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Qualification & experience
Work organisation
Job
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HR De
List of A
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TQM
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OD
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QWL
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Measuring
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Skill-based pay plans
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Forecasts
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Generate
TQM
QC
OJT
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Critical Incident Method
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Top management
HRD departmentPromotions from within
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Appraisal Plan
Performance StandardsFeedback Interviews
Appraiser Training
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Which feature of the plan will depend on how soundly the organisation has
considered & planned its corporate strategy?
Effectiveness
In terms of linking pay to performance, at group and organisation levels,
external market conditions hardly affect an individual's pay.
False
HRD at organisational level talks of :-
Organisation's manpower planning , Training , Performance appraisal
Some of the criteria for result based training evaluation are:-
Reduced employee complaints , Increased profits , Increase in return on
investments
The following personality holds the view that HRD is a developmental
oriented planned effort in the personnel area :-
C S Sanker
There has been a general feeling that quality control concepts are applicable to
________ only.Manufacturing processes
Correct Answer
Personal requirements, experience, aptitudes
Main occupation & location
Title, main duties & location
Lecture courses is often an "In-house" activity in any organisation.
True
Succession planning has gained lot of importance due to these reasons in
today's world :-
Increase in number of vacancies in managerial positions , Increase in
consciousness among executives about the competitions & their own growth
prospects , Increase in turnover of managerial personnel
elopment and Training
ttempted Questions and Answers
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Assessment of an employee's potential is done, in most of the organisations, to
facilitate ________.
Developmental decisions
Incentive systems link performance with compensation by paying employees
for the no of hours worked.False
The structures identified to facilitate organisational transition include :-
Activity planning , Commitment planning , Change management structures
The very purpose of worker being at workplace is his :-
Work
HRD audit examines linkages with other systems like :-
TQM , Personnel policies , Work culture
________ occurs when employee behaviour results in unusual failure or
unusual success in some part of the job.
Critical Incident
Performance Appraisal methods can be broadly classified as measuring :-
Traits , Behaviour , Results
The recruitment processes can be protracted if the employer receives the
following types of reports :-
Lengthy , Irrelevant , Boring
The review of HRP plan cab be incorporated into ________.
An annual general review of corporate objectives
One of the advantages of 360 degree appraisals is that :-
It reduces bias / prejudice
Every organisation is an interdependent social and technical system.
True
-Their personal orientation
HRD has become a popular concept now, particularly in the :-
Business world
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Information related to these aspects is given in Induction training :-
Organisations mission / goals , Health and safety rules , Working conditions
Generally people & organisations need to experience the following before
they will seriously undertake making change :-
Deep levels of hurt
Assessment of training needs should be an exercise done entirely by the line
managers.
False
It is important to inculcate the ________ of the company while grooming the
successor.
Culture
LSIO stands for :-Large Scale Interactive Process
One of the reasons for delayed improvement of QWL is lack of consciousness
among employees.
True
The time span to be covered by the H R Plan needs to be defined.
True
Team building is a one time organisation development process.
False
The following should be avoided while writing a job description :-
Statement of opinion
________
Relations to other jobs
Training & skill development
,
-Appraiser's superior
The action plans established during appraisal interviews should include
factors like :-
Availability of resources , List of contacts , Time span required
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,
Open and supportive
Correct Answer
People aware of organisation's plan / policies / future requirementsEmployee's skills/abilities/behaviour meeting current job requirements
Unused / underutilised skills/ abilities of employee
Group of trained appraisers
Commitment is indicated by :-
Work effort , Enjoyment on the job , Involvement in the work
TQM has no effect at all on selection procedures.
False
The challenges include a fast movement to become ________.
Customer driven
________ produces human resource plans.
HR Planning unit
The following are categorised under rewards & opportunities :-
Basic salary & other emoluments , Any other benefits , Opportunities for
personal development
Informal discussions between management representatives and new
employees take place :-
To assess changes needed in existing arrangements , To check progress , To
deal with difficulties
Active participation of employees in Appraisal interviews helps :-
To identify root causes & obstacles to performance , To generate constructive
ideas for improvement
As a Career development tool, Assessment centre helps to :-
Identify individual's ability to do certain job , Build managerial skills , Createnew job assignments
Potential evaluation refers to assessment of employee's :-
Ability to discharge higher responsibilities in future
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A Lethargic person may work hard to complete the job because he does not
wish to listen to a nagging boss. This behaviour modification can be due to:-
Negative reinforcement
Trait methods of appraisal are most complicated to use.
False
No application form however carefully designed can cover every possible
contingency.
True
Simplest and the least expensive technique of performance appraisal often
yields the least accurate information.
