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MARKET OVERVIEW
IT/ITeS industry: On a steady growth track
n Exports n Domestic
Revenue segmentation of IT/ITeS sectorin 2008 (US$ billion)
23.2
40.8
Sources: IDC, NASSCOM
The Indian IT-ITeS industry grew at a rate
of 25-33 % per cent in FY2008-2011 by clocking total revenue of 96.1 billion USD.Remember the total revenue in the year 2000 is only 6 billion USD• Contribution of IT/ITeS industry to India’sGDP has grown from 1.2 per cent in FY1998to an estimated 5.5 per cent in FY2008 and6.4% in FY2011• Potential size of India’s offshore IT/BPO industryin 2015 is estimated at US$ 120 to 180 billion10 to 12 per cent of GDP
Revenues by segment – Indian IT industry
Revenues by segment
2008 (E)
2007
2006
2005
2004
0
31.0
23.5
17.8
13.5
10.4
6.5
5.3 7.2
3.8 5.2 5.6
8.5
9.5
7.1
28.1
12.5
8.5
37.4
GRCA
:3
12.0
48.0
1%
64.0
3.4 21.72.9 5.0
10 20 30 40 50 60 70
US$ billion
n IT Services
n BPO
n Engineering services, software products and R&D
n Hardware
Source: NASSCOM Strategic Review 2008
Note: E - estimates
A study by National Association of Software and Service Companies (Nasscom)-Deloitte shows that the contribution of the IT/ITes industry to the country's GDP has gone up to a share of 5% in 2007 from a meagre 1.2% in 1998. Software exports from India have increased and account for about 60% of India's total software revenue.It is estimated that IT exports from India will touch around US$175 billion and the total revenue of the sector will be US$225 billion in 2020. Besides being a key driver of global economic growth, the industry has been continuously providing massive employment opportunities to millions of people across the country.
MA R K E T OVERVIEW
India maintains lead in IT/ITeS
• Indian IT/ITeS sector has matured considerablywith its
- expansion into varied verticals
- well differentiated service offerings
- increasing geographic penetration
• India’s importance among emerging economies,both as a supply and demand centre, is fuellingfurther growth of the sector
• Continues to be one of the fastest growingindustries in India, while India maintains itsposition as a strategic off-shoring destinationfor MNCs worldwide
• IT/ITeS sector contributed to over 5.4 per centof India’s GDP in 2006-07, an increase from4.8 per cent in 2005-06 and 6.4% from 2011-2011
India topped A.T. Kearney Global Services Location Index,beating 49 other countries of the world, emerging as thedestination of choice as an off-shoring location of globalIT/ITeS powerhouses
1
www.ibef.org
MARKET OVERVIEW
MARKET OVERVIEW
IT services:Anchor segment for the sector
• Hardware accounted for about 49 per centof the total domestic IT-BPO spend in FY2007
• Domestic hardware revenues grew by20 per cent in FY2006 and are expected toexceed US$ 7.5 billion, growing at about 17 per centby FY2008
• Software exports expected to reachUS$ 40.8 billion, while the domestic market isexpected to touch US$ 23.2 billion by FY2008
• Increasing traction in offshore product developmentand engineering services is supplementing India’sefforts in Intellectual Property (IP) creation; thesegment has grown by 23 per cent to reportUS$ 4.9 billion in exports in 2006-2007
IT Services Export Revenues
Project Oriented
IT consulting
Systems integration
Custom application development
Network consulting and integration
Software testing
Outsourcing
Application management
IS outsourcing
Others
Support and Training
Software deployment and support
Hardware deployment and support
IT education and training
Total
US$ billion
7.71
0.35
0.37
6.54
0.17
0.28
4.36
1.59
0.84
1.94
1.23
0.99
0.08
0.17
13.31
ITeS-BPO: Outsourcing growth story
• Services exports account for nearly two-thirdof the total IT/ITeS sector exports.
