Bosch – vier Unternehmensbereiche Kenndaten 2016*
Bosch-Gruppe
gesamt
73,1 Mrd. EUR Umsatz 389 281 Beschäftigte
Mobility Solutions
Einer der weltweit größten Zulieferer von Mobilitätslösungen
Industrial Technology
Führend in Antriebs- und Steuerungstechnologie
Verpackungs- und Prozesstechnik
Energy and Building Technology
Einer der führenden Hersteller von Sicherheits- und Kommunikationstechnik
Führender Anbieter von Heizungsprodukten und Warmwasserlösungen
Consumer Goods
Führender Anbieter von Elektrowerkzeugen und -zubehör
Führender Anbieter von Hausgeräten
60 % Umsatzanteil
40 % Umsatzanteil
* Stand 12.16
Internal | C/CCB, C/CCD | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.3
Bosch – vier Unternehmensbereiche Märkte und Fakten 2016*
19 % Umsatzanteil 42 627 Beschäftigte 42 Fertigungsstandorte
28 % Umsatzanteil 110 000 Beschäftigte 78 Fertigungsstandorte
53 % Umsatzanteil 236 654 Beschäftigte 160 Fertigungsstandorte
Bosch-Gruppe
gesamt
Europa Amerika Asien Pazifik1
280 Fertigungsstandorte 73,1 Mrd. EUR Umsatz 389 281 Beschäftigte
* Stand 12.16 1 Einschließlich sonstiger Länder
Internal | C/CCB, C/CCD | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.4
Who we are
Internal | CI/COM-MKT1 | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.6
Corporate Sector Information Systems & Services of the Bosch Group
IT Business partner for all divisions at Bosch:Corporate Sector Information Systems & Services
MOBILITY
SOLUTIONS
INDUSTRIAL
TECHNOLOGY
ENERGY & BUILDING
TECHNOLOGY
CONSUMER
GOODS
Who we are
Internal | CI/COM-MKT1 | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.7
Our Vision
We inspire with best in class services
We innovate with an entrepreneurial mindset
We empower new business models and revenue streams
We are a diverse, agile and highly skilled team
CI. Connecting Bosch!
We, as a business partner, drive operational excellence, shape smart solutions and create competitive advantages for Bosch in the digital world.
Who we are
Internal | CI/COM-MKT1 | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.8
Facts and Figures*
Conception, development, implementation and operation of IT
applications within the Bosch Group
IT Partner
Evaluating and consulting on new IT technologies for Business Units
Driving flexibility with scalable solutions
IT Provider
Offering state-of-the-art IT infrastructure that lives up to business
environment globalization
Providing attractive global IT services
IT Governance
Achieving economies of scale with standardization
Ensuring secure and cost-effective operation
7,500 Employees worldwide
1,422 million euros Budget
CI Core Locations
EU: Stuttgart (GER),
AP: Shanghai (CHN) & Singapore (SGP)
AM: Chicago (USA) & Campinas (BRA)
261 Locations worldwide
*Plan 2017
IT Operations @ Bosch
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.10
IT@Bosch Organization
There is one IT delivery unit which delivers projects and services to the GEs; RBEI and CI contribute to all
components of the IT deliveryIT Delivery
Business
Business Consulting
ApplicationDevelopment
GlobalService
Global Technology Center (GTC)
InfrastructureOperations
ApplicationsOperations
Business Interface (BI)
Services
Global Delivery
(GD)
Business & Manage-
mentSupport(BMS)
Projects
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.11
Organizational Structure
CI/OS
CI/OS-OA CI/OS-OI CI/OSX CI/PJ-BSH
Operations
Applications
Operations
Infrastructure
Operational
Excellence
IT Collaboration
BSH & Bosch
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.12
CI/OS-OA: Operations Applications
Tasks
End-to-End responsibility for
applications
Close collaboration with
Global Delivery
This is will be guaranteed with the following roles:
SOM: IT-Solution Operation Manager• e2e responsibility for Operation Management
CASUM: Central Application Support Manager• Support services for a product
CESUM: Central Support Manger• Support Services on infrastructure level
AIC: Application Infrastructure Consultant• Consulting infrastructure topics
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.13
CIOS-OA Organizational Structure
CI/OST – Competence Center of Big Data
Big Data technologies from consulting to trainings, from deployment and operations to development and evolution of Big Data solutions
CI/OSI – Application Integration
Design, Build and Run of the EAI/B2B platforms (eEnabling, EDImanager, SAP PI, SAP Mobility, Inubit)
CI/OSO – SAP Operations
Stable and secure operation of the RB SAP systems worldwide.
