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Massages arent just for spasanymoreKEARNEY The lights are dim. Soft melodic music floatsthrough the air. The light scent of essential oil fills the room.

Brad Norton, Kearney Hub fileKari Worthington from Klinginsmith FamilyChiropractic

Licensed massage therapist Kari Worthington

from Klinginsmith Family Chiropractic gives a Hub

employee a chair massage at the Hub last year.

The Hub offered chair massages to employees to

help reduce stress.Common types of massage

Swedish massage This is a gentleform of massage that uses longstrokes, kneading, deep circularmovements, vibration and tapping tohelp relax and energize you.Deep-tissue massage This massage

technique uses slower, more forceful strokes to target the deeperlayers of muscle and connective tissue, commonly to help withmuscle damage from injuries.Sports massage This is similar to Swedish massage but is gearedtoward people involved in sport activities to help prevent or treatinjuries.Trigger point massage This massage focuses on trigger points, orsensitive areas of tight muscle fibers that can form in yourmuscles after injuries or overuse.

Getting a massage in this tranquil setting doesnt mean spendingthe day at a luxurious spa. Getting massages regularly will yieldphysical and mental benefits, says Kathee Norseen, a licensedmassage therapist at the Wellness/Fitness Center of GoodSamaritan Hospital.I cant stress how beneficial massage is, Norseen said. Its not

just something for luxury. There are physical benefits and it is a

type of therapy just like occupational therapy or physical therapy.Massage helps increase the oxygen flow to organs, helping withcirculation; stimulates the flow of the lymph system; and helps thebody flush out toxins.Norseen said massage relaxes and softens injured muscle tissue,reduces muscle spasms and cramping, increases flexibility and


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range of motion, speeds up recovery time from injuries andreduces scarring after surgery or injury.In addition to helping the body function better, massage also aidsin stress reduction.

Taking time out for oneself that helps with anxiety, Norseensaid. The calming touch and music and atmosphere calms thebody down.Norseen said it is estimated that 80 percent of diseases arecaused by stress. Massage helps with relaxation, which helpslower blood pressure, she said.During a massage, heart rate slows down, breathing becomessteadier and muscles relax. Massage brings people into a state of

deep relaxation and often results in mental clarity.Massage also helps with chronic stress. The bodys naturalresponse to stress is the fight or flight response, Norseenexplained. Hormones are released in the body to help peoplerespond appropriately to stressors. People with chronic stressnever return to a state of relaxation when the perceived threat isgone.Chronic stress can do damage to the body, Norseen said. Peoplemay experience anxiety, depression, heart disease, ulcers andother issues.Massage also can help with migraines and chronic neck andshoulder issues.For more information about massage therapy at theWellness/Fitness Center, call 865-7458.e-mail to:[email protected]

Commenting Rules of ConductAny views or opinions presented below are solely those of theauthor and do not represent those of the Kearney Hub. Wereserve the right to remove comments and or (if necessary) banusers that repeatedly fail to abide by the following rules. PLEASENOTE: Al l disc uss ions are clos ed autom at ical ly after 14

days. Keep it clean. Please avoid obscene, vulgar, lewd, racist or sexually-

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Mango masks, massages in Mumbais spasSneha Mahale, Hindustan TimesMumbai, April 20, 2012

Email to Author

First Published: 13:42 IST(20/4/2012)Last Updated: 17:26 IST(20/4/2012)

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Yes, it is summer. And we all know that the mango season has arrived when families begin to

tighten household budgets to cater to the rising cost of the fruit that is much in demand every year.

But this time around, they arent the only ones doing the waiting. Spas across the city too have

been

gearing up for the king of fruits to make his annual appearance and are looking to dazzle

customers with some innovative use of the seasonal fruit.

Sukho Thai, a popular foot

spa in the city, has introduced

a mango foot scrub. This 15-

minute scrub is part of a

larger therapy session, but

essentially helps remove

dead skin as well as

moisturise and soothe the

feet, further facilitating better

absorption of massage oils

and improving blood

circulation.

