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Conestoga College Institute of Technology and Advanced Learning
College Administration- 299 Doon Valley Drive, Kitchener, ON N2G 4M4 Canada, 519.748.5220, www.conestogac
School of Engineering & Information Technology
Program Handbook
CPA/CP/ITSS/ITID/CAD
2013/2014
(Please refer to the current Student Guidefor Conestoga Policies and Procedures)
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Table of Contents
School of Engineering & Information Technology
SCHOOL OF ENGINEERING & INFORMATION TECHNOLOGY INFORMATION.................... 3
PROGRAM INFORMATION....................................................................................................... 3Faculty Contact Information ......................................................................................... 3Program Overview ....................................................................................................... 4Computer Programmer/Analyst (Optional Co-op) ............................................................ 4
Computer Programmer/Analyst ..................................................................................... 4Computer Programmer................................................................................................. 4Information Technology Support Services (Co-op) .......................................................... 5Computer Applications Development ............................................................................. 5Information Technology Innovation & Design (Co-Op) .................................................... 5
Academic Assistance: ................................................................................................... 9Academic Dates: ......................................................................................................... 9
Academic Decision Program Standards .......................................................................... 9Academic Dispute Resolution and Appeal Policy & Procedure: .........................................10
Academic Integrity Policy & Violation of Academic Integrity Procedure: ...........................10Attendance Program Standard .....................................................................................10Class and Lab Conduct: ...............................................................................................13Clearance of Academic Deficiency Policy & Procedure ....................................................14
Co-op Program Standard .............................................................................................14
Copyright What Students Need to Know ....................................................................14Course Add/Drop: .......................................................................................................15Degree Completion Opportunities: ...............................................................................15Discontinuance Policy & Discontinuance Procedure: .......................................................15Emailing Program Standard .........................................................................................15
Re-admission Requirements: .......................................................................................16Recognition of Prior Learning Policy: ............................................................................16Required Equipment, Supplies and Texts ......................................................................16Retention of Student Coursework .................................................................................16
Student Appraisal of Teaching: ....................................................................................16Student Code of Conduct Policy & Violation of Student Code of Conduct and AppealProcedure: .................................................................................................................17Transfer into Another Program: ...................................................................................17
FACILITY INFORMATION........................................................................................................ 17
After Hours Access Policy & Parking .............................................................................17
Computer Labs: ..........................................................................................................18
SAFETY INFORMATION.......................................................................................................... 18
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SCHOOL OF ENGINEERING & INFORMATION TECHNOLOGY INFORMATION
Executive Dean
Julia Biedermann, Ph.D., P.Eng.
Cambridge, A2205-4519-748-5220 x3212
Administrative AssistantRebecca DoughertyCambridge, A2205-5519-748-5220 x4573
Chair, IT Programs
Ignac Kolenko, P.Eng.Doon, 2A139519-748-5220 x2280
Program Manager
Robin Carmichael, M.F.A.Cambridge, A2205-7519-748-5220 [email protected]
Administrative AssistantFatima ArmasCambridge, A2205519-748-5220 x3342
PROGRAM INFORMATION
Program Co-ordinator Contact Information (CPA/CP/ITSS)
Liz StaceyDoon 2A603519 748 5220 ext [email protected]
Program Co-ordinator Contact Information (ITID/CAD)Randall KozakDoon 2A605519 748 [email protected]
Faculty Contact Information
Sabbir Ahmed [email protected]
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John Mckay [email protected] Tanuan [email protected] Turton [email protected] Paulley [email protected]
Program Overview
Computer Programmer/Analyst (Optional Co-op)
Computer Programmer/Analyst is a 3 year diploma program in which students learn the latestskills needed by business application developers in industry. The program emphasizes problemsolving skills using the latest versions of Microsoft, Oracle, Java and open source software todevelop enterprise, Internet and mobile applications. Object-oriented analysis, design andprogramming techniques are mastered and applied throughout the program
Students learn through a combination of theory and practice, applying their knowledge to hands-on assignments and challenging projects. Complementary courses in areas such asmathematics, accounting and communications support the core IT courses. All of these skills
are then applied to a capstone group project in the last year, in which students build a majorbusiness application for a local business, providing students with a realistic, practicalexperience. In addition, Co-op students complete 8 months of work experience in theInformation Technology industry.
