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ACKNOWLEDGEMENT
Assalamualaikum WBT,
Alhamdulillah, I am very grateful to the Almighty God, who has bestowed me the
will to complete my assignment about In Room Technology Improvement which is
connected to our scheme Front Office Management, HTH225. Here, I would like to take
this opportunity to express my highest gratitude and compliment to the people who are
involved directly or indirectly in this assignment especially my beloved Miss Jazira bt
Anuar which is my HTH225 lecturer.
Besides that, I also want to say thank to my parents. They have given me somuch support to settle the assignment. Only God can pay their sacrifice.
In this assignment, I examine that there are a lot of type of in room technology
that hotel apply in their room. The technology that I have chosen is very sophisticated
that can make the entire guest satisfied with the hotel. Furthermore, this technology can
make more profit to the hotel because it can give convenience to the guests. I believe,
all the hotel in Malaysia must use this kind of technology in order to compete with other
hotel in all over the world.
In a nutshell I would like to thank you to all people who are involved in making myassignment a successful one and may all your help and effort are blessed.
Thank you
(Nur Adilah Md Zain)
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ABOUT INNCOM
INNCOM develops advanced, software-based, Energy Management and Integrated
Room Automation Systems (IRAS) to the global lodging industry.
Their systems are installed in more than 650,000 rooms worldwide and their clients
range from the most prestigious 5-star hotels to specialty limited-service properties.
INNCOM technology can be directly applied in several related markets, as well, including
universities and health care facilities.
INNCOM's world-class R&D and Engineering teams work hard to bring you a broadrange of innovative, intelligent devices and dependable, integrated systems. These are
combined in various ways to provide fully integrated solutions for energy management,
on-line electronic lock control, guest (end-user) interfaces and operating enhancements
for housekeeping, security, and other hotel staff groups.
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Wireless Digital Assistant (WDA)
Wireless Digital Assistant is a powerful, multi-purpose device providing the ultimate in
convenience for touch screen guest control of room temperature, lighting, drapes and
the alarm clock.
Wireless Digital Assistant is also connected by wireless Internet same like a laptop but
with a lot of functions which is designed to received and send input or any output to
displays guest services information and communications, and it also automated with
CRM updating and facilitates staff reporting functions.
The Wireless Digital Assistant can be configured to display room temperature, Do Not
Disturb/Make-Up-Room and the patent-pending ecoMODE. With a just a touch away,
guest can have the all the conveniences without moving from their bed or from the work
desk which is totally different with the conventional practices in hotel nowadays.
When not being used for those functions it displays a rotating series of images chosen
by the property and display any promotion that going on in the hotel. Besides its guest
convenience functions, it also one of the hotel advertising channel to contact guest even
they are in the room.
The Wireless Digital Assistant is small in size and tablet shaped, which is placed on the
work desk. Since it is portable and integrated with the IRAS using wireless Internet,
Wireless Digital Assistant can be carried to the bed for the guest convenience.
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ecoMODE - OVERVIEW
ecoMODE makes Going Green easy for both hoteliers
and guests. With the simple touch of the Green Button,
guests activate the thermostat's enhanced energy-saving
mode and effortlessly opt-in to a host of environmentally
friendly programs predetermined by the hotel.
ecoMODE is a special setting available as an option
on all styles of e4 Smart Digital Thermostats, as well as INNCOM switches and touch-
screen devices.
ecoMODE is designed for any hospitality establishment that seeks to demonstrate afirm commitment to environmental sustainability practices.
In the simplest ecoMODE system, pressing the Green Button will trigger an enhanced
energy savings setback, as well as illuminate a green LED to indicate the guest's
sustainability program participation to staff. In a centrally controlled system, notification
is also sent to the central server, alerting the appropriate staff to the guest's participation,
and collecting useful data regarding program involvement.
ecoMODE - OPERATION
In addition to saving energy through temperature setbacks, ecoMODEoffers guests an
effortless way to opt into the hotel's sustainability programs. With the simple touch of a
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Green Button, guests can participate in a host of environmentally-friendly programs
predetermined by the hotel, such as reduced linen changes and bath amenity
replacements.
ecoMODE is available as an option on all INNCOM Smart Digital Thermostats as well
as other guest interface devices.
ecoMODE - FEATURES
Alerts staff the guest wants to participate in environmental sustainability practices
Signals thermostats to initiate and maintain temperature setbacks when the room is un-
rented.
