Managing mySAP ERP Upgrade in Large EnterprisesMichael ErhardtActive Global Support, SAP AG
Typical Upgrade Situation in Large Enterprises
Update on mySAP ERP Product Strategy
Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises
Summary and Further Information
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 3
New Release StrategyStabilizing the core while delivering continuous innovation
mySAP ERP 2005 is the Go-To Release for SAP R/3 Customers.
2006 2007 2008 2009 2010
mySAP ERP 2005
SAP NetWeaver
Enhancement Packages NextMajorERPRelease
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 4
2006 20102007 2008 2009
Introducing Enhancement PackagesMore innovation, more quickly, more accessible to customers
Industry-specific capabilities
Talent Management
EnterpriseServices
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Areasof
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Functional enhancements Technical enhancements Enterprise services
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 5D
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mySAP ERP Product and Release Strategy
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Options for Customers Upgrade to mySAP ERP Extended Maintenance (R/3 4.6c) Customer-Specific Maintenance
December 2006 End of Mainstream Maintenance for SAP R/3 4.6C End of Extended Maintenance for SAP R/3 3.1I-4.6B End of Mainstream Maintenance for several releases
of Non-R/3 application
Today
Erw.Wart. (+ 2%)*
Erw. Wartung (+ 4%)*
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Ext. Maintenance(+ 4%)*Mainstream MaintenanceRamp-Up
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 6SAP NetWeaver 2004s
Java Components
XI Content
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SAP XSS 6.0
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SAP Solution Manager
Software components of an SAP ECC 6.0 system
after an technical upgrade
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by the Switch Framework.
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SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 7SAP NetWeaver 2004s
Java Components
XI Content
EP Content
Java Web Applications
Additional Components
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ABAPComponents
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SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 8
SAP NetWeaver 2004s
Preview: Bill-of-Material of Enhancement Pack 1
Java ComponentsABAP Components
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BP ERP05 HR ADMINISTRATOR 1.11
BP ERP05 BUS UN ANALYS 20 1.11
SAP ERP 2005
requires SAP ERP 2005 Support Package Stack 7
Typical Upgrade Situation in Large Enterprises
Update on mySAP ERP Product Strategy
Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises
Summary and Further Information
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 10
4.6B (PP)
Key Upgrade Aspects in a Typical Customer Landscape
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Availability of 3rd party
SLO and upgrade
Front-End update(SAP GUI)
Unicode Conversion
IS-Oil availability
Migration to FlexGL
IS-Oil availability
Modification adjustments High Availability / Downtime
Typical Upgrade Situation in Large Enterprises
Update on mySAP ERP Product Strategy
Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises
Summary and Further Information
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 12
Specifics of mySAP ERP Upgrades in Large Enterprises
Large Enterprises are facing more than one release upgrade with different level of complexity and criticality with regards to the business and upgrade
Influencing Factors
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Upgrade-Criticality high
Source / Target Release Application adjustment ->Testing ->Training Technical limitations Sizing adjustments
A holistic Release & Upgrade Management limits the risk of business disruption and unexpected project effort Definition of target release(s) and customer-specific upgrade roadmap Set-up of a standardized approach for initial evaluation, risk & impact
analysis, project execution, etc.
System / Landscape Complexity Modifications / custom developments Interfaces to other SAP components / 3rd partyProject Scope and ProcedureOrganizational Set-Up
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 13
Specifics of mySAP ERP Upgrades in Large Enterprises
BusinessBenefits
Cost/Effort
Sequencing
IT Benefits
Timing
Duration
ProjectExecution
Why? When? How much? How?What?
Solutionoverview
Follow-up projects
Technical upgrades
Governance Model
Large Enterprises can derive a lot of synergies by centralizing and standardizingkey activities of the Release & Upgrade Management (Governance Model)
Evaluation
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 14
Governance Model for Release and Upgrade Management: Key Aspects and Potential Activities of a Central Team
Technical upgrades
Governance Model
Evaluation
Program / Project Management Define customer-specific upgrade roadmap
(timing, no. of projects, target release, etc.) Establish Upgrade Competence Team Define standards for cost/effort estimation Define guidelines for project execution
PM Support project planning and kick-offin alignment with overall roadmap
Provide benchmarks and perform project specific cost / effort estimation
Provide coaching assistance
Business Aspects Establish Business Expert Team Collect information on delta functions Evaluate new functionality in sandbox Establish approach to assess need
for application adjustment
Provide material on delta functionality Organize and perform delta workshops Provide access to sandbox system Perform analysis and support application
adjustments
Technical Aspects Establish Technical Expert Team Collect best-practices / benchmarks on
sizing adjustments Test-drive upgrade of new releases and
review impact on IT infrastructure
Perform and assess test upgrade(s) Provide sizing guidelines Support adjustments on existing IT
infrastructure Execute the technical upgrade
What is the role
of CCCs?
