0 30 2
Client
Consumers
Sourcing
Operation
BrazilJapan
E-CommerceOne-Stop Center
Kita-Kashiwa
North America& Europe
* Multiple countries expand
Sales
South Korea
Japan China
*
*
Offer E-Commerce One-Stop Services to 48 countries around the globe including Japan, North America, Europe, China, Taiwan, South Korea, ASEAN, India, Latin America, etc.. The service ranges from sourcing, to operations, to sales, based on clients' e-commerce business and branding strategy.
Global E-Commerce One-Stop for Japan,North America, Europe, China, Taiwan, South Korea,ASEAN, India, and Latin America
Support clients in organizing data, selecting models and tuning to deploy AI to their communication business.
Support clients in data analysis, including unstructured data, and in leveraging AI through building and operating private DMP.
AI-related Services
Integrated Services
Delivers next-gen communication on everyday consumer messenger platforms like LINE and Facebook.
Connect the dots between ads, marketing, sales, and customer support in order to maximize business performance by making the most of every opportunity.
DEC Services● The best mix of DEC services tailored to each client helps them achieve their goal in BtoC communication
such as to "build awareness" and "provide customer support". Ultimately, our end-to-end support enables clients to boost the value of customer experience in the smartphone age.
Our DEC services help clients optimize operations by leveraging cutting-edge technology and AI to expand sales.
Customer Attraction Sales Support & Retention
ServicesSolutions
Platform
s
DEC Services
Digital Platform (online behavioral data)
System Platform
Customer Data
Integrated Marketing Solutions
AI-related Solutions
Integrated Omni-channel Platform (offline behavioral data)
Acquisition Services
Global E-Commerce One-Stop Services
Digital Experience Services
Support & Retention Services
Deliver multi-channel communication
transcosmos Outsourcing ServicesBack-Office services for Human Resources, Accounting, Sales,Ordering, SCM and Design Depts.● Combining the domestic nearshore and overseas offshore bases with over
10,000 employees, our services streamline back-office operations in Sales, Design, Production, Logistics, Human Resources, and Accounting depts.
Japan domestic10,000 employees
China, Thailand, and VietnamOffshore 1,150 employees
● Invoicing ● InspectionManagement etc.
● Order Processing● Payment Management etc.
● Product Development● Supply & Demand Control etc.
● Payroll● Expenses Processing etc.
Sales Management Divisions Design & Production Department
Logistics Management Dept. Human Resources & Accounting Depts.
Okinawa
MiyazakiKumamoto
FukuokaOsaka
WakayamaNagoya
Kawaguchi
Sendai
Ichikawa
Nagasaki
Sasebo Tokyo
OitaKobe
Aomori
Sapporo
Japan Regional Bases
22,980 workstations*Including Contact Centers and BPO Centers
Number of bases: 171 (62 in Japan,109 overseas across 30 countries)
Omni-Channel Support Service®
● Offer superior customer experience by integrating every communication channel. Specifically, the service integrates traditional channels such as call, fax, e-mail, website, and brick-and-mortar store with new channels such as social media and LINE.
Call Fax E-mail Website Store Smartphone SNS
Cost
Optimization Sales Expansion
Advertisement&
PR
E-Commerce&
Online SalesCustomerSupport
InformationSystems
DesignDevelopment
SalesDistribution
HumanResources,
GeneralAffairs &Accounting
CustomerSupport Marketing
&Sales
Planning
E-Commerce&
Online Sales
Client Departments
*Indonesia, Cambodia, Singapore, Thailand, Philippines, Brunei, Vietnam, M
alaysia, Myanm
ar, Laos
Shanghai
TianjinJinan Dalian
Suzhou
Changzhou
Bangkok
2,400 employees
GuangzhouShenzhen
Manila
Ho Chi Minh
Jakarta
*Including BPO Centers, Digital Marketing Centers, System Development Centers, and Design Development Centers
Benxi
Offshore Bases
Hanoi
DaqingShenyang
Contact Centers● Support 23 languages
● Largest scale in Asia- 31 bases in Japan 17,600 workstations- 44 global bases with 15,080 workstations *Including partners and associates
Supported languages23 languages including Japanese, English, Korean, Chinese, Cantonese, Taiwanese, Indonesian, Thai, Spanish, Portuguese, German, French, Italian, Dutch, Danish, Norwegian, Swedish, Hungarian, Polish, Russian, and others.
