HCL AXON’s Mobility Framework
Value from Mobile
Mobility Challenges Marketplace, Technology and Business Alignment
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We live in a “Post-PC World.” Smart phones and tablets outnumber personal computers; employees and customers expect relevant, useful applications regardless of technical limitations.
88 of the companies on the Fortune 100 list either testing or deploying applications on the iPhone; 80 of the Fortune 100 list are also now testing or deploying iPads. – Jan 2011
Mobility Challenges
Number of Smart Devices and Expectations
Business Strategies and Priorities
Technology
Standardization
Interoperability
Security
UX
Performance
Availability
Typical Prioritization Determining Relevant Use Cases
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Sophisticated integration requirements: field force productivity applications that mobile-enable enterprise backend (e.g. CRM, ERP, SCM)
Improve productivity, quality and cost
Target big and inefficient spending
Provide new location-dependent services
Device provisioning, Help Desk and application maintenance, device and application management
High Volume, less complicated integration: find and suggest products and locate stores, track orders, review purchases, and aggregate social media
Customer Facing Mobile Commerce
applications
‘Mobilizing’ Enterprise
Applications
Devices and Communications
Management
Use cases for applications provide insight into the infrastructure required and degree of integration with enterprise systems.
Business-Consumer
Business-Employee
Managed Mobility
HCL AXON’s Framework Align Business Drivers and Mobility
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1. Business Processes are disrupted and the connected customer sits at the center of operations; this requires businesses to rethink all aspects of doing business and customer engagement
2. Applications are a key enabler of Multi-channel & Mobile transformation that may change some businesses but will also provide opportunities growth and competitive advantage
3. Sustained Execution of a Multi-channel / Mobile vision is a real challenge, from technology integration to business process realignment
Determine Business Priorities
Design Roadmap
Develop Applications Deploy Manage
Mobility
Business requirements drive the selection of applications and their priority. Applications in the field require proactive management for continued value.
Better Approach Alignment of Business Priority and Application Selection
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Employee/ Customer Satisfaction
Product/ Service Quality
Generate Revenue
Manage Cost
Transaction History and Customer
Support
Mobile Order and Inventory
Management
Paperless vehicle tracking system
Mobile dispatch and shipment
tracking
First step: each mobile applications will have impact on one or more areas. Select existing applications or templates that address most important requirements.
Order Management and Payment Transactions
Evalu
ate Del
iver
Established HCL Mobility CoE
HCL AXON Innovation Lab Mapping Need to Delivered Mobility Value
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Client Prototypes & Proof of Concepts
Enterprise Mobility Roadmap Assessments
Mobile Application Templates & Demonstrators
Managed Mobility
Regional SUP Mobility Innovation Teams
SUP Enterprise Mobility CoE
Established in 1999 1,250+ FTE’s
Mobile Application Implementation & Integration
Client Co-Innovation and Co-investment
Application Development Characteristics, Platforms, and Scope
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Features
Location Media & Social Networks Sensors
Platforms
iOS Android HTML 5
Utility Applications
IT Service & Ops Mgmt Network Ops Mgmt Data Center Energy Mgmt Data Center Security &
Surveillance Mgmt
Enterprise User Applications
Corporate Email Calendar GPS / LBS Enterprise IM Unified Communications Workspaces
CRM / SFA ERP / SCM Filed Force Automation Time Mgmt / Billing Search Other LOB Applications
Customer Experience
Customer Facing Apps Mobile Payments Mobile Coupons mCommerce Platforms Bar / QR Codes
Vertical Applications
Online & Entertainment
Retail Financial Services
Pharma & Hospitality
Government & Public Services
Media & Publications
Manufacturing & Auto
Mobile Applications
Device Management
Managed Mobility Establish the Opportunity for Continuous Improvement
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Procurement & Provisioning
Device Activation Initial App Install &
Configuration Firmware Customization Device Procurement &
Allocation Policies
Mobile Device Management
Self Service Automated Device
Configuration Policy Management Remote OTA backup /
update
Mobile App Management
Application Black & White Lists
Application Provisioning & Configuration
Remote / OTA Updates Application Removal
End User Support
Self Service Remote Diagnostics Remote User Assistance Remote Administration Remote Device Control /
Management
Expense Management
Invoice Processing Inventory Management
Call Details, Record Alerts & Charge Back Service & Equipment Requests
Security Management
Remote Device Lock / wipe Threat Management Software Device Data Protection Client VPN Two Factor Authorization Compliance Enforcement Identity & Access Management
Service Management
Outage Monitoring Service Level Management
Utilization Monitoring Policy Compliance & Governance
Gain Visibility Identify Trends Align Resources Evaluate and Adjust
Demo
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mSAM Mobile Service Asset Management
HCL AXON For Your Mobility Lifecycle
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450+ Global Customers strategic IT partner to Global corporations, adding value, flexibility and co-innovation
Business Value Led Approach to initiate and business benefits led
approach to deliver programs/projects
150+ projects Unmatched Global Mobile Capability including HCL’s Engineering Services, Infrastructure & vertical domains
20+ Robust and Evolving Mobile Partner Ecosystem that complements
for faster “Speed to Market”
70+ Solutions/IP’s/Tools and Accelerators improving productivity and outcomes of projects. Collaborative investments with customers e.g. Eli Lily 5
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QUESTIONS AND ANSWERS
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