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The Smart Operator
High Performance HMI/SCADA
improves efficiency
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High Performance HMI/SCADA improves efficiency
Todays Speakers
Gimmi FiliceManager
HMI/SCADA Software
GE Digital
Sergio ChavezAutomation Engineer
Department of Water and Power
City of Los Angeles
Aaron HandExecutive Editor
Automation World
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Imagination at work.
Gimmi FiliceManager, HMI/SCADA SoftwareGE Digital
The Smart OperatorHigh Performance HMI/SCADA
improves Efficiency - Introduction
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Market trendsUser Interface Evolution
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Decision Support for Operations
Integrated Work Processes
PreventMistakes
Efficient HMI*
Identify
Problems& Causes
Information Anywhere, Anytime
On-
DemandSupport
IntelligentWarnings
Operational Analytics
DECISIONSUPPORT
*HMI: Human Machine Interface
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Decision Support for Operations
Efficient HMI*
Identify
Problems& Causes
DECISIONSUPPORT
*HMI: Human Machine Interface
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Sergio ChavezAutomation EngineerLos Angeles Dept. of Water and Power
Improving Operator Effectiveness
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Los Angeles Department ofWater & Power is the largest
municipal utility in the nationservicing an area of over 465square miles
GE iFIX helps to: Maintain more than 7200 miles of water
pipelines
Monitor more than 100 Reservoirs and
Tanks, 400 Regulator Stations, 70 PumpStations and 30 Treatment Stations
Deliver 513 million gallons of clean waterevery day to more than 4 million people
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WHAT THIS TRANSLATES TO:
Over 60,000 Data Tags monitored every
day across Field HMIs, Water Transmission SCADA & WaterTreatment SCADA
Generating on average 1200 alarms a day
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How do we help ourOperators be effective?
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Lets start with one of our reservoirs:Pretty Picture Graphics
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HIGH PERFORMANCE GRAPHIC
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TOPOGRAPHICAL HMI FOR TRANSMISSION OPERATORS
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SCHEMATIC STYLE HMI FOR OUR FIELD OPERATORS
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High Performance HMIs
Help our Operators visualize a process
Quickly determine an abnormal situation
Topographical HMIs
Help our Operators visualize system areas
Important when moving wateracross a large city
Schematic Process Style HMIs
Help our Operators find the root cause
and isolate issues in the field Important when working with many
different types of facilities
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Whats Next?
More Data Consumption
Only 5% of Regulator Stations onSCADA today
Custom Reporting & Data Analytics
Mobile Device Access
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Thank you
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Imagination at work.
Gimmi FiliceManager, HMI/SCADA SoftwareGE Digital
The Smart OperatorHigh Performance HMI/SCADA
improves Efficiency Best Practices
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Past Operator Interfaces
Physical Meters andindicators
Limited number of alarms
but defined with apurpose
Knowledgeable operatorsrequired to detect
anomalies
AW Webinar | December 2015 19
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Then came the computer based HMI
1990 Today
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HMI Screen Design
is NOTabout
fine art
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A technical diagram doesntnecessarily translate into agood HMI
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P&IDiagra
m
Reac
tor
#1
BEC ACME INC.
P&I Diagram
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VLV0224
VLV0225
VLV0226
PMP0225
PMP0235
VLV023
5
VLV023
6
VLV0237
PMP0238
VLV0238
PMP0240
VLV0240
MIX0240
VH240
VC240
Reactor 201
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Information overload!
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Alarms?
Packed information
Confusingcolors
ConfusingVisual coding
No obvioushierarchy
ornavigation Inconsistent
layout
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What is the Problem?
Easy to put more information on the screen & provideoperators with lots of data
Easy to create alarms operators get flooded
Graphics over substance 3D, realistic views
Difficult to identify issues
Operators are not as efficient as they could be.
