VN Business forum
How to gain competitive edge in your operations by
having Business Continuity & Connectivity
Jul 22, 2015
Speaker : RAJA Ravi & GOH Phris
Topics
• Challenges in Business continuity
o Know your SWIFT Infrastructure
o Resilience at all levels
o Data availability
o Peace of mind
• Enhancing Business
o Business Efficiency through high STP
o Identifying Greater Business opportunities
• Customer support evolution
o Monitoring and Alerting
o Meet the support Expert
VN SWIFT business forum - Technical update : Confidentiality: External 2
Topics
• Challenges in Business continuity
o Know your SWIFT Infrastructure
o Resilience at all levels
o Data availability
o Peace of mind
• Enhancing Business
o Business Efficiency through high STP
o Identifying Greater Business opportunities
• Customer support evolution
o Monitoring and Alerting
o Meet the support Expert
VN SWIFT business forum - Technical update : Confidentiality: External 3
VN SWIFT business forum - Technical update : Confidentiality: External 4
Know your SWIFT Infrastructure
Connectivity
SWIFT
Back Office systems
Messaging
SAG, SNL & HSM
SWIFT
Back Office systems
SAA / SAE / Lite2
VPN VPN Network
VN SWIFT business forum - Technical update : Confidentiality: External 5
Typical SWIFT Infrastructure setup
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
Pro
du
cti
on
Dis
as
ter
Re
co
ve
ry
VN SWIFT business forum - Technical update : Confidentiality: External 6
Challenges on Business continuity
Challenges on Business continuity
Resilience at all levels
Data availability
Peace of mind
VN SWIFT business forum - Technical update : Confidentiality: External 7
VN SWIFT business forum - Technical update : Confidentiality: External 8
Resilience at all level’s / components
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
Pro
du
cti
on
Dis
as
ter
Re
co
ve
ry
Ensure Messaging interface
can connect to cross sites
on failures..
VN SWIFT business forum - Technical update : Confidentiality: External 9
Resilience at all level’s / components
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
Pro
du
cti
on
Dis
as
ter
Re
co
ve
ry
DR Site take
over traffic
VN SWIFT business forum - Technical update : Confidentiality: External 10
Data availability
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN No Data Stored
No Data Stored
Message info stored
in SAA DB.
Recovery procedure
in SAA is important
for Data availability
11
DB
Mirror
Disk Backup disk
Database Recovery option
Data availability: DB Recovery
Recovery
DB recovery on Alliance Access helps
VN SWIFT business forum - Technical update : Confidentiality: External
Imagine, it’s 1 PM and your system fails…
12
Cutoff
Escalation
Reporting
Reconciliation
Recovery procedures
VN SWIFT business forum - Technical update : Confidentiality: External
Peace of mind
13
Learn
Prepare Test
Failover procedures
• HSM Resilience
• PKI resilience
• Certificate renewal
• Failover routes
• Application data to
restore
• Document recovery and failover procedures
VN SWIFT business forum - Technical update : Confidentiality: External
VN SWIFT business forum - Technical update : Confidentiality: External 14
Peace of mind
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
Pro
du
cti
on
Dis
as
ter
Re
co
ve
ry
Copy
Backups
Regularly
Regular procedures
Example :
1) Configuration changes are
applied to DR system.
2) Apply patches to Prod and DR.
VN SWIFT business forum - Technical update : Confidentiality: External 15
Peace of mind – How Lifeline can help
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
Pro
du
cti
on
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
Dis
as
ter
Re
co
ve
ry
Alliance
Lifeline
Last Resort
How Lifeline can help for peace of mind
16 VN SWIFT business forum - Technical update : Confidentiality: External
Internet Optional:
Alliance Connect
Alliance
Lifeline
HSM Interface
MV-SIPN
Connect to SWIFT via
Alliance Lifeline
Browsers
@
AutoClient
Primary / backup / DR infrastructure
at customer site
Alliance Lifeline
light ‘footprint’
at customer site
Application
When your main SWIFT
connection becomes
unavailable
Agenda
• Challenges on Business continuity
o Know your SWIFT Infrastructure
o Resilience at all levels
o Data availability
o Peace of mind
• Enhancing Business
o Business Efficiency through high STP
o Identifying Greater Business opportunities
• Customer support evolution
o Monitoring and Alerting
o Meet the support Expert
VN SWIFT business forum - Technical update : Confidentiality: External 17
Business Efficiency – STP challenges
18
STP
Challenges
Different
formats
Legacy
Systems
Yearly
changes
Skills
Challenge
• Internal formats
• ISO Formats
• Internal system
• Business applications
• Annual changes
• BO changes ?
• Knowledgeable resource
• Tools
VN SWIFT business forum - Technical update : Confidentiality: External
VN SWIFT business forum - Technical update : Confidentiality: External 19
Business Efficiency – STP challenges
SAG / SNL
SWIFT
Back Office systems
SAA
VPN VPN
SW
IFT
In
frastr
uctu
re
• Connectors / Adaptors
• Transformation
• Data Enrichment
Legacy
Systems
Different
formats
Yearly
changes
Reuse existing SWIFT
Infrastructure !!
