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SkimaTalk OfficialCourse
StrategicHumanResourceManagement
Lesson5:BecomingaChangeAgent
KeyVocabulary/Concepts
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Becomefamiliarwiththefollowingwordsbeforethislesson’scasestudy
SixSigma
Originallydevelopedin1986byMotorola,thisbusinessmanagementstrategyisnowusedinmanydifferentindustries.Thisstrategyworkstowardimprovingthequalityofproductsandservicesproducedbyabusinessthroughtheremovalofdefectsanderrors.
GreenBelt/Black BeltsGreenBeltsaretheemployeeswhotakeupSixSigmaimplementationalongwiththeirotherjobresponsibilities.Green BeltsoperateundertheguidanceofBlackBelts.
Teacher instructions: Quickly review the key vocabulary with your student and answer any questions.
CaseStudy:GE’sSixSigmaInitiative
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Doyouseechangeasanopportunity orarisk?Why?Q
“Itisnotthestrongestorthemostintelligentwhowillsurvivebutthosewhocanbestmanagechange.” - CharlesDarwin
Changeisinevitableastheworld ischangingrapidly– duetoglobalizationandtechnologicalinnovation.Manypeople,however,don’t likechange,especiallywhenthingsseemtobegoingwell.
In1996,GEstartedacompany-wideinitiativetoimplementSixSigma.Theobjectivewasqualitycontrolandassuranceofproducts,but later,includedleadershipdevelopmentaswell.
Thiswasnotaneasyprojectto implementbecauseGE’srevenueandprofitwasgrowingrapidly.Drasticchangedidnotseemnecessaryformanyemployees.
Teacher instructions:- Ask your student to
summarize the case.- Ask the discussion
question. - Help your student
think through his / her idea and the reasoning behind it.
CaseStudy(continued)
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JackWelch,thenCEOofGE,calledSixSigmathemostambitioustaskthatthecompanyhadevertakenon,andtoldseniormanagerstoassignthebestpeoplefortheinitiative.
GEsupportedthisnewinitiativewitharewardssystem.“WhenwedidSixSigma,wewentoutwithamessagethatsaidifyouarenotatleastgreen-belt-certified,thenyouarenotgoingtogetaraise.That’sprettydramatic,andthatofcoursegetspeoplegreen-belt-certified.”*saidBillConaty,GE’sseniorvicepresidentofHRatthetime.
Inthefirstyear,GEtrained30,000employeesandspent$200milliononthetraining.By1999,SixSigmahadgeneratedmorethan$1billionineconomicvalue.“SixSigmaischangingthefundamentalcultureofthecompanyandthewaywedeveloppeople.”**saidJackWelch.
GE’sseniormanagerswerefirstreluctanttofollowtheSixSigmainitiative.Howwouldyouhavechanged theirattitude?Pleasepresentsomeideas.Q
*Source:workforce.com “GE'sPeoplePowerConatyMadeJackWelchaBeliever”** Source:JackWelch“Jack:StraightfromtheGut"
Teacher instructions:- Ask your student to
summarize the case.- Ask the discussion
question. - Help your student
think through his / her idea and the reasoning behind it.
- Answers may be related to the 4 roles mentioned on page 5.
Discussion:BecomingaChangeAgent
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According toHRguruDavidUlrich,tobeachangeagentwhodesignsandmanageschangeinanorganization,anHRprofessionalneedstobeactiveinthefollowing four roles:
• Catalyst/Champion/Sponsor
• Facilitator
• Designer
• Demonstrator
*Source:DavidUlrich“HumanResourceChampions”
DiscusshowJackWelchandBillConaty wereactiveinsomeoftheaboverolesduring theSixSigmainitiative.Q
Teacher instructions:- Ask your student to read the
information on this slide.- Ask the discussion question.
TakeawaysFromThisLesson
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ü Changehappens.Howonerespondstochangeisimportant.
ü Todesignandleadorganizationalchange,HRprofessionalsshouldactascatalysts/champions/sponsors,facilitators,designers,anddemonstrators.
Teacher instructions:- Review the takeaways with your student.
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EndofLessonWeHopeYouEnjoyedIt!
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