PM FORUM 11/09/2014
KPI REPORTING
AGENDA
SETUP A MEASUREMENT PLAN
1. Setup Business Objectives
2. Identify Goals
3. Setup KPI’s
4. Targets to track progress
5. Segments that we will study
WEEKLY KPI REPORTING @ Team Victoria
1. Context
2. The IT Dashboard
3. Routines
THE MEASUREMENT PLAN
THE MEASUREMENT PLAN
THE MEASUREMENT PLAN1. Setting Business Objectives
Objectives should be DUMB:
Doable
Understandable
Manageable
Beneficial
THE MEASUREMENT PLAN2. Identify Goals for the Objectives
“Goals are specific strategies
you'll leverage to accomplish
the business objectives.”
THE MEASUREMENT PLAN3. Setup KPIs
“A key performance indicator (KPI)
is a metric that helps you
understand how you are doing
against your objectives.”
Do you want to rock Google Analytics?
THE MEASUREMENT PLAN3. Setup KPIs - REMEMBER!
“An actionable metric is one
that ties specific and repeatable
actions to observed results.”
THE MEASUREMENT PLAN4. Define your targets
“Targets are numerical values
you’ve pre-determined as indicators
of success or failure.”
THE MEASUREMENT PLAN5. Identify your segments
“Segments are any group of people,
their sources, onsite behavior,
and outcomes”
THE MEASUREMENT PLAN
WEEKLY KPI REPORTING @ TEAM VICTORIA
BY: Enric Durany, Project Manager September 2014
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