• Indian IT-BPO sector grew at an estimated28 per cent in 2007 and 19% increase in 2010-2011
• Total revenue aggregate for the sector is expectedto exceed US$ 76 billion, nearly a sixteen-foldincreaseover the aggregate revenue of US$ 4.8 billion,reported in 1998, and direct employment is likelyto cross 1.6 million
• The concept of outsourcing is increasinglygaining acceptance even in the more conservativemarkets around the world
ITeS Sector Revenues
0.544.6
2004-05
2005-060.9
6.3
2006-071.1
8.4
0 2 4 6 8 10
US$ billion
n Domesitc Market n Exports
Source: NASSCOM
MARKET OVERVIEW
ITeS-BPO: Outsourcing growth story
• Industry has graduated to providing a highproportion of voice-based services and a wide rangeof back-office processing activities
• Scope of services has expanded in the last(three to four) years, to include increasinglycomplex processes involving rule-based decisionmaking and research services requiring informedindividual judgment
Revenue by Segments
10%
11%
13%66%
n Customer Interaction
n Human Resource
n Finance and Accounting
n Others
Source: NASSCOM
MARKET OVERVIEW
INDIA’S ADVANTAGESINDIA’S ADVANTAGES
India:Value proposition
Breadth of service offering
• Service offerings have evolved from low-endapplication development to high-end integratedIT solutions
• Range of services offered by leading players spansa wide spectrum cutting across multiple verticals
Quality/maturity of processes
• Host to more than 55 per cent of globalSEI CMM Level 5 firms
• Expected to host the highest numberof ISO certified companies
INDIA’S ADVANTAGES
INDIA’S ADVANTAGESIT & ITeS • December 2008
India:Value proposition
Cost advantage
• Cost of an engineer is about 20 – 40 per centof comparable cost in European Union (EU)
• Selling, general and administrative costsapproximately 80 per cent of comparable cost in EU
• Average offshore billing rate of US$ 20 to 35
per hour; about 50 to 70 per cent lower than EU
Ease of scalability
• 6,75,000 technical graduates per annum,of which 4,00,000 are engineers
• Over 50,000 MBAs graduating per annum
• Leading firms add more than 10,000 newemployees per annum
Global and 24/7 delivery capability
India: Strong offshoring credentials
Key offshoring destination
• India’s share in the global market has increasedby 3 per cent in the IT segment and by 6 .1per centin ITeS from 2009-11
• India has maintained its position as the preferredoutsourcing destination; Indian IT/ITeS companiesare now offering a global delivery model, at par with
the highest global standards
• India offers low costs, technical and languageskills, abundant skilled pool, mature industryplayers and supportive government policies
Top five Global Services Locations
Country
India
China
Malaysia
Thailand
Brazil
Index on a scale of 7
7.00
6.56
6.12
6.02
5.89
INDIA’S ADVANTAGES
India: Strong offshoring credentials
Quality of Services
• Demonstrated process quality, adherenceto standards and expertise have been keyto India’s overall value proposition.Majority of Indian companies have alignedtheir operations to meet internationalstandards, in order to establish credibilityin the global market
• Currently 55 per cent of the world’s CMMLevel 5 companies are based out of India;India is host to the second-highest numberof ISO certified companies in the world
INDIA’S ADVANTAGES
Global economic slowdownand its impact on the IndianIT industry
Global economic slowdownand its impact on the IndianIT industry
A recent study by Forrester reveals that• 43% of Western companies are cutting back their ITspend and nearly 30% are scrutinizing IT projects forbetter returns. Some of this can lead to offshoring,but the impact of overall reduction in discretionary ITspends, including offshore work, cannot be denied• The slowing U.S. economy has seen 70% of firmsnegotiating lower rates with suppliers and nearly 60%cutting back on contractors. With budgets squeezed,just over 40% of companies plan to increase their useof offshore vendors• The IT services and outsourcing market is currentlyundergoing a structural transformation that will havea profound effect on how IT service providers willhave to conduct their businessCustomers have started to reduce project scope and /or postpone new development. However, they arealso trying to move more work to lower cost offsitelocations, which could increase IT budgets towardstangible cost saving measures.