Computer Programmer/Analyst
Computer Programmer/Analyst is a 3 year diploma program in which students learn the latestskills needed by business application developers in industry. The program emphasizes problemsolving skills using the latest versions of Microsoft, Oracle, Java and open source software todevelop enterprise, Internet and mobile applications. Object-oriented analysis, design andprogramming techniques are mastered and applied throughout the program
Students learn through a combination of theory and practice, applying their knowledge to hands-on assignments and challenging projects. Complementary courses in areas such asmathematics, accounting and communications support the core IT courses. All of these skillsare then applied to a capstone group project in the last year, in which students build a majorbusiness application for a local business, providing students with a realistic, practicalexperience. In addition, Co-op students complete 8 months of work experience in theInformation Technology industry.
Computer Programmer
Computer Programmer is a 2 year diploma program designed for students who wish to learn thelatest skills needed by business application developers in industry, but graduate sooner thanallowed by the 3 year Computer Programmer/Analyst program. The program emphasizesproblem solving skills using the latest versions of Microsoft, Java and open source software todevelop business and web applications. Object-oriented analysis, design and programmingtechniques are mastered and applied throughout the program
Students learn through a combination of theory and practice, applying their knowledge to hands-
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on assignments and challenging projects. Complementary courses in areas such asmathematics, accounting and communications support the core IT courses. All of these skillsare then applied to a capstone group project in the last year, in which students build a majorbusiness application, providing students with experience of the complete applicationdevelopment cycle.
Information Technology Support Services (Co-op)
This program prepares graduates for an exciting career in the field of Information Technologysupport. Graduate employability is significantly enhanced by in-depth training in a broad rangeof business, computer and people skills. To enhance business skills there are courses in officeproductivity software, business mathematics and technical writing. To enhance computer skillsthere are courses in computer hardware, networking, programming, databases and webdevelopment. To enhance people skills there are courses in customer support, customer serviceand customer training. Graduates of this program find employment as Information Technologysupport professionals in a wide variety of settings.
Computer Applications DevelopmentThis three-semester intensive, full time, Co-op graduate certificate program provides studentswith a broad business and technical background in computer applications, databaseapplications, data communications, programming, data design and systems analysis anddesign. This program provides the student with programming experience and the skillsnecessary to analyze and design Information Technology (IT) based solutions
Information Technology Innovation & Design (Co-Op)
This program will prepare graduates to be designers of commercial and business applicationsoftware. Students will gain knowledge and skills in graphic techniques for the design of
software, in problem solving techniques, and also in marketing within this exciting industry. Theprogram emphasizes design issues such as navigability and aesthetics with special attention tothe design and development of software for mobile devices and emerging digital technologies.The entrepreneurial aspects of IT innovation and design such as product viability, capitalfunding, and client specifications and expectations will also be covered.
Students may be able to transfer between Computer Programmer/Analyst, ComputerProgrammer, Information Technology Support Services and IT Innovation and Design within theearly semesters.
Current Program Design
Note:for previous years design see the Program Co-ordinator
For all Programs check your graduating year at:
IT Program Designs
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Program Learning Outcomes
Computer Applications Development (Co-op)
1. Apply information technology to a variety of systems including financial, production and
manufacturing systems.
2. Describe and analyze current and relevant advances in computer hardware andsoftware.
3. Analyze system requirements for a variety of computer applications.
4. Design, input, extract, format, and report information from a database to end-user
specifications.
5. Troubleshoot, configure and operate data communications systems.
6. Use several different operating systems for the development and implementation of
programs in business and technical environments.
7. Create and modify programs to employ databases in a variety of systems including
financial, production and manufacturing systems.
8. Employ networking and data communications systems including the internet.
9. Administer and maintain network systems.
10.Develop and implement data warehouse solutions.
11.Employ multi-user databases in a variety of systems including financial, production and
manufacturing systems.
12.Analyze and design an information system in an object-oriented environment.
Computer Programmer
1. Apply object oriented programming (OOPS) techniques to business systems
development.
2. Design, develop and test programs to automate business processes using the most
common computer languages and development tools
3. Design, develop and test database systems for business applications using the most
common relational database management systems.
4. Analyze users needs and design computer systems using object oriented
methodologies.
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5. Work effectively in a project group environment.
