Project Delivery Scorecard … for Business Operations
One Stop LeaderShop®
The Complete Manager Training Program
Lists for Leaders: List 9
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Lists for Leaders Series on SlideShare
Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership
One Stop LeaderShop® - The Complete Manager Training Program
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Statement of Purpose
Project Delivery Prioritize your project pipeline and continually test for strategic
fit. Establish a track record for on-time, on-budget project delivery. Minimize risk. Sustain results.
One Stop LeaderShop® - The Complete Manager Training Program
Contents
1. On-time delivery 2. On-budget delivery 3. Customer impact 4. Business impact 5. Employee experience 6. Risk management 7. Strategic alignment 8. Sustained results
The Project Delivery Scorecard … in Business Operations
One Stop LeaderShop® - The Complete Manager Training Program
1. On-Time Delivery
Your company’s commitment of time and resources is not open-ended. Stakeholders will be anxious to gain the benefits of your project and then redeploy resources to the next big priority.
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The C-Suite approved a fixed amount of money to complete your project. That’s all they intend to invest. Predictability of earnings is a key financial goal of your executives. Think like an owner.
2. On-Budget Delivery
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3. Customer Impact
There are only two acceptable customer-facing outcomes for your project: a. It should be beneficial to your
customers immediately; or
b. It should be completely transparent to them.
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Projects are often a collaborative effort by operations and business lines. That said, make sure that your project does not significantly interfere with the company's selling effort.
4. Business Line Impact
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5. Employee Experience Projects, especially the big ones, can pull focus from day-to-day job responsibilities. Projects should not leave your employees worn and weary. Plan adequate resources to backfill the demands of daily processing.
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Project teams are obligated to protect the interests of customers and stakeholders. Minimize losses by managing risk.
6. Risk Management
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7. Strategic Alignment
Your project has strategic importance. It would not have been approved otherwise. Never allow your project to veer off course.
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Project benefits should be preserved in perpetuity. This is a notion that is often overlooked. Use metrics to confirm that project benefits have not been lost or diluted over time.
8. Sustained Results
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Prove that controlled change is possible.
That’s the mark of a capable forward-thinking leader.
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership
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Workbook CD ROM
One Stop LeaderShop® is a comprehensive, convenient and affordable manager training course. We teach managers the 5 leadership principles and 14 business practices they need to drive performance, including Practice 9: Project Delivery.
Our course is purposely written as an independent study program (classroom optional). For more information about Project Delivery please follow these links:
Paperback Book E-Book
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
Workbook CD ROM
One Stop LeaderShop® The Complete Manager Training Program
Complete 14-Volume E-Book links:
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
One Stop LeaderShop® The Complete Manager Training Program
Complete 6-Volume Paperback Book links:
Workbook CD ROM
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
Also available on SlideShare How to Be a Great Employee
Lesson 1: Think Strategically Lesson 2: Follow a Set of Guiding Principles Lesson 3: Be a Responsible Corporate Steward Lesson 4: Care About Customers Lesson 5: Say It With Numbers Lesson 6: Manage Yourself Lesson 7: Redefine Professional Growth
Advice for career-minded beginners!
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Also available on SlideShare Leadership for the Time of Your Life
Recent Graduate Young Professional Manager of Managers C-Suite Executive
Need solutions? … help has arrived!
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
Also available on SlideShare Perfect Pairings
Some business practices are simply meant to be together!
Strategic Planning & Equitable Cost
Allocation
Performance Management & Employee Satisfaction
Service Quality & Vendor Management
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
CEO’s, Managers, Job Seekers and Recent Graduates! Click to learn more about our affordable manager training program.
Author, Trainer, Operations Professional CEO, One Stop LeaderShop®
Thank you for visiting One Stop LeaderShop®
The Complete Manager Training Program
Mary E. Vogan
One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com
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