Presented by
WaveFront Brokerage Services
Cloud Based Telemedicine Solutions
Revolutionizing Student and Staff Healthcare Access & Delivery
[Insert College/University Logo Here]
Presented by
WaveFront Brokerage Services
The Problem: Healthcare Most Doctor offices open less than 35 hours/week or approx. 21% (Closed
nearly 80% of the time (168 hours/week)
Average time to make an appointment – 3 WEEKS (Over 6 weeks to see a specialist; Estimate 7 weeks under the ACA)
Average time spent waiting in a doctor’s waiting room – 23 minutes (Average time spent waiting in an ER – 93 minutes)
Top 3 reasons for ER visits are sinus, ear and upper respiratory infections (not broken bones or other type of injuries)
These top 3 reasons are easily diagnosed and treated via telephone 75 – 90% of visits originate from stress issues
Presented by
WaveFront Brokerage Services
The Solution: TELEMEDICINE 4 of 5 office visits better handled via phone
~American Medical Association~ Avg. time to talk to our doctors, 90 seconds 90%+ who call, don’t need a follow-up 100% availability in all 50 states (24/7/365) 89% of healthcare execs believe telemedicine will (and
must) revolutionize healthcare Telemedicine will save minimally $70 per employee in
healthcare savings (utilization is the key) ~Business Insurance News December 2012~
Solution: Improve Access to Care
Ways to Consult• Telephone• Secure email• Video• Mobile Application• Text Messaging
“High Tech - High Touch”
Virtual Care:• Reduce Cost• Expand Access• Improve Outcomes• Extend services beyond
boundaries• Right size care
Improve AccessMultiple ways to
Consult 24/7
Drastically Lower CostsAvoid high cost settings like the Doctor’s office,
Urgent Care/ER
Care Coordination24/7 Physician consultations -Clinically efficient, effective
and most convenient
Quality CareLicensed Physicians that can provide information, diagnose and prescribe
Rx medication*
* If appropriate
Phone, Email, Video, Mobile Application
Save TimeSave Money
Reduce Absenteeism
Get Information/Diagnosis Anytime, Anywhere 24/7
Feel Better FastMost Affordable Cost Setting
Better Outcomes
High Tech – High Touch
+ ++
Activate Call or Click Virtual Care
Easy for Member
Online or by phone.So easy and convenient.
Connect to a board certified doctor in minutes
Fast, safe, lowest cost setting care 24/7
Presented by
WaveFront Brokerage Services
• Low-PMPM of $5 (Physician consult = $38/consult; Wellness consult = $27/consult)
• 2% utilization rate nationally (lowest in nation)
• Avg. Physician response time: up to 3 hrs.
• Consultations available by telephone only after going online prior.
• No recording of consultations
• SureScripts Access – No.
• Secure Email Consultations – No.
• Very modest physician network (reason physician response time slowest)
• Student + Family $30/month (Unlimited usage; no fees)
• 18 % utilization rate
• Avg Physician response time: 24 mins.
• Consultations available by telephone, internet and video.
• Record consultations and post to personal health record.
• SureScripts Access – No.
• Secure Email Consultations – No.
• 2,000 GP Physician network
• Student + Family $10/month (Unlimited usage; no fees)
• 26+% utilization rate
• Avg. Physician response time: 90 secs.
• Consultations available by telephone, internet, video, smart phone app, secure email, chat, and text msg.
• Record consultations and post to personal health record.
• SureScripts Access – Yes.
• SecureEmail Consultations – Yes.
• Nation’s largest physician network; includes specialists
The lowest cost, highest impact soluction to many of the issues plaguing the healthcare system today.
Key Differentiators Between CADRPlus and the Competition
1. How can students and staff connect with a physician? Because we understand that members use technology differently we have multiple ways for them to connect to CADR. They can call our care center; request a call from a physician via the member portal, secure email, chat, video, mobile application and, of course, telephone. Others require that members go online first; we understand that not all will have access to a computer or the internet so this is not a requirement.
2. Education/Communication: Driving utilization is what makes us superior to our competition. Across our book of business, CADR boasts a 26+% utilization rate for clients that have been with us for at least 12 months. We will work with students and staff to understand how to best work with your different populations. This can consist of email blasts, phone mail messages, mailers, hard copy flyers, posters, etc.
3. A student/staff can be on the phone with one of our physicians in less than 90 seconds. When deciding whether to go to a higher cost setting or whether a condition can be handled via telemedicine this is key. No other telemedicine company has this functionality.
The lowest cost, highest impact soluction to many of the issues plaguing the healthcare system today.
Key Differentiators Between CADRPlus and the Competition
4. We are the only telemedicine organization that has the unlimited plan which includes all consultations.
5. We are the only telemedicine organization that records all consultations and attaches it to the personal health record of our patients. We do this not only for patient history but as a tool for quality control.