Companies
Cognizant
Infosys
TCS
Wipro
BFSIshare(%) *
46
34
42
25
ExposureofBFSI(inUSDmillion)Jan-Mar 2008
292.4
387.1
664.4
256.8
Apr-Jun 2008
314.2
398.5
648.2
271.1
Change(%)
7.46
2.94
-2.44
5.57
KeyBFSIclient
American Express ,Citigroup, Credit Suisse ,JPMorgan,MetlifeABNAmro,BankofAmerica,JPMorgan,Washington Mutuals ,UBSAIG, American Express ,Bank of America, Citigroup,DeutschBank,Fortis,JPMorgan,MerrillLynchCreditSuisse,LehmanBrothers,UBS
*As a percentage of total revenue; BFSI contribution sourced from company reports ,BFSI clients from equity analysts
•Infosys - The revenues from BFSI that were at 37% inJune2003havestayedmoreorlessunchangedasapercentage of total revenues. In the December 2007quarter, Infosys got close to 37% of its revenues fromBFSI. This slipped to 34% of revenues in the March2008 quarter. In the quarter ending December 2008,BFSI showed a sequential growth of 4% in volume
•Wipro - India’s third-biggest software exporter, andCognizant, ranked sixth, have seen revenue from thekey Banking, Financial Services and Insurance (BFSI)vertical rise by about a fifth between Oct-Dec 2007andJuly-Sept2008
•April-June2008,Cognizant recorded the highestgrowth from financial services vertical among theoffshore peers. This was mainly due to the type offinancial services clients in the portfolio and themultiple operating levels (table above)
•TataConsultancyServices, for example, earned 42%of its revenue in the second quarter of CY 2008 fromthe BFSI
Impact of exchange rate on revenuesIn IT sector, the margins are likely to be challengedon account of the slowing growth in the US. Rupeedepreciation seems to be the only tailwind that thesector enjoys. This can be evident from the fact that theout of the increase in the IT export revenues for FY 2008over FY 2007, almost half of the increase could beattributed to the rupee depreciation during the sameperiod.
Pricing poised for decline in favour of volumesPricing has been difficult in this sector compared toother sectors: On an average, the US financial sector hasdriven bulk volumes through lower onsite pricing, higheroffshoring and aggressive volume discounts. It is safe toinfer that BFSI application business margins especially inthe top companies are a few percentage points belowthe higher margin verticals like, say, energy. Hence,a replacement of financial services business withbusiness from other verticals is likely to positivelyimpact the bottom line. A speedy replacement ishowever, easier said than done.
11
Software professional
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Prerequisites to become a network professional
A network administrator should have a strong background in math, sciences, and computer science, as well as experience working with computers. Although a college degree in computer science, systems science, math, or engineering is not required to become a network administrator, advancement is difficult without one.
Administrators should be familiar with a variety of network operating systems, including Microsoft, Novell, and Unix. Because computer technology changes rapidly, administrators must constantly upgrade their knowledge base.
Network administration requires good organizational and logical thinking skills, both to set up and administer a network and to diagnose and solve problems.
Administrators must be able to work under pressure and meet tight deadlines when required. Because they may have to work with users who have little or no technical knowledge, they must be able to communicate complex and unfamiliar ideas easily.
Several companies that produce network software also offer
training and certification in network administration.
NETWORK ADMINISTRATOR
SYSTEM ADMINISTRATOR
NETWORK CONSULTANT
WINDOWS ADMINISTRATOR
Vendors and Vendor Certifications
Vendors and Vendor Certifications
Advantage of Vendor Certification
Certification demonstrates that a certified individual is•more productive•able to solve problems faster•more confident with their solutions•more professional in the workplace•more respected by clients by showing that they have the most current knowledge appropriate for the IT industry and this often aids to a salary increase.
Salary surveys reveal the power of professional certification to boost income when compared to vendor certification. ICCP certifications result often in 10% to 20% increase in salary.
