© 2013 Panopticon Software AB – Confidential
“The real voyage of discovery is not in seeking new landscapes but having new eyes.” — Marcel Proust
© 2013 Panopticon Software AB – Confidential
Data Visualization for Real-Time Environments
Trade analytics Risk management Fraud monitoring Compliance Investment research
CRM analytics Performance analysis Revenue assurance Network optimization Traffic analysis
Call center monitoring Profitability analysis Capacity planning Energy production monitoring Logistics analysis
Visual data analysis Real time streaming data analysis Historic time series data analysis Any data source
(CEP, tick data, OData, message queues, ODBC, flat files)
5th generation In-Memory OLAP Data Model Java and .NET Supports enterprise level deployment Option to embed into existing
applications
Global customer base spanning capital markets, pharma, telco & energy Key strategic alliances with SAP, Thomson Reuters, QlikView, Oracle, Deloitte,
StreamBase, One Market Data
New York, San Francisco, Boston, Chicago, London, Düsseldorf, Stockholm (HQ) IP and development in Stockholm
Applications
Product
Markets
Global
Markets
© 2013 Panopticon Software AB – Confidential
Applications
Research / Screening
Pre Trade Trading
(Human and Algo)
CEP Post Trade Risk
Management Credit /
Counterparty Market/
Liquidity Risk Network /
Latency Monitoring
Performance monitoring
Portfolio Management
Risk Management and Attribution
Compliance Credit /
Counterparty Market Risk Client &
Product Performance
Revenue Assurance
Network performance utilization
Fraud monitoring
Customer service monitoring for call centers
Oil & Gas Exploration Analysis
Grid utilization monitoring
Profitability analysis
Capacity analysis
Project performance monitoring
Drug discovery
Epidemic monitoring
Geographic epidemiology
Gene expression microarray analysis
Sales performance monitoring
Marketing analytics
Profitability Order
management
Inventory analysis
Revenue analysis
Order analysis
Out of stock analysis
Cap Markets/Sell-Side
Cap Markets/Buy-Side Telecoms Energy Pharma Other
© 2013 Panopticon Software AB – Confidential
Why Panopticon?
Customers typically work with Panopticon for one of these reasons
Monitor real-time data
Analyze time series data
Embed data visualizations into their own applications
Analyze complex financial data
Visualize data from multiple sources
© 2013 Panopticon Software AB – Confidential
Why Panopticon?
Customers typically work with Panopticon for one of three reasons
Analyze real-time data (Fast Data)
Analyze large, complex data sets (Big Data)
Both(Big and Fast Data)
© 2013 Panopticon Software AB – Confidential
What We Do
Visual Data Analysis
Real-Time Streaming Data Analysis
Historic Time Series Data Analysis
Multi-Dimensional Analysis (In Memory OLAP)
Multivariate data
Multiple hierarchies
Multiple repositories
Large volumes
© 2013 Panopticon Software AB – Confidential
Typical Use Cases in Capital Markets
Sell Side Pre/Post Trade Analytics Research (Screening) Trading (Human and Algo/CEP) Transaction Cost Analysis Risk Client & Product Performance
Buy Side Performance Risk & Attribution Transaction Cost Analysis News Analytics
Custody Client & Product Performance
Financial Software OEM Data Visualization
© 2013 Panopticon Software AB – Confidential
Typical Use Cases in Energy
Oil & gas production analysisGrid utilization monitoringProfitability analysisCapacity analysisProject performance monitoringPredictive maintenanceHealth & safety monitoring
© 2013 Panopticon Software AB – Confidential
Typical Use Cases in Telecoms
Network performance utilization Fraud monitoringRevenue assurance monitoringCustomer service monitoring for call centersProfitability analysisCapacity analysisProject performance monitoring
© 2013 Panopticon Software AB – Confidential
Typical Cases in Government & Industry
Consumer Brands & Retailing Client & product profitability Order management Inventory analysis Out-of-Stock analysis Store revenue analysis Sales performance monitoring
Infrastructure Availability & performance
monitoring Building maintenance
monitoring
Media Readership analysis Demographic analysis Sales analysis
Business Services Project management analytics