Back-Office Operations
Uruma
Naha
Taiwan
Thailand Brazil Mexico Argentina Colombia Chile
Malaysia* *
Singapore*
Gartner “Market Share Analysis: Business Process Outsourcing,Worldwide, 2017" Cathy Tornbohm, Dean Blackmore, 25 June 2018 No.1Japan BPO Playerstranscosmos is
(by 2017 revenue)
Wuxi
Indonesia
IoT
Japan Regional Bases
48 Countries
China O
ffshore
48 Countries
23 Languages23 Languages
Offs
hore
& Ja
pa
n Reg
ional Bases Support Japan, China, South Korea, Taiwan, 10 ASEAN
Countries*, N
orth America, and Europe
Platfo
rms
& O
pera
tion
Hous
ing &
Con
struc
tion
One-Stop
Mac
hine
Des
igni
ng
LINE
Back-Office for
Research
Build & Operate
Developm
ent& M
aintenance
Integra
ted
Dev
elop
men
t
Contact CenterE-Commerce
Contact Center
Integrated
Internet
Ordering
Fulfillment
Built
-in D
evelo
pmen
t Bac
k-Offic
e for C
onstr
uction
Human Resources,
SystemOperation
& Analysis
DMP
SystemPl
atfo
rm
Omni-Cha
nnel
Global
Soci
al M
edia
Promotion
MarketingAccounting and
SCM
Web
site
Back
-Offic
e for
Desig
n BI
M Im
plemen
tation
Leverage AI
Support Desk
Consulting
Sales
Supp
ort &
Ope
ration
& Pr
oduc
tion
171sites 38,380 Workstations
DENMARK
NORWAY SWEDEN
SOUTH AFRICA
INDIA
UAEUAE
CANADACANADA
ARGENTINABRAZIL
U.S.
MEXICOMEXICO
COLOMBIACOLOMBIATHAILAND
SOUTH KOREA
INDONESIAINDONESIA
HUNGARYHUNGARY BULGARIABULGARIA
UK
BELGIUM
TAIWANPHILIPPINESVIETNAM
FINLANDFINLAND
UKRAINEROMANIAROMANIA
ESTONIAPOLAND
SINGAPORESINGAPORE
CHINA
MALAYSIAMALAYSIA
0 50 4
Northeast China
Daqing ● ●Dalian ● ●Benxi ● ●Shenyang ● ●
Genk (VAIMO) ● Liege(PFS) ● ●
Belgium
Bangalore (PFS) ●
India
Budapest (TCIS) ● ●Debrecen (TCIS) ● ●
Hungary
Dubai (VAIMO) ●
UAE
Service Network
Japan
Hokkaido Region
Sapporo Kita-Guchi ●Sapporo Kita-Guchi ●Sapporo Ekimae ●Sapporo Odori-Kita ● ●Sapporo Odori-Chuo ●Sapporo Odori-Minami ● ●Sapporo Odori-Nishi ●Sapporo Sosei ●Hakodate ●
Chubu Region
Nagoya Branch Office ● ● ● ● ●Nagoya ●Toyota ●
Global
China
Tensyn … 北京騰信創新網絡営銷技術株式有限公司 / Magic Panda … 山東雅諾達電子商務有限公司 / eMnet … eMnet Inc. / VAIMO … VAIMO AB / PFS … PFSweb, Inc.TCIS … transcosmos Information Systems Limited / DO … Digital Operative Inc. / Infra … Infracommerce / TTV … transcosmos Technologic Arts Co., Ltd / TCCM … PT. transcosmos Commerce / Heroleads … Heroleads (Thailand) Co.,Ltd.
