needs assessments is key to the preparation and planning of effective humanitarian and development projects. This course aims to help professionalsimprove their project planning by introducing participants to good practice in assessment procedure, including frameworks and principles of emergency assessments.

This is an interactive course that utilises group exercises and focused discussion, giving trainees the opportunity to share ideas and experiences.

Needs Assessment

What does the course cover?Objectives of the needs assessmentTerms of referencePlanning assessment activitiesInformation collation and report writingData collection techniques - how they work, when to use them, and the meaningfulness of the data they produceAnalytical frameworks that determine the focus of the assessment, the way assessment information translates into programme response and helpsestablish indicators for measuring progress, impact and relevanceData collection methodologies and analytical frameworks that are most appropriate to each sectorLinks between sectorsSector-specific benchmarks, especially Sphere Standards

Design and plan an effective needs assessment employing tools appropriate for the approachAnalyse assessment data to effectively report on beneficiaries’ needs and capacitiesAnalyse cross-cutting and sector specific issues that impact on emergency needsassessmentsDemonstrate an understanding of the humanitarian context and underlying principlesDescribe the importance of using a participatory approach throughout the assessment cycleDemonstrate an understanding of the key skills, personal attributes and competencies required by an emergency needs assessor

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Proposal and Report WritingIt is essential for organisations to have the capacity to design, write, and deliver highquality project proposals and reports. This course will focus on the aspects that make proposals effective and successful, will introduce participants to best practices in proposal writing, and help them to develop the knowledge and skills needed to improve their efficacy in writing, presenting, and defending proposals. It will also cover report writing and will equip participants with the skills and techniques needed to write clear and engaging reports.

What does the course cover?Elements of proposals and reports: structure and componentsTools for planning and preparationFormal and informal reportingIdentifying proposal purpose and understanding donor requirementsWriting skills, including language, layout, format, structure, flow, and finishingCommon mistakes and best practices

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List the components of a proposal and organise them in a logical flowExplain what makes proposals effectiveUse tools, such as the logical framework,to design proposals with clear logicAdapt proposals to fit donor requirements,preferences, and guidelinesWrite clear proposals using appropriatelanguage, layout, format, and structureProduce effective reportsIdentify common problems in reportingTailor a report to a target audience

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PROJECT CYCLE MANAGEMENTManaging Projects in Emergencies

What does the course cover?Project cycle managementProject management tools and techniquesFinancial managementMonitoring and evaluationNeeds assessments and analysisLogical frameworkResource management

List the stages of the project cycle and issues that may ariseDefine the purpose and principles of conducting effective assessmentsDemonstrate how to set project goals and develop logical planning frameworksIdentify resource management techniques for the critical stages of an emergencyList the financial risks in the critical stages of an emergency and identify their potentialimpact and how to manage themState the purpose and principles of effective monitoring and evaluation, and create useful reports

PMD Pro 1 is a five-day introduction to project management in a humanitarian and development context. This certified course covers the basic concepts, terminology, and tools of project management used by NGOs and will allow participants to develop an understanding of the principles and methods of project management within the context of international development projects. The course is assessed by a one hour, closed-book multiple choice exam.

Project Management in Development (PMD Pro)

What does the course cover?Projects and the project life cycle including why projects failProject identification and design including an overview of needs assessment, stakeholder analysis, problem and objective trees and logical frameworksProject initiationProject planning including work breakdown structures, network analysis and GANTT chartsProject implementation including RACI and HR plansProject monitoring, evaluation and control including M&E plans, SMART indicatorsand change plansEnd of project transition


PMD Pro is a three-level certification sequence. RedR is authorised to deliver the full PMDPro programme. Please contact us if you are interested in all three levels of the certification.

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Managing projects effectively can be challenging,even for experienced managers, and implementing effective responses to complex emergencies requires exceptional project management skills. The ability to deliver quality outputs on time, evenunder extreme circumstances, is crucial to anyhumanitarian response.

This course identifies key project management skills required by humanitarian workers and will not only give participants an understanding of project management theories and techniques, but will also equip them with tools and techniques crucial for managing projects successfully inemergency situations.