Travel & Hospitality Airline performance dashboards Hotel book & room utilization
analysis
Healthcare Epidemic monitoring Geographic epidemiology Gene expression microarray
analysis
Politics Election results analysis Demographic voting analysis
Charity Pledge & donation analysis
© 2013 Panopticon Software AB – Confidential
Key Strengths
Real-Time Data Analysis CEP & message bus subscription, stream throttling and more
Time Series (Historical) Data Analysis Windowing, interpolation, calculation, aggregation, conflation,
and more
Embed Java .NET/WPF
Connectivity Visualize data from virtually any data source – flat files, OData
sources, CEP engines, message queues, relational databases, tick databases
Capital Markets Front & Mid Office, Trading, Risk, Compliance & Sales/Research Specialized visualizations for financial applications, including
Surfaces, Horizon Graphs, Yield/Forward Curves, Spreads, Candlesticks, and OHLC (Open High Low Close)
© 2013 Panopticon Software AB – Confidential
Wide Range of Data Visualizations
© 2013 Panopticon Software AB – Confidential
Message Queues Apache Active MQ Apache QPID Progress SonicMQ
CEP Engines Kx Kdb+tick OneTick CEP Oracle CEP SAP Sybase Event Stream
Processor StreamBase
Flat Files Excel CSV XML SVG
Tick Databases Kx kdb+ OneTick SAP HANA SAP Sybase IQ Thomson Reuters Velocity Analytics
OData Sources Including the SAP Netweaver
Gateway
Relational Databases Oracle DB2 SQL Server MySQL Any ODBC source
Data Connectors
© 2013 Panopticon Software AB – Confidential
Time Series Storage, Access & Analysis
Environment Data frequency Data volumes
Calculations Time slice Time window In Database Analytics
Aggregation Across hierarchical time series
Conflation Leverages functionality from external tick history database Utilizing external aggregation across time slices (typically multiple
aggregates)
Data filling & interpolation
Time series display & interactivity Ranking, contribution, correlation, outlier identification Playback, time slice selection
© 2013 Panopticon Software AB – Confidential
Unique Time Series Capabilities
Continuous Time Series Time window Snapshot Select of play through snapshots Calculations Drill into time
Discrete Time Group time into years, quarters,
months, days, seconds, and so on
Add to hierarchy Cross tab Investigate periodicity
© 2013 Panopticon Software AB – Confidential
Visualize CEP Data
CEP technology gives you: Continuous analysis of
high-speed data streams High-throughput Low-latency – sub-millisecond Rapid development &
deployment
Panopticon + CEP gives you: Federate time series &
real-time streams Connect to row- and/or
column-oriented tick databases Rapid deployment Fast comprehension = Fast
action
Information Bus
CEP Engine
ApplicationTransactions
Message Bus
InternalSystems
MarketData Feeds
© 2013 Panopticon Software AB – Confidential
In-Memory OLAP Data Model
High throughput streaming data sets
Loss throttling
Plug-in architecture
Add new visualizations without re-writing applications
Add new data connectors without re-writing application
On-the-fly data aggregation
Time windowing (window consists a series of time slices)
© 2013 Panopticon Software AB – Confidential
Filter & Screen
Filters As many as required Only limitation is the source data
columns Introduce scroll bars if insufficient
screen real estate Support streaming data sources
Filters for: Free text Text list Numeric range Percentile distribution Date time range (for example,
maturity date) Time window
Filter on: Center of distribution Distribution tails
© 2013 Panopticon Software AB – Confidential
Deployment Options
© 2013 Panopticon Software AB – Confidential
Enterprise Deployment
Fast Deploy in hours — Train in minutes Handle fast-changing databases Design dashboards quickly Publish to the web with one click
Clear Easy comprehension & interpretation Simple user interface Monitor at a glance Analyze in seconds
Flexible Deploy on desktops or on the web Access row & column-oriented databases Connect to Odata sources Connect to real-time streaming feeds & CEP
engines Federate multiple data sources
© 2013 Panopticon Software AB – Confidential
Example Panopticon Workbooks
© 2013 Panopticon Software AB – Confidential
Go Mobile!