Many professional associations report between $14,000 to $15,000 differential between those certified when compared to those not certified. Vendor certifications result in $4,000 to $5,000 increase between those certified and those not.
Microsoft Certified Systems Engineer The Microsoft Certified Systems Engineer (MCSE) credential is the premier certification for professionals who analyze the business requirements and design and implement the infrastructure for business solutions based on the Microsoft Windows® operating system and Microsoft Servers software.
Microsoft Certified IT Professional
Microsoft Certified Trainer (MCT)MCTs are regarded as Microsoft product and course experts who have the instructional skills and technical qualifications to deliver quality training to Information Technology (IT)
professionals and developers.
The Microsoft® IT AcademyThe Microsoft® IT Academy Program supports your delivery of world-class training on Microsoft networking and developer technologies. The courses aggressively prepare students for degree tracks and certifications that lead to careers as network administrators, programmers and system managers.
The Microsoft Certified IT Professional (MCITP) certification helps validate that an individual has the comprehensive set of skills necessary to perform a particular job role, such as database administrator or enterprise messaging administrator. MCITP certifications build on the technical proficiency measured in the Microsoft Certified Technology Specialist (MCTS) certifications. Therefore, you will earn one or more MCTS certifications on your way to earning an MCITP certification
The CCNA exam is the qualifying exam available to candidates pursuing a single-exam option for the Cisco Certified Network Associate CCNA certification. The CCNA (640-801) exam will test materials from the new Interconnection Cisco Network Devices (ICND) course as well as the new Introduction to Cisco Networking Technologies (INTRO) course
CCNP- The Building Converged Cisco Multilayer Switched Networks (BCMSN 642-812) is a qualifying exam for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications. The BCMSN 642-812 exam will certify that the successful candidate has important knowledge and skills necessary to implement scalable multilayer switched networks. The exam includes topics on Campus Networks, describing and implementing advanced Spanning Tree concepts
CCIP certification validates an individual's detailed understanding of the diverse networking technologies in the service provider arena, including IP routing, IP quality of service (QoS), BGP, and MPLS. CCIP candidates demonstrate skills in a range of functions from planning to troubleshooting service provider networks.
A+ Certification is a CompTIA-sponsored testing program that certifies the competency of entry-level computer
service technicians.
A+ certification signifies that the certified individual possesses the knowledge and skills essential for a successful entry-level (6 months experience) computer service technician, as defined by experts from companies across the industry.
The program is backed by major computer hardware and software vendors, distributors, resellers and publications.
The Computing Technology Industry Association, CompTIA, certifies information technology and service professionals with its widely adopted, vendor-neutral and certification programs.
Ethical
Hacking
Conforming to accepted professional standards of conduct
Process of breaking into systems for:Personal or Commercial GainsMalicious Intent – Causing sever damage to Information & Assets
Also Called – Attack & Penetration Testing,
White-hat - Good GuysBlack-hat – Bad guys
It is Legal Permission is obtained from the target Part of an overall security program Identify vulnerabilities visible from Internet
at particular point of time Ethical hackers possesses same skills,
mindset and tools of a hacker but the attacks are done in a non-destructive manner
Source: CERT-India
March- 2010
Defacement Statistics for Indian Websites
Source: CERT/CCTotal Number of Incidents Incidents
VUE a computer-based testing service.
VUE provides a variety of services including testing center-based and Internet-based test delivery to the certification and licensure markets.
Prometric Testing Centre- built with the best technology. Buy-in includes service and support agreements. Exams are always ready, results are rapidly transmitted and merged appropriately with vendor-specific certification records..Eg: Microsoft,IBM,HP exams
IT Certification Exam Sponsors
Pearson Vue Testing Centre‘The leading provider for global computer based testing solutions for information technlogy,academic government and professional testing programs:Eg: Cisco exams, Zend exams,Comptia …….
TESTING CENTERS
The average annual salary for a network administrator during the first decade of the new millennium was $85,000. Starting salaries currently begin at $45,000; compensation for network administrators with substantial experience and advanced training in specialty fields ranges as high as $140,000 per year. These figures frequently reflect a work week well in excess of 40 hours since network administration is almost always a salaried position rather than one compensated on an hourly basis.