Vijeyta Vazkar, director,

Sukho Thai dismisses the

acne-mango lineup, saying,

Several people are under the

impression that mangoes are

not good for the skin. They

are wrong, as the fruit is a rich

source of vitamins A and C.

Skin tone improves

immediately upon its

application. Vazkar adds that

they use only fresh mangoes

in their secret product that is

on offer only during the

summer.

Fresh mangoes are also a

favourite at Skin Kitchen in
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Bandra that offers patrons a mango mousse facial. Mangoes are extraordinarily rich in

antioxidants, iron and something about the fructose in the mango gets superbly absorbed by our

skin, says founder Diya Demble. This facial is suitable for all skin types, except for the acne

prone. And there is no compromise when it comes to the treatment. Only the hapus variety is

used and I go to Dadar market myself to pick them fresh. Then the mangoes are soaked in water,

pulped, pureed, cooked and used in our facial. The treatment will be available only till July 1.

Also offering a mango facial and body spa (exfoliation and mask or wrap) is Andheris Vanaddict

Spa. Using body extracts, the focus of these treatments is on skin rejuvenation. Mangoes have

excellent youth renewal properties, says Samir Mahindrakar, owner of the spa, adding that these

treatments are better marketed in the summer, but are available around the year.

And though Antara Spa at DN Nagar, Andheri (W) has now moved on to neem-based treatments

from the mango massages that were on offer till a while ago, Rewa Escape at Bhulabhai Desai

Road has taken the opportunity to introduce its seasonal special mango manicures and pedicures.

Combined with enzyme rich fresh papaya, their delectable hand and foot therapies help get rid of

blotchy skin and smoothen and nourish it to protect against sun damage. So get ready to glow.

To book one of these treatments or for more details, call or email:

Sukho Thai: 2640 0264

Skin Kitchen: www.skinkitchen.in

Rewa Escape: 23520580

Vanaddict Spa: 4015 8325

Fruit file

If beauty treatments arent up your alley, heres a handy guide to the varieties of mangoes

available throughout the season.

Alphonso: With three distinct varieties depending on where they are grown, the Ratnagiri, Devgad

and Valsad hapus or alphonso is often the most in demand and available through April and May.

Currently, this fruit costs R400 a dozen, but prices are expected to come down as the fruits peak

season sets in.

Pairi: Used to make aam ras, the pairi will be available in the months of April and May and will

cost anywhere from R150 to R300 for a dozen.

Badami/Safedi: Not very sweet. This variety is an acquired taste and is available from mid April to

May end. It costs R60 to R70 per kg.

Rajapuri: One of the larger varieties available, at least size wise, it is used to make aam ras once

the hype around the pairi dies down. Available from May end to June end.

Kesar: The poorer cousin of alphonso (though it has a

great flavour), this mango is available from May end to the first week of July.

Totapuri:Has a very different flavour and since its affordable, it is qui te popular. Another thing

that works for it is that is big and fleshy, and thus worth the money. It usually costs between R40

and R60 and can be bought between the months of May and June.

Malgova: These are rarely available in Mumbai. But if you do get your hands on one, do give it a

try. They have softer flesh and have a sweet-sour taste.

Neelam: You need to be careful while handling this one. The seeds are known to attract insects. It

is available from May end to mid-June.

Dasheri: This variety has a sweet taste even in its raw form. You can buy it in the month of June.
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Chausa: Has one of the best tastes and very good flavour. Available in June.

Langda: Not many people like it since it has a green colouring. However, it is quite tasty and is

available from June.

Luxury lodgings get ubereco-friendly

Courtesy of Mvenpick Hotel Al Khobar

The Mvenpick Hotel Al Khobar on the Arabian Gulf Shore was one of 20 Mvenpick properties in the Middle East

to earn the Green Globe certification in November 2011.