6. Execute common commands within commonly used operating systems.
7. Apply information technology fundamentals to solve problems in a business
environment.
8. Understand data communications techniques.
9. Apply business mathematics to decision making.
10.Interpret and apply basic accounting concepts.
11.Communicate effectively in speech and writing.
12.Acquire an increased appreciation and understanding of the concepts and values
required to enhance the quality of life for self and others in the home, workplace andthe local and global community through an exploration of selected broad goals of
education in the areas of aesthetics, civic life, culture, personal development, society,
work and the economy, science and technology.
Computer Programmer/Analyst (Co-op)
1. Apply object oriented programming (OOPS) techniques to business systems
development.
2. Design, develop and test programs to automate business processes using the most
common computer languages and development tools.
3. Design, develop and test database systems for business applications using the most
common relational database management systems.
4. Use Fourth Generation language tools to design, develop and test relational database
management systems.
5. Analyze users needs and design computer systems using object oriented
methodologies.
6. Work effectively in a project group environment.
7. Execute common commands within commonly used operating systems.
8. Apply information technology fundamentals to solve problems in a business
environment.
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9. Understand data communications techniques.
10.Examine the operations, security requirements and control procedures of a systems
organization.
11.Apply business mathematics and statistics to decision making.
12.Interpret and apply basic accounting concepts.
13.Interpret basic concepts in organizational behaviour and management of human
resources.
14.Communicate effectively in speech and writing.
15.Analyze user needs and develop/modify programs to meet the coop employers
business requirements.
16.Acquire an increased appreciation and understanding of the concepts and values
required to enhance the quality of life for self and others in the home, workplace and
the local and global community through an exploration of selected broad goals of
education in the areas of aesthetics, civic life, culture, personal development, society,
work and the economy, science and technology.
Information Technology Support Services (Co-op)
1. Demonstrate scheduling, task and organizational skills meeting deadlines to enhance
the effective operation of the workplace.
2. Troubleshoot and diagnose computer hardware and software problems.
3. Co-ordinate the use of computer applications to store and manage data, communicate
electronically and to produce a variety of business documents.
4. Provide technical support and demonstrate effective training techniques related to
computer software.
5. Identify common support tools to provide technical support using the best-suited
communications medium.
6. Research, develop and create reports to substantiate the selection of computer related
resources or services in the workplace.
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7. Demonstrate effective oral and written communication in business correspondence,
technical documents, report writing, resumes, interviewing techniques, presentations,
and public speaking.
8. Communicate clearly, concisely and correctly by selecting written, spoken or visual
material that best suits the situation and the intended audience.
9. Demonstrate effective time management skills to attain project related goals.
10.Apply mathematical techniques to solve problems and make decisions.
11.Acquire an increased appreciation and understanding of the concepts and values
required to enhance the quality of life for self and others in the home, workplace and
the local and global community. This appreciation will be acquired through an
exploration of selected broad goals of education in the areas of aesthetics, civic life,
culture, personal development, society, work and the economy, science and technology.
Academic Assistance:
Disability Services; Learning Commons; Learning Resource Centre
Academic Dates:
Academic Dates
Academic Decision Program Standards
Decision Failed + Missed(exclusive of Liberal Studies)
Promoted to Year 2 0
Promoted to Year 2Special Timetable 14Discontinued Failures + Withdrawals = 5
2ndYear
Decision Failed + Missed(exclusive of Liberal Studies)
Promoted to Year 3 0
Promoted to Year 3Special Timetable 12Remain in Year 2Special Timetable 3
Discontinued Failures + Withdrawals = 4
3rdYear
Decision Failed + Missed(exclusive of Liberal Studies)
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Program CompleteGraduate 0
Remain in Year 3Special Timetable 13Decision Pending (due to special circumstances)
Discontinued Failures + Withdrawals = 4
Note #1 The Special Timetable Rules for these programs are as follows:
a) With respect to scheduling courses, priori ty m ust be given to courses fai led ormis sed in the previous semesters.
b) New courses may be taken i f there areno timetable confl ic tsand the necessaryprerequ isites have been attained.
c) A student on academic probation will be limited to taking one course less than the fullterm load, including failures and missed courses.
d) The maximum number of times that a course may be attempted is 3. The thirdfai lure wil l result in being disc ontinu ed. Re-entry into an IT program will be at thediscretion of the Chair.