● Contact Center● Business Process Outsourcing● Digital Marketing● E-Commerce One-Stop● System Development● Offshore● Sales / Business Development / Other
North China
Beijing ● Beijing (Tensyn) ● Tianjin ● ●Tianjin ●
East China
Shanghai 1 ● ●Shanghai 2 ● Shanghai 3 ● Shanghai 4 ● ●Shanghai ● ●Shanghai ● Shanghai (Tensyn) ● Shanghai (Magic Panda) ●Suzhou ● ●Changzhou ● ●Jinan ● ●Wuxi ● ●Jinan (Magic Panda) ● Hefei ●
South China
Guangzhou ● Guangzhou ● ●Guangzhou (Tensyn) ● Shenzhen ● ●Shenzhen (Tensyn) ●
Central China
Changsha ●Wuhan ●
Northwest China
Xi'an ●
South Korea
Jongro ● ●Seoul City ● Guro ● Guro CS ● Seoul (eMnet) ● Kwanak CRM ● Kwanak Finance ● Jamsil ● Namyeong ● ●Seongnam ● ● Daegu ● Daejeon ● Busan ●Busan1 ● ● Busan2 ● Busan (eMnet) ●
Taipei ● ●Jiangzicui ●
Taiwan
Jakarta 1 ●Jakarta 2 ● ●Jakarta 3 ● ●Jakarta 4 ●Semarang ●Jakarta (TCCM) ●
Indonesia
Bangkok 1 ● ● ●Bangkok 2 ● ● ●Bangkok(Heroleads) ●
Thailand
Hanoi ● ● ●Ho Chi Minh 1 ● ● ●
Vietnam
Manila ● ● ● ●Manila (TCIS) ● ●
Philippines
Kuala Lumpur ● ● ●
Malaysia
Singapore ●
Singapore
Milton Keynes (TCIS) ● ●London ●London (PFS) ●London (VAIMO) ●Southampton (PFS) ●
U K
Stockholm (VAIMO) ● Gothenburg (VAIMO) ●
Sweden
Oslo (VAIMO) ●
Norway
Tallinn (VAIMO) ●
Estonia
Copenhagen (VAIMO) ●
Denmark
Helsinki (VAIMO) ● Oulu (VAIMO) ●
Finland
Pretoria (VAIMO) ●
South Africa
Kiev (VAIMO) ●
Ukraine
Toronto (PFS) ● ●
Canada
Sofia(PFS) ●
Bulgaria
State of Washington
Seattle (PFS) ● ●
State of Tennessee
Memphis (PFS) ●
State of Texas
Allen(PFS) ● ●Dallas (PFS) ●
State of Minnesota
Minneapolis (PFS) ●
State of North Carolina
Raleigh(PFS) ●
State of Arizona
Phoenix ●
State of Wisconsin
Stevens Point ●
Kanto Region
Shibuya ● ● ● ● ● ● ●Iidabashi ●Komagome ●Ikebukuro ●Shinjuku Gyoen ●Kameido ●Tama ●Yokohama ● ●Atsugi ●Utsunomiya ●Kawaguchi ●Koshigaya ●Kita-Kashiwa ●Chiba Ichikawa ●
Kyushu Region
Fukuoka Branch Office ● ● ● ● ●Tenjin ● ●Tenjin ●Hakata ● ●Miyazaki Aoshima ●Miyazaki Ekimae ●Kumamoto ●Oita ●Nagasaki ●Sasebo ●
Okinawa Region
Okinawa ●Naha Tsubogawa ● ●Naha ●Naha ● Okinawa Koza ●Naha Kenchomae ●Okinawa Uruma ●MSP Okinawa ●Okinawa IDC ●
State of Colorado
Denver (DO) ●
Bogota (Infra) ●
Colombia
Buenos Aires (Infra) ●
Argentina
Sao Paulo (Infra) ●
Brazil
Mexico City (Infra) ●
Mexico
Kinki Region
Osaka Head Office ● ● ● ● ●Umeda ●Nishi-Umeda ●Higobashi ●Osaka ●Osaka Hommachi ●Osaka Hommachi-Minami ● Temma ●Kyoto Business Office ●Kobe ●Wakayama Branch Office ● ● ● ● ●
Wakayama (Kemi) ●Wakayama (Fukiage) ●
Tohoku Region
Aomori ●Sendai Hirose ●Sendai Ekimae ● ●Sendai Aoba ● ●
Poznan (TCIS) ● ● Warsaw (TCIS) ● ●
Poland
Cluj (TCIS) ● ●
Romania
Service coverage
State of California
Los Angeles ● ●Sacramento ●Silicon Valley Branch Office ●San Diego (DO) ●
U.S.