True
Correct AnswerProvides information which enables to change jobs
Clearly divides duties & responsibilities
Match the job requirements with a worker's aptitude
Helps in establishing clear out standards for comparison
The trainer's role is to :-
Create interest for development within an employee
HR Manager has to consider these dimensions while planning for career
developmental activities:-
Age & Performance
Training needs may be assessed by identifying :-
The gap between skills possessed by employee and those required for the job
A well designed training programme :-
Is planned in logical manner
________ of job requirements & environments limit the appraiser's capacity
for predicting potentials.
Discontinuities
Skill - based reward systems mainly reward :-
Learning
Many past employers are reluctant to give any information to another
company other than the :-
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Factual information
People learn best and more when they :-
Do things themselves
Successful HRD company has an excellent :-Learning environment
,
-Employee developing wrong perceptions / attitudes about his assessors
In learning process, initially, there is :-
Rapid rise
________
Growth & development
In planning one's own career development, an individual should :-
Assess his interests / skills & values , Establish career goals , Utilise
development opportunities
During mid-career stage, when the upward mobility of an employee stops, it
is called ________.
Plateauing
A key issue in planning for action is how to motivate ________ toorganisational change.
Commitment
Correct Answer
Acting out managerial problems
Guidance through advice / suggestions
Study of specific organisational problem
Unstructured group interaction
Employers today are engaged in marketing themselves to :-
Future recruits , Future customers
Career progression is directly related to job performance.
True
A job description becomes a vehicle for ________.
Organisation change & improvement
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If the appraisal interview is conducted well, it :-
Increases employee's acceptance of feedback , Increases satisfaction with the
interview , Motivates employee to improve in future
The three major strategies for using power to influence others in O D include :-Playing it straight , Using social networks , Going around the formal system
In the stage of decline, the focus of employee is on factors like achievement,
esteem and autonomy.
False
Verifying the educational accomplishments shown on the application is
covered under :-
Background investigation
Which is the least predictable & most important asset?
Human resource
HRD systems are :-
People intensive
Now-a-days companies are tailoring benefit plans to suit employee needs and
give employees some choice over how they receive their total fringe benefit
payment.
True
Apart from having formal contract between employing organization and
individual employees, there has to be :-
Psychological contract
Job data on features of the job can be collected from :-
Employees who perform the job , Other employees who watch the workers ,
Trade job analysts
Most candidates are concerned about their ________.
Salaries
The opportunities are for new ________.
Ventures
Positive reactions of participants very well indicate that the training has been
successful.
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True
Some of the competencies like attitudes, skills, perspectives etc may cut across
all levels and departments in the company.
True
________ is more future oriented & concerned with education of employees to
improve his performance.
Management development
Trainees change their values / attitudes if they are encouraged to participate
/ discuss and discover desirable means.
True
Career development, from an individual's point of view, involves identifying :-
Own career goals
Many gain sharing plans include a ________ that helps to gather, assess and
implement employee suggestions & improvements.
Participative system
Induction programme needs to be flexible and should take into account :-
Individual differences and needs of new employees
________ in establishing performance standards refers to the extent to which
standards relate to strategic objectives of the organisation
Strategic relevance
Any system has to be based on :-
Analysis of demand & supply
In employee career development, a manager can play different roles like :-
Coach , Appraiser , Advisor
The broad groupings conventionally used for occupational analysis include :-
Managers , Supervisors , Technical staff
Correct Answer
Essential in view of continuous development of the organisation expansion
Stimulates development in people
Define role more clearly to avoid ambiguity in the expectations
Tool to help employees overcome his weaknesses
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Training becomes necessary at the time of :-
New system introduction
Peer Appraisal system suffers from one disadvantage : Peer ratings can be
based on :-
Popularity of a person
HRD is a total system with various :-
Sub systems
While examining top management's style of managing people, HRD
consultants examine :-
The leadership styles of managers , Human relation skills of managers ,
Attempts to create a learning environment in company
Correct AnswerManagement Information Systems
Large Scale Interactive Process
Strengths Weaknesses opportunities Threats
Total Quality Management
The Personnel needs of an organisation are identified in :-
Human resource planning
Work study is a systematic analysis of work in terms of :-
People , Materials & machines , Work hours needed per output unit
Group cohesiveness does not always operate in productive directions.
True
Opinions differ on how to write job descriptions.
True
In today's competitive business environment, the most important resource is
considered to be :-
Human resources
Core values best represent what the organisation stands for.
True
From an employee's perspective, the least acceptable pay plans are :-
Individual bonus programs
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Quality control is a management process which consists of :-
Evaluate actual quality performance , Compare actual performance to quality
goals , Take action on the difference
Graphology is commonly known as ________.
