LHAANNUALAWARDS2016-CATEGORIES
WearedelightedtoannouncethefirstAnnualLiverpoolHoteliersAwardsDinneristobeheldattheHiltonHotelonThursday20thOctober2016.ThiswonderfuleveningwillallowtheLHAtheopportunitytorecogniseandrewardalltheunsungandhardworkingheroes,whoworktirelesslyinthistoughyetexcitingindustry.
ThisannualeventwillalsoallowtheHotelierstolettheirhairdownwhilstraisingvaluablefundsfortwoworthwhileCharities.
OurchosenrepresentedCharitiesatthiseventwillbeHospitalityActionandWoodlandsHospice.
TracyWaddacor,ManagingDirectorofWorldClassService,(theAwardsorganiserandhostonthenight)andtheLiverpoolHoteliersAssociationBoardmembershaveestablishedcriteriafor10keyindustryawards.Assessmentwillbebasedonthesubmissionofacitationandeachhotelcanenteroneindividual/teamforeachAward.
Weareaskingfortwocitationsandonephotographforeachnominee.Themaincitationshouldbenomorethan1,000words(aroundtwosidesofA4)andshoulddemonstratethecharacteristicsbelow.Itisthiscitationwhichwillbeusedtoassessthenomination.Thesecondcitationshouldbe100wordsinlengthandusedfortheshortlistedFinalists,whichwillappearontheLiverpoolHoteliersAssociationwebsitealongwiththeirphotograph.
ALLNOMINATIONS
• Positiveattitudeandoutlook• Goodworkingrelationshipswiththeirpeers• Self-awarenessinappearanceandlanguage• Communicationsskillswithcustomers/colleagues• Motivation(dedicationtotheirskills,companyandteam)• Resourcefulness(flexibleandabletoanticipate)• Teamplayer(maintainingmoraleandencouragingfellowteammembers)• Passionforserviceandthecompany• Empathywithcustomers/colleagues• Productivity(getsthejobdoneontime)• Reliability-goodtimekeepingandconsistentperformance
EmployeeoftheYear-RisingStarAward2016Allthenominationcriteriaplus:
• Enthusiasmfortrainingandskillsdevelopment• Curiosityabouttheindustryandkeentolearn• Workswellasateammember• Hasclearlymadeanimpactonthehotel
EmployeeoftheYear–FrontofHouseAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Forexample: Food&Beverage
FrontDeskConciergeConference&Events/ITSalesLeisure/SpaandH&B
Allnominationcriteriaplus:
• Coachandmentoringskillsforfellowteammembers• Evidenceofcommitmenttoself-development• Attentiontodetail• Abilitytoseecustomerperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired
EmployeeoftheYear–HeartofHouseAward2016
(Forbackofhouseemployeesnotalwaysinthespotlight-canbefromanypartoftheHoteloutsideseniormanagement)
Forexample: AccountsDepartment
KitchenAdministrationi.e.Reservations/OfficeSupportHousekeepingEngineering/Maintenance
Allnominationcriteriaplus:
• Coachandmentoringskillsforfellowteammembers• Evidenceofcommitmenttoself-development• Attentiontodetail• Abilitytoseecustomerperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired
UnsungHeroAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Allnominationcriteriaplus:Recognisinganindividualwhohasmadeanoutstandingcontributiontothehotel,hasgoneaboveandbeyondwhatisexpectedandgeneratedinnovativeideasorsuggestions.Theindividualenablesthehoteltoenhancetheguestexperiencebybeingreliable,cheerfulandcommittedtotheirroleandakeymemberoftheteam.
YoungChefoftheYearAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Allnominationcriteriaplus:
• Demonstrateflare,creativity,consistencyandapassionforfood• Demonstratecommitmenttopersonaldevelopmentandprogression• Adaptedwelltohighthepressureenvironment• Clearlydedicatedtotheindustryandkeentolearn
CommunityChampionAward2016
(ThiscanbegiventoanindividualoraTeamwithinthehotel)Allnominationcriteriaplus:Thisawardisgiventoanindividualorateamthatcontributestothecommunity.Torecognisededicationtovolunteeringefforts,organisingfundraisinginitiativesandinstrumentalingivingbackthroughvariouslocalOrganisationsi.e.homelessnessincitystreets.Judgeswillbelookingforhowcreativeandinnovativeyouhavebeenwithyourprojectstogetherwithoriginality,outcomeandongoingefforts.
