Intranet UX – Keep it Simple. Keep
it Interesting
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Agenda
Facts and figures on intranet usage pattern
Common mistakes people do while designing intranet
How to make intranet design, interesting
Sample Design Patterns
Intranet UX – Introduction
Conceptualizing Intranet
are always very tricky when
it comes for our own
company, because
generally we ignore
intranets and think it’s a
subset of our parent
website.
Intranet team…. Are you kidding ?
You need a dedicated
team, why…. Just pull
one of developer from
project and ask him to
code part time
But then what about Employees ?
“They will get used to the new UI”
“All we need is to compare with industry and if its service
based IT firm, we need to showcase to others and get
business”
Where is UX guy?
You mean UI Designer
We can pitch him after coding is done, or
ask him suggestions on colors and fonts
to be used
and Process, Strategy, Goal ?Phase 2, let’s roll this up ASAP
Employee Voice
“When somebody tells me that
answer is on the intranet my heart
sinks. I know I’ll never find it”
Fact is that in some companies,
intranet is seen as the last resort
Common mistakes people do while
designing intranet
Adding Company news and announcement
Forget Navigation, Information Architecture, only thing that matters is corporate branding
Including internal Apps and important links without proper grouping
Departments not categorized properly
Content is not updated regularly
Users not able to go back to parent page after he/she is inside 3rd or 4th level
Employees unable to search whatever he/she is looking for.
Intranet looking more of a company brand image than being of any usefulness to employees
Too much of interference from Senior Management during the design phase.
More emphasis goes in making the site jazzy, elegant, beautiful and rich
How can it be improved?
40%
35%
10% 10%
5%
Better content organization and classification
Easier to find information
Clear intranet strategy
Get rid of out-of-date content
Knowledge Sharing needs to improve
How intranet is used?
50%
25%
12%
10%3%
Find Staff Policy and Procedures
Find Forms Employee Benefits
Organization News
How to make intranet interesting?
• Define user groups and start to talk to
employees personally, asking them about the
intranet and what they generally access &
how
• This will help you get a checklist of what can
go in intranet to make it interesting
• Record the session
1. Involve Employees and let UX team lead the show
• Get employees to participate in card
sorting and task testing activities for your new
intranet
• In Card sorting session, participants organize
topics into categories that make sense to them
and they may also help you label these groups.
How to make intranet interesting?
• Offering a sneak peek into the new intranet can
relieve wariness and spark excitement. Creativity
and fun will go a long way here.
• Run a intranet naming competition
• Run logo making competition
2. Build hype with pre-launch teasers
How to make intranet interesting?
3. Test your design/wireframe with employees
• This is important to have your design
verified with employees at early stage
• The feedback gathered from this mid-
project testing can validate new design
ideas and help designers learn whether
they are going to solve users’ problems,
whether they are targeting these
problems without fully resolving them
How to make intranet interesting?
4. Employee centered news
• What’s the most popular type of
news on intranets? News about
employees.
• Allow them to publish blogs, stories,
jokes
How to make intranet interesting?
• Reduce the effort required for users to
fill in their profiles
• Ensure the people directory shows rich
data and connections
• Enable personalized news delivery
based on group membership
5. Pre-Populate Employee’s profile photo
How to make intranet interesting?
• This will create enthusiasm among
employee
• Also allow them to upload pictures
to make it even more interesting
6. Publish celebrations and internal events regularly
How to make intranet interesting?
7. Have photo of the day or idea contest
• Again this will make the intranet even
more interactive and more user
focused
• Also track the IDEA if its good and
make it work
How to make intranet interesting?
8. Have your own Classifieds
• This will be good for a big
companies wherein employees can
post items they want to sell or buy
and things can be easy for them
How to make intranet interesting?
9. Keep Suggestion box and track it
• Keep a suggestion/feedback box and
most important take action to it.
• For example employee suggests “Why
can’t we have car pooling initiative in our
company”
• Take action and keep the employee
posted with a timeline
How to make intranet interesting?
• Keep the Apps which are important
ones and those which employees
use it regularly or want to use it
regularly
10. Keep apps like timesheet, claims, travel, leave application,
project tool ONLINE
How to make intranet interesting?
11. Mobilize your intranet and allow intranets to work outside office
• Mobilizing will save lots of
time especially for managers
who want to approve
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