HTML5 thin-client interface for tabletsSame filtering and analysis capabilitiesSecure architecture – no data uploaded to mobile deviceLeverage organization’s IT infrastructureiPad and Android
© 2013 Panopticon Software AB – Confidential
Embed Panopticon Into Your Applications
Very fast development cycle Embed Panopticon dashboards as
objects Java (Swing) Windows .NET (WPF)
Let users design their own UI’s with easy-to-use Panopticon Designer
Very fast development cycle
Select & load dashboards at runtime
No need to recompile code to change the UI or add new functionality – simply load a new Workbook at runtime
© 2013 Panopticon Software AB – Confidential
Embed Panopticon Into Your Applications
Controls Workbook rendering Dashboard rendering
Actions Open event model for actions
(double click / right click)
Data Loaders Ability to control data loading
Data Connectors Custom polling data connectors Custom streaming data
connectors
Your Application
Dashboard In-Memory Data
Bind / Connect
User-DesignedDashboards
© 2013 Panopticon Software AB – Confidential
SAP HANA Integration
© 2013 Panopticon Software AB – Confidential
Interactive Visual Interface for SAP HANA
Eliminates need for abstraction layers and data warehouses
Connect via an OData channel provided by the SAP Netweaver Gateway
Visualize HANA data with extremely low-latency
Federate HANA data with other sources – including CEP, message queues, tick databases, etc
© 2013 Panopticon Software AB – Confidential
Recommended by SAP for HANA
Handle billions of records – tick data, network traffic data, sales transactions, etcMillions of updates per secondApplications in capital markets, telecoms, logistics – anywhere you have real-time Big Data requirementsSAP recommends Panopticon as the user interface for HANA
SAP demonstration of Panopticon’s real-time visualization capabilities for HANA implementations in the SAP press conference held April 10, 2012 in San Francisco.
© 2013 Panopticon Software AB – Confidential
Embed Panopticon in 3rd Party Platforms
© 2013 Panopticon Software AB – Confidential
Thomson Reuters
Embedded in the Thomson Reuters Enterprise Platform for Velocity Analytics - Available as a managed service within
Elektron or client site deployment
© 2013 Panopticon Software AB – Confidential
StreamBase
Data visualization front-end for the StreamBase LiveView real-time analytics platform
© 2013 Panopticon Software AB – Confidential
Oracle
Integrated analytical dashboards for
Oracle CEP engines
© 2013 Panopticon Software AB – Confidential
Imagine Software
Integral part of the Imagine 7 integrated portfolio and risk management platform
© 2013 Panopticon Software AB – Confidential
Portware
Embedded in the Portware Pro Trading Platform and Portware Enterprise real-time trade management system
© 2013 Panopticon Software AB – Confidential
Opturo Investment Process Automation
Embedded in the Opturo VIA transaction-based performance & attribution
and VICAP composite performance & assets reporting platforms
© 2013 Panopticon Software AB – Confidential
Polystar
Embedded in the Jupiter performance monitoring platform for telecoms network operators
© 2013 Panopticon Software AB – Confidential
Sky Road ASP
Embedded in the Sky Road Swap Trader real-time analytics system
for CCP, traditional OTC and listed products
© 2013 Panopticon Software AB – Confidential
Use Cases
© 2013 Panopticon Software AB – Confidential
JPMorgan Chase: Credit Market Analytics
Requirements Differentiate their service Reduce information overload Spot opportunities more easily User-configurable system
Solution Custom development completed by internal team
supported by Panopticon consultants Panopticon visualizations embedded in JPMorgan
Chase’s proprietary application Interactive Treemaps were key elements – linked
to several other visualizations
Results Implementation completed in 90 days Improved customer retention for bank Enhanced market awareness for credit risk
product offerings
“Panopticon has greatly enhanced our users’ ability to visualize the credit markets and utilize analytics – it is an important factor to us winning the Euromoney award.”