By Lena Katz, Justluxe.com

The green-washing of the American hospitality industry has hit such a saturation

point that its become almost obligatory for hotels to distribute placards in every

room, asking customers to think twice about sending linens and towels to the

laundry. Kitchen gardens, electric vehicle charging stations and soap-recycling

programs are just a few of the sustainability hooks that hotels use as visible proof

of their eco-friendliness. But the hotels that adhere to the most stringent and closely

monitored sustainability practices typically prefer not to be lumped in with eco-

hotels.

Slideshow: See the ultra-green luxury lodgings

There's still that misnomer that sustainable means less, says Mark Slymen,

Director of Sustainability at luxury lodging/real estate brand Montage Resorts. If

we can show people that it means better quality, than we've accomplished our goal.
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The Montage Deer Valley is the only hotel in Utah that presently has achieved LEED

(Leadership in Energy and Environmental Design) certification from the U.S. Green

Building Council. LEED, like EPA Energy Star and Audubon Green Leaf , is a third-

party verification system that operates nationally and encompasses many types of

construction hotels being a small fraction. It uses a 100-point system split

between a number of categories including Water Efficiency, Energy Systems and

Indoor Environmental Quality. Within these categories, some of the requirements

such as minimum indoor air quality are actually intangible. Others are simply

hard to spot.

When you get into LEED certification, you get into what the carpet is made of, and

the adhesives inside the walls, says AndrewMorrison, executive chef at the LEED

Gold-certified Fairmont Pittsburgh. Although his bar tops are made from recycled

metal shavings and his kitchen has a bio-enzyme machine to break down digestible

food waste, Morrison says the naked eye wouldnt necessarily notice the difference

in aesthetics, when comparing his restaurant or any part of the hotel with a non-

LEED facility.

This is not just true of LEED. Audubon International Green Leaf was selected by

New York State to roll out a state-wide Green Hotel Pilot Program in 2009 with

pilot participants including the Beekman Tower Hotel and the Grand Hyatt New

York City. Both are luxurious midtown hotels not noticeably greener than their

neighbors, except for the plaque on the lobby wall.

The only hotel in the nation to earn Audubons highest ranking 5 Green Leaf

is the Golden Arrow Lakeside Resort in Lake Placid. Green elements in this hotel are

visible sometimes in fact, its innovative Green Roof stops traffic in the spring and

summer. But the subtler elements are impossible to see. One example: Recycled-

content carpeting is slowly replacing the old-school single-use carpeting as sections

wear out. Seen side-by-side and up close, the two carpets are identical.

Because third-party verification is so difficult to attain and so difficult to market,

many so-called green authorities encourage hotels to skip it. The membership-

based Green Hotels Association states on its site GHA does not certify, nor do we

recommend certification, citing as the reason, Certification is very expensive and

very time consuming.

However, proponents of third-party certification say its the only way to really tell

whether a property is really walking the talk when it comes to reducing

environmental impact.

There are a number of self-verification hotel rating systems out there which can be

used by hotels to easily label themselves as being green, says Kal Wellman, a LEED

Associate at the U.S. Green Building Council. LEED considers all aspects of a

facilitys design and construction as well as its ongoing operations.

When asked what LEED should not be confused with, Wellman has a firm answer:

LEED should not be confused with just another hotel marketing ploy.


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As far as what eco-friendly points guests can rack up by staying at a LEED-certified

hotel, Wellman says a healthier stay, (presumably due to things like the indoor air

quality prerequisite) less waste generated, and less energy and water usage.

And just in case anyone wants supporting details to back up these

claims,USGBC.orgposts exhaustive information on the LEED program including

technical information on the Green Building Rating System, and a section of

certification resources for those who might want a LEED plaque on their own wall

some day.

CREATIVE BEST PRACTICES OPINIONS

Dont just hear them, LISTEN to them: Usingcustomer insights to drive innovation

inShare

Posted byDan Rocheon April 20th, 2012 at 10:45 am

How do Apple, Google and Facebook become leaders in their industry? The two biggest factors both lie

with their customers. These companies are able to innovate and predict consumer desires and needs, but

they also listen to feedback and wish lists. It is this combination of understanding what will work and

accepting that there are always areas for improvement that make them successful.