Leveraging synergies lead to measurable increase of efficiency, cost reduction, risk mitigation and quality improvements!
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 15
Governance Model of Release & Upgrade Management: Readiness of Large Enterprises
Standardized Approach and Methodology
10%71%
32%6%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Programm-Management zur kosteneff izienten, konzernw eiten Abw icklung von Upgrade-Projekten
Untersuchung der Risikofaktoren und Ausw irkungen auf die bestehende Landschaft
Kosten- Aufw andschaetzung fuer Upgrade-Projekt(e)
Bew ertung des Nutzenpotentiales von neuen SAP Releasen
Holistic governance model for cost-efficient, company-wide release & upgrade managementAssessment of potential risk factors and impact on existing landscape
Cost / effort estimation for upgrade projects
Assessment of value potential / business benefits of new SAP releases
Many large enterprises seem to have the potential to improve the organizational set-up by establishing a governance model
for their release and upgrade management
Key Findings
Almost no large enterprise (6%) has a holistic governance model for release & upgrade management established
An approach to assess new SAP releases is only weakly (10%) established while a waste majority (71%) has a methodology for cost and effort estimation in place
About a third of the companies is prepared to analyze the impact of an upgrade on the existing landscape
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 16
Customer Example: Roadmap to mySAP ERP
The definition of a customer-specific roadmap is a key success factor
20092004 2005 2006 2007 2008 2010
mySAPERP 2004 (ECC 5.0)
mySAPERP 2005 (ECC 6.0)
R/3 Enterprise
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64% Installation
Upgrade path
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 17
Project Preparation
UpgradeBlueprint
Upgrade Realization
Final PreparationFor Cutover
Production Cutover &Support
Concept RolloutLife
Cycle
SAP
XXX
Customer Example: Governance Model (1/2)
Total project duration time: ~ 08-14 month (average, depending on upgrade scope)
PlanDevelop
Qualify
42 % 22 % 22 % 7 % 7 %Provide materialAccess sandboxUpgrade coachSystem snap shotKick off meetingAccelerated Value
Assessment mySAPERP
Value assessment Bcase
Quick Upgrade Eval..EWA analysisSAP GLFU planning Legend: Mandatory / Optional
BTS DMA for SAPRoles & Resp.Test upgradePlanning WS Test strategySLMSAP GLFU analysisSMA for upgradeSAP modification clearing
Support on/offsite TestImprove runtimeExecute action itemsTest upgrade iterationsPlanning user training
Support on/offsite Prod.Upgrade weekend supportMoD & escalationSAP remote access Command Center
SAP GLFU verificationEWALessons learned
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Durationin % per Phase Go Live
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 18
OSSAP ServiceSAP Quick Upgrade Evaluation
OSSAP ServiceSAP Accelerated Value Assessment for mySAP ERP
X
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SDCTask
Within maintenanceMXSAP ServiceSAP going live functional upgrade (planning)
OXVerify existing EWAs
MX1.3/1.4/1.6Kick off meeting for upgrade planning
MX1.1Review current IT infra-structure (system snap shot)
MSBTS upgrade coach
OXAccess to sandbox system of target release
M
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Provide materials, e.g. BTS test assessment Lessons learned (BTS) SAP best practices Access to RKT/OKP
RemarksMand.vs.
Opt.