State of New York
New York ●New York (PFS) ● ●
Ho Chi Minh 2 ● ● ●Ho Chi Minh (TTV) ● ●
Tokyo
Sapporo
Aomori
IchikawaIchikawa
KyotoKyotoYokohamaYokohama
Wakayama
KawaguchiNagoya
Kobe
OitaOitaKumamotoKumamoto
Miyazaki
Osaka
SendaiSendai
Nagasaki
Sasebo
UrumaUruma
OkinawaOkinawaNahaNaha
FukuokaFukuoka
Okinawa AreaContact Center 5 Sites 4,390 WorkstationsBusiness Process Outsourcing 4 Sites 830 WorkstationsDigital Marketing 2 Sites
Kyushu AreaContact Center 5 Sites 2,260 WorkstationsBusiness Process Outsourcing 4 Sites 1,800 WorkstationsDigital Marketing 2 Sites
Greater Tokyo AreaContact Center 7 Sites 3,420 WorkstationsBusiness Process Outsourcing 5 Sites 900 WorkstationsDigital Marketing 1 SiteE-Commerce One Stop 1 Site
Tohoku AreaContact Center 4 Sites 2,010 WorkstationsBusiness Process Outsourcing 1 Site 150 WorkstationsDigital Marketing 1 Site
Hokkaido AreaContact Center 5 Sites 3,100 WorkstationsBusiness Process Outsourcing 3 Sites 900 WorkstationsDigital Marketing 3 Sites
Central / West AreaContact Center 5 Sites 2,420 WorkstationsBusiness Process Outsourcing 7 Sites 720 Workstations
Japan 62 SitesContact Center 31 Sites 17,600 WorkstationsBusiness Process Outsourcing 24 Sites 5,700 WorkstationsDigital Marketing 9 SitesE-Commerce One Stop 1 Site*Including a site providing two or more services
China / Taiwan 32 SitesContact Center 11 Sites 4,710 WorkstationsBusiness Process Outsourcing 5 SitesDigital Marketing 6 SitesE-Commerce One Stop 5 SitesSystem Development 8 Sites
Contact Center 44 Sites 15,080 WorkstationsBusiness Process Outsourcing 19 SitesDigital Marketing 23 SitesE-Commerce One Stop 37 SitesSystem Development 9 Sites
North America / South America 22 SitesContact Center 4 Sites 1,200 WorkstationsDigital Marketing 6 SitesE-Commerce One Stop 11 Sites
Korea 16 SitesContact Center 10 Sites 4,300 WorkstationsBusiness Process Outsourcing 2 SitesDigital Marketing 3 SitesE-Commerce One Stop 1 Site
As of December 31, 2018
Europe other 23SitesContact Center 6 Sites 590 WorkstationsBusiness Process Outsourcing 6 Sites E-Commerce One Stop 15 Sites
*Including a site providing two or more services
Global 109 Sites Across 30 Countries
Contact Center 12 Sites 4,280 WorkstationsBusiness Process Outsourcing 6 Sites Digital Marketing 9 Sites E-Commerce One Stop 4 SitesSystem Development 1 Site
Asia 19Sites
Austin
State of Texas
Allen (PFS) ● ●Austin (TCIS) ● ●
広告 販売 サポート&リテンション顧客体験価値最大化スマホファーストでの
認知 興味関心 検討 購入 体験 拡散 再購入
業務運用
コンサルティング
立案/分析
データ提供
PF接続
サービス
ソリューション
プラットフォーム
統合PM
自動/高度化
API
顧客DB接続
Webサイト Web広告LINE
チャット メール APP
マルチチャネルで活用
3rd Party DMP/ 1st Party DMPVOCデータ・顧客ランク・デモグラ 他
顧客データ
統合マーケティングソリューション DECode/DECAds/DEC Support/MA・DMP導入・運用/顧客コミュニケー ションプラットホーム/LINE向け統合サービス
AI関連ソリューション 対話型AIトータルソリューション/DECode/Data Robot/DECAI/ロボティクスマーケティング/ 分析・制御型AIソリューション
グローバルECワンストップサービス ECコンサルティング戦略策定/新規ECビジネス立上・運用/EC基盤再構築・運用/ キャンペーンワンストップ/ECフルフィルメント
Webサイト構築/Webサイト運用/コンテンツマーケ ティング支援/Webサイト分析/SNS投稿運用/統合マーケティング運用/LINE/チャットデジタルエクスペリエンスサービス