CI/OSM – Application Service Management
CI Application Service Management
From a silo mentality organization…
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.14
CIOS-OA Organizational Structure
CI/OSA - Output Management, Scheduling and Application
Services
Global Output Management
UC4 Administration and Job Scheduling
Application Component Consulting
CI/OSE - Electronics & Software Development Platforms
Design and production of electronic devices within RB
Application data management services for software development environments within RB
CI/OSH - Platform Applications
Web Application Hosting Services and Applications
Backend
… to a cross divisional organization
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.15
Operations Infrastructure
Plan, Build and Operate the IT Engine Room for the
Bosch GroupIf you need IT-Infrastructure…
We are your partner!
Planning, building and operating Network,
Server, Storage Systems, Databases and Cloud
Systems in the data centers of Bosch
Network
Server
Storage
Backup
Housing
DB
BIC
Platform
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.16
CI/OS-OI Organizational Structure
CI/OSB – Basic Server Services
Computer rooms and containers for IT infrastructure
Server Systems
CI/OSD – Archive and Database Services
Operation of Non-SAP DB, Archive Solutions and Application hosting
CI/OSN – Network Services
Operation of network (WAN, LAN, central network services)
CI/OSC – Operations Cloud Platforms
Strategy and global design of Bosch IoT Cloud (BIC) platform
CI/OSS – Storage Services
Provision and operation of storage systems and their infrastructure
CI/OSZ - IT Infrastructure and die IT Security of Automotive Steering (AS)
CI/OSF – IT Services for Remote Locations
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.17
CI/OSX – Operational Excellence
Operational Excellence (OpEx) a closer alignment of the company and the overall
strategy through:
Continual and Dynamic optimization of all processes and systems along the
value chains
Effectiveness and Efficiency
Focusing on Customer demands
Elimination of Root Causes not symptoms
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.18
CI/OSX – Operational Excellence
OSX1 Architecture
Focus on infrastructure issues that require a high level of interdisciplinary
Comprehensive, cross-domain CI/OS architecture and concepts worldwide
Performance tasks force
OSX2: Orchestration
Implementation of worldwide, highly automated, fast, cross-domain and customer-oriented fulfillment of service requests
Service management automation
Automated lifecycle as „IT as a Service“ (IaaS)
OSX3: Analytics
Cross-functional and predictive monitoring of IT services
End-to-end performance and availability monitoring
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.19
CI/OSX – Operational Excellence
OSX4 Certification
ISO 27001 Certification (AM, EMEA, AP)
TÜVIT – TSI Certification (EMEA)
S2 / S3 / S4 Audits (Tracking and Methodology) (AM, EMEA, AP)
Main Process “IT Operation Process” (AM, EMEA, AP)
OSX5 Service & Configuration Management
Process design and definition of operational KPI and Key Figures for O1, O2, O3, O6, O7, O8
ITIL consulting activities.
IT Operation @ BOSCH
Internal | CI/OS | 5/3/2017
© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.20
CI/PJ-BSH
Enable extended business collaboration and achieve synergies
Joint strengths of RB/CI and BSH/GIT enable better support in realizing
the BSH / NextLevel requirements, e.g. cost, flexibility, security
Achieving synergies based on a shared service approach for IT infrastructure,
digital workplace and IT security
Fostering cooperation by a world-wide data network and computer center
network where possible
Creation of the technical foundation for cooperating in strategic fields:
IoT, I4.0, SAP S4/HANA
Extending perspective of BSH associates by using BSH expertise in the Bosch group
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