State the major roles and responsibilities of the project manager throughout the project life cycleState the relationships between the phases and deliverables of the project life cycleState the major sector-specific contextualfactors that are unique to the work of project teams in the international development and humanitarian sectors ©

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MANAGEMENT AND LEADERSHIP

This course is designed to improve the leadership skills of humanitarians who are workingin management or coordination roles. It draws on the latest research by authorities such as ALNAP into the skills required to be an effective leader. Sessions combine theory withpractical exercises, providing opportunities for participants to develop their skills in a controlled environment.

An on-going case study is used throughout the course enabling trainees to further practise their leadership skills in realistic situations, while considering the challenges faced by senior team members in a humanitarian emergency. The course also offers participantsthe opportunity to reflect on their personal leadership skills and outline a personal development plan created with supportive peer coaching.

Leadership

What does the course cover?Being a leader in a Humanitarian EmergencyLeadership models and humanitarian leadershipqualitiesPower and authorityStrategic leadershipRelational and communication skills for leadershipPrincipled negotiationDecision making and risk takingBuilding teamsBuilding leadersCoaching and constructive feedback

Use a range of culturally sensitive and practical techniques to improve their leadershipExplain the leadership process and leadership models and their relevance to their current roleCreate a personal leadership and development plan to begin a continuous process of learning and personal developmentIdentify their own leadership skills and abilities, and apply them to their working lifeReflect upon their own leadership attributes and strengths within the humanitarian contextLearn from the leadership capabilities of othersExplain the role of a leader in motivating a team and delivering against targets


Managing People in EmergenciesPeople are the key to any effective humanitarian response. Managing people can be difficult at thebest of times, but during the chaos and stress of a complex humanitarian emergency, the ability tomanage people is crucial for the success of any programme.

During this course, participants will have the opportunity to explore theories and practices ofgood management, and will learn how to employ different techniques of communication, negotiation,team building, and conflict management to develop a concrete set of management skills.

What does the course cover?Roles and responsibilities of managersBuilding and supporting a teamCommunication and negotiation skillsConflict managementLeadership and motivationPerformance management

Describe the role of the manager in humanitarian programmes and what it takes to bean exceptional managerDemonstrate skills and attitudes needed to manage people effectively in emergenciesUtilise techniques for building and leading teams and learn ways to gain greater commitment from their teamIdentify ways to motivate individuals and maximise their potentialImprove team performance through effective coaching and feedbackDemonstrate how to negotiate to achieve a win-win outcome and how to resolve conflictIdentify personal strengths and weaknesses in relation to managing in emergencies and draw up action points for further learning and development to improve their management style


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Managing people can be a challenge for any organisation. In the relief and development sector there is often the additional challenge of managing teams remotely, while still engaging and valuing staff that are working in stressful and chaotic environments. Effective distance management is essential for the success of any humanitarian response – it’s 90% about the people issues, and 10% about the new technology.

Distance Management

What does the course cover?Define the concept of distance managementDescribe methods of building trust between remote teamsIdentify roles, responsibilities, and relationships in teams working remotelyMethods for establishing strong working relationshipsHow to demonstrate accountability and measure performance

Understand the challenges facing remote managersApply management theory to distance managementKnow how to establish communication protocols in a remote management environmentLearn techniques for overcoming distance management challenges and how to put them into practice


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HR/MANAGERS: STAFF WELFARE & TEAM BUILDINGManagement of Staff Welfare and Critical Incidents

What does the course cover?Stress and its effect on staff and work environmentsPositive coping strategiesPeer support in the workplaceManagers role in monitoring and supporting stressed staffCommunication and active listeningRole and impact of critical incidents on staff well-being and functioningPsychological first aid/de-escalationTechniques of peer support in the workplace after critical incidents'Good practice' in managing stress for humanitarian workersSelf-care

Recognise stress and its impacts on staff and work environmentsApply techniques of peer support in the workplace after critical incidentsMonitor staff stress levels and support them as a managerPractice good communication and active listeningApply positive coping strategiesApply stress management skills for humanitarian workersPractise self-care


Team Building in Humanitarian Settings

What does the course cover?Team dynamicsLeadership skills and strategiesTeam development methods and approachesDeveloping and implementing team-building exercisesStaff-care and self-care programmesWorkplace communication and conflict resolution strategies

Describe the stages of team developmentProvide leadership and build effective teams in the workplacesUnderstand the dynamics of communication and conflict resolution in teamsProvide practical exercises in the workplace to motivate teamsImplement stress reduction and self-care programmes


Teamwork and collaboration are important characteristics of well-functioning, supportive work environments. It is often up to management-level staff to foster this sense of camaraderie and team spirit so it is crucial they understand strategies for team development. Participants will leave the course with the knowledge and practical skills to improve team dynamics in the workplace and assist team members to work hand-in-hand.

