Managing for “Q”
P, N, M’s and other
Keys
• Define “Q” • There is a rela<onship with P • What “N” is – is not geAng moved
We don’t have ‘t” for Vanity
Must for Next Week & Test 1
• Deming hNps://www.deming.org/theman/theories
Malcolm Baldridge Award
hNp://www.nist.gov/baldrige/
Move the Needle? Define
Rela<onship P/Q?
Toilets…
Move the Needle? Hotel Ameni<es
Our Class Mascot
• From the Slovakia