Lee McGintyHead of European Portfolio & Index StrategyJP Morgan Chase
© 2013 Panopticon Software AB – Confidential
Omaha Foreign Exchange
Requirements Visual analysis of real-time Forex data streaming
in from CEP engines Replace 100% of traditional reporting tools Treemap and heatmap visualizations
Solution Panopticon connected to multiple CEP engines 28 analytical dashboards published to very large
video wall in “mission control” environment Client-led deployment with minimal consulting
support from Panopticon
Results Deployment completed in under 30 days All traders analyze real-time risk data using
interactive dashboards Firm maintains risk exposures within prescribed
limits even under highly volatile market conditions
“By integrating the heatmapping tools from Panopticon, our ability to analyze data and risks in real time will be enhanced in today's highly unpredictable markets".
Jason CoyleVice President of Information Omaha Foreign Exchange
© 2013 Panopticon Software AB – Confidential
Major Swiss Bank
Requirements Provide traders with interactive dashboards
showing VaR at any given point in time (real-time and historical)
Analyze aggregated risk for all offices, desks and portfolios and allow drill down to details for any position
Ability to directly access trading system from within an analytical dashboard
Integrate with existing IT infrastructure
Solution Panopticon visualizations embedded in existing
proprietary trading system (Java environment) Third party development team managed by client
with consulting support from Panopticon
Results Implementation completed in under 120 days Improved collaboration across offices Risk managers have on-demand access to VaR
data Ability to easily share findings with traders and
managers
“We had made a substantial investment in our trading system and it was working well for us. We decided to embed the Panopticon tools directly into our system using their SDK. We now have a completely seamless user interface and the visualizations are a major improvement in our ability to understand our exposures.”
Chief Risk Officer
© 2013 Panopticon Software AB – Confidential
4th Largest European Bank
Requirements Analyze transaction costs for millions of
transactions per month in real-time (not end-of-day)
Visual comparison of actual execution against VWAP
Integrate with existing data infrastructure, including Apache MQ message buses and Kx Kdb+ tick database
Analysts must be able to modify their dashboards as needed and on-the-fly
Solution Panopticon deployed to five dashboard designers
and 69 analysts and traders Client-led deployment team with consulting
support from Panopticon
Results Business users build and modify dashboards on
demand Improved TCA accuracy TCA issues identified as they occur rather than
waiting for end-of-day reports
“We had implemented a new low latency infrastructure but our analytical capabilities weren’t keeping up with the trading volume. In addition, we wanted to operate more efficiently with fewer staff. Panopticon’s real-time capabilities were a perfect fit and the ability to implement the system quickly made it an easy choice!”
Chief Investment Officer
© 2013 Panopticon Software AB – Confidential
Major Investment Bank
Requirements Make structured products more attractive Provide useable information on risk Make it easier to avoid risk concentration
Solution New Risk Monitoring Dashboard deployed to
three dashboard designers and 72 traders and account managers
Interactive Treemaps, Heatmaps and other linked visualizations
Supports structured notes & fix funds Client-led implementation team supported by
Panopticon consultants
Results New products for retail clients Avoid risk concentration for retail clients Bank becomes more competitive due to
improved ease-of-use for retail clients
“By integrating the products with real-time data, the firm can react in five minutes rather than 30. Given the current state of the market, it is a competitive advantage.”
Head of Client Solutions Development
© 2013 Panopticon Software AB – Confidential
Hedge Fund
Requirements Small firm without in-house IT Visualize real-time streaming market data Fast deployment was critical
Solution Implemented by the traders themselves Panopticon connected to Thomson Reuters and
Bloomberg feeds
Results More profitable trading Less time spent researching trades Easier to manage multiple strategies “Panopticon allows me to track
individual stocks and sectors, as well as spreads, more easily. Having these visual cues from Panopticon has helped us a lot in our trading."