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Humanitarian work is inherently stressful with staff often impacted by critical incidents. Research has shown if staff members are provided with stress management skills and support after critical incidents, their well-being is significantly improved both in the short and long terms. Withcritical incidents occurring frequently, humanitarian organisations need to respond effectively to staffmembers and create supportive working environments.

Through interactive and participatory learning this course will provide participants with the important knowledge and skills of how to supportstaff before and after critical incidents occur.

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SAFETY AND SECURITYSecurity Management

This is an intensive, dynamic course where participants will discuss, learn, and apply approaches and measures to improve their personal security when living and working ininsecure environments. The course has been designed specifically from an NGO perspectiveto provide the most relevant and challenging training for NGO workers.

Essential theory learned in the classroom will immediately be put into practice in real-life simulation exercises, putting participants into stressful circumstances and helping toprepare them for the worst case-scenario. The course will introduce a variety of measuresto help reduce the likelihood of security-related incidents taking place, and enable traineesto respond appropriately to situations that could compromise the safety of them and their colleagues.

What does the course cover?Environment scanningThreat, vulnerability, and risk assessmentApplication of risk standards and modelsIncident response, analysis, reporting, and information management Security strategies, policy, and planningSkills and resources required to implement a security planCrisis managementOperational continuityTeam management through security programmingPsycho-social support

Demonstrate a comprehensive understanding of key security management skills andtheir use in relation to setting and achieving programme goals when managing humanitarian emergenciesWork effectively in reviewing and enhancing security management practice andprocedures in the fieldEvaluate personal performance and that of others in relation to security in emergenciesCommunicate effectively to different audiences in the field of humanitarian practice using appropriate media


Personal Safety and Security for Humanitarians

What does the course cover?Context assessmentThreat and vulnerabilityPersonal communicationStress managementVehicles and travel securityAbduction Surviving hostile environmentsAssessing risk


Key issues including roadblocks, abduction, weapons, mines, and crossfireDeveloping security strategiesSecurity planningCoping with sexual violenceEvacuation planning and proceduresDetention and kidnap

Given the insecure and often rapidly changingenvironments in which humanitarians work, safety and security management is of the utmostimportance.

This intensive course will enable participants toidentify the key requirements for managing security in complex emergencies and conflictzones by practicing essential techniques in risk management, security assessment, and crisis response. The course draws on field case studies,the current humanitarian environment, and thesecurity management practices used by humanitarian bodies internationally.

Explain the importance of understanding their role and the security environmentUndertake a context analysis and a personal risk assessmentDemonstrate immediate responses to hostile environmentsEffectively contribute to a security planning processDescribe measures to reduce personal and team vulnerability to a range of threatsExplain the importance of cultural awareness and sensitivity, team working, interpersonal communications and how diversity impacts on securityDemonstrate immediate responses to threats in the operating environment

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The nature of humanitarian work and complex emergencies makes it essential for managersto be prepared for and able to deploy quick, effective, and comprehensive responses to crisis situations. This workshop is intended to familiarise middle and senior level humanitarianaid workers with the theoretical and practical aspects of crisis management, provide a framework to enable them to respond to crises as a team, and effectively manage incidents affecting their organisations.

What does the course cover?Crisis situations and incidentsManagement techniques in crisesDecision-makingStrategic responseLeadershipRoles and responsibilities of different actors during crisis


Crisis Management

Reflect on and adapt their crisis management (CM) conceptsReview and develop an effective Crisis Management Team (CMT) in their organisationsIdentify the importance, roles, functions, and coordination of the CMTApply practical approaches and tools for CM to track incidents and manage actionsHave a better understanding of stress levels experienced in a real disaster


Information Security AwarenessAs the world becomes more connected, online security is becoming an increasingly larger issue. Smartphones are now just as vulnerable as PCs and laptops to technical attacks, and targeted incidents with key personnel are on the rise. This course will examine the everyday uses of online technology, such as social mediaand Wi-Fi networks, and give practical tips on how to secure your use of the Internet.