Handwriting analysis
Correct Answer
To initiate a preliminary review of potentially acceptable candidates
Comprehensive personal history profile
Information that leads to more effective selection
Organisational change through continuous learning is necessary for
organisations to survive in today's world.
True
TQM Culture does not encompass :-
Quick fixes
________ are those people who have great potential and genuine capacities
but not utilising it at all.
Problem children
Potential possibilities of danger exists in industries like :-
Chemical , Engineering , Fertilizer
In succession planning, the first step is development of :-
Management staffing plans
Correct Answer
Job variety
Personal objectives and Job
Career development Interview
On-the-job
The last step prior to the final selection decision may consist of having the
applicant take :-A physical examination
Job description means a written statement of the main features which the job
incumbent must possess.
True
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Activity planning has the following characteristics :-
Should gain top - management approval , Be cost effective , Remain adaptable
The reasons of Plateaus in learning curve can be :-
Distraction during learning , Ineffective / poor training by trainer
The extra resources required by an organisation undergoing change are for
change activities such as :-
Training , Consultations , Data collection & feed back
Good HRD audit begins with :-
Individual Interviews
The manager should skillfully make the employee discover his needs and
problems during appraisal interviews.
True
Generally a vision describes ________ of the organisation.
The core values & purposes
HRD audit normally attempts to assess :-
Existing skills
The concept that concerns comparison of rewards with those of other
organisations in the same market is :-
External equity
If there is no ________ the organisational tasks may not be done at all or are
done at a slow pace.
Commitment
What provides a valued direction for designing, implementing & assessing
organisational changes :-
Vision
Occasionally, learning curves show ________, which are the areas in the
learning curve which indicate no progress in learning.
Plateaus
Generally the changes cannot be implemented unless members gain new
competencies.
True
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________ is the process where by managers have to decide who deserves
increments, bonus and other tangible incentives based on individual
performance.
Reward review
________ involves paying employees a bonus based on improvements in theoperating results of an organisation.
Gain sharing
To collect information about the effectiveness of existing systems, HRD
auditors interview all existing employees in an organisation.
False
Employees who are incompetent / unsatisfactory & have low potential for
growth are termed as ________.
Dead wood
The Essay Method provides opportunity to point out unique characteristics of
employee being appraised.
False
Traits of temperament are also known as :-
Personnel characteristics
Potential Evaluation should be carried out at the same time as the appraisal of
performance to reduce cost of entire exercise.
True
An important point during the initial screening phase is to ________.
Identify a salary range
In democratic organisation, the reward systems are designed with high levels
of :-
Employee participation & openness
In Traits Approach to appraisals, these factors are considered:-
Dependability , Creativity , Initiative
According to Terry the essential information needed for a job evaluation is :-
The make up of a job , The relation of a job to other jobs , Job's requirement for
competent performance
On-the-job training has certain drawbacks:-
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Low productivity , Errors , Damages
Correct Answer
Hub
Organizational Development
RulesSupports
Now-a-days, succession planning can be computerised.
True
The following can influence the employee's QWL immensely :-
Satisfactory work
Line managers have a great role in assessment of training needs of their staff
members. They can do it by way of :-Observation of performance , Regular discussion with staff
HR Manager can make use of ________ for making career development more
effective in case of senior executives.
Sub-baticals
M. M. Khan remarks that HRD is the process of :-
Increasing knowledge , Capabilities , Positive work attitudes
When performance standards focus on single criterion & excludes other
important but less quantifiable performance dimensions, then the appraisal
system is said to suffer from ________.
Criterion deficiency
HRD functions are aligned with business ________ & strategies.
Goals
Employee's performance is influenced by these factors :-
Ability , Motivation , Environment
HRP has to be finally integrated into the other areas of the organisation'sstrategy.
True
________ has to go through a participative cycle involving several levels of
executives.
Strategic business planning
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The following is not an essential objective of HRD :-
To minimize the utilization of human resources for the achievement of
individual
________ is the most significant sub - system contributing to all HRDdevelopment dimensions.
Training
The common qualities of an employee in an organisation include :-
Quality orientation , Cost consciousness , Entrepreneurship
A proper understanding of ________ on the part of trainer helps a lot in
structuring effective training experiences.
Learning principles
Training is linked with :-
Performance appraisal , Career development , Special in house training
programme
________
Draw
One of the barrier to the improvement of QWL is :-
Lack of financial resources
The Forced choice method has a limitation of cost of establishing and
maintaining its validity.
