InGenius Connector Enterprise
Product OverviewAugust 29, 2012
Agend• InGenius Software
– Corporate Overview• InGenius Connector Enterprise
– Product Overview– Key Features– Technology Overview– Packaging & Licensing– Demo
InGenius Software• Started in 1986 by Rich Loen our Founder & CTO• 12 years focused in computer-telephony
applications• Current staff of 20 located in Ottawa, Canada• InGenius CTI applications are deployed
worldwide, from SMB to cruise ships to fortune 500 companies
• InGenius Connector launched in 2006 with thousands shipped each month
InGenius Connector EnterpriseA multi-platform Click-to-Dial solution that streamlinescall handling and reduces workload for Salesforce users.
Key BenefitsUtilized SFDC Open CTI 4.0Reduces call handling by
70%Supports multiple switch
vendorsSupports Mac & PCHighly scalable/high
availability architecture
Key User FeaturesInGenius Connector
EnterpriseSFDC Click-to-Dial solutionHandles both inbound &
outbound callingSupports call logging, routing and caller ID
preservationIncludes user
customizable features
Technology Overview
Key Technical Features
No desktop installUtilizes the latest SFDC platform - Open CTI 4.0
Supports all major browsers
Highly scalable/high availability architecture
High Availability DeploymentCustomer Site
Packaging & Licensing• Customer Package
– Downloadable server installation package– Documentation
• Licensing– Electronic key for subscribed number of users– User model matches SFDC - # of users on an annual
basis– $30 per user per month
• Technical Support– 9am to 5pm Monday to Friday
Usage Demo• User interface overview• Outbound call handling• Inbound call handling• Call logging• User customizable items
Key AdvantagesWhy use InGenius Connector Enterprise?
• Fully featured “click to dial” solution– In/out-bound calls, logging, Caller ID preservation
• No desk top install, supports PCs and Macs– Easy server deployment and maintenance
• Supports integration with multiple switches– CISCO, Avaya
• Easy integration with custom solutions– Modular approach defends scalability/availability
Key AdvantagesWhy work with InGenius?
• Over 25 years of Computer Telephony Integration (CTI) experience.
• Developed, deployed and support multiple high reliability CTI based products.
• Support major enterprise customers, channels and partners around the world today.
• Extensive experience with major switch vendors and the needs of enterprise customers.
Thank-You
For more information contact:
Jeff KnightSenior Channel [email protected] x3480
Brian JensenVP Business [email protected] x2220
Back-up Material
Key FeaturesFor End Users For Implementers Benefits
SFDC Click-to-Dial solution
Uses SFDC OpenCTI Reduce call handling by 70%
Features include logging, routing &
callerID preservation
No desktop installthat supports Mac &
PC plus multiple switches
Low cost to deploy & maintain on your
current infrastructure
Handles inbound & outbound calling
Support high availabilitydeployment
No additional hardware or software
required
User customizablefeatures
Modular design supports
customization
Can support unique workflows & business
processes
Product SummaryInGenius Connector Enterprise streamlines call handling and logging tasks to reduce the workloadfor Salesforce users.Key User Features
SFDC Click-to-Dial solutionHandles both inbound &
outbound callingSupports call logging, routing and caller ID
preservationIncludes user
customizable features
Key Technical Features
No Desktop InstallUtilizes the latest SFDC platform - Open CTI 4.0
Highly scalable/high availability architectureSupports operation on
both Mac and PC
Customer BenefitsReduce call handling by
70%Low cost deployment &
maintenanceNo additional hardware or
software requiredSupports major switch
vendors
Solution Overview
• Server based install
• Softphone runs in browser
• Uses Apex to link to SFDC
Plug-in based server architectureenables easy customization forunique business processes andworkflows.
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