Product Reference GuideIRELAND

UK - As of January 2008

UNLIMITED IDD calls to nominated beneficiary in the Philippines

No Metered Rates

No Hidden Charges

What is Bayan FamilyTies?

With Bayan Family Ties, subscribers abroad can enjoy UNLIMITED CALLING to their chosen beneficiary in the Philippines, anytime, at a fixed monthly rate of €24.99

Subscription to Bayan Family Ties will be paid by the subscriber abroad. The subscriber abroad will be issued a local landline number, a number the same as the area code where the subscriber lives. On the other hand, the chosen beneficiary in the Philippines will be provided with a BayanWIRELESS or BayanPHONE landline, depending on the beneficiary’s area of residence.

How does it work?

Subscriber wantsto call the Philippines

e.g. From UK, Ireland etc. Subs

crib

er

dial

s a

loca

l num

ber,

then

pre

ss “

1”

Call

is

conn

ecte

d

It’s UNLIMITED!

Is the rate really fixed monthly?

YES!

Bayan does NOT charge the customer anything else

aside from the Initial Payment.

Succeeding monthly fee is fixed at €24.99

Will I get charged for local rates?Local calling charges from your telecom provider may

be FREE.What does this mean?

Local calls in your area may be FREE or charged at the local rate.

The most that you would ever have to pay would be the local

portion of the call if these are not already included in your

mobile/landline calling plan.

Contact your telephone service provider to find out how to minimize your call charges.

USA

Japan

UK

Ireland (Rep)

Continental Europe

Soon to be availablein other countries

What countries are covered?

Unlimited IDD to the Philippines

Bayan FamilyTies is now available in the following countries:

Talk with your loved ones even if even they are on the go, no matter how long the call is, at whatever time. It’s Unlimited to the Philippines! Just apply and we will provide a phone to your beneficiary in the Philippines.

Choose either handheld or wireless desktop unit.

FEATURES

Bayan FamilyTies Wireless

Wireless Landline Unlimited Calls

UK to Philippines Unlimited Local

Calls in the Philippines Unlimited NDD

Bayan-to-Bayan Phones nationwide (Fixed & Wireless) Free Texting to all

bayanWIRELESS landline units

Initial Payment

DESKTOP HANDHELD € 36.99 Activation Fee € 36.99 € 8.00 Phone Unit Cost € 51.00 € 24.99 One Month Deposit € 24.99

€ 69.98 TOTAL € 112.98

Succeeding Months ○ Monthly Subscription Fee € 24.99

Phone units are subject to availability. Choice between fixed landline or wireless may depend on network

coverage. Contact our hotline numbers to cheque what options are available for you. More features availbable depending on the unit

(bayanWIRELESS landline unit)

Initial Payment

○ Activation Fee € 36.99 ○ Phone Unit Cost € 7.00 ○ One Month Deposit € 24.99 TOTAL € 68.98

Succeeding Months ○ Monthly Subscription Fee € 24.99

Activate unlimited calling to your loved ones in the Philippines using your landline or mobile phone from any network. Just apply and we will provide a landline phone to your beneficiary in the Philippines.

Unlimited Calls UK to Philippines Unlimited Local

Calls in the Philippines Unlimited NDD

all Bayan-to-Bayan phones nationwide (Fixed & Wireless)

Bayan FamilyTies Landline

Phone units are subject to availability. Choice between fixed landline or wireless may depend on network

coverage. Contact our hotline numbers to cheque what options are available for you. More features availbable depending on the unit

FEATURES

(bayanPHONE landline unit)

How does this compare with other ways of communicating

internationally?

Better than Online Chat

Internet Chat FamilyTies

Voice Quality Type & Talk using Internet Messengers Clear Lines

Mobility & Convenience

You have to be online at the same time.

Reach your relativesanytime, even if they

are on the go

Price Pay for DSL abroad &in the Philippines

Fixed Cost. It’s only you who pays.

Additional CostsBroadband/DSL Plan

Monthly Wi-FiBuy a good PC

PC Problems

No Hidden Costs.

Better than Internet Calling

Internet Calling FamilyTies

Voice Quality Simulates Landline Only= Choppy

It’s Real Landline = Quality

Service No DSL No Service.Reach your relatives

anytime, even if they are on the go

PriceHidden Costs.

Metered Rates.Consumable Minutes.

Unlimited at Fixed Cost

Convenience•Clunky, Unreliable Devices.

•Needs professional installationof routers and modems.

•You have to pay for DSL.

Use your current Phone

Cheaper than Regular IDD

IDD or Cards FamilyTies

Voice Quality Unknown Quality Fast and clear connection

Service Depends on provider Bayan Service Quality

PriceHidden Costs

Higher call chargesWhich brand to trust?