Note #2 A discontinued student may apply to return as a part time student in the programfor a one year period. If accepted, a maximum of 3 failed and/or missed courses can betaken per term, including any general education courses, over a one year period that thestudent is part time in the program. If the part time student obtains a passing grade in alltheir courses over the one year period, they can apply for readmission as a full timestudent.
Note #3 Discontinued students cannot graduate from this program without first applyingand being granted re-admission to the program. Readmission requires successfulcompletion of all failed courses as a part time student.
Note #4 The faculty reserve the right to modify the implementation of the above, inindividual cases, due to extenuating circumstances.
Academic Dispute Resolution and Appeal Policy & Procedure:
College Policy
Academic Integrity Policy & Violation of Academic Integrity Procedure:
College Policy
Attendance Program Standard
Reporting of AbsencesThe student portal contains a mechanism for recording your absence from class. You must usethis method of recording your absence. If you will not be present for scheduled assignments,tests, exams, labs, quizzes, practical skill evaluations, or any other work that contributes towardyour final mark in the course, as indicated by your professor. You will be asked to indicate ifyour absence is due to illness or due to other reasons.
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For your own reference, you may also record your absence when there is no evaluation. Yourstudent portal would then provide a list of all absences from scheduled classes. However,please note that only an absence from a scheduled evaluation contributing to a final coursegrade is required.For instructions on how to use the portal see Notification Procedure for Absence fromEvaluationsProcess. If you are unable to record your absence on the portal, you must phone
the professor or your School, PRIOR to the start of the assessed activity.
We as faculty recognize that from time to time students may be absent from the program. If youare required to be absent from an evaluation (ex., quiz/test/exam, lab), or group presentation, orare not able to meet a submission deadline (ex., assignment, project, report), then you are tofollow the procedure described below:
1) The student must notify the professor PRIORto the start of an evaluation (as definedabove) or PRIORto the submission date for an assignment, project, or report.Notification can be made by the professors voice mail or email.
2) The student must obtain medical documentation (i.e., doctors note) and have it signed
by the students physician.
3) The student must submit the medical documentation to the professor PRIORtoreturning to class and discuss the opportunity to make up any missed evaluations andsubmission deadlines.
In the event a student is absent for an extended period of time (more than fiveconsecutive days), the student will be required to submit medical documentation (i.e.,doctors note) signed by the students physician and meet with the program Coordinatorand/or program Chair to discuss the opportunity to make up any missed evaluations and
submission deadlines.
Failure to provide PRIORnotification regarding an absence will result in a mark of ZEROfor that particular evaluation or submission.
It is the students responsibility to contact the professor immediately upon their returnand provide the proper documentation as stated.
The faculty reserves the right to modify the implementation of the above program standards &
procedures, in individual cases, due to extenuating circumstances.
Frequently Asked QuestionsWhen do I need to let my professor know if I am going to be absent form an evaluation(theory test, quiz, examination, major lab or practical skills evaluation, grouppresentation) or I am not going to be able to meet a submission deadline for anassignment?You must notify your professor/instructor PRIOR to the start of the scheduled time, in which theassessed activity is due or taking place. Failure to provide prior notice regarding your absencewill results in a mark of 0 for that assessed activity.
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What documentation do I need to provide when I am absent for an evaluationPROGRAM SPECIFIC PROCEDURES: The document required varies among the differentprograms at Conestoga. This may be due to industry and/or professional requirements if youare absent for an evaluation. In addition, you should also speak with your Program Coordinatorabout what is expected if you will be absent for more than five days even if no evaluations are
involved.
One out of three must be selected:
1. Doctors note
2. Court note
3. Document note
It is the responsibility of the student to ensure understands what is required when absent fromclass.
Notification Procedure absences from evaluations ProcessTo record your absence, Loginto the student portal and click on the Absences tab. Review the instructions and answer thequestion that indicates you will be absent from class on a day that has an evaluation. Continueto follow the on-line process.
Once you have agreed to the conditions, you will receive a confirmation email that your absencehas been recorded.
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Your professor will be aware of your absence from an evaluation by your lack of attendance inclass, and because you have entered your absence using the online Absence RecordingSystem on the student portal.You must record your absence PRIOR to the start of class in which the evaluation occurs.Failure to do so may result in you being denied the opportunity to complete the task beingevaluated.