SAP Task
BTS Task
Reference to SAP Upgrade
Roadmap
Offering
Customer Example: Governance Model (2/2)
Legend: S=Service, X=Support Legend: M=Mandatory; O=Optional
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 19
Large Enterprises Considering External Assistance
Key Findings
A majority (59%) of large enterprises consider external assistance to leverage expert knowledge for dedicated challenges in the upgrade
36% of large enterprises cover their resource shortage by external resources
Only few assistance is considered in the upgrade planning (9%)
Outsourcing does not seem to be a huge business in the upgrade context (2%)
Use of External Assistance
9%36%
59%2%
9%23%
0% 10% 20% 30% 40% 50% 60%
Ja - zur technischen Umsetzung des Releasew echsels
Ja - in der Planungsphase
Ja - als Generalunternehmer zur Abw icklung des gesamten Upgrade-Projektes
Ja - um Expertenw issen fuer bestimmte Problemstellungen zu nutzen
Ja - um Ressourcenengpaesse auszugleichen
Nein - immer alles mit eigenen Ressourcen
Yes for execution of technical upgrade(s)
Yes in the planning phase of the upgrade project(s)
Yes to cover resource shortages
Yes to leverage expert knowledge
No with own resources only
Yes completely outsourcing all upgrade project activities
Large enterprises invest in external asssistance, especially to cover missing expert knowlege
for dedicated upgrade challenges
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 20
Program / Project Management Define customer-specific upgrade roadmap
(timing, no. of projects, target release, etc.) Establish Upgrade Competence Team Define standards for cost/effort estimation Define guidelines for project execution
Support project planning and kick-offin alignment with overall roadmap
Provide benchmarks and perform projectspecific cost / effort estimation
Provide coaching assistance
Business Aspects Establish Business Expert Team Collect information on delta functions Evaluate new funtionality in sandbox Establish approach to assess need
for application adjustment
Provide material on delta functionality Organize and perform delta workshops Provide access to sandbox system Perform analysis and support application
adjustments
Technical Aspects Establish Technical Expert Team Collect best-practices / benchmarks on
sizing adjustments Test-drive upgrade of new releases and
review impact on IT infrastructure
Perform and assess test upgrade(s) Provide sizing guidelines Support adjustments on existing IT
infrastructure Execute the technical upgrade
MAKE or
BUY?
Key SAP Upgrade Offerings
Technical upgrades
Governance Model
Evaluation
SAP Solution Browserfor mySAP ERP
SAP AcceleratedValue Assessment
SAP Unicode Conversion
SAP TechnicalUpgrade
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PM Upgrade Coaching SAP Upgrade Ex. DB SAP Quick Upgrade
Evaluation
Governance Model for Release and Upgrade Management: Make or Buy and Key SAP Upgrade Offerings
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 21
Global Service Portfolio for mySAP ERP2005 Planning
RUNNING Run and incrementally improve total cost and value
BUILDINGMinimize project costs and risk of business disruption
PLANNINGDefine transition / upgrade strategy and project plan
SAP Accelerated Value Assessment for mySAP ERP
SAP Value Assessment
SAP Enterprise SOA Road Map for mySAP ERPSAP Netweaver Reference
Architecture WorkshopSAP System Landscape
SelectionSAP Technology WorkshopSAP System Sizing
SAP Upgrade Training Solution Architect &
Solution Overview Training SAP Customer & Project
Team Training
SAP Quick Upgrade Evaluation
mySAP ERP Solution Browser SAP Business MapsStatement of DirectionValue of Upgrade Document
SAP Upgrade Experience DBSAP Scenario & Process
Component List SAP Upgrade Masterguide
mySAP ERP Upgrade AspectsSAP Upgrade Road Map
Tools & ContentSAP Upgrade Information Center
Strategic advice on mySAP ERP transition
Impact on existing SAP solution Up-skill project team
Project charter(cost/effort estimation)
Value proposition / business case definition
CompleteExecution
ExpertGuidance
Quality Manage-ment
Enabling
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 22
NEW Tools: mySAP ERP Solution Browser
Enables field to help customers learn about new capabilities introduced between R/3 and mySAP ERP versions
Helps customers to identify the value proposition of an upgrade to mySAP ERP
Availability: SAP internal version is available since Q1/2006
in SMART
Available at SAP Upgrade Info Center at: http://service.sap.com/upgrade-erp
BENEFITS
Tailored access to detailed delta information of latest mySAP ERP versions
Saving time/effort in the definition of a value proposition / business case for a mySAP ERP transition