True
In sensitivity training, the interaction of participants is facilitated by a
professional behaviour scientist.
True
A behavioural check list developed for a "Service Engineer" for appraising his
performance can include :-
Reacts quickly to customer needs , Able to find out fault , Has knowledge ofTechnical developments
The 3rd change activity involves :-
Developing political support for change
Correct Answer
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External environment
Work environment
Motivation
Ability
Most HRD audit fails due to failures of :-Implementation
Good HRD Practices are those which :-
Need to be identified , Need to be implemented cost effectively , Contribute to
1 or more of the 3 `Cs'.
Much of the traditional TQM literature concentrates on what might be termed
as :-
The hard side
HRD audit can be a means to :-
Improve communications , Improve trust on management
In ________ manager's ability in the areas of planning / organising/
budgeting/ analytical ability are not evaluated properly.
Subordinate Appraisal
Subordinate Appraisals are good to assess :-
Leadership qualities , Delegation of authorities , Interest in subordinates
In Tell-and-sell Interview, employee gets an opportunity to:-
Release his frustrated feelings
HRM Function consists of 3 main sub functions :-
HRD , Workers affairs , H R Administration
If an average employee is rated 'Unproductive' when compared to a Star
performer, it is :-
Contrast error
The concept of HRD is partially of humanism.
False
A no of things prove useful in career development are :-
Resignations , Better performance , Mentors
HRD Processes are ________.
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Intermediate variables
________ often give employees, responsibility for their outcomes and sense to
accomplish targets.
Results Appraisals
When new employees undertake parts of an Induction programme together,
their Induction is regarded as a Group Activity.
False
Assessment of an employee's potential must be related to his competence in
his present job.
False
Motor co-ordination is classified under which specialisation?
Physical characteristics
A comprehensive job analysis programme is an essential ingredient of sound
personnel management.
True
When all the employees are about average, it is :-
Error of Central Tendency
The following have been classified under competencies though they more
often deal with patterns of working :-
Attitudes, values & habits
Applications - in job description should necessarily include :-
Form of application , Closing date , Address for forwarding
________ is a critical step in planning for improvement in performance in
appraisal interviews.
Problem identification
Who makes a major difference to an organisation?
People
The objectives to publish information must fulfill the following conditions :-
Give a comprehensive and accurate job description , Attract the attention of
maximum number of potentially suitable candidates , Give a favourable
image of the organisation
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To assess adequacy of existing HRD structure, HRD auditors examine :-
Line manager's perception about HRD staff , Attitude, values &
developmental needs of HRD staff , Existing skill base of HRD staff
A letter of application or a CV is sometimes used as a kind of selection device.
True
If proper ________ activities have been conducted, there should be no need to
masquerade the salary.
HRM
Formal assessment of specific training needs for an individual may arise at the
time of :-
Changing job , Staring employment
HRP must be based on the most comprehensive & accurate information that ispossible.
True
Succession planning ensures ________ which is the dream of every HR
Department.
Smooth transition
Training needs arise at these levels:-
Group , Organisational , Individual
Induction serves the purpose of integrating the new person into ________.
Work environment
Employing organizations should have positive attitudes and actions towards
new employees :-
To help them adjust to new surroundings , To gain their confidence and
commitment , To avoid employee turnover
Sensitivity training provides managers with :-
Increased awareness of their own behaviour , Greater sensitivity to
behaviours of others , Increase understanding of group processes
After assessing performance problem, the actions that can be taken to improve
performance would be :-
Training employee , Transferring employee , Motivating employee
MBO system, in many organisations is integrated with :-
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Measures of Customer satisfaction , Mentoring systems
Quality control concept is applicable in situations where end product :-
Is a feasible & tangible output
________ places the employees in an actual work situation.On-the-job training
One of the more fundamental axioms of OD is that people's readiness for
change depends on ________.
Creating a felt need for change
In an Appraisal interview, Appraiser should encourage employee :-
To participate actively
________ increases tolerance for individual differences, openness, listeningskills of a manager.
Sensitivity training
Generally, for immediate future, succession plans are prepared for :-
Individuals
Predicting potential of subordinates is done by :-
Using judgement on the basis of their current performance
The model of planning as a people process has benefits to :-
Groups , Divisions , Constituent companies
Correct Answer
Increased productivity, decreased wastage & cost
Insight into content & techniques of training
Actual improvement in performance after training
Change in behaviour on the job
Major kinds of reward systems interventions are :-
Promotions , Benefits , Bonus pool
Potential evaluation helps in identifying :-
High-flyers & Dead Wood
Practically, no learning can take place when the task is :-
Complex
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Management succession is a direct responsibility of :-
CEO & Top Management
After about 3 months employment, formal ________ are conducted as part of
Induction programme.
