Louisiana Plans Management System (LPMS) Changing Your
Password
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Go to: www.lacitizens.com Click on Password Trouble link
www.lacitizens.com
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In the Sub Menu Click on Change Password link
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Enter your email address and press send (Must be email address
we have on file)
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You will receive this confirmation message
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You will receive an authorization code to your email
account
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If you received either of these messages, this typically means
we have a different email address on file You should email
[email protected] as indicated for directions on making a
[email protected]
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Once you receive your authorization code via email go back to
the Password Trouble page to select the circled area to enter your
authorization code
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Copy your authorization code and paste it into the field. Enter
your old password and your new password twice and click submit
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You will receive this confirmation message Close and reopen
your Internet browser before logging in with your new
information