DESCRIPTION
Statisticsor
screen shot
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 23
Global Service Portfolio for mySAP ERP2005 Building
SAP ABAP ListViewer(ALV) ConversionSAP Work Center
Implementation Package
SAP End User TrainingSAP Customer & Project Team Training
Managed Services: SAP Evaluation / Implementation / Application Hosting
SAP Client TransitionSAP System Landscape
Operation SupportSAP Unicode
ConversionSAP Technical Upgrade
SAP Test Management Optimization
SAP Upgrade Coaching
SAP Safeguarding for Upgrade
SAP Knowledge Transfer Optimization
RUNNING Run and incrementally improve total cost and value
PLANNINGDefine transition / upgrade strategy and project plan
BUILDINGMinimize project costs and risk of business disruption
CompleteExecution
ExpertGuidance
QualityManage-ment
Enabling
SAP Quick SizerNetwork Sizing
Whitepaper
SAP System SwitchSAP Software Lifecycle
Manager
SAP Modification AssistentASU Tool BoxRelease Notes
eCATTSAP Test Data
Migration Server
SAP TutorRWD Info PakSAP Learning Solution
Tools & ContentSAP Upgrade Roadmap and SAP Solution Manager
Technicaldeployment
IT Infrastructureadjustment Testing
Appl. configuration / Modification adjustment
End user training
Project and risk management
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 24
NEW Tool: SAP Test Data Migration Server (TDMS)
SAP Test Data Migration Server is a high-speed data extraction tool that populates development, test, quality assurance and training systems with SAP business data from the productive environment.
BENEFITS
DESCRIPTION
Thanks to SAP Test Data Migration Server we were able to massively reduce the amount of data in our non-productive systems by 70% and more.
Dr. Klaus-Ulrich Meininger, Head of IT-Systems,Linde AG Material Handling Unit
CUSTOMER QUOTE
Tool installation: WebAS 6.20 or 6.40 Supported system environments:
R/3 4.6C, 4.7, mySAP ERP 2004 (ECC 5.0)
Available language versions: English, German, French
More information: SAP Service Marketplace
DETAILS
Reduced disk space by decreasing the data volume in development, test, quality assurance and training systems
Improved quality of development and training activities by using business-relevant and up-to-date test data
Increased development efficiency by reducing the administrative efforts required to manage development and test systems
Flexible project schedules supported by allowing selective refreshing of single clients
Decision support by effectively simulating new business situations using up-to-date data
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 25
Excellent Support Organization
SAP Safeguarding Upgrade: Provides Holistic Engagement with the Expertise in a Customer-Tailored Approach
Realistic quality management
Integrated risk and quality management Technical Quality Manager
Requirement Action Safeguarding
Reduced downtimeAccess to experts anddevelopers in specific application areas
Expertise on demand
Know how transfer in the Customer Support Organization
Ensured Solution Landscape robustness
Structured checks incl. actionable recommendations
Safeguarding Service
Technical Quality Manager
Back Office
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 26
Facts about DSAG:
The German-speaking SAP user group in Germany, Austria, and Switzerland see themselves as an independent group of representatives who protect the interests of all users in these three countries.
DSAGs goal is to produce equitable and necessary solutions for SAP.
DSAG founded in 1997 as a registered organization currently has more than 1,850 member businesses. Additionally, DSAG has established themselves as the largest worldwide SAP users group.
DSAG can confirm the trend of the DSAG investment survey conducted in March 2006 thatcustomers are performing upgrades more intensively from SAP R/3 to mySAP ERP 2005 thisyear and also in the forthcoming months. With this step, businesses are able to lay thefoundation to leverage the next generation of ERP-software and an enterprise service-oriented architecture (enterprise SOA).
Early finalized mySAP ERP upgrade projects from enterprises organized in the DSAG CCC/Service & Support work council confirm that technical release upgrades are easy tohandle and were completed smoothly.
In this regard, SAP upgrade offerings contributed significantly. "In the last few months, SAP has invested a great deal, Andreas Oczko, DSAG board member and spokesman for the DSAG CCC/Service & Support work council was happy to report. Based on their currentsituation and needs, SAP customers are able to receive competent assistance from SAP withtailored knowledge transfer, tools, and service offerings.