Customers are increasingly more knowledgeable about products and services, and they aren't afraid to

share their feedback. The key is to ask. Clients dont only drive the market; th ey ultimately are the market,

so its critical to align product development and advancements with your client base.

In the technology industry, it can be difficult to anticipate customer needs as each client uses the

technology differently. Plus, with SaaS-based tools, changes and updates can be completed immediately,

so regular monitoring of current trends as well as customer insight, usage and behavior patterns is

essential to maintain competiveness. Companies like SalesForce are even encouraging direct innovation

from its users and offering CRM app builds on its platform. After all, if you arent obtaining this pertinent

customer data today, customers can easily switch providers

tomorrow.

Here are some considerations when garnering customer insight:

CompatibilityWhile it would be great to cater to every customer wish, it isnt always practical or

profitable. Before asking for customer feedback, its important to have a full understanding of how

changes to your product or service may impact security, scalability or performance. Will these functions

work across a variety of platforms or operating systems? Verify that you can uphold these standards

before making promises to your client(s).

User Groups/Customer Testing Companies should always incorporate product testing as part of

their development process. This will help determine if your product/service is competitive with others on

the market or if changes need to be made to stand out from the crowd. The added bonus of customer

testing is that you can use your budget more effectively to focus on these key areas of improvement

and/or innovation.

Wish Lists Ask your customers for their feature wish list. These requests may or may not be feasible

to implement, but these if only statements will give your company a better handle on how your client

operates and the functions that are necessary for their business.
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Report Cards In addition to wish lists, its important that your clients have a place to share what

works and doesnt work for them. What needs to be adjusted? What function has really helped? What

feature is difficult to use? Remind clients that you are looking for honest feedback - good and bad - in

order to better suit their needs. This is a great opportunity for client(s) to reflect on what functions are

essential to their business and for providers to make the necessary updates.

Customer Budgets Customers will ask for the sun and the moon, but they may only be willing to pay

for one. Make sure that your clients prioritize the features and functionality that benefits their business

most.

Including your customers in the decision-making process will simultaneously help your company provide

the solutions wanted in the marketplace and strengthen client relationships. Ensure that all employees

are asking for customer feedback because a customer-centric team is the foundation of innovation

Get the skills needed to succeed with the Certified Spa Supervisor program.

"Several of my staff members have taken the CSS and Retail Certification courses and found them to be of great

value. The tools that ISPA provides are invaluable, particularly the constantly updated Web site, business and trend

reports, Pulse magazine and a staff that is ready to assist whenever needed. I wonder if all ISPA members fully

realize what a tremendous resource we have at our fingertips!"

- Jaime Huffman, Executive Spa Director

The Grove Park Inn Resort & Spa

For questions regarding the Certified Spa Supervisor program, please contact the Educational Institute

Certification Department at 1.407.999.8100 or 1.888.575.8726 .

Click here for a list of spa professionals who've earned the CSS certification.

Frequently Asked Questions

What is the Certified Spa Supervisor (CSS) program?

Why would I want to be a certified spa supervisor?

Who is eligible to be certified as a certified spa supervisor?

What do I need to purchase to take the Certified Spa Supervisor exam?

What does the program cost?

How do I apply to take the exam?

Where may I take the CSS exam?

What if I don't pass the exam the first time? What is the CSS exam retake policy?

In what languages is the Certified Spa Supervisor program available?

How was this program developed?

Can I teach this material to my colleagues?

How can I purchase this textbook for academic use?

Who do I contact if I have questions about the Certified Spa Supervisor program?

What is the Certified Spa Supervisor (CSS) program?

The Certified Spa Supervisor program is a voluntary certification for spa supervisors and managers. The certification

program was developed to provide education and resources for spa supervisors who may be new to their positions

or those that are seeking additional education and recognition.