6. We are the only telemedicine organization that has access to SureScripts which allows us to see 24 months of prescriptive history for our patients. This is available whether or not the prescription has been prescribed through CADR or another physician.
7. CADR physicians have access to the patient’s formulary through SureScripts.
8. We provide secure email consultations; Teladoc does not.
The lowest cost, highest impact soluction to many of the issues plaguing the healthcare system today.
Simply put…
The lowest cost, highest impact solution to many of the issues plaguing students and staff of America’s leading Colleges & Universities,
and the healthcare system.
• It’s convenient – 24/7 access from anywhere
• It’s unlimited – no hidden fees or per-use charges
• It’s easy – just call or click and you’re connected
• It’s quality – Masters- level Clinicians, US Board Certified Doctors, Vetted Partners/Resources
• It’s proven – our partners have over 3 million members and counting
• It’s comprehensive – for the body, mind and pocket book
• It’s affordable - $15/mo. PMPM for individuals; $10/mo. for groups
TELEHEALTH IS THE ANSWER AND CADR+ IS THE VERY BEST BUNDLE AVAILABLE!
The lowest cost, highest impact soluction to many of the issues plaguing the healthcare system today.
So, how does this program work?
=+
+
Access to a nationwide network of 5,000+ licensed, board certified doctors & specialists anytime, anywhere – day or night; no one is denied, and there is no waiting, period.
Multiple Ways to ConsultCADR+ provides a technology and service platform which allows students & staff to consult with physiciansvia Telephone, Mobile APP, Video, On-line, Email & Text,on an immediate basis, 24/7/365 AND receive a refill or prescription for their illness…ready when they are!
Give them a call and you will be connected within 2 minutes!
Multiple Ways to Consult
Use When You…
Need care after hours or on weekends Need medical care access from remote locations Need Rx prescription/refills* for common conditions Can’t meet face-to-face with physician / specialist Can’t get a timely appointment Can’t get to a doctor due to disability Don’t want to go to ER/UC Can’t afford to take off work or class Are traveling and need advice* Medications on the DEA list or controlled substances, by law, are NOT permitted for prescription fills/refills.
National Telemedicine Physician Network
Telemedicine Services
Enterprise Platform PLUS CADR’s National Network of Primary Care Physicians 50 State PCP Provider Network U.S.-based, Board Certified/Eligible Credentialed to NCQA Standards 170 Languages Supported On-Demand (24/7) Via Secure Phone, Web
(Video/Email) or Mobile App Additional Specialties Now Online:
Pediatrics, Cardiology, OB/GYN Mental Health, Endocrinology
Quality Assurance & Patient Safety
Continuous Quality Improvement process as a tool to monitor, analyze and improve the medical care delivery mechanisms practiced by Consult A Doctor physicians
100% of consults are documented and recorded; controlled substances never prescribed
Regular CQI Medical Records Reviews are performed consisting of at least 3 initial priority consultations for each new doctor and at least 10% of randomly selected priority consultations per week for existing physicians
Weekly CQI Audio Recording Reviews consisting of 3 initial priority consultations for new doctors and 2 random priority consultations for existing doctors per week
More Quality Time
Average time spent with a Doctorduring a traditional office visit isonly 4 minutes
Average time spent with a Doctor during a
Consultation is over 15 minutes
1. Allergies
2. Bronchitis
3. Earache
4. Sore Throat
5. Pink Eye
6. Sinusitis
7. Strep Throat
8. Upper Respiratory Infections
9. Urinary Tract Infections
AND MORE!
9 Most Common Reasons People Visit a Doctor, Urgent Care or Emergency
Doctors address
the top 9 most common
reasons for a visit to the
doctor
Reporting & Data Mining
Common Medications Prescribed
Zithromax Z-Pak MetforminAmoxicillinFlonaseAlbuterolDiflucanAugmentin HCTZTessalonLevaquinAzithromycin MacrobidKeflexPyridiumBactrim BiaxinCiproAllegraLisinoprilBactrimTamifluIbuprofen 800PrednisoneNasonexLipitor
Call CADR+ to request a
consultation
Provide medical history
CADR+ schedules call
with an appropriate doctor
Doctor reviews the online patient
history and calls the member*
If prescription is
required Doctor calls in Rx to
member’s choice of pharmacy
Doctor updates EMR with
consultation notes
Call recording is posted
Member receives
follow-up survey call
Student/Staff Experience
*Average on-call response time by a physician is 2 minutes! Fastest in the nation.
+ HIPAA Compliant
+ Web-based for convenient access
+ Simple to use
+ Electronic Medical Records
+ Send emails to doctors
+ Upload pictures to send to Doctor or for reference
+ View Doctor’s notes and follow-up communications
immediately after consultation
+ All calls and video consultations are recorded and stored for
accurate history and reference
Member/Patient Portal
My Consult CenterSchedule appointments, e-mail a doctor, store and forward your medical history to your primary care physician and more.
My Message CenterSend and receive secure emails to a licensed physician for confidential and convenient information. Receive lab requisitions and results.