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Best HMI design practicesGreat design for a better User Experience
Operators should be able to recognize whichinformation needs their attention and what itindicates
at a glance
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Facilitate Situational AwarenessFrom notification to the right action, fast
INCREASEDPERFORMANCEAction and/orDigitized Workflow
Action
After
Notification
Before
Notification PerceptionProjection
(Prediction)
Perception
DECISION
SeeHear
SmellFeel
SeeHearSmellFeel
SITUATION AWARENESS
DECISION
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ExampleDissolved air flotation
Chemical Mix Tank AirSparger
Sludge Froth
Recycle Pump
AirDrum
FeedWater
DistributionBaffle Rods
FlocculantsOutletWeir
UnderwaterBaffle
EffluentWater
Compressed Air
Vent
AirS
aturated
W
ater
Froth Layer
Shades of grey
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Map the assets to a model
Unit #101Unit #102
Unit #103
Area #101
Enterprise
Site
Unit
Equipment Module
Area
Process Cell
Control Module
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Why Change?
Poor HMI design principles can lead to:
Safety Issues
Accidents
Increased response time
Prolonged downtime
WARNING
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Human centered design approachResearch, design and validation with
100+ operators in 21 plants in 5 countries
The UX design process:
Discovery
Concept design, evaluation Design & Prototyping
User validation & assessment
Production evaluation with a plant
simulator
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What makes a good operator interface from anOperator perspective?
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SIMPLE INTUITIVE
CONFIDENT SEAMLESS
Recognize andunderstand informationwith ease and speed
Anticipate andrecognize issues
quickly, and respondinstantly
Have confidence in the
control system
Complete their tasks
and navigateseamlessly
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Structural Elements
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Minimalism
Too much information
Hard to detect process status
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Minimalism
Less content improves detection
Show details only to put data in context
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Color palette
Too much color is distracting
More color increases operator cognitive workload
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Color palette
Use color to draw attention
Less color = less operator cognitive workload
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Visual Coding
Many different visual coding techniques
Slows visual recognition
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Visual Coding
Meaningful, consistent , shapes & colors
Contrast for easy detection
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Information Layout
P&ID presentation vs. process control
Lack of information layout strategy
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2
3
Information Layout
Process-oriented presentation Consistent layout Utilize P&ID-like details for lower level screens
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Contextual Data
Information overload
Need to search for critical data
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Contextual Data
Data in context to process
Critical data aided by visual representation
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Navigation
Visual cues are for process awareness Unclear parent-child structure Interaction is not intuitive
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Navigation
Intuitive organization
Mixed approaches most flexible
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Alarm Presentation
Process alarms mingled with system alarms Criticality hard to determine Readability issues
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Alarm Presentation
Easy to understand alarm presentation Process alarms to the operator System alerts to the maintenance technician
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SUMMARY - 9 Design Principles
Minimalism
Color palette
Visual coding
Information layout
Contextual data
Embedded trends
Screen hierarchy
Navigation
Alarm presentation
With a glance, operators should be able to recognize whichinformation requires more attention and what it indicates.
Improves detection
Decreases cognitive workload
Increases speed of recognition
Provides intuitive, process-oriented views
Reduce information overload
Provide more information when its useful
Reflects the operators mental model
Enables quick, intuitive way-finding
Enables faster detection and understanding
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3
4
5
6
7
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Your Checklist Improving efficiency through high performance
HMI/SCADA
1. Map your key assets to a model
2. Create your visual standards / libraries
3. Design with the 9 principles in mind
4. Validate your design with the various users
5. Deploy!
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OutcomesA good operator interface means
Less training
Faster reaction
Safer operations
Increased productivity / efficiency
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The efficiency deliversStrategic Business Outcomes
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Gimmi Filice
ManagerHMI/SCADA SoftwareGE Digital
Sergio Chavez
Automation EngineerDepartment of Water and PowerCity of Los Angeles
Aaron Hand
Executive EditorAutomation World
The Smart OperatorHigh Performance HMI/SCADA improves Efficiency
Panel Questions
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