Why would I want to be a certified spa supervisor?

The CSS designation, a hallmark within the spa industry, will signify an understanding of basic supervisory skills. It

also indicates a deep sense of commitment and a belief that continued education is fundamentally important in

professional growth.
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Who is eligible to be certified as a certified spa supervisor?

You may apply for certification under one of two different plans. You must satisfy all requirements to be accepted

under the plan you select. The Educational Institute Professional Certification Department will review your materials

to determine your eligibility, and you will receive written notification within three weeks of receipt of your application.

Upon approval, you will become a candidate for professional certification.

Under both plans, you must have completed the ISPA Supervisory Skill Builders series and your manager has signed

the series-completion acknowledgement located on the bottom of the CSS Application.

Plan 1- You are currently employed in a CSS qualifying position* with at least three months of full-time experience in

one or more such positions and have completed the Supervisory Skill Builders for Spas series.

Plan 2- You are notcurrently employed in a CSS qualifying position.* However, you understand that if accepted in

the CSS program you will have six months from the time that you successfully complete the CSS test to secure full-time employment as a qualified supervisor* in the spa industry and to have held one or more such positions for a

minimum of three months.

*A qualifying supervisor is a person who supervises two or more individuals; has job duties that are at least 20%

supervisory in nature and which include such tasks as scheduling, training, interviewing, disciplining, inspecting, and

conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on

hiring and firing decisions within a spa facility.

What do I need to purchase to take the Certified Spa Supervisor exam?

You will need to purchase the Supervisory Skill Builders Workbooks before taking the Certified Spa Supervisor exam.

These nine workbooks will help prepare you for important spa supervisor skills covered in the exam. Included in the

Supervisory Skill Builders Workbooks is the application to take the Certified Spa Supervisor exam.

Call 1.800.752.4567 for ordering information.

What does the program cost?

The cost of the Certified Spa Supervisor program depends on if you are a current ISPA member or not. ISPA

members may purchase the nine Supervisory Skill Builders Workbooks for $109.95 USD; for nonmembers, the cost

is $139.95 USD. The CSS certification program fee includes the exam and application and is $75 USD for employees

of ISPA member properties or $95 USD for employees of non-ISPA member properties.

How do I apply to take the exam?Apply to take the exam by completing the Certified Spa Supervisor program application that is included in the box that

contains the Supervisory Skill Builders Workbooks. Only original applications included in the SSB Workbook box will

be accepted.

Where may I take the CSS exam?

You have three options for taking the Certified Spa Supervisor Exam.

1. The exam may administered by an ISPA member, spa-related educator or your direct supervisor or manager.

However, the exam can not be administered by a relative. The person administering your exam will sign a proctor

agreement (included with the exam) that certifies the candidate did not receive any oral or written assistance during

the exam. If you select testing option 1 under section 4 on the CSS exam application form, you must provide your

proctor's name and contact information. Please obtain consent from this individual before submitting his or her

name. Your exam will be sealed and mailed directly to your proctor. The proctor will receive detailed instructions on

how to administer the exam. Once your proctor receives the exam, you have 30 days to take the exam. Proctors

only administer the exam. They do not grade them and they will not be notified of a candidate's score. Only the


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applicant will be notified of their exam score.

2. Exam candidates may also take the exam on-site at the annual ISPA Conference & Expo.

What if I don't pass the exam the first time?What is the CSS exam retake policy?

If a successful score (70 percent or higher) is not achieved during the first attempt at completing the examination

requirement, candidates will be provided two additional opportunities to complete the requirement. For each retake, a

fee of $15 USD will be charged and must be paid prior to the examination being sent. If a successful score is not

achieved after three attempts, the enrollment will be discontinued and the individual will be required to wait one year

before reapplying.

In what languages is the Certified Spa Supervisor program available?

The Supervisory Skill Builders Workbooks are available in English & Chinese.

