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SEND Local Offer
Jonathan Wilding
Project Manager
Oldham [email protected]
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Introduction
LAsare required to publish a Local Offer of SEN &
Disability Services.
Provides accessible information about services availablein the area for parents, young people & professionals
In Oldham this is being planned and delivered in our role
as an SEND Pathfinder Authority and alongside the
development of an All Age Disability Service
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What is the Local Offer?
Single source of information
relating to education, health
and social care services for
children & young people
from 0-25
Details on eligibility for
specialist services
Provides information for
C&YP with lower levelneeds without a statement
and EHC plan (replacing
statements by Sept 2014)
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Local Offer in Oldham
Provides shape and structure in a complex and
potentially fragmented multi-agency environment
A shared framework around which services can be
organised
Public & shared statement of expectations from services
to improve transparency & accountability
Need to ensure this is embedded as part of universal
service offeringnot in a separate bubble
Provides a lever to encourage inclusivity of all
provision
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Local Offer Content
In Oldham we have identified: Existing sources of information:
Family Information Service - Electronic Service Directory
Short Breaks Local Offer
Health service directory
Provision commissioned through Education
Gaps in information - related to SEND reforms
Needs to capture changes to financialrelationship with schools
We need to improve our service directoryhave commissioned changes to improvesearch functions but implementation delayed
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Consultation & Engagement
Testing & feedback on design
Have held 1-1 usability testing sessions with
28 parents (using Silverback software)
Focus groups with Parents & Carers - via
various support groups & schools
Consulting with Young PeopleBarrier
Breakers group Feedback from professionals - schools and
other services
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Parent & Carer Engagement
Developing increasingly strong links with
POINTOldhams Parent / Carer forum
Principle of Co-production is central to allPathfinder developments
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Initial Feedback from Service
Users Asked users to identify their preference
from a number of good practice examples
Majority have identified Trafford MBC
Local Offer Website as a good example
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Potential developments
Service users have strongly requested
review & feedback facilityTrip Adviser
for services
We are building this facility into our
directory but have yet to fully evaluate the
associated risks and benefits
This has major implications for providers
May or may not approve its usage
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It can't be right that you can find outexactly what a hotel or restaurant is like,
in just a short time searching the web,
but people have so much trouble
working out the standards of different
care homes and home care providers -
when that choice is so much moreimportant.
(Paul Burstow, Care Services Minister
Reported on BBC News, 2012).
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Challenges to on-line reviews
Volume of customers too low to generate
enough content
Families wary of leaving negative
comment as this could impact on the care
they receive
Not the same as word of mouth
recommendationslimited context
Maintaining trust and credibility of site
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Barriers to Access
Clearly not all users access the internet
Word of mouth is key
We are focusing on ensuring face to faceservices are aware of the Local Offerso
it becomes theinformation source
Need to ensure awareness within keyfront door services schools, childrens
centres, libraries, community groups,
health centres, etc.
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Implications for schools?
Schools are the single largest contributor to the
SEND Local Offer
Oldham Council will publish expectations on
what schools are expected to provide but the detail of whats on offer determined at
individual school level
Schools need to publish and promote their ownlocal offer
Schools also may want to engage with 3rd
party providers as a commissioner
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Implications for Providers?
All Education, Health & Care Plan recipientswill be able to request a Personal Budget
Customers demanding more flexibility
Block contracts will be shrinking
May lead to hybrid rolese.g. TA in school,
PA at home
Complexity as to who the customer is need to satisfy demands from a range of
perspectives
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Resources & Support
Oldham has developed the following resources:
Frequently asked questions document - parents and
young people have identified these - relevant to any
school or FE setting
Suggested pro-forma template for schools setting out
their local offer
Government have recently updated their
Pathfinder briefing packs, available at thiswebsite:
http://www.sendpathfinder.co.uk/infopacks/
http://www.sendpathfinder.co.uk/infopacks/http://www.sendpathfinder.co.uk/infopacks/http://www.sendpathfinder.co.uk/infopacks/8/13/2019 Local Offer - Workshop -24!10!2013
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To what extent are you
Involving parents & young people in co-
production?
Working across all services?
Building on existing resources?
Setting out routes of complaint & lines of
accountability? Linking local offer to commissioning?
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