Focused specifically on the information needs of IT managers, the SAP Upgrade Information Center (http://service.sap.com/upgrade) provides the best overview on upgrade information in preparation of an upgrade project. It also allows you to directly access the Solution Browser for mySAP ERP. Andreas Oczko, also representing arvato systems Technologies in the workcouncil, speaks from experience when he states, "This is an ideal tool for SAP business users it is really simple and intuitive to analyze and assess in detail new processes and functions provided with latest releases."
September 2006
DSAG Statement on mySAP ERP Upgrade and SAP Upgrade Offerings
Typical Upgrade Situation in Large Enterprises
Update on mySAP ERP Product Strategy
Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises
Summary and Further Information
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 28
Key Take Aways Managing mySAP ERP Upgrade in Large Enterprises
mySAP ERP 2005 is the Go-To Release until 2011 Enhancement packs allow more flexible innovation in future The effort to upgrade to SAP ECC 6.0 (mySAP ERP 2005) is similar
to an SAP R/3 release upgrade
Despite a standard upgrade technology, the system complexity and the upgrade path / target release mainly influence the level of upgrade criticality of each system
A governance model for the release & upgrade management coordinated by a central team is a key success factor
to leverage synergies and gain efficiency
to reduce costs/effort and mitigate risks
A clear guideline on Make or Buy is key contributors to a successful release & upgrade management
SAP provides tailored offerings with expert knowledge and productized services for dedicated challenges, but also holisticengagement concepts like Safeguarding for Upgrade
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 29
Value of Upgrade Functional Deltas in Detail mySAP ERP Upgrade Aspects Upgrade Master Guides SAP Upgrade Offerings
Direct access to:
SAP Upgrade Roadmap SAP Upgrade Services mySAP ERP Solution
Browser Projects statistics(Upgrade Experience DB)
Product Availability Matrix
Key documents:
www.service.sap.com/upgrade-erp
SAP Upgrade Information Center Landing Page for mySAPERP - Upgrade Aspects
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 30
SAP Upgrade Roadmap(www.service.sap.com/upgraderoadmap)
SAP Upgrade Info Center(www.service.sap.com/upgrade)
SAP Upgrades: Key Information Sources
powered by SAP Solution Manager
RUNNING Run and incrementally improve total cost and value
BUILDINGMinimize project costs and risks of business disruption
PLANNINGDefine transition/upgrade strategy and project plan
powered by SAP Service Marketplace
SAP Upgrade Newsletter(www.service.sap.com/upgradenewsletter)
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 31
Join us at the ERP Upgrade booth!
Questions?
Michael ErhardtActive Global Support
SAP AGDietmar-Hopp-Allee 1669190 Walldorf
Mobil +49 (0160) [email protected]/upgrade
Frederike ZeierActive Global Support
SAP AGDietmar-Hopp-Allee 1669190 Walldorf
Office +49 (06227) [email protected]/upgrade
Thank you for your attention!
SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 32
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JAVASCRIPT ist eine eingetragene Marke der Sun Microsystems, Inc., verwendet unter der Lizenz der von Netscape entwickelten und implementierten Technologie.
MaxDB ist eine Marke von MySQL AB, Schweden.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, und weitere im Text erwhnte SAP-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Lndern weltweit. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte knnen lnderspezifische Unterschiede aufweisen.
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Bei dieser Publikation handelt es sich um eine vorlufige Version, die nicht Ihrem gltigen Lizenzvertrag oder anderen Vereinbarungen mit SAP unterliegt. Diese Publikation enthlt nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP-Produkts. SAP entsteht aus dieser Publikation keine Verpflichtung zu einer bestimmten Geschfts- oder Produktstrategie und/oder bestimmten Entwicklungen. Diese Publikation kann von SAP jederzeit ohne vorherige Ankndigung gendert werden.
SAP bernimmt keine Haftung fr Fehler oder Auslassungen in dieser Publikation. Des Weiteren bernimmt SAP keine Garantie fr die Exaktheit oder Vollstndigkeit der Informationen, Texte, Grafiken, Links und sonstigen in dieser Publikation enthaltenen Elementen. Diese Publikation wird ohne jegliche Gewhr, weder ausdrcklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschlielich, hinsichtlich der Gewhrleistung der Marktgngigkeit und der Eignung fr einen bestimmten Zweck sowie fr die Gewhrleistung der Nichtverletzung geltenden Rechts.
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