This course will give participants an understanding of best practices to follow onlineto keep secure, and some key indicators to be attentive to as an individual or organisation.

By the end of the course participants will be able to:Understand why their organisation or personaldevices could be targeted by hackers or other malicious peopleUse social media safely, protect their privacyAvoid information leakage through social engineering channelsIdentify possible phishing message attemptsUse secure password practices with online servicesUnderstand the need for secure data transfer and encryptionDetermine the correct steps to react quickly ifan incident occursApply safe practices when using removable mediaUnderstand why to install up-to-date antivirus and firewall softwareIdentify secure practices for using public and private Wi-Fi connections

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Explain a systematic approach to safety managementConduct an analysis of threats, trends, incidents, and riskReview safety practices and proceduresDescribe & plan enhanced collaboration between agenciesDescribe main elements of incident reporting and managementDescribe main areas of site assessments for office, compound, and field operations

Safety and Security Management Framework (SMF)Analysis toolsStrategic responses to the threatsSecurity PlansInternal and external dynamicsIntegrating safety into an organisation

Working in uncertain and sometimes dangerous or hostile environments requires humanitarianworkers to have many tools at their disposal to keep themselves and their colleagues safe.Knowing how to employ first aid, particularly in the field, is one such skill that can help minimise the damage done by incidents encountered in instable work environments.

This course teaches a pragmatic understanding of the Emergency Medical Services (EMS) and is designed to equip participants with practical skills in Emergency Patient Care with an emphasis on the safety and well-being of the responder.

Trauma First Aid

What does the course cover?Incident managementPatient assessmentUnconscious patient managementTreatment of woundsTreatments of injuries to bones & burn emergenciesTransport of patient (moving & lifting techniques)

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Recognise risks factors associated with Incident and Patient ManagementUnderstanding of Body Substance Isolation (BSI) proceduresConfidently initiate rapid patient assessment & emergency careDemonstrate the ability to respond safely and appropriately to trauma causing incidentsDemonstrate the ability to activate the EMS system


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Management of Staff Safety and Security Humanitarian organisations often operate in insecure and changing environments, which makesafety and security key concerns for the smoothoperation of humanitarian programmes.This work shop will equip managers with theunderstanding and relevant tools needed to ensurethat good security management supports goodprogramme management.

Through dynamic and interactive learning activities, the sessions will explore safety practiceand how to integrate security management into organisational operations and every stage of project cycle management.

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Trainers in the humanitarian sector ensure aid workers are equipped with the skills and knowledge required to deliver successful humanitarian programmes. By passing on their wisdom and experiences through effective training techniques, humanitarians can extend the impact of their work to future projects and generations.

This intensive course combines theory and practice to help participants understand thefundamentals of training and facilitation, and develop competencies to increase their efficiency as trainers.

Training of Trainers for the Humanitarian Sector

What does the course cover?Adult learning and the training cycleLearning needs analysisWriting training objectivesIdentifying key learning pointsHumanitarian context for trainersTraining and facilitation techniquesProviding feedback and coaching

State the principles of adult learning and apply them to design and run a training courseList the stages of the training cycle andthe key activities that need to happen ateach stageAdopt a learner-centred approach when designing and delivering trainingWrite aims and objectives for training sessions and coursesDemonstrate a range of training skills and techniques


FACILITATION

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Describe the role of a facilitator and ways to work creatively and constructively with groupsSelect appropriate activities, materials, and resources for training people in humanitarian workDevise tools and techniques for assessingtraining needs and for evaluating training

TECHNICAL AND SPECIALISED TRAININGS

This course brings together the combined skills of RedR UK and the Norwegian Refugee Council (NRC) to offer Camp Management training. The technical content has been designed by NRC, and is brought to life with RedR teaching methodologies. The CampManagement course is classroom based but field-influenced, and applicable for a variety of camp scenarios. The approaches, resources and tools introduced in the course can be used in planned camps, self-settled camps and/or collective centres and throughout a camp’s life cycle.

The course will enable participants to develop practical knowledge of international principlesand standards. They will also gain competence in using camp management guidelines and tools. In line with the latest developments and approaches in Camp Coordination and Camp Management (CCCM), the course will prepare trainees to contribute to, and participate, in effective settlement responses in complex displacement settings.