Follow-up interviews
Normally jobs tend to :-
Be dynamic
Organizations should take positive measures to facilitate ________ of new
employees through Induction.
Social adaptation
Preparing & publishing information of the recruitment process require very
special attention & skill.True
A first step in overcoming resistance is to learn :-
How people are experiencing change
The questionnaire method of HRD audit helps in Bench-marking.
True
Many organisations use the techniques of confidential reports for performance
appraisals.
True
________ is the powerful motivator that should be used at the beginning of
appraisal interview.
Praise
HRD audit examines linkages with other :-
Systems
Correct Answer
Answers to relevant questions may be recorded
Understanding of what the work involves & direct observations
Usually employed by engineering consultants
A time consuming procedure
The production schedules comprises details like :-
Product qualities , Production methods , Machinery needed & available
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The ________ is an excellent opportunity for management to describe the jobs
in enough details.
Screening interview
The following tamper the constitutionalism of an organisation :-Bias on part of management , Lack of privacy , Improper process of discipline
The success of gain sharing depends on :-
Employee size of organisation , Sharing process , Employee acceptance & co-
operation
The different groups or coalitions compete with one another for ________.
Scare resources & influence
Job analysis is used as a foundation for job evaluation.True
________ plays a greater role in employee's satisfaction.
Compensation
Result Methods of appraisal are good for reward and promotion decisions.
True
People taking up new employment have these difficulties :-
Feeling of Insecurity , Break in continuity , No credit for past achievements
If Appraisals are not conducted properly, it can lead to :-
Wastage of time , Feeling of frustration , Strategic failure
The information asked during the comprehensive interview should
necessarily be :-
Job related
________
No definite plans for effective utilisation of manpower skills
Strategic planning requires the planners to assess :-
PEST Analysis
Performance Ratings must be ________.
Job related
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Some of the sources for collection of background information for job
evaluations are :-
Class specifications , Existing job descriptions , Organisation charts
Learning is closely related to :-
Attention and concentration
Appraisal interviews should be finally directed towards :-
Finding solutions to performance problems
Correct Answer
Return on Investment
Long Term Planning
Short Term Planning
Evaluation
TQM systems require a high degree of ________ of employers.
Involvement
,
' -Personality traits
Job descriptions are written by ________.
Personnel department or its representatives
HRD & HRM are often used interchangeably.
True
Job identification is also known as ________.
Original position
While identifying potential successor , importance should be given to factors
like :-
Experience , Education , Temperament
In performance management, ________ provides employees with knowledge
of results of their evaluation and allows manager and employee to discusscurrent problems and set future goals.
Feedback interview
Individuals often act differently in real life situations than they do in acting
out a simulated exercise.
True
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________ gives the employees a feeling of gaining something extra.
Fringe benefits
Balancing the cost between the utilization of plant & work force is especially
important :-When costing projects
In Results Method to appraisals, Manager can consider results in form of :-
Sales figures , Production output
Training should be evaluated to determine its effectiveness.
True
________ are considered as most comprehensive criteria for measurement of
QWL.Walton's 8 factors
Performance Standards
The new challenges require employees to change at what levels?
All
Basic considerations in establishing performance standards are :-
Strategic relevance , Criterion deficiency , Reliability
For carrying out succession planning activities, it is necessary to assess
leadership qualities & general competencies like :-
Customer focus , Commitment to excellence , Self-confidence
In human resource management, the TQM focus is on changing :-
Role
The ________ of TQM depends on the way it is made to work by employees at
all levels.
Success or failure
The envisioned future is specific to the changed project at hand and must be
created.
True
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Line managers can provide developmental opportunities to the staff by using
informal methods like :-
Delegation , Job rotation
Normally HRD interventions include :-
Training , Education , Developing human resources
When employees feel that people responsible for change are genuinely
interested on their feelings, they are more willing to share :-
Their concerns & fears
It is vital to review & revise good HRD Practices to enhance their effectiveness
& appropriateness.
True
HRD department should take help of top executives in grooming potentialsuccessors.
False
The drawbacks of skill-based pay schemes are ________ and the lack of
performance contingency.
Tendency to "Top out"
Correct Answer
Quality of Work Life
Sufficient
Pleased
Qunatifying
Employees of an organisation cannot participate in HRD audit. It is concerned
only with top management's views and goals.
False
The steps involved in potential evaluation are :-
Exploring one's unused knowledge and skill , Reviewing present performance
and Track record , Analysing one's specific traits, skills, behaviour
Fairness & justice virtually dictate that if people are responsible for enhanced
levels of performance & profitability they will want to share in the benefits.