You must notify your professor/instructor by email or phone PRIOR to the start of the scheduled
time, in which the assessed activity is due or taking place. Failure to provide prior noticeregarding your absence will result in a mark of 0 for that assessed activity. The Absence Reporting System shows you as being absent for that day, starting from the timethat you record your absence. (For example if you record your absence for that day at 11:00a.m. the system will show you as being absent for all classes starting after 11: a.m. that day. Ifyou are then going to be present again for some later class, you will need to bring yourpresence to the attention of your Professor in that later class.)The earliest that you may record your absence for a particular day is after 8:00 p.m. on thepreceding day.
Failure to report your absence from an Evaluation on the portal will result in a mark of zerobeing assigned for that Evaluation.
Class and Lab Conduct:
College Policy
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Clearance of Academic Deficiency Policy & Procedure
College Policy
IncompletesWhere a student is assigned an Incomplete in a course, the requirements for clearing
the incomplete will be communicated to the student by the faculty responsible for thecourse.
Pre-requisitesCourses may only be taken where the student has the necessary pre-requisites, asdefined in the Program Design.
Supplemental
Students may be allowed to take a supplemental if allof the fol low ing cri teria are met:
With respect to the failed course(s), the student:
- Must have a minimum 50%average, including assignments.- Must have maintained regular attendance in the course(s) failed with a minimum of
75%attendance in all scheduled classes and labs.- Must have submitted allof the assignments.- Must have passed at least onescheduled test.
1. If successful, the failing grade can be upgraded only to the minimal passing grade of
55%.
If you qualify, you must follow the Procedure on Clearance of Academic Deficiency in theStudent Guide.
This standard is in addition to the published standard in the Student Guide.
Co-op Program Standard
Please check the co-op guide. For deferring a co-op, it must be approved by the co-op office.Reasons must be: emergency situations, or medical.
Copyright What Students Need to Know
Photocopying and scanning at Conestoga are governed by the Copyright Act, an agreement
with Access Copyright, and the Association of Canadian Community Colleges Fair DealingPolicy.
Under the terms of our Access Copyright license which gives the broadest permission:
You canphotocopy or scan the following:
Up to 10% of most published works
One chapter that is greater than 10%, but no more than 20% of the book
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One article, short story, play, poem or essay from a book, magazine or journal issuecontaining other works
One newspaper article or page
One entry from an encyclopedia, dictionary, annotated bibliography or similar referencework
One drawing, sculpture, painting, print, architectural work of art or work of artisticcraftsmanship from a larger volume containing other works.
Cumulative CopyingIf you copy 10% of a book today, 10% next week, 10% the week after that, and so on, this iscalled cumulative copyingand it is not allowed. The copy limits apply to an entire academicyear, so once you reach the limit for an item, you cant copy more until the next academic year.
You cannotcopy or scan the following:
Workbooks or study guides that are intended for one-time use
Instruction manuals
Sheet music and original artistic works including photographs or prints
Advertisements
Business cases
Any of the items on the Access Copyright Exclusions list
You can find all of this information and more on the Copyright for Students web page atLAW &POLICY - Copyright for Students - Guides Home at Conestoga College
If you have any questions about copyright or the limits of copying on campus, contact TessaDueck, Copyright Technician, at [email protected] or 519-748-5220 x3604.
Course Add/Drop:
Course Add/Drop or Audit Form; Student Portal Link for Add/Drop
Degree Completion Opportunities:
Articulation Agreements
Discontinuance Policy & Discontinuance Procedure:
College Policy
Discontinuance Program StandardSee: Academic Decision Program Standards
Emailing Program Standard
Faculty will be responsible to emailing and answering email thru the college email only.
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Evaluation
In order to successfully complete this course the student is required to meet the followingevaluation criteria.
Exams and Projects 60%Assignments & Quizzes 40%
100%(% is subject to change)
A passing grade in both the Exams and Projects portion and the Assignments & Quizzesportion independently is required in order to attain standing in this course. If the student failsone or both portions, then the mark of the lowest failing portion is submitted.
To encourage attendance, there may be in-class (or demo) assignments some weeks.In-class assignments will only be accepted from students who are present, arrive ontime, and do not leave early.
Assignment Program StandardAssignment requirements, weighting, deadlines, etc., will be specified by the faculty ineach course. See also theAttendance Program Standard.