Camp Management

What does the course cover?Introduction to the management of these complex displacement settingsIntroduction to humanitarian reform and the Camp Coordination and Camp Management (CCCM) clusterRoles and responsibilitiesProtectionSafety and securityParticipation and community involvementCoordination in a camp management responseInformation management in a camp responseStandards and settlement designCare and maintenanceCamp closure and durable solutions

Define camp management in relation to key international protection and assistance principles and approaches, and understand how to mainstream humanitarian cross-cutting issues into a camp/collective centre responseAppreciate camp management linkages to international technical and legal standards, the Humanitarian Reform, and the cluster approachIdentify roles and responsibilities in a camp/collective centre responsePractice camp management tools related to coordination, data collection/informationmanagement, participation, and community involvement, monitoring of assistance and protection activities, and care and maintenance in a camp/collective centre settingIdentify the three phases of the Camp Life Cycle and understand how durable solutions relate to this cycleRecognise how safety and security planning, risk assessments (on-going situational analysis) and comprehensive operational practices relate to the overall protection of camp/collective centre residents and camp management actors operating at the field-level


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Field Logistics in EmergenciesLogistics activities account for a very large proportion of the costs involved in a disaster relief operation. Logisticians explore ways of minimising costs while maximising the impact of aid to ensure effective humanitarian response. This course aims to help participants develop the competencies needed to manage field logistics in a humanitarian context. It is a highly participatory course, with group exercises and theory based sessions.

What does the course cover?Logistics and the emergency environmentLogistics needs assessmentsHumanitarian supply chain managementWarehousing, inventory control, and asset managementTransportation, distribution, and fleet managementPower generationSecurity risk management, security strategies, and risk, threat, and vulnerabilityCommunication and technologyStaff and financial management


Describe the role and responsibilities of a logistician in a humanitarian programmeIdentify key procedures and documentation required to establish effective and accountablelogistics services and infrastructureIdentify the key principles and components of humanitarian supply chain management and procurementPlan an effective process for warehousing, inventory control, and distribution of commodities to beneficiariesPlan and manage an effective asset management processDefine the principles of fleet and vehicle managementExplain the basic principles, advantage, and limitations of key radio and satellitecommunication systems and describe how these are managed in the fieldIdentify key human resources issues facing a logistician in recruiting and managinga logistics teamDescribe the basic principles of financial administration, budgeting, and cost control in accordance with donor regulations

Information Management and Analysis

By the end of the course participants will be able to:Recognise the main stakeholders involved in the planning of an emergency responseRecognise the five stages of the programme cycle when responding to a crisisDefine the roles and functions of information management and coordination in an emergency Demonstrate how to collect and store information for response monitoringImplement a data analysis plan to outline information needs, questions, data sources, analysis, and visualisations Acquire technical skills in specific programmes such as Power BI, Kobo and GIS

What does the course cover?Introduction to information management and coordination Coordinated needs assessments Mobile data collection Data preparation and MS Excel Data visualisation using MS Power BI Geographical Information Systems

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Timely and accurate information is recognised as integral to quick response in both natural disasters and complex emergencies. An organisation’s ability to collect, analyse, disseminate, and act onkey information is fundamental to effective response.

Improved assessment of impacts and responsesthrough better data collection and management, contributes to a more complete database on crisis, conflict, and post-conflict situations, leading to better risk assessment and targeting of prevention and preparedness activities.

Road Traffic Accidents (RTA) within humanitarian organisations have been posing seriousthreats to the safety and security of aid workers, which are in turn restricting programme continuity and affecting the image of organisations themselves. This course covers the basic safety standards drivers need to adopt, and specially focuses on safe driving techniques.

Driver Safety

What does the course cover?Traffic rules and regulationsPersonal security for driversTravel and driver securityRoad-trip planningAcceleration, breaking and steeringtechniques

Develop different strategies to avoid and minimise the security incident impactEnlist driver roles and responsibilities Demonstrate emergency communication Recognise and apply passive and active vehicle safety systemsDemonstrate standardised procedures in hostile environmentsEnhance their driving skills through practical demonstrationDemonstrate first aid skills and knowledge in emergency situations


Off Road Driver Training

By the end of the course participants will be aware of:

What does the course cover?Rules of the roadDriving exercises (including cornering/manoeuvring, braking, roll-over prevention, lane changing)4WD systems and vehicle capabilityVehicle inspectionsLow versus high range useOff-road driving exercises in 4LHazard perception and defensive drivingBasic car maintenance