My Health CenterSymptom Checker, Health Library, Interactive Health Tools
My Symptom Checker
Evaluate symptoms and recommend treatment options
– Mobile AppsMy Health Center
First Aid Medications Medical Tests / Labs Wellness Chronic Condition Management Challenges Rewards Support Groups
ePrescriptions
Features / BenefitsElectronic prescribing
Less errors Surescripts RX history Med2Med
interaction Decision support Evidence based
Pharmacy of choice By home, work,
hotel, school Less wait Formularies Insurance
Documented in EMRReported to PCP/Plan
Follow Up/Referral
Post Consult Benefits Follow up care
instructions Telemedicine
consultations In-person referrals Patient education Scheduled
messages/reminders Diagnostic labs Health tracking tools Health risk assessments Coding
CPT ICD-9
Follow Up/Referral
Through the use of next-stage technology CADR partners with Payers to enhance and support their care management and cost containment approach
Data integration between CADR and Payer provides health related information to providers and patients at the point of care to improve clinical outcomes
CADR’s data warehouse serves as the central repository of data derived from numerous sources
Raw data becomes critical information readily available to effectively manage care
Data SourcesPaid Claims DataLaboratory ResultsPrescriptionsHealth Risk AssessmentsEvidence – Based Clinical GuidelinesMember & Provider Communications
A free prescription and health care discount card that provides access to savings on a wide range of health care products and services, including prescription drugs, lab tests, vision care and dental care.
SIGNIFICANT SAVINGS
• Pharmacy Savings – save up to 65%• Dental Care – save up to 50%• Vision Care – save up to 50%• Hearing – save up to 15%• Lab Savings – save up to 60%• MRI & Imaging – save up to 70%• And more!
Why are College Students so Stressed?
Pressure to succeed“Students know their generation is less likely to be successful than their parents, so they feel more pressure to succeed than in the past.”
Jason Ebbeling, Director of Residential Education at Southern
Financial pressures on self and parents“Paternal unemployment is at it’s highest level since we started measuring.”
John Pryor, UCLA Higher Education Research Institute
Amount of school work“College students can get easily overwhelmed by the type and amount of school work combined with the freedom to accomplish tasks on their own schedule.”
Marcelina Hardy, MSEd, BCC, Board Certified Coach
According to the American College Health Association, the top health issues for college students in 2012 were:
1. Mental Health2. Sleep3. Infectious Disease4. Substance Abuse5. Exercise & Nutrition
Drugs & Alcohol Drug and alcohol abuse is the #1 cause of death for college students (age 17-24). Nearly half of America’s 5.4 million full-time students abuse drugs or drink alcohol
on binges at least once per month. 22.9% of students meet the definition for alcohol or drug abuse (compared with
8.5% of all people 12 and up).~National Center on Addiction and Substance Abuse (CASA) at Columbia University~
Prescriptions The majority of college students arrive with prescriptions for birth control and
conditions such as anxiety and ADHD.~Core Institute Study, Southern Illinois University~
By a student’s sophmore year, half of their classmates have been offered the opportunity to abuse a prescription drug.
~Talk About Rx, Get the Facts website~
There are times in everyday life when you may need a little guidance:
College Worklife Resources
Child care Parenting Emergency care Summer care New baby care Adoption
Colleges and universities Elder resources Disaster relief Pet care Primary/secondary education Patient Advocacy
TELEPHONIC CONSULTATION
Unlimited access Masters-level clinicians Available 24/7 Live Answer Confidential Service 170 Languages Crisis Support
Resources For Living – Student Assistance Program
Everyday Help for Everyday Stuff
Someone to talk to…on YOUR schedule Confidential telephone counseling Legal Services Financial Consultation Tax preparation discounts Identity theft Patient advocacy
Online Discount Center
We can also help you save money by providing access to great prices for over 3.5 million products and services.
Let the savings begin We help you find the deals you’re looking for with easy search tools and discount codes. We also feature zones that highlight hot offers, limited time bargains and regional deals.
The online discount service features savings on brand-name products and services like:
Computers and electronics Travel, car rentals and hotels Gifts and retail shopping Movie tickets & video rentals
Theme parks Fitness centers Shoes and clothes Restaurants… and more!
College Students, like all of us, need a little help sometimes; we provide the access to tools, support and
resources needed to overcome challenges and build resiliency.
Physical Well-being
FinancialWell-being
CareerWell-beingCommunity
Well-being
EmotionalSocial
Well-being
Consult A DoctorOn-line Wellness ToolsPrescription Discounts
Telephonic CounselingSIGNALRelationshipsStress & Depression
Community ResourcesConcierge ServicesHousing SearchSummer Opportunities
Financial ConsultingBudgeting SkillsFinancial AdvocacyLifemart Discounts
Resume DevelopmentInterview SkillsGrad School Test PrepTranslation Services
Completely Confidential 24/7 Resource
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