GreenTeamoftheYear(Environmental)Award2016(Giventothemostproactiveteam,outsideseniormanagement)
Allnominationcriteriaplus:Thisawardisgiventoateamwhoiscommittedtoenvironmentalsustainability.Aprovencommitmentfromtheteamthatreducestheenvironmentalfootprint;whilstmakingapositiveimpactonthebusiness.Judgeswillbelookingforinitiativesthroughimplementingcostsavingexercisesi.e.water/wastereductionprograms,recyclinginitiatives,electricalsavings,localfoodsourcingandhealthyeatingetc.
SalesPersonoftheYearAward2016Allnominationcriteriaplus:Thisawardisgiventoindividualswhohavemadeahugeimpactonyourhotels.Recognisingvaluablerevenuegeneration,shrewdbusinessacumenanddecisionmaking,customerrelationship,proactivenetworking,buildingonthebrandetc.
TopTeamAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)
Allnominationcriteriaplus:Recognisingtheteamthatdemonstratesimpeccableproductknowledge,isinnovativeandtakesaproactiveapproachtotheirroleinordertoprovideunrivalledservice,careandvaluetothecustomerandcangiveexamplesoffinancialsuccessfortheHotel.
OutstandingContributiontotheCity/IndustryAward2016
(Canberepresentedbyindividualsoutsideyourhoteloraspartofanotherorganisationwithwhomyouhavedirectcontactandbelieveshouldbetherecipientofsuchanaward)
Allnominationcriteriaplus:
• ClearlypassionateabouttheCityofLiverpool• HasmadeasignificantimpressionontheCity/Industry• Excellentcoachingandmentoringskills• Trulyaninspirationalindividual• Attentiontodetail• Abilitytoseecustomerandemployeeperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired• Addssignificantvaluetoorganisationthroughtheirexperience• Demonstrableexpertise–highlyskilledintheirfield–EXAMPLEREQUIRED
Thisawardisgiventoanindividualwhohasprovendedicationandcommitmenttothehotelindustry.Someonewhohasdemonstratedgreatleadershipandorganisationalskills,hasrealexamplesofexceptionalcustomercareandgoesaboveandbeyondforthebenefitofIndustryandCity.Judgeswillbelookingforexamplestohighlighttheoutstandingcontribution.
Citations• Mustbeaccompaniedbytherelevantcoversheetprovided• Mustbeaccompaniedbyadigital(jpg)photographofthenomineewithintheworkplace• MustbeauthorisedbyGeneralManageroftheHotel• Nomorethan1,000words• Pleasegiveexamplesofcriteriabeingmet• Pleaseprovideanadditional100wordcitationtoappearontheLiverpoolHoteliersAssociationwebsite,along
withtheimageofthenominee.
Coversheetsandcitationsmustbesubmittedbyemailtotracy@worldclassservice.co.uknolaterthanFriday2ndSeptember2016• Eachnomineewillreceivealetter(viaHR)recognisingtheirachievement.
• Eachnomineewillhavetheirphotographand100wordcitationappearontheWorldClassServiceandLHA
websites.
• Youdonothavetoenteracategoryifnocandidateapplicable/appropriate.
• Uptofournomineesforeachofthe10categorieswillbeshortlisted.
• EachoftheshortlistednomineeswillbeinvitedalongtoaninterviewwithTracyWaddacor(ManagingDirectorWorldClassService),anAssociateofWorldClassService,PamMonks(MarriottDirectorofHR),SponsorsoftheAwardandaHospitalityspecialist.
• EachoftheshortlistednomineeswillbeexpectedtoattendtheLHABallonFriday20thOctober2016.
• EachofthewinnerswillreceiveapersonalisedLHAAwardplate(anadditionalplatewillbepresentedtotheHotel),WorldClassServiceGoldPinandanovernightDBBstayinaluxuryhotel.
• Eachoftherunnersupwillreceiveaframedcertificatetorecognisetheirachievement.
• Followingtheevent–thedetailsofthewinnerswillbecirculatedtoallHRManagerswithintheLHA,andphotographsofthewinnerswillbepostedontheLHAandWorldClassServicewebsites.
• Apressreleaseregardingtheawardsandtheirwinnerswillbecirculatedtoapplicablemediapublications.
• WinnersmaybeaskedtoactasambassadorsforLiverpoolhotelsoverthe12monthsfollowingtheawardsceremonyonthe20thOctober2016
PleasecontactTracyWaddacor:[email protected]:[email protected].
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