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Different 4WD systems, understanding vehicle capability and correctly engaging and disengaging 4WDHow to perform vehicle inspections and car maintenance 4WD low range use and when to apply itHow to practice off-road driving in 4LUnderstanding defensive driving (accident avoidance)“Situation-specific” hazard-awareness drillsWhen and how to apply different driving techniques

Full break and avoidance manoeuvre Reversing & turning techniques Vehicle ambush manoeuvresSingle car/convoy

Driving a 4WD vehicle effectively requires specific skills and techniques. Incorrect use of an off-road vehicle can increase an organisation’s maintenancecosts considerably and, under certain road conditions, be life-threatening.

This course can make a real difference to an organisation’s budget and, more importantly, staff safety. Driving vehicles, particularly 4x4s, on unsealedroads is a skill. This training will provide participantswith comprehensive knowledge of how a 4x4 worksso that they can drive it safely in difficult conditions,keeping the driver and passengers safe.

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An urban emergency is more complex than most rural or camp-focused emergencies. Thekind of response required is greatly affected by the type of disaster and the different urbanenvironments. It is crucial for effective urban disaster response to build strong relationshipswith national and municipal authorities, private sector service suppliers, and to work within existing governance and long term plans for the cities.

This course has been developed with the support and guidance of experienced Shelter practitioners from leading humanitarian agencies. It will help Shelter humanitarians to explore and develop the necessary skills and knowledge to work effectively in the early stages of an urban emergency.

What does the course cover?Stakeholder analysisDefining and targeting effected populationsCoordination - an integrated approachStandards and guidelinesMulti sector assessmentsStructural/damage assessmentsMarket AssessmentsCash programmingHousing, land, and property (HLP) issuesReconstruction and recoveryTechnical shelter solutions

Shelter in Urban Emergencies

By the end of the course participants will be able to:Describe the differing contexts in urban disasters, and how the type of disaster will affect the responseExplain the roles of and need for partnerships with a range of significant stakeholders in urban emergencies and the benefits of a coordinated responseDescribe how effected populations in urban areas respond to disastersDescribe the tools available for carrying out multisector and market assessments, and structural and damage assessment processesDescribe implementation strategies for responding to urban disasters, including cash programmingExplain the key HLP issues impacting shelter in an urban context and how the responseaffects long-term reconstruction and recovery

Training for Volunteers and Managing Volunteers During humanitarian crises, volunteers can be a vital part of a response support structure. Within camps and in host community environments, INGOs, NGOs, and CBOs often use refugee volunteers (paid and unpaid) to assist with programme implementation (e.g. WASH community mobilisers) or conduct surveys for need identification (e.g. winterisation). Volunteers, even when directly affected by the crisis, are often in a position to help other vulnerable people in their communities, and can benefit from capacity building skills. Improving the skills of the volunteers not only expands their individual capacities, but canalso improve the results of their work and positively impact other beneficiaries in the camps or host communities.

In addition, NGO staff who work with volunteers can benefit from improving their managementskills when working with volunteers. Ensuring that volunteers are clear on their role,understand the purpose of their efforts, and how they fit into the wider humanitarian effort,in addition to managing staff welfare and self-care, can help improve the outputs and outcomes of an organisation’s overall efforts.


Basics of humanitarian principlesEffective communication including crisis communication and de-escalation techniquesData collectionWorking with individuals with specialneedsWorking with childrenBasic first-aid


For the direct volunteer training (as applicable):

For the volunteer management training:

How to organise a volunteer programme and select volunteersLeading and mentoring volunteersMonitoring and evaluation of volunteer programmeStaff wellbeing and stress managementBasic first-aid

Volunteer participants will understand their place in the organisation and have the skills and information necessary to fulfil their roles effectively.

Staff managing volunteers will have the knowledge needed to ensure that volunteerprogrammes are well managed, projects are implemented effectively, and understand the need for volunteers to gain skills that will build their capacity and improve theirlivelihood prospects.

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Providing access to safe water and sanitation is a fundamental human right and is essentialto any humanitarian response. Water and sanitation programming, alongside hygiene promotion, is key to reducing deaths from water-related diseases in emergency contexts.This highly participatory course, with group exercises and theory based sessions, provides an overview of WASH in emergencies, identifying key issues, and training participants on key technical skills.