President
© 2013 Panopticon Software AB – Confidential
Major International Bank
Requirements Analyze tick history Utilize CEP data in interactive dashboards Web delivery to users Embed into custom desktop applications Multi-dimensional data analysis Ability to quickly identify outliers Ability to compare between time periods
Solution Panopticon connected to Kx Kdb+
tick database and Sybase CEP engine Client-lead deployment supported by Panopticon
consultants
Results Completed deployment in under 30 days Users are creating their own dashboards
“Our analysts are now able to build and publish dashboards that are totally customized to their particular methods and approaches to looking at market data. They are collaborating more effectively and are able to find outliers in less time than ever before.”
Head of Portfolio Management
© 2013 Panopticon Software AB – Confidential
Large European Bank
Requirements Ability to visualize data from real-time streaming
sources, CEP engines and relational databases Web deployment to users Embed dashboards into existing desktop
applications Multi-dimensional and hierarchical data analysis Ability to make comparisons for different time
periods Filter to expose outliers Enterprise-level security
Solution Panopticon enterprise-level deployment
supporting over 250 users Panopticon-led implementation team
Results Deployment completed in under 60 days Analysis cycle reduced to minutes Improved profitability for proprietary trading
“Our trading operations are running more profitability and we are now able to spot profitable trading opportunities in just a few seconds.”
Portfolio Manager
© 2013 Panopticon Software AB – Confidential
Derivatives Trading Firm
Requirements Identify options pricing anomalies, monitor order
activity and model pricing anomalies Time series data analysis Interactive Treemap visualizations Connect to multiple SQL databases
Solution Panopticon deployed by client-led
implementation team to five dashboard designers and 37 traders
Client team developed six different dashboards for visual comparison of mark-to-market and mark-to-model trading results
Results Seven week deployment cycle All traders and analysts have user-customized
dashboards Chief Investment Officer has enterprise-wide
view of all trading activity in a single dashboard
“We needed a single system that would support our traders and also provide a comprehensive view for our senior management. We also needed a system that was optimized for financial time series data and Panopticon was the obvious choice.”
Chief Investment Officer
© 2013 Panopticon Software AB – Confidential
Global Insurance Company
Requirements Real-time analysis of risk and exposure
across multiple portfolios Connect to CEP engines & relational databases Deploy via the web Analyze multi-dimensional data streaming in
from CEP Minimal load on CEP feeds Fast growing data set
Solution Platform combining Panopticon with StreamBase
CEP engine, Oracle databases, SQL Server databases, and Thomson Reuters Velocity Analytics databases
Panopticon-led implementation team
Results Completed deployment in under 30 days Platform capable of supporting data
requirements for at least 5 years into the future Interactive dashboards on the desktops of
all analysts and traders
“We selected Panopticon EX as the front end for our risk management system due to its real-time capabilities, the wide range of visualizations and the company’s experience in financial services applications.”
Chief Information Officer
© 2013 Panopticon Software AB – Confidential
Major CPG Firm
Requirements Global deployment to leverage large investment
in existing BI systems Managers make business-critical decisions
but have limited time Must track billions of items sold annually Reduce or eliminate costly mistakes
Solution Panopticon integrated into BI infrastructure Treemaps were critical Client-led deployment supported by Panopticon
consultants
Results Project completion in 60 days Fewer inventory analysis errors leading to more
profitable operations Less time spent analyzing data
“What used to take three hours now takes five minutes!”
Senior ManagerBusiness Intelligence
© 2013 Panopticon Software AB – Confidential
Global Logistics Firm
Requirements Federate and visualize data from SQL databases Expose failure trends in shipping transactions Identify problem customers Spot deviations in shipping capacity Find opportunities to optimize space utilization on
container ships and tri-mode transport systems
Solution Enterprise-wide deployment of Panopticon Dashboards connected to multiple Oracle,
Microsoft and IBM databases Client-led deployment with minimal help from
Panopticon
Results Deployment completed in under 90 days All bookers use visualization-enabled screens to
manage capacity End-of-month capacity analysis process replaced
with on-demand capacity analysis system
“We manage ocean, rail and truck transport for billions of dollars worth of goods every month. Our data-driven approach was the right one to managing our business but visualization was a missing key element. Panopticon’s interactive tools gave us the edge we needed to improve our utilization and profitability even as fuel prices put the squeeze on our margins.”
