Download - Gregory P. Smith€¦ · • Golden Vial –Baxter • Take-a-Risk Chip • Not Invented Here Award • Vampire Process Audit ©2020 CYC International VISIBILITY 16 17 18. 7 Bright

1

Gregory P. SmithChart Your Course

International [email protected]

ChartCourse.com

770-860-9464https://www.chartcourse.com/handouts/

Gregory P. Smith

• Malcolm Baldrige Quality

Award Examiner

• “Top-Ten Rising Stars” in

Human Resource

Management

• Harvard University's

"Directory of Scholars and

Their Research.“

• Consultant to the Army

Surgeon General

• Author 11 books

• “Sarcasm is my gift”

“Accelerating Personal & Organizational Success”

©2020 CYC International

Why Have a Suggestion System?

1

2

3

https://www.chartcourse.com/handouts/

2

UNDERSTAND ORGANIZATIONAL CULTURE

CREATE THE RIGHT ENVIRONMENT

FOCUS ON THE TARGET

DESIGN A SYSTEM TO CAPTURE IDEAS




FOCUS ON THE TARGET


Of the 350 greatest innovations,

only 7 came out of meetings at

work.

A survey conducted by

Winston J. Brill, Ph.D.

4

5

6

3




FOCUS ON THE TARGET



Symptoms of

a Bad

Program

• Leadership Not Involved

• No “Champions”

• Delayed Response

• Low Visibility

• No Recognition


7

8

9

4



FOCUS ON THE TARGET


“If you want to kill any idea in the world, get a

committee working on it.”

--Charles Kettering


Criteria for Success

▪ Clear and compelling

goal

▪ Success within

reasonable grasp

▪ A collective mode,

and

▪ A genuine sense of

fun and excitement

The Zest Factors – Robert Schaffer


10

11

12

5




FOCUS ON THE TARGET



Campaigns or Programs?


• Employee Engagement

• Customer Satisfaction

• Quality/Continuous Improvement

• Safety

• Cost Reduction

• Revenue Generation

Idea Gathering Focuses On:

FOCUS ON THE TARGET

13

14

15

6




FOCUS ON THE TARGET


Best Practices

• Giraffe Award

• Greased Monkey Award

• Golden Vial – Baxter

• Take-a-Risk Chip

• Not Invented Here Award

• Vampire Process Audit


VISIBILITY

16

17

18

7

Bright Ideas

Campaign

• Based on a Military Campaign

• Focus on Individual Jobs

• One Idea Per Week

• Initial Phase: Lasts 3 Weeks or

Less

• Fun

• High Energy

• 100% Participation

• Instant Reward and

Recognition


Idea Campaign Phases

Phase I

Pre-Deployment Preparation 3-4 weeks

prior

▪ Develop Communication Plan

▪ Selection and Briefing of Idea Leaders

▪ Order Material

▪ Information Distribution



Phase II

D-Day+ -- 2-3 weeks

▪ Collect Ideas

▪ Idea Review

▪ Processing & Implementation

▪ Recognition

▪ Encouragement for More Ideas

20

21

22

8



Phase III

Follow-up 2-3 Weeks After End

▪ Collect Data

▪ Continue Implementation

▪ Factor Cost Savings/New Idea Benefits

▪ Publish Results

http://www.chartcourse.com

Reward & Recognition

Instant Reward & Recognition


Reward & Recognition

• Financial or Non-Financial

• To Judge or Not to Judge?

• Everyone gets a reward for each submission

• Random Drawings

23

24

25

9


Follow the planning steps exactly!



No One Can Say “No”

26

27

28

10


Friendly

Competition

100%

Participation


Features

• Full Automation

• 24 x 7 Availability

• Easy Access with Web & Phone App

• Artificial Intelligence based Escalation,

Communication & Analytics

• Kaizen

• Surveys

• Audit

• TPM Tagging©2020 CYC International

29

30

31

11



32

33

34

12

Important Resources

• Navigator Newsletter

– https://www.chartcourse.com/emailnavnews/

• Organizational Health Check

– https://bit.ly/2YDg8h4

• Bright Ideas Campaign

– https://bit.ly/3ciP0aM

• MyeNovation Flyer

– https://www.chartcourse.com/wp-

content/uploads/2019/09/FlyerMyEnoCYC.pdf

• Handouts

– https://www.chartcourse.com/handouts/

Chart Your Course

International770-860-9464

800-821-2487

[email protected]

Chartcourse.com

HighPerformanceOrganization.com

35

36

https://www.chartcourse.com/emailnavnews/

https://bit.ly/2YDg8h4

https://bit.ly/3ciP0aM

https://www.chartcourse.com/wp-content/uploads/2019/09/FlyerMyEnoCYC.pdf

https://www.chartcourse.com/handouts/

http://www.chartcourse.com/icebreakers-book.html