Total compensation packages are higher than the figures stated. As salaried employees, network administrators typically enjoy benefits such as sick leave and vacation days, as well as medical insurance and retirement packages.
CCNP SALARY RANGE FOR THE YEAR 2011
Network administrator jobs are often advertised in
newspapers,
computer industry magazines
Internet job banks.
Some firms may offer to pay for the training of interested employees, because those individuals are already familiar with the company's needs.
Getting the Job
“I am ready to spend hours working with the system and I am interested in programming too……”
Guide me to become a Software Professional
Skill Set:Successful Software Engineers need to know basic business functions, have a firm understanding of design methodology, and excellent communication skills.
Education:Usually requires at least any Degree/Diploma. Should be very familiar with specialized languages relevant to the technologies employed (Java, C++, C#.NET as examples)
Code Requirements:Software Engineers may or may not write code, although most do regularly.
By earning this certification, you can prove your ability to successfully implement, build on, troubleshoot, and debug a particular Microsoft technology, such as a
Windows operating system
Microsoft Exchange Server
Microsoft SQL Server
Microsoft Visual Studio.
Sun Certified Programmer for the Java Platform(SCJP), Standard Edition 6 (CX-310-065) Certification Exam Preparation, New name of this Oracle Certified Professional, Java SE 6/SE 5 Programmer Overview (OCJP).
This foundation certification is for programmers interested in demonstrating proficiency in the fundamentals of the Java programming language. To achieve this certification, candidates must successfully complete one exam. It is not necessary to be an Oracle Certified Associate Java SE 5/SE6 prior to taking this exam.
The exam is created by an Advisory Board made up of thought leaders in the PHP community. Because the exam is created with specific skills, knowledge and competencies that are matched to real-world job functions, Zend Certifications provide a measure of technical distinction that employers use to evaluate prospective employees.
Freshers are paid Rs.6000 to Rs.8000
1 year experienced candidates are paid Rs.10000 to Rs.12000
2 years experienced candidates are paid Rs.15000 to Rs.20000
3 years experienced candidates are paid Rs.20000 to Rs.35000
3-5 years experience candidates are paid Rs. 30000 to Rs.45000
5+ years experience candidates are paid Rs. 45000plus
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Other Certification
HOW CAN WE HELP YOU ?
We areMicrosoft Silver partner
Cisco Registered Partner
Oracle Remarketer Partner
IBM World Partner
REDHAT PARTNER
Network TrainingSoftware TrainingNetwork ConsultancySoftware DevelopmentWeb Hosting and more
WE TRAIN STUDENTS FOR VENDOR CERTIFICATION PROGRAMMES
IN
MICROSOFT AND CISCO
MCP(MICROSOFT CERTIFIED PROFESSIONAL)
MCSA(MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR)
MCSE(MICROSOFT CERTIFIED SYSTEM ENGINEER)
MCITP(MICROSOFT CERTIFIED IT PROFESSIONAL)-SERVER ADMINISTRATION
MCITP(MICROSOFT CERTIFIED IT PROFESSIONAL)-ENTERPRISE ADMINISTRATION
MCITP(MICROSOFT CERTIFIED IT PROFESSIONAL)-EXCHANGE SERVER
CCNA(CISCO CERTIFIED NETWORK ASSOCIATE)
CCNP(CISCO CERTIFIED NETWORK PROFESSIONAL)
CCIE- (CISCO CERTIFIED INTERNETWORK EXPERT)
Certified Ethical Hacking Program
MCTS(MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST)(COURSE ON ASP.NET,C# AND FRAMEWORK)(COURSE ON WINDOWS 7)(COURSE ON SQLSERVER)
OCJP(ORACLE CERTIFIED JAVA PROGRAMMER)Includes Core Java ,Servlets,Beans,EJB,JSP and More
PHP from Zend Technologies
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