EVP Global Technology
© 2013 Panopticon Software AB – Confidential
Polystar: Visualization for Telecoms Data
Challenges Monitor traffic and performance of national
telecommunications networks Visualize massive amounts of data streaming in
from network systems Reduce the time required to identify outliers and
emerging patterns in billions of connection records
Solution In-house team created new Crystallizer module
using Panopticon with minimal support from Panopticon
“White label” web-deployed solution Seamless integration with no programming
Results New module differentiates the Polystar system Customers make more efficient use of
network capacity Intuitive ROI story helps close new sales
© 2013 Panopticon Software AB – Confidential
Revenue Assurance for National Telco Network
Requirements Isolate recurrent – but non-identical – network
traffic issues quickly Attribute cause of call failures accurately Deployment to over 100 field offices throughout
country Visualize real-time data from network systems
Solution Panopticon used to embed visualization tools into
existing Network Operations Center platform Client’s implementation team supported by
Panopticon consultants
Results Developed and deployed in 16 weeks Network technicians use dashboards combined
with traditional data displays Downtime attributable to network failures
reduced Issues with competitor networks identified within
minutes
“Our customers expect reliable call quality and this requires that we understand what’s happening in our networks in real time. We recognized the value of a visualization-based approach to improving our systems and selected Panopticon based on its real-time capabilities.”
SVP for Network Analytics
© 2013 Panopticon Software AB – Confidential
Visualizing Sales Performance Data
Requirements Track sales performance & trends for 5000 reps
for a well known multi-national drug manufacturer
Large investment in existing BI system Difficult to identify trends or KPIs in existing BI
suite
Solution Panopticon integrated into BI infrastructure by
Callidus, a Panopticon partner Interactive Treemaps & Geographical Scatter
Plots (Choropleths) provided the “killer views”
Results Implementation completed within 60 days Faster resolution of commission disputes Improved tracking of regulatory compliance for
multiple authorities (Federal, state and local) Analytical flexibility and efficiency
“We needed more accurate tracking and analysis of sales commissions in an exceedingly complex environment involving thousands of reps covering overlapping territories. Panopticon was a perfect fit with our requirements and we’re operating much more efficiently now.”
SVP Sales
© 2013 Panopticon Software AB – Confidential
Deltek: Visualize Project Data
Requirements Quickly identify problems that need attention
from among hundreds or thousands of projects Improve sales appeal of existing product and
differentiate Deltek from its competitors Visualize data for thousands of variables in
multiple projects – reduce dependence on traditional reports
Solution Used Panopticon to created new Visualization
module sold as extra cost option to main product Short, low-risk development effort completed by
Deltek
Results Dramatic increase in sales of main product Incremental new revenue from Visualization
module sales – 80+% of customers opt to include the Deltek Visualization module in their purchase
Improved competitive position – unique in their industry!
“When faced with complex data, having a visual representation of that data can speed and ease decision-making processes. Basically, it takes the guesswork out of the picture.”
Scott DeFuscoVP Innovation Deltek
© 2013 Panopticon Software AB – Confidential
Asian Oil & Gas Producer
Requirements Fast deployment – within 30 days Web-delivered visual analytics for field personnel Connect to and federate data from a wide variety
of data sources, including Oracle databases, Excel spreadsheets, and SVG files
Short training cycle for engineering personnel
Solution Panopticon deployed to 11 dashboard designers
at HQ facility with 186 users in the field Time series visualizations for trend analysis
combined with Treemaps for “state of play” analysis
Partner-led deployment
Results Project completed on time Reduced downtime for critical production
components Reduced costs for maintenance procedures
“Our engineers were used to spending hours reading reports to understand which functional area to prioritize for maintenance. Now they do it in 10 minutes and they always see the most up to date information available.”