Wireless Digital Assistant (WDA) CLOSE UP
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Specifications
Dimensions: 9" W x 5.4" H x 1" D (254 mm x 105 mm x 159 mm)
Weight: 1.7 lbs. / .77 kg.
Input Device: 3 button pad, 8-way stick, touch screen
Processor Power Efficiency: Ultra Low Voltage (ULV)
Battery Run Time: (Up to) 3 hours
Power In: 110 VAC
Other: Internet enabled
Wireless Digital Assistant (WDA) - OPERATION
LIGHTING
CLIMATE
DRAPE
CLOCK
DIRECTORY
PHONE
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The WDA is designed to be easy to use by the guest while giving them a sense of being
provided advanced guestroom technology. The touch screen buttons provide the guest
with an unparalleled level of control over a variety of guestroom devices.
It eliminates all the buttons and switch, which are the conventional way that is still
practiced by hotels nowadays. By using WDA, guest can just carry the unit in the room
even they are on the bed since the unit is tablet shaped which are ergonomically
patented based on years of research.
The unit normally place on the working table or on the bed side table and it come with a
cradle that helps it to stand. The cradle that not only serves to keep it displayed at an
angle on the table but also recharges the tablet.
Wireless Digital Assistant (WDA) - APPLICATIONS
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The WDA is used as a state-of-art room control replacing typically multiple guest control
interfaces. As an HVAC controller or thermostat interface it will display all the control
functions available on the thermostat.
As a key node in an Integrated Room Automation System (IRAS), the WDA receives
information from various devices and sends outputs to control those same devices as
well as others where no inputs are generated. It replaces the alarm clock, adds an array
of control functionality normally not available at the bedside or on the desk an can
display a rotation of visual imagery chosen by the property.
When it is connected to INNCOM's centrally controlled system additional functionality
can be delivered to the guest including room service ordering, butler calls, up-to-date
news and other web sourced information.
The WDA controls lights and lamps equipped with the INNCOM L206 or L208 Lamp
Control Module or other devices connected to the S5 bus or equipped to receive
wireless signals.
Wireless Digital Assistant (WDA) - FEATURES
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Accurate temperature control
With digital temperature control, guest can really have their preferred room
temperature which is totally different than the conventional temperature control panel
which the guest needed to set the thermostat manually.
Energy management
WDA helps the company or the property to monitor and manage wisely the energy
usage since WDA have the function to automatically turn off or can set the
temperature accordingly based on the room temperature. It can reduce the wasted
energy that used when the degree of temperature is set not at the appropriate
temperature.
ecoMODE
ecoMODE makes Going Green effort easy for both hoteliers and guests. With the
simple touch of the Green Button, guests activate the thermostat's enhanced energy-
saving mode and effortlessly opt-in to a host of environmentally friendly programspredetermined by the hotel.
Lighting Control
WDA lighting control enable guest to set the lighting mode to which they preferred
and eliminated the old fashioned way of few set of lamp switches in the room.
Drape Control
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In room drapery such as towel or face towel, can be recorded and controlled using
this interface device. This will help the property to control energy used, so that they
can save and reduce pollution in term of chemical usage.
Clock/Alarm Clock
One of WDA function that helps guest and replaced the conventional clock which
normally beside the bed. It also can be set for alarm or for a wake up call which the
input that will be send straight to the Front Desk by using IRAS.
World Time
Guest can be from any side of the world, which means they are from various of
countries and of course; their time is different. By having world clock, it can help
them to get to know what the current time for their country is.
Do-not-disturb and make-up-room button
WDA is connected directly to IRAS which enable guest to show their status just by a
touch. Guest does not have to call the Front Desk to inform to be in the status Do-
not-disturb (DND) and hang the sign on the door knob. It will automatically turned
the light at the room door to show the DND status and Housekeeping can easily be
informed which room need to be make-up by the make-up-room button on the
device.
