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MBA -Trimester-III

Information System for Management

AssignmentI

Knowledge Management Processes

Submitted by

P Bhaskar

11MBA1011

[email protected]
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ABSTRACT

Here the discussion is about the following areas:-

1. How knowledge management systems have impact on the organisationgrowth and development.

2. Detail analysis of knowledge management system.3. What are the components of knowledge management system4. How to improve the effective knowledge management system5. Process models of knowledge management systems6.

How strategies are important in knowledge management

7. Information technology plays a crucial role in the knowledge managementsystem.

WELL KNOWN DEFINITIONS OF KNOWLEDGE

MANGEMENT SYSTEM

Well known Definitions of Knowledge management:-

"If only HP knew what it knows it would make three times more profit tomorrow"

Lew Platt, ex CEO Hewlett Packard

"Knowledge Management is the discipline of enabling individuals, teams and

entire organizations to collectively and systematically create, share and apply

knowledge, to better achieve their objectives"

Ron Young, CEO/CKO Knowledge Associates International
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INTRODUCTION

Knowledge management

Knowledge is the key to success of any organisation; if they know

information which is unique that will make them profitable that can some know-

how or any business idea. Km has several definitions but what is more important is

that what is km is to you and your organisation. Organisation now a days are

realising how important is that what they know. If they are very good at what they

know is very effective for them, they can be best in their field. Sometimes

knowledge becomes competitive advantages because if others dont know what

you know defiantly its an advantage over others. If the employee of an

organisation have enough sound knowledge about the organisational structure like

what they are doing, then its easy for them to interact with the customers. So the
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process will be reduced and will be more effective. The best knowledge

management makes an organisation more effective player in the global market.

Organizational strategy and vision

Culture

Allocate rewards

Measure results

Use technology appropriately

Develop /support communities of

practice

Identify knowledge

Knowledge management strategy

Structure

The knowledge management model for an organisation:-
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Knowledge is very much important in day to day life and in work also, everyone

knows how to carry his/her work in an organisation. The main purpose of

knowledge management is to make the knowledge available to all people or

organisation as a whole. The knowledge should be shared and used in an effective

way. Knowledge hold organisation together for the long term growth. For people

working in team work there should be sharing of knowledge so that everyone will

know what they known before this will become effective system in the

organisation.

Day to day the world is changing so updating of knowledge is very much

important. Such new technologies are coming up so keep organisation survive in

the market it is essential that to have current knowledge.

Corporate knowledge can be sorted in three categories:-

Explicit: - This is the knowledge formally organised in a companydocuments.

Tacit :- This is unstructured , personal , and based on the experience ofemployees

Strategic: - This is the knowledge is typically restricted and given limitedaccess such as it can executive market strategies or patent regulations.

Knowledge management seems a simple idea but implementing is very hard,

because right type of knowledge at right time is needed that should be analysed

properly and timely to meet the current market perception then only we can

survive in the rapidly changing environment.
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Identification of

need for knowledge

Knowledge

collection and

storage

Knowledge update

Creation of

knowledge

Sharing of

knowledge

Knowledge management process model
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Improvement in Efficiency and Effectiveness of knowledge

management system:-

There are several different confusing definitions of knowledge management

system. There are various perceptions about knowledge management system these

are following:-

Km is about systems and technologies Km is about people in the organisation and their learnings Km is about process, methods and techniques

Km is managing knowledge assets Km is holistic initiative across the entire organization Km is not a discipline it should be followed by every worker and their

responsibility towards the organisation gaols in order to manage KMS

effectively and efficiently in the organization special attention to be

given to the dimensions of the organization
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First of all building strong culture in the organisation is very importantand also adopting and supporting it.

Strategy should be made in such a way that all the knowledge resourcesshould be used efficiently.

Better technology is always having a competitive advantage. usinginformation technologies is efficient in managing knowledge

management systems such as :--

Digital documents Intranets

Expert systems etc.

CULTURE:-

The first dimension is culture it should be considered before implementing

knowledge management systems. Knowledge management systems as its core

have more human intervention. Knowledge management cannot be effective unless

the trusting knowledge culture that emphasizes the role and value of knowledge in

day to day business decisions.

People should have positive orientation towards knowledge thatis, employee should be bright, intellectual, willing and free to

explore. Executives should encourage their knowledge creation

and use them efficiently.

People should have habits of sharing of knowledge in theorganization.
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Therefore effective management system requires a healthy andconducive culture in the organization.

STRATEGY:-

For making the knowledge actionable effective strategy is needed. We have to

form a strategy that will utilize the full resources of knowledge.

Developing a knowledge management strategy

Implementing a knowledge management system follows these seven steps:-

1. Identify the problem2. Prepared for the changes in market3. Creating the effective team4. Proper mapping out the knowledge, so that it should be utilized in the right

way.

5. Establishing a feedback system
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6. Having effective knowledge directory and content management.7. Integrating all the existing information system so that all of the team

members of the organization can use it efficiently

TECHNOLOGY:-

Another last dimension of knowledge management is technology. Technology has

a very important role in maintaining the knowledge management system. The

information technology tools are very much effective in managing the knowledge

management.

The technology which helps in managing knowledge management systems is

1. Information prospective2. Awareness prospective3. Communication prospective

These are the basic elements which can improve the effective knowledge

management systems.
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Conclusion:-

In todays era every organization is facing tough competition in the global

economy. They have to identify the effective knowledge system in the knowledge

driven economy. In the changing economic scenario every organization should be

up to date learnings of technology changes, if they fail to do so they cant

compete in the market. The management knowledge system components have an

effective role in managing the valuable assets includes: - defining effective

strategies for its management, using the state of art technology for better

implications of KMS, and developing strong culture. Effective management

system helps in improving overall activities of the business from production to

customers. Thus we can conclude that it emphasizes the competitive advantage to

the organization

Reference:-

http://www.fatih.edu.tr/

Knowledge Management and Knowledge Management Technology" byBotha, Kourie, and Snyman (2008)

http://citeseerx.ist.psu.edu

http://www.steptwo.com.au/
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www.ism.ws

Articles referred:-

Hasgall,A.,and shoham,S.(2008).Knowledge processes: from managing people tomanaging processes.journal of knowledge management:12(1):51-62

Zaim,h.(2007).Knowledge Management Implementation in IZGAZ: Journal ofEconomic and Social Research 8(2), 1-25
mailto:[email protected]:[email protected]:[email protected]://www.ism.ws/http://www.ism.ws/http://www.ism.ws/