Unlimited calling at fixed cost

Convenience Must purchase PINsChoice of Wireless Landline or Fixed

Landline

Summary of Key Advantages

UNLIMITED calling

Fixed monthly subscription Fee

No Hidden Costs

Cheaper than regular IDD

Clear lines

Call your relatives even if they are on the go (for beneficiaries of bayanWIRELESS landline)

Call anytime

Fast connection

Philippine beneficiary can use the provided Bayan landline for FREE

Application Process

Subscriber receives application pack which includes: Application form, Direct Debit form, Paid addressed return Envelope & cover letter.

1 22 Subscriber fills up the

Application Form and Direct Debit Form

IMPORTANT: Ensure cheque to the correct value is enclosed

Subs returns FORMS & Sign up Fee payment in envelope

provided & drops it in the mailbox

NOTES:1. Application forms should be given only to qualified clients. Assessment will be done by

Bayan2. Processing of application is ten (10) working days upon receipt of completed forms and

payment.

7 8

33

66 55 44Blueface/Bayan processes the

application upon receipt of completed forms and payment

For Wireless Landline: Bayan informs the Philippine beneficiary that the phone unit is available for pick-up. For FIXED Landline: Bayan installs the phone to the beneficiary’s premises.

Direct Debit is activated on

Day 9

Bayan informs the subscriber of the access number and

commencement date of service

Enjoy UNLIMITED calling, any time!

Modes of Initial Payment (IRE)Several payment options are available to customers in IRELAND:

1

2

Pay via Direct Cash or Cheque Deposit

(Thru over-the-counter, Internet or phone banking) From any bank in the IRELAND; Please include customer’s name in the deposit slip for quick identification.

BANK NAME: BANK OF IRELAND

SORT CODE: 90 10 95

ACCOUNT NAME: BLUEFACE LTD

ACCOUNT NUMBER: 202 253 97

Pay via post with a Cheque or Postal Order Cheque or Postal Order should be made payable to:

BLUEFACE LTD

This would have been mailed together with the completed Application form & Direct Debit form.

Note: Postal Order can be obtained at any Irish Post office.

Method of Payment: Monthly Subscription Fee (IRE)

The payment method for the Monthly Subscription Fee is:

DIRECT DEBITThis would have been mailed with the Application form and

Initial Payment.

Monthly Subscription Fee (IRE)Via DIRECT DEBIT

IMPORTANT

Debiting of €24.99 Monthly subscription fee will be done by Blueface Ltd.

The 1st payment will be debited from the subscriber’s account the day before the service commences.

Subsequent payments will be debited on the same day every month thereafter.

Customers are assured of the Direct Debit Guarantee (DD). See lower portion of the DD form.

What is Direct Debit?A Direct Debit is an instruction from a customer to their bank or building society authorising an organisation to collect varying amounts from their account, as long as the customer has been given advance notice of the collection amounts and dates.

Direct Debit

Continued:

• Direct Debit is the preferred payment method for over 50% of

the UK bill paying population because it provides so many

advantages.

• Payments are made automatically ensuring bills are never

forgotten. Direct Debit takes the hassle out of bill payment.

Subscribers don’t have to queue at your bank or fill out a

cheque each time.

Direct Debit

Order Processing Lead Time

Day 1: Receipt of Application form, Direct

Debit form and Initial payment

Day 10

Day 10: FT service activated

Day9

Day1

Notes:• Processing of application is ten (10) working days upon receipt of correctly completed forms and payment.• Direct Debit is activated on Day 9• Subsequent Direct Debit payments will be debited from your account on the same day every month thereafter.

Day 9: Direct Debit activated

Day5

NO

Will I be tied to a contract?

No lock-in period for Family Ties subscribers

Serviceable AreasQuick Overview of Bayan’s Service Areas:

METRO MANILA

SOUTHERN LUZON (Bicol

Region)

Naga

Albay

Sorsogon

Camarines Sur

Camarines Norte

EASTERN VISAYAS

Tacloban

Samar

CENTRAL VISAYAS

Iloilo

MINDANAO

Davao

Agusan Del Norte

Agusan Del Sur

Misamis Oriental (CDO)

South Cotabato

Gen. San

Soon to serve (by mid 2008): Cebu, Negros Occidental (Bacolod)

Contact Us

Email: ft_inquiry@bayan.com.

ph

24 Hour Customer Service Hotline:

353 (0)1 524 0669353 (0)76 615 0794

Accounts DepartmentBlueface Ltd.

8 Clanwilliam TerraceDUBLIN 2

Note:• Completed Application form and Direct Debit form with Cheque or Postal order payment

must be sent to the above address.

Further Information Available:

www.bayanfamilyties.com

www.blueface.ie