Download - Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Customer Support

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OmniSocial EngagedPowered by Mzinga


Who is Mzinga?

Technology & Services

• OmniSocial Engaged – Social Engagement Platform• OmniSocial Insure – Social Moderation Services• OmniSocial Learning – Social Business, Collaboration, Learning and

Development for the Extended Enterprise• OmniSocial Content – eLearning course content development platform• Alumni.IO – Corporate Alumni Networks

Company • Headquartered in Burlington, MA w/offices in Mechanicsburg, PA and

remote employees• 100 employees & network of 50+ multilingual social media professionals

Experience• Formed in 2008 through acquisition • Expertise in Social Engagement, Online Moderation, Social Learning, Social

Business, and Alumni Networks

About Mzinga


OMNISOCIAL ENGAGEDThe premier enterprise social engagement platform to power

fully-integrated, branded discussions.

Empower your fans, consumers, and customers to have real, value-added conversations on your domain.


Customers


BRAND AFFINITY & ADVOCACYEngage your base of passionate fans, like-minded individuals,

and consumers..


BRAND ADVOCACY SEO

TRAFFIC & CONVERSION

CONTROL

SOCIAL HUB

.

ADVERTISING

BRAND AFFINITY & ADVOCACY


BRAND AFFINITY & ADVOCACYCase Studies:

American Broadcasting CompanyMajor League Baseball

http://www.abc.com/

http://www.mlb.com/


SOCIAL CUSTOMER SUPPORTSupport your customers more efficiently with a collaborative, social customer support community.


REDUCE SUPPORT COSTS CUSTOMER SATISFACTION

INCREASED REVENUE

PRIVATE OR PUBLIC INSIGHTS

INNOVATION

SOCIAL CUSTOMER SUPPORT


SOCIAL CUSTOMER SUPPORTCase Studies:

Ford Major League Baseball

http://support.ford.com/

http://mlb.mlb.com/help/supportforum/index.jsp


OmniSocial Engaged – Features

BRANDABLE

MOBILE

CONFIGURABLE SCALABLE

SEAMLESS AUTHENTICATION

ANALYTICS GAMIFICATION QUICK AND EASY

UGC MODERATION MEMBER

MANAGEMENT

INTEGRATIONS “BYO”

PROFESSIONAL SERVICES