Senior Vice President for IT
© 2013 Panopticon Software AB – Confidential
Inventory Control for Retail Chain
Requirements Embed interactive dashboards into existing
purchasing system Java development environment Visual analysis of real-time data streaming in
from Point-Of-Sale terminals Ability to compare current data with historicals
Solution Panopticon embedded into existing system Combination of Heatmaps, Treemaps, Scatter
Plots and Line Graphs in a series of simple dashboards
Client-led development effort with support from Panopticon consultants
Results Improved profitability due more accurate sales
forecasting and in-time delivery of out of stock items
“We wanted a seamless integration with our purchasing system and we got it! Our users only need a few minutes of training to understand how to use the new dashboards – and they can place new orders or alter existing ones directly from within a dashboard. It’s produced major efficiency improvements for us.”
Chief Information Officer
© 2013 Panopticon Software AB – Confidential
Data Quality Analysis
Requirements Identify consistent and anomalous data entry
problems in customer database Find trends in data quality issues over time Ability to make data corrections directly from
dashboard
Solution Panopticon deployed for two dashboard
designers and a group of outsourced analysts Direct link from dashboard to database for write-
back of corrected data Client-led development effort with support from
Panopticon consultants
Results Data quality issues reduced by over 90% Headcount reduction of 6 data quality analysts New issues identified within one business day
enabling fast corrective action
“We needed a system that would allow our analysts to see the data quality problems and correct them quickly. Using Panopticon’s visual approach, we have been able to reduce the number of analysts we need and vastly improve the quality of our database, which saves us over $150,000 per quarter in mailing costs alone!”
VP E-Marketing
© 2013 Panopticon Software AB – Confidential
Call Center Management Dashboard
Requirements Reduce number of supervisors required to
manage large call center Web-deployed dashboards for visual analysis Visualize streaming data from real-time message
queue transmitting call data Compare real-time feeds with historical call
records stored in SQL Server to identify spikes that require additional personnel
Solution Panopticon deployed to one dashboard designer
and five managers Client-led deployment with support from
Panopticon consultants
Results Customer satisfaction improved over 42% within
three months based on survey results Headcount reduction of three telemarketers
“Our managers were struggling with some simplistic dashboards we had built using a different vendor’s tool. The old system had two major problems: It couldn’t handle real-time data feeds and the visualizations were not designed for really efficient analysis. We purchased Panopticon and got it up and running in a matter of days. Our managers love it!”
Director of Call Center Operations
© 2013 Panopticon Software AB – Confidential
Infrastructure Energy Management
Requirements Analyze gas and electricity usage for a large
multi-building campus incorporating manufacturing, R&D and office facilities
Federate and visualize data from real-time message queues and several externally-hosted SQL databases
Deploy in less than 45 days
Solution Panopticon deployed to three dashboard
designers and 25 managers and analysts Large screen interactive displays made available
to all employees to raise awareness of energy use
Partner-led deployment with support from Panopticon consultants
Results Based on visual analysis of utilization data, firm
negotiated new supplier contracts resulting in 8% cost annual reduction
Employee awareness of energy use resulting in better planning of production schedules
“Energy represents our largest non-employee operational costs. We had been trying to analyze our usage and costs using Excel spreadsheets, which made it impossible to spot trends and outliers. Panopticon made it easy!”
EVP Physical Plant Operations
© 2013 Panopticon Software AB – Confidential
Quotes from Clients
© 2013 Panopticon Software AB – Confidential
What Our Customers Say
“We looked at ease of use, scalability, integration, platform flexibility and the ability to process data in real time. Panopticon was superior to all others.”
Paul DoodyGlobal Head of SalesThomson Reuters
"Panopticon's innovative visualization software gives our clients an unprecedented, executive-level view of their entire project portfolio, enabling them to quickly identify risks and opportunities, and easily drill down to the projects at risk in order to take corrective action."
Eric BrehmExecutive Vice President Deltek
“Our firm has experienced notable time savings and productivity improvements, and we anticipate further gains in business efficiency and profitability.”