True
Organisation change can be difficult for change agents also in addition to
participants.
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True
HRD is important in strategic management in how many ways?
Two
Which of the following is not a psychological characteristic?Colour discrimination
Someone who wants to take personal career development seriously, should
engage in ________ .
Self-assessment
In HRD audit, current skill base of employees is assessed through :-
An examination of qualified employees , Job descriptions , Training
programmes attended by employees
Good HRD Practices generate employee satisfaction which in turn can
influence :-
Customer satisfaction
A comprehensive questionnaire is ________ to company excuse.
Administered
In case study method of management development, cases are usually
imaginary situations.
False
While teaching concepts or skills, a trainer should :-
Provide variety of examples
The HRD Manager has a significant role to play in the existing people
management system i.e. he has to :-
Review , Revamp , Rejuvenate
The vision provides a purpose & reason for change & describes :-
The desired future state
Leading questions by manager help employee make diagnosis of the problem.
False
In maintenance phase, many people experience psychological discomfort.
True
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In Career development, it is advantageous to have :-
Proper placement
________ is most useful when it is immediate and specific to a particular
situation.
Performance feedback
Most HRD audit failures are due to failures of ________.
Implementation
It is necessary to communicate about reward systems to employees to ensure :-
Better employee perception of pay equity , Increased motivation
An "Executive" in a Travel Agency can be appraised better by :-
Customers
Employee Career development can hardly take place without support &
commitment of top management.
True
HRD auditors conduct group interviews of union leaders, some strategic
clients and informal leaders.
False
Advantages of Traits Method are:-
It is inexpensive to develop , Easy to use
Essential aspect of Induction process is :-
Relationships and contacts
Language ability is categorised under :-
Other features of a demographic nature
The efficient units in job design include :-
Positions , Departments , Divisions
The following about the changes can allay unfounded fears & speculations :-
Effective communication
To ask job applicants the following questions is a futile exercise :-
Make assessment of themselves , Whether they possess intelligence , If they
have initiative
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The change agent can be :-
Leader of the organisation , Head of the department , O D Consultant
It is not actually necessary to seek external help in succession planning.
True
Learning is more effective when there is ________ in form of rewards or
punishments.
Reinforcement
The first two elements of HRP system are :-
Preparatory
It is very necessary to have the following between the boss & the employee :-
Fit
Personnel Department
Surveys have revealed that only few organisations use the internet.
True
The Performance Standards provide :-
Benchmark against which to evaluate Work Performance
The basic principles of training design consist of :-
Identifying the components of tasks of final desired performance , Arranging
total learning situations in a sequence
Correct Answer
Tendency to "Top-out"
Dissatisfaction with pay
Usually in top-down manner
Less performance contingent
In appraisal interviews, an appraiser should attempt to establish a climate of
acceptance, warmth, support, openness and trust.
True
________ has the primary responsibility for over-seeing and co-coordinating
appraisal program.
HR Department
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Increased use of benefits to the employees result in :-
Higher expectations
The responsibility of implementing, supervising and evaluating Induction lies
only with HR Manager.
False
It is essential to train appraisers in Potential evaluation techniques.
True
HRD audit has led to strengthing recruitment :-
Policies & procedures
Strengths & weaknesses are usually :-
Internal
In potential appraisal, appraiser should consider some of these qualities in an
employee :-
Creative Imagination , Effective leadership , Sense of responsibility
Training can :-
Reduce employees turnover , Reduce absenteeism , Lead to higher
performance ratings
A trainer should concentrate developmental activities on category of "Problem
Children" to get best results.
True
Most successful corporations believe that it is their ________ who provide
them a competitive advantage.
People
Resignation' can result in career progression.
True
Skill - based reward systems have many benefits like :-
, ,
Correct Answer
Based on measures of productivity
Simplest method of assessment
Vary in their degree of sophistication
Systematic analysis of work
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HR Manager can choose some of these techniques for career development :-
Training , Counseling , Rotational assignments
The following is not an important concern of corporation :-
Competitors growth & expansion plans
The fundamental basis of a vision for change is the organisation's :-
Core ideology
In ________ individual goals and organisational goals are aligned properly.
