DUI - Vancouver 07/05/2011
HUMANE MACHINE INTERACTION DESIGN
DUIs Design Thinking for Social Innovation
Niki Lambropoulos & Sophi DanisIntelligenesis.EU
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AGENDA
• Sterile User Centred Design• Being Human – Stay Human
– Humane Characteristics• Humane Machine Interaction Design
– Positive User eXperience (UX+)• Design Thinking• Social Innovation• DUIs for Social Innovation• Conclusions - Propositions
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Technology has evolved
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But only in regard to the Human Intellect
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Sterile UCD
• Computing targeted – Augmenting human intellect– Enabling reception of information in
artificial ways with consequences:• Artificial perception of the world• Limited children’s perception is
anchored only in the development of visual-spatial-intellectual skills
• Sterile UCD expanded in the industries based on social imitation
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Relation with the Crisis
• Artificial perception of real needs• Limited timeline view (fast food
society)• Lack of consideration about future
impact, benefits and sustainability
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Being Human
• Microsoft 2010: Being Human Report
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Stay Human
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Humane Characteristics
• Higher-order cognitive processes• Emotional processes• Mindfulness, reflection, inductive
problem solving, abstract vocabulary, critical thinking
• Social sensitivity, empathy, emotion, engagement, tenderness
• Creativity & imagination
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Humane Machine Interaction Design (HMID)
• Understanding human values• In-situ design (socio-technical)• Real problems
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UX+: Positive Use Experience• Design
– Socio-technical: Users’ real stories, problems, inspiration, improvisation and experience within their individual contexts
– Enhance human intellect and characteristics
• After Design: Experience of enthusiasm, augmented imagination and ethical creativity
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HMID Milestone 1
Individual Capability may measure the quality of human self-management, in terms of advancing him/her self alone or within a group or the society in general
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HMID Milestone 2
Sociability may measure the quality of human skill and experience when interacting with other humans in terms of effectiveness, efficiency, and satisfaction within a group or the society in general
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HMID Milestone 3
Usability may measure the quality of human experience when interacting with a machine, in terms of utility, effectiveness, efficiency, acceptability and satisfaction
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HMID Milestone 4
Direction may measure the quality of the previous three principles towards a specific target defined by a human, a group, the society or a director (e.g. a project manager or a teacher)
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HMID Milestone 5
Sustainability may measure the quality of effectiveness and impact of the previous principles on a time continuum and beyond
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What About Design?
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Design Thinking (DT)
• DT: Design model derived from IDEO (creative design company)– Inspiration– Ideation– Implementation– Impact
• DT suggests– Constituent or consumer insights – Rapid prototyping – Avoidance of assumptions & conventional
problem-solving practices
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Real Problems = Real Solutions
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Social Innovation
Hochgerner (2010)• A social idea becomes a social
innovation in the process of implementation and dissemination
• Socio-cultural foundations for innovations are society’s value systems, and in particular aspects as problems or needs
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Social Innovation
Hochgerner (2010)• Local objectives are observed
patterns that can become both social and economic objectives
• Social innovations (like any innovation) meet resistance and must compete with other traditional or newly proposed solutions to social issues
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DUIs for Social Innovation
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Design Thinking DUI Guidelines1. Presence & Co-presence2. Time continuum3. Context continuum4. Situation experience5. Intention for UX+ continuum for group
convergence6. Dynamic plasticity7. Soft modeling8. Real-time evaluation for the 5 principles9. Motivation and enjoyment
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Conclusions - Propositions
• Human need for imagination, co-creativity, learning, work and fun, and the need for a viable solution to the current economic crisis
• Social Innovation can address these individual and social needs
• Design Thinking can accommodate Social Innovation based on the 4Is, Inspiration, Ideation, Implementation and Impact
• DUIs nature: adaptation – plasticity – universal access
• DUIs can provide a successful technical implementation
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