Bill DeitnerCEO TKDA Architecture
“We selected Panopticon after a careful evaluation of the market for visualization technology. The final decision was based on Panopticon's record of success with SDK-based implementations.”
Todd GottulaVice President, Product DevelopmentAdvent Software
“Panopticon software provide line managers, brand managers and senior people in Consumer Packaged Goods companies with timely insights so they can take action in time to avoid unnecessary revenue and profit leakages.”
Hans StriedingerChief Innovation OfficerInfoLux
“After a thorough evaluation of the marketplace, we opted for Panopticon’s visualization solutions based upon their performance numbers and their universal accessibility from different technology platforms.”
Jerome DowneySenior Managing DirectorJP Morgan Chase
© 2013 Panopticon Software AB – Confidential
What Our Customers Say
“Panopticon is the only data visualization vendor in the market capable of supporting our requirements, which include the ability to visualize data from CEP engines, real-time message queues and tick databases as well as traditional relational data repositories.”
Jeffrey DeanDirector of High Frequency Data & Analytics BlackRock
“By integrating the heatmapping tools from Panopticon, we believe our ability to analyze data and risks in real time will be enhanced to new levels and our culture will continue to reward our worldwide clients and amaze our stakeholders in today's highly unpredictable markets".
Jason CoyleVice President of Information Omaha Foreign Exchange
"Panopticon consultants spent time with Fidelity's team to understand our needs and worked alongside us to provide pragmatic solutions.“
Jonathan SchapiroVP Equity Trading TechnologyFidelity Investments
“Panopticon makes the perfect set of visualization tools for CEP. And you can quote me on that!“
Marc AdlerBlogger and Financial Services Systems Expert
“Panopticon’s data visualization efficiently represent liquidity risk, greeks, and P&L, making it faster to identify risk exposures. Flexible visualizations let me view data by multiple breakdowns, specify a range and drill down into the detail.“
Steve LuoAssociate Director of Risk Management China Merchants Securities
“After a thorough evaluation of the marketplace, we opted for Panopticon’s visualization solutions based upon their performance numbers and their universal accessibility from different technology platforms.”
Jerome DowneySenior Managing DirectorJP Morgan Chase
© 2013 Panopticon Software AB – Confidential
What Our Customers Say
“The software’s interactive capabilities help them make better decisions. We were able to use the Panopticon product out-of-the-box to rapidly implement our solution.”
Kuldeep ChaudharyVP, Global Equities TechnologyCiti Markets and Banking
“We looked at ease of use, scalability, integration, platform flexibility and the ability to process data in real time. Panopticon was superior to all others.”
Paul DoodyGlobal Head of SalesThomson Reuters
“We made a thorough survey of our alternatives and selected Panopticon due to its very intuitive display of data and the ease of integration.”
Jerome TordoFounding Partner & Managing DirectorSycomore Asset Management
“We selected Panopticon after a careful evaluation of the market for visualization technology. The final decision was based on Panopticon's record of success with SDK-based implementations at leading financial institutions.”
Todd GottulaVice President, Product DevelopmentAdvent Software
“Panopticon is exactly the solution we have been looking for. We now have a powerful yet easy-to-use visualization solution, giving us a quick overview of the whole portfolio. This is the only visualization solution we’ve seen with that sort of capability.”
Keith HoHead of Portfolio ManagementBarclays Capital
“"The Panopticon SDK is very straightforward and we were able to use their application out-of-the-box. The range of applications for the Panopticon software is amazing and it allows us to integrate it with almost any technology stack on our side easily and quickly".
Kuldeep ChaudharyVP, Global Equities TechnologyCiti Markets and Banking
© 2013 Panopticon Software AB – Confidential
For More Information
Panopticon Software AB
Eriksbergsgatan 10
Stockholm, SE-114 30
Sweden
Offices in New York, Boston, Chicago, San Francisco, London, Düsseldorf
Sweden: +46 (0)8 53 480 480
UK: +44 (0)20 7562 8933
USA: +1 212 653 0328
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