Butler/Bellman/Shoeshine
At a less effort, guest can just click or select the services on the device to call up thebutler, bellman or even shoeshine service and it eliminate the conventional way
which the guest need to call various department to get the services.
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Room Service Functions
The WDA device is like a directory book which contained menu of Room Services
and guest can straight away order whatever they needed and it can be delivered
straight away and the order will be more accurate than old fashioned way which is by
pen and paper.
In-room Doorbell Annunciation
Say goodbye to irritating sound of conventional doorbell, since WDA have the
function of announcing the doorbell in a better sound. It is also as a tourism industry
trends nowadays where most of the hotels does not apply doorbell anymore.
Information & Contacts
Guest can easily upload their information or any of their colleagues contact number
in the devices and it will more easier for them to call them which just a click away.
Local Services Information (Restaurants, Taxi/Limos, Theaters, Airlines, Maps,
etc.)
Since the device is connected to the Internet as well as the IRAS, guest can search
for any local services information they needed and guest does not have to contact or
go down to concierge just to get some information since everything can be done in
the room.
Multiple Language Display
Same function as the world clock, multiple language display an array of choices to
the guest for their convenience since not all guest are English literate. They may
choose the language they prefer and it will make a lot easier for them to use any of
the hotel services.
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Preferred Guest Info/Request for Info
Hotel normally will keep the guest information for their references in the future in
order to enhance the guest satisfaction. It is not easy to get the guest information,
unless we need to contact them personally. Thanks to WDA, the processes to get
the information are easier which guest can just fill up the digital form inside the
device.
Guest Comment Card
Every hotel mostly will place a guest comment card for the guest to evaluate how the
experience and degree of the guest satisfaction was. By having digital guest
comment card, there will be no more card on the work desk and indirectly, reduce
the cost for the company in term of printing the card.
Visual Aids for Hearing Impaired (ADA)
ADA stands for American Disable Act which has the guidelines for the convenience
of the disable people. WDA have visual aids for the hearing impaired people whichwill help the disable people to use the device correctly.
Audio Aids for Sight Impaired (ADA)
ADA stands for American Disable Act which has the guidelines for the convenience
of the disable people. WDA have audio aids for the sight impaired people which will
help the disable people to use the device correctly.
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Housekeeping Reporting
Since the WDA is connected directly with IRAS (or can be considered as PMS),
housekeeping can easily produce a report of any event that occurred from the guest
such as drapery request or make up room request. Guest also can notify
housekeeping straight away by using this device which is more efficient.
Maintenance Reporting
Same function with the housekeeping report above, guest can also easily contact theengineering department is they find any problem with the parts of the room.
Mini-Bar Usage Reporting
During guest check out or turn down service, the housekeeping department can just
inform the Front Desk about the mini-bar consumption and they can directly produce
a report regarding it.
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CONCLUSION
First of all, I would like express our endless gratitude to my beloved Miss Jazira bt Anuar
for her guidance which really helps me in order to finish the assignment given.
As a conclusion, I believed that Wireless Digital Assistant (WDA) was a genius invention
in order to achieve guest satisfaction as well as profit for the property. WDA is created
and invented full with latest technologies which symbolize the property concern about
the changing wind of trends nowadays.
WDA is not just a tablet, but it is a unit that keeps everything just a touch away from the
guest. WDA contain almost everything, from clock until searching information needed;
even the property can generate various type of report for their usage in order to increase
their level of services.
Hospitality industry never quiet from new invention and trends, and WDA is one
of it. It is a sign of how dedicated people who are involved in the industry to gain the
satisfaction of the guest, and a sign of good competition in the world today. INNCOM
push their R&D team in order to make sure the product is up to date and attractive to
stand out from competitor. INNCOM also never run out of idea and they always
introduce new product for the customer convenience.
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APPENDICES
Other type of WDA tablet.
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REFERENCES
http://www.inncom.com
http://www.inncom.com.my
http://www.wikipedia.com
http://www.inncom.com/http://www.inncom.com.my/http://www.wikipedia.com/http://www.inncom.com/http://www.inncom.com.my/http://www.wikipedia.com/Top Related