WASH in Emergencies

Describe the role of WASH within the wider emergency response contextList the minimum global and institutional standards for WASHIdentify and evaluate potential emergency water supply sourcesConduct tests to determine the quality ofwater and be able to describe or demonstrate both bulk and householdlevel water treatment techniquesIdentify appropriate short and medium term options for sanitation and excretadisposal in a range of environments,including those with high water tables, or flooded areas


What does the course cover?The role of WASHGlobal and institutional standardsHow to identify emergency water supply sourcesHow to conduct water quality tests and treatmentsHow to determine sanitation and excreta disposaloptions in different environmentsPrinciples of disease surveillance and preventionCommunity engagement and communication

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Explain the key considerations to be takenwhen designing a cholera outbreak response and the principles of disease surveillance and preventionExplain the importance of hygiene promotion to WASH programming anddemonstrate community engagement techniquesRecognise the key design features and specifications for boreholes and evaluate the performance of drilling contractors

LONG TERM & BLENDED LEARNING PROGRAMMES

Context is a staff development initiative developed by the START Network and implementedby RedR in the MENA region.

The intensive programme provides high-quality participatory capacity building that isdesigned to help humanitarian organisations and their staff develop core humanitarian competencies and leadership skills to improve the quality of emergency response. Context focuses specifically on strengthening the capacities of existing staff at a national level.

Context Programme

The format of both learning programmes encourages participants to set targets and reflecton their progress while ‘on the job’, as part of a coherent and high-quality staff developmentprogramme. Learning methods include:

Learning Methods:

Face-to-face workshopsCoaching Practical course workLearning on the job

Throughout the programme, staff members are actively supported by their organisation and line manager, and encouraged to take ownership of their learning process. Theprogramme offers a unique opportunity to share best practice and establish a common, high quality learning experience for humanitarian staff in different parts of the world.

Context: Management and Leadership Skills

Context: Humanitarian Core Skills Development

This is a nine-month inter-organisation programme providing continued professional development to national agency middle and senior level management staff, in their currentroles. The programme examines key aspects of management and leadership in emergency situations, including implementing effective humanitarian response, inter-agency collaboration, communication skills, leadership skills, and professional development.

This is a six-month inter-organisation programme providing on-going professional development to national agency staff in their current roles. It provides an introduction tothe key concepts and skills of humanitarian programming. This includes the humanitarian system, standards and principles, programme delivery skills, self- management, collaborationand professional development.

Self-directed learningGroup workLearning project (and implementation)

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RedR and partners have developed “Non-profit Organisation Management and Best Practices” (also known as – NGO in a Box), a short to medium term learning programme focused onbuilding the capacity of organisations responding to humanitarian crises across the region.

This course is aimed specifically at management staff and leaders from local national NGOs/CBOs, and will equip participants with the knowledge needed to better serve their communities and beneficiaries, as well as demonstrate to international donors and INGOsthat they are viable partners who qualify for support.

The NGO in a Box programme is held over three months. Participants can apply to theprogramme by outlining their organisational focus, describing their internal controls/processes, and their overall strategy.

Once selected, the first week is mandatory. A full five-day programme will address the CoreHumanitarian Standards and the basics of organisational structure, including:

Legal and compliance topicsFinancial best practice, budgeting, and auditsProgramme design and developmentProposals, report writing, and MEALFundraising and grant mechanicsIdentifying donors and partnersHumanitarian ecosystem, and communicationsand outreachLeadership and managementDeveloping internal processes and proceduresBuilding a strategy

NGO in a Box

Participants will be required to develop a Learning Project identifying the areas where theyneed improvement, and the goals they would like to achieve at the end of the three-monthprogramme.

WASHShelterEducationEconomic Growth and LivelihoodsHealthAgriculture/Food SecurityDemocracy and GovernanceProtection/GenderLogisticsSecurity/Crisis Environments

Over the subsequent 11 weeks, various workshops will be offered covering technical areas such as:

Participants will be required to attend at least one technical workshop (the theme thatmatches the primary purpose of their organisation) and are welcome to attend as many as needed.

In addition to the face-to-face sessions the programme also includes an e-learning platform, buddy groups, and coaching, which will allow participants, trainers, and RedR to continue to collaborate post-training and once the learning programme ends.

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