Missed Work or ClassesRefer toAttendance Program Standardand any requirements specified by the faculty ineach course.
Test and Examination Program StandardTest requirements, weighting, dates, etc., will be specified by the faculty in each course.See also theAttendance Program Standard
Re-admission Requirements:
College Policy
Recognition of Prior Learning Policy:
College Policy
Required Equipment, Supplies and Texts
See course outline
Retention of Student Coursework
1 year
Student Appraisal of Teaching:
The Student Appraisal of Teaching (SAT) allows direct feedback from students onteaching for a particular course. Completions of the SAT form gives teachers andacademic managers valuable information, to use for improving teaching at Conestoga.
http://www.conestogac.on.ca/about/policies/academics.jsphttp://www.conestogac.on.ca/about/policies/academics.jsphttp://www.conestogac.on.ca/about/policies/app/priorlearnrecognitionpolicy.pdfhttp://www.conestogac.on.ca/about/policies/app/priorlearnrecognitionpolicy.pdfhttp://www.conestogac.on.ca/about/policies/app/priorlearnrecognitionpolicy.pdfhttp://www.conestogac.on.ca/about/policies/academics.jsp8/13/2019 Information Technology Support Services (Co-Op) Handbook
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Conestoga College Institute of Technology and Advanced LearningCollege Administration- 299 Doon Valley Drive, Kitchener, ON N2G 4M4 Canada, 519.748.5220, www.conestogac
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Student Code of Conduct Policy & Violation of Student Code of Conductand Appeal Procedure:
College Policies
Transfer into Another Program:
Program Application FormUse this form to apply for:
Program Transfer with Advanced Standing- Currently enrolled in a ConestogaCollege Program and wish to transfer to a semester beyond semester one of anotherprogram (includes co-op).
Readmission with Advanced Standing- Formerly enrolled in a Conestoga CollegeProgram and wish to be admitted to a program beyond semester one.
FACILITY INFORMATION
After Hours Access Policy & Parking
Room AccessAfter the add/drop date each semester, each faculty member whose class may need toaccess the college after hours will submit an electronic class list (available in PDFformat) to Security to indicate which students are eligible for access to the college afterhours. The course number, course name, section number and faculty name must beincluded.
Along with the class list, the faculty member should include an indication of whichclassroom and/or lab may be needed along with an alternate room in the case of
overcrowding and the dates during which the access is required (e.g. - date range or fullsemester)
Students will be required to sign in, showing their student cards at Security before 2300heach day they wish to stay late, indicating which course and section they represent. Afterchecking the class lists to ensure the students' eligibility to be in the college at that time,Security will tell them which room they should use.
Students wishing to leave and return after 11:00 pm will need to inform Security who willreadmit them upon their return.
For safety reasons, students staying late at the college should be in groups of no less
than two people.
ParkingIf you are staying overnight you must park in Lot 6. Must follow security procedures forsigning in. Ticketing begins at 2:00 am in all other lots.
http://www.conestogac.on.ca/about/policies/students/students/stuconductpolicy.pdfhttp://www.conestogac.on.ca/about/policies/students/students/stuconductpolicy.pdfhttp://www.conestogac.on.ca/registrar/forms/index.jsphttp://www.conestogac.on.ca/registrar/forms/index.jsphttp://www.conestogac.on.ca/registrar/forms/index.jsphttp://www.conestogac.on.ca/about/policies/students/students/stuconductpolicy.pdf8/13/2019 Information Technology Support Services (Co-Op) Handbook
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Conestoga College Institute of Technology and Advanced LearningCollege Administration 299 Doon Valley Drive Kitchener ON N2G 4M4 Canada 519 748 5220 www conestogac
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Computer Labs:
Computer Lab PoliciesNote:There is no food permitted in any computer lab. Beverages are permitted inunbreakable, re-sealable containers. Please note that in computer labs, containersshould be placed away from the keyboard to prevent unnecessary damage.
SAFETY INFORMATION
Basic Safety
Note: Students are required to sign a CCITAL Acknowledgment of Safety Training andResponsibilities Form (if applicable to program)
http://www.conestogac.on.ca/about/policies/it.jsphttp://www.conestogac.on.ca/about/policies/it.jsphttp://www.conestogac.on.ca/about/policies/it.jspTop Related