How was this program developed?ISPA and the ISPA Foundation developed this program in conjunction with The Educational Institute of the American

Hotel & Lodging Association. For 50 years, the Educational Institute has been the premiere source for providing

industry-tested, research-driven hospitality training resources worldwide.

I want to teach this material to my colleagues, how can I do this?

In instructing your colleagues, you will want to purchase the Leader's Guide. This guide is the instructor's manual for

the course and includes step-by-step instructions on how to facilitate teaching the nine workbooks. The Leader's

Guide includes overheads, additional worksheets and other materials that will help the leader (or teacher) instruct the

employee. Pricing for the Leader's Guides (Instructor manuals) is $179.95 USD for ISPA members or $224.95 USD

for nonmembers and $169.95 USD for college/university faculty.

How can I purchase this textbook for academic use?

If you are a faculty member, bookstore or student at a U.S. or Canadian school wishing to purchase this textbook for

academic use, please call the American Hotel & Lodging Educational Institute

at 1.800.344.4381 or 1.517.372.8800 to ensure the correct academic pricing and product

selection. International schools, please call 1.407.999.8100 .

Who do I contact if I have questions about the Certified Spa Supervisor program?

For questions regarding the Certified Spa Supervisor program, please contact the Educational Institute Certification

Department at 1.407.999.8100 or 1.888.575.8726 .


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North Texas girl benefits from unconventionalmassage therapy

by JANET ST. JAMES

WFAA

Posted on April 19, 2012 at 10:52 PM

Related:

Let's Move Together arthritis foundation web page

2012 Dallas Arthritis Walk web page

Massage and bodywork advice from Arthritis Today

Massage Envy Facebook page

Gallery

SEE ALL 2 PHOTOS

FRISCO - Seeing her run with friends, few would guess 9-year-old Sarah Lewinski is a child in pain.

"I mostly hurt in my feet," Sarah explained. "My calf, my knees, my wrist and my shoulder."

"She limps, she hobbles around," added Sarah's mother, Ro. "She's exhausted, it takes all your

energy out to do the most basic things that you would think of; getting dressed and just making it

down the stairs."

Diagnosed with juvenile rheumatoid arthritis when she was two, daily medication, including weekly

injections of chemotherapy, has been Sarah's golden ticket to mobility.

But with big drugs, come big potential for side effects.

"It's scary to think what could happen," Ro said. "Cancer, for one. Infertility. Skin cancer's a big one."

Those frightening possibilities are why Ro Lewinski decided to add an unconventional, drug-free

therapy for her daughter. One usually reserved for adults -- massage.
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Once a month, at Frisco's Massage Envy, Sarah has a therapeutic massage on the joints that cause

her the most pain.

Medical massage therapists usually have extra training.

"You want to go real slow," said licensed massage therapist Shannon Hurley. "Just so we don't

inflame the tissue that's already having problems, already hurting."

Massage for children is unproven. But experts say what it does for adults, it does just as effectively

for kids.

"It relaxes you," Hurley said. "It helps your mental stress. Pain is caused by stress. Stress is caused

by pain. It's a vicious, vicious circle."

In fact, massage is used to treat a variety of pediatric conditions, including cerebral palsy, autism,

and ADHD. In some cases, it's covered by insurance.

For safety reasons, parents stay in the room during a child's massage.

"When I go to heaven, I will be without any arthritis," Sarah said. "I will feel like a new person without

arthritis."

Sarah told News 8 the massages feel like heaven.

"It gives her at least two weeks of relief," Ro said. "You know, hey, it's not a drug. It's not in her body.

It's actually something that she looks forward to. It's a treatment that she enjoys going to."

Sarah qualified for free massage therapy through a special Massage Envy program, called Healing

Hands for Arthritis.

"I love it," said clinic owner Brendan McBratney. "The fact that we can do something that she

actually looks forward to - it just touches me."

In addition to her usual prescription medicine, the healing touch helps make it possible for SarahLewinski to play without pain with her friends.