MBO
If a manager assesses potential of an employee with a view to giving him a
higher level job, the employee should have :-
Better insight of inter-relationships , Capacity to deal with complex problems ,Analytical power
The main contribution to HRD audit is to focus on :-
Value added HRD
If the corporation does not survive, there is little it can do to take care of its :-
Employees
Correct Answer
Create
Total Quality Management
Quality Control
On the Job Training
There is a series of interdependent systems, functionally linked together &
integrated into the work system of :-
System approach to training
Transfer of training can be achieved by maximising :-
Similarity between training situation and the work situation
Without the following many tasks of the organisations may not be completed
cost effectively :-
Competencies
Job analysis is helpful in organisational planning in the following ways :-
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Defines labour needs in concrete terms , Co-ordinates the activities of the
work force , Clearly divides duties & responsibilities
Learning curves provide a method of :-
Evaluating trainee's performance towards establishing goals
In order that succession planning can be well accepted, organisations must
have :-
Transparent appraisals , Open communication system
One of the factors that leads to a negative decision in the recruitment efforts is
________.
Inadequate or inappropriate experience
Plateaus in learning curve indicate that :-
The learners have to make extra efforts , The trainer has to provide additionalincentives to learner
Good QWL creates :-
Cordial atmosphere
Induction Interviews of new employees are carried out by :-
HR and Line Managers
Trainees change their values / attitudes if they are encouraged to
participate/discuss & discover desirable means.
True
Correct Answer
Measurement of frequency of each behaviour
Degree to which employee possesses certain characteristics
Distinction between successful and unsuccessful performance
Discussion of favourable and unfavourable incidents
This is the traditional approach to evaluating an employee's performance :-
Manager Appraisal
In an Appraisal interview, while dealing with a problem area a manager
should suggest :-
Change in ways of performing
Every induction and orientation exercise has to gear itself for integrating
employees into organisation and not a given department only.
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True
What is more likely to contribute to organisational success?
A well trained & motivated workforce
When upward mobility stops for an employee, HR manager can think ofalternatives like :-
Establishing additional career ladders , Altering expectations of employee
with the help of mentors , Assisting them to chose new career
Final potential evaluation should be done by those who :-
Have adequate knowledge of future requirements , Know organisation's
prospects, plans & policies
Job rotation helps an employee to :-
Reduce boredom , Develop new ideas , Absorb new information
The question of what between the `hard' & `soft' sides of TQM necessitates a
re-examination of existing HR policies & practices?
Fit
Who has the responsibility to investigate each potential applicant?
Personnel administration
HRD plays an important role in the _______ of employee's career needs &
organisational career opportunities.
Alignment
The following groups propose long term business strategies to achieve the
vision in their own division :-
Senior & middle management groups
If a product or service meets or exceeds expectations time & again then in the
mind of customer it is a :-
Quality product or quality service
Job title including its code number is known as job identification.
True
` 'True
Different application forms may be necessary for different kinds of work.
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True
In today's world of complex jobs and competition more than one rator need to
evaluate employee performance.
True
,
False
It is always desired that managerial vacancies are filled through :-
Internal promotions
Correct Answer
No internal talent available
Decision regarding successors
Support & consultation in succession planningNo work culture clashes
While setting goals with employee, in an appraisal interview, the manager
should :-
Emphasize employee's strengths , Concentrate on opportunities for growth ,
Establish specific action plan
A proper understanding of ____ on the part of trainer helps a lot in
structuring effective training experiences.
Learning principles
The HRD auditors visit only the corporate offices of the company.
False
Valid tests
The most prevalent thinking is that Job description should be written in terms
of :-
Duties & responsibilities
The following serves as a guide in hiring :-
Job specification
Which of the following is a major cost of doing business?
Inadequate performers
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The simplest way of starting succession planning process is to ________.
Identify critical positions
Correct Answer
To know purpose of appraisals
Basis for performance evaluationEvaluation of performance and setting of future goals
Developing observational and feedback skills
A customer who buys your product or service has certain ________.
Expectations
Good HRD practices do not make any difference on many counts.
False
________ gives the reader a quick capsule explanation of the content of a jobusually in 1 or 2 sentences.
Job duties & responsibilities
Recency error is :-
Temporal error
One of the major disadvantages of lump sum salary increase programs is :-
Extra cost of Administering the plan
Some of these steps are involved in MBO:-
Setting up Organisational Goals , Periodic reviews
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There has been a general feeling that quality control concepts are applicable to
________ only.
Manufacturing processes
Assessment of an employee's potential is done, in most of the organisations, to
facilitate ________.
Developmental decisions
________ occurs when employee behaviour results in unusual failure or
unusual success in some part of the job.
Critical Incident
The review of HRP plan cab be incorporated into ________.
An annual general review of corporate objectives
It is important to inculcate the ________ of the company while grooming the
successor.
Culture
________
Relations to other jobs
Training & skill development
The challenges include a fast movement to become ________.
