Download - Investing in Your Clients and Firm: Yield High Returns through Engagement, Enablement, and Analytics

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Page 1: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted

Investing In Your Clients and Firm

Yield High Returns through Engagement, Enablement, and Analytics

Page 2: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 2

Marilyn Cox

@MarilynECox

[email protected]

• If I couldn’t be a Modern Marketer, I would be a professional wrestler with the WWE

Page 3: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 3

Tweetable Takeaway #1

Your industry is changing. Evolve or implode.

If you don’t decide, the market will decide for you.

Page 4: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 4

Tweetable Takeaway #2A customer is a consumer or advocate of your content and services like a client, an advisor, a broker, an agent or even a thought leader

Page 5: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 5

Tweetable Takeaway #3

Don't just identify a problem, provide a solution that is engaging, entertaining, and is communicated by your customer.

Page 6: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 6

Tweetable Takeaway #4

Leverage social media to extend the reach of your traditional communications.

Move beyond content delivery and engage in conversation.

Page 7: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 7

Tweetable Takeaway #5Don't just push content for consumption, ask for community input. Be relatable and relational. Show the human side of your organization.

Page 8: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 8

Tweetable Takeaway #6Provide sales with more than just a list of names. Deliver insight around the Digital Body Language, motivations, and behaviors of contacts.

Page 9: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 9

Tweetable Takeaway #7

Analyze event engagement to reduce unnecessary events, increase attendance to premiere events, and reduce spend.

Page 10: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 10

Tweetable Takeaway #8

Develop strong content,unify digital channels,and focus on data forensics to grow revenue,recruit & retain talent and make smarter decisions

Page 11: Investing in Your Clients and Firm:  Yield High Returns through Engagement, Enablement, and Analytics