No additional hardware
Business Efficiency : Benefits of the re-use
Validations and reference data usage
Equally applies to manually entered messages
Integrated in Access
No need to update your own systems
End-to-end SWIFT products and
services offering
Footprint and TCO reduction
Exchange proprietary messages with Access
One stop shop
solution model Enhance existing flows
Customised Packages
Getting more out of your messaging interface ! 20
Integration packages
Ex : Bank readiness
VN SWIFT business forum - Technical update : Confidentiality: External
Agenda
• Challenges on Business continuity
o Know your SWIFT Infrastructure
o Resilience at all levels
o Data availability
o Peace of mind
• Enhancing Business
o Business Efficiency through high STP
o Identifying Greater Business opportunities
• Customer support evolution
o Monitoring and Alerting
o Meet the support Expert
VN SWIFT business forum - Technical update : Confidentiality: External 21
SWIFT infrastructure NOT Connected /
NOT working
22
HOW DO YOU KNOW?
VN SWIFT business forum - Technical update : Confidentiality: External
What is the solution ? •Peace of mind knowing your critical SWIFT components are monitored
•Personal warning mechanism in case of alert through an e-mail and SMS
Monitoring and Alerting
Be pro-active to know what’s going on with
your SWIFT infrastructure
23
What is it ? • SWIFT will monitor your critical components
• When an alarm (disconnect, abort, threshold exceeded) is detected, we will notify you
• Highly automated, no intervention required once up and running
VN SWIFT business forum - Technical update : Confidentiality: External
What is the solution ?
•You decide the topic
•You decide the time
•We provide you the Support Expert
You receive high quality information with assured results.
Meet the Expert Support
Access to a SWIFT Support expert to discuss a
support topic of your choice
24
What is it ?
• Discuss problem-prevention issues (preventive Support)
• Learn about best practices on specific issue
VN SWIFT business forum - Technical update : Confidentiality: External
Agenda
• Challenges on Business continuity
o Know your SWIFT Infrastructure
o Resilience at all levels
o Data availability
o Peace of mind
• Enhancing Business
o Business Efficiency through high STP
o Identifying Greater Business opportunities
• Customer support evolution
o Monitoring and Alerting
o Meet the support Expert
VN SWIFT business forum - Technical update : Confidentiality: External 25
Enhancing Business
Opportunities
Business Intelligence
26 VN SWIFT business forum - Technical update : Confidentiality: External
Popular Reports
Which Counterparty Country is growing
importance? Who is growing fastest?
Where is my bank’s payment growth vs. Market?
27 VN SWIFT business forum - Technical update : Confidentiality: External
Payments Overview
28 Source: SWIFT Watch data
US remains Top counterparty with positive 11%
growth YTD vs PYTD.
Yet, UK and Japan shared some exciting growth,
increased by 34% and 23% respectively.
11%
23%
13%
4%
34%
United States Japan Germany Australia United Kingdom
Top 5 Counterparty Country for cross-border Payments Growth
June Year-to-Date versus Previous Year-to-Date(MT103 sent and received volume)
VN SWIFT business forum - Technical update : Confidentiality: External
Popular Reports
Which Counterparty Country is growing
importance? Who is growing fastest?
Where is my bank’s payment growth vs. Market?
How is my bank’s performance against my
peers?
30 VN SWIFT business forum - Technical update : Confidentiality: External
Peer benchmarking report: Possible in Volume and Value
YOUR BANK
Bank B
Bank C
Bank D
Bank E
Average top 3 and 4
Bank F
Bank G
Bank H
Average top 5 to 7
Year on Year growth
Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014
Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Grand Total
YOUR BANK
Bank B
Bank C
Bank D
Bank E
Bank F
Bank G
Average top 4 and 5
Bank H
Bank I
Payments and Trade - messages RECEIVED volume - Renmenbi
31 VN SWIFT business forum - Technical update : Confidentiality: External
Consulting services helping
you to leverage the full
potential of WATCH products
Consulting services
providing more information –
e.g. peer benchmarking
e.g. enriched data
SWIFT Business Intelligence portfolio
WATCH Insights
WATCH Analytics
Business Intelligence
Services
Reports focusing on four
specific business domains:
Trade Finance, Payments,
Network management
Subset of data
Interactive database with
possibility to build customized
reports
Complete set of data with
value and currency or only
number of transactions
32
Interactive
database
Eg. Market
Share / Data ;
Peer
Benchmarking
Report
Dashboard
VN SWIFT business forum - Technical update : Confidentiality: External
SWIFT Business Intelligence
33
10 years of analysis, expertise and trust
«SWIFT’s company-wide transaction global overview is invaluable» Ana Sancho, Global Payments Network Manager for Treasury Services, BNY Mellon «SWIFT is one of several systems that we use to gather BI. However, it is without a doubt one
of the most important» Helen Nazzaro, Director, Global SWIFT Relationship Manager, Global Transaction Services, Citi «SWIFT’s Business Intelligence offering provides us supplementary business understanding
and aids us in better identifying opportunities and trends in different markets» Anurag Bajaj, Managing Director & Global Head, Clearing & Liquidity Management products for Banks,
Standard Chartered «China Merchants Bank has benefited from a very efficient database of various types of
transactions via SWIFT’s Watch tool» Alex Shen, Head of Overseas Financial Institutions,China Merchants Bank
VN SWIFT business forum - Technical update : Confidentiality: External
34
Q&A
? VN SWIFT business forum - Technical update : Confidentiality: External
Thank you!
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