Customer driven
________ produces human resource plans.
HR Planning unit
________ of job requirements & environments limit the appraiser's capacity
for predicting potentials.
Discontinuities
________
Growth & development
elopment and Training
ttempted Questions and Answers
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During mid-career stage, when the upward mobility of an employee stops, it
is called ________.
Plateauing
A key issue in planning for action is how to motivate ________ to
organisational change.Commitment
A job description becomes a vehicle for ________.
Organisation change & improvement
Most candidates are concerned about their ________.
Salaries
The opportunities are for new ________.
Ventures
________ is more future oriented & concerned with education of employees to
improve his performance.
Management development
Many gain sharing plans include a ________ that helps to gather, assess and
implement employee suggestions & improvements.
Participative system
________ in establishing performance standards refers to the extent to which
standards relate to strategic objectives of the organisation
Strategic relevance
Graphology is commonly known as ________.
Handwriting analysis
________ are those people who have great potential and genuine capacities
but not utilising it at all.
Problem children
Generally a vision describes ________ of the organisation.
The core values & purposes
If there is no ________ the organisational tasks may not be done at all or are
done at a slow pace.
Commitment
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Occasionally, learning curves show ________, which are the areas in the
learning curve which indicate no progress in learning.
Plateaus
________ is the process where by managers have to decide who deserves
increments, bonus and other tangible incentives based on individualperformance.
Reward review
________ involves paying employees a bonus based on improvements in the
operating results of an organisation.
Gain sharing
Employees who are incompetent / unsatisfactory & have low potential for
growth are termed as ________.
Dead wood
An important point during the initial screening phase is to ________.
Identify a salary range
HR Manager can make use of ________ for making career development more
effective in case of senior executives.
Sub-baticals
When performance standards focus on single criterion & excludes other
important but less quantifiable performance dimensions, then the appraisal
system is said to suffer from ________.
Criterion deficiency
HRD functions are aligned with business ________ & strategies.
Goals
________ has to go through a participative cycle involving several levels of
executives.
Strategic business planning
________ is the most significant sub - system contributing to all HRDdevelopment dimensions.
Training
A proper understanding of ________ on the part of trainer helps a lot in
structuring effective training experiences.
Learning principles
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________
Draw
In ________ manager's ability in the areas of planning / organising/
budgeting/ analytical ability are not evaluated properly.Subordinate Appraisal
HRD Processes are ________.
Intermediate variables
________ often give employees, responsibility for their outcomes and sense to
accomplish targets.
Results Appraisals
________ is a critical step in planning for improvement in performance inappraisal interviews.
Problem identification
If proper ________ activities have been conducted, there should be no need to
masquerade the salary.
HRM
Succession planning ensures ________ which is the dream of every HR
Department.
Smooth transition
Induction serves the purpose of integrating the new person into ________.
Work environment
________ places the employees in an actual work situation.
On-the-job training
One of the more fundamental axioms of OD is that people's readiness for
change depends on ________.
Creating a felt need for change
________ increases tolerance for individual differences, openness, listening
skills of a manager.
Sensitivity training
After about 3 months employment, formal ________ are conducted as part of
Induction programme.
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Follow-up interviews
Organizations should take positive measures to facilitate ________ of new
employees through Induction.
Social adaptation
________ is the powerful motivator that should be used at the beginning of
appraisal interview.
Praise
The ________ is an excellent opportunity for management to describe the jobs
in enough details.
Screening interview
The different groups or coalitions compete with one another for ________.
Scare resources & influence
________ plays a greater role in employee's satisfaction.
Compensation
________
No definite plans for effective utilisation of manpower skills
Performance Ratings must be ________.
Job related
TQM systems require a high degree of ________ of employers.
Involvement
Job descriptions are written by ________.
Personnel department or its representatives
Job identification is also known as ________.
Original position
In performance management, ________ provides employees with knowledge
of results of their evaluation and allows manager and employee to discuss
current problems and set future goals.
Feedback interview
________ gives the employees a feeling of gaining something extra.
Fringe benefits
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________ are considered as most comprehensive criteria for measurement of
QWL.
Walton's 8 factors
The ________ of TQM depends on the way it is made to work by employees at
all levels.Success or failure
The drawbacks of skill-based pay schemes are ________ and the lack of
performance contingency.
Tendency to "Top out"
Someone who wants to take personal career development seriously, should
engage in ________ .
Self-assessment
A comprehensive questionnaire is ________ to company excuse.
Administered
________ is most useful when it is immediate and specific to a particular
situation.
Performance feedback
Most HRD audit failures are due to failures of ________.
Implementation
Learning is more effective when there is ________ in form of rewards or
punishments.
Re
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