オムニチャネル統合プラットフォーム(リアル行動データ)
アクイジションサービス
インターネットプロモーション/アドクリエイティブ/O2Oマーケティング/ソーシャルメディアプロモーション/動画プロモーション/テレマーケティング
サポート &リテンションサ ービス
コンタクトセンタープラットフォーム/マルチチャネル対応/グローバル・多言語/カスタマーケア/セールスサポート/チャット/ソーシャル運用/音声認識
デジタルトランスフォーメーション支援
システムプラットフォーム Salesforce / Adobe / IBM / ORACLE / amazon
デジタルプラットフォーム (オンライン行動データ) Google / LINE / facebook / Yahoo! JAPAN / Twitter
DECサービス
0 6 0 7
Sales Expansion
Sales Expansion
transcosmos supports our clients' Sales Expansion through our various outsourcing services.
Integrated Marketing: Build & Operate DMP, Leverage AI
Internet PromotionWebsite / Platform Development & OperationsLINESocial Media
Omni-channel
Research & Analytics and Consulting
E-Commerce One-Stop
Contact Center
Internet Promotion ServicesDigital Integration Services
Integrated Services for LINESocial Media Services
Omni-channel Integrated Platforms"Gotcha!mall" & "Quick Ticket"
Analytics Servicesand Consulting Services
Global E-Commerce One-Stop Services
Contact Center Services
Channel-integratedCommunication Services
"DECode," Data Management Platform Services
Customer Attraction Sales Support & Retention Maximize the value of customer experience in a Mobile-First environmentAwareness Interest Consideration Purchase Experience Referral Repeat
Operations
Consulting
Planning / Analysis
Integrated PM
Automation / Sophistication
API
Customer DB access
Provide Data
PF access
ServicesSolutions
Platforms
Website Website AdsLINE
Chat Email APP
Deliver multi-channel communication
3rd Party DMP / 1st Party DMPVOC data / customer ranking /
demographics / etc.
Customer Data
Integrated Marketing Solutions DECode / DECAds / MA & DMP implementation and operations / customer communication platform / integrated services for LINE
AI-related Solutions Interactive AI total solutions / DECode / DataRobot / DECAI / Robotics Marketing / Analysis & Controlled AI solutions
Global E-Commerce One-Stop Services EC consulting & strategic planning / EC business start-up & operations / EC infrastructure rebuilding & operations / Campaign one-stop / EC fulfillment
Website development / website operations / contentmarketing support / website analysis / SNS posting / integrated marketing operations / LINE / chat
Digital ExperienceServices
Integrated Omni-channel Platform (offline behavioral data)
Acquisition Services
Internet promotion / ad creative / O2O marketing /social media promotion / video promotion / telemarketing
Support & Retention Services
Contact center platform / multi-channel support / global & multi-language support / customer care / sales support / chat / social operations / voice recognition
Support Digital Transform
ation
System Platform Salesforce / Adobe / IBM / ORACLE / amazon
Digital Platform (online behavioral data) Google / LINE / facebook / Yahoo! JAPAN / Twitter
DEC Services
DEC Services Digital Marketing・E-Commerce・Contact Center Services
transcosmos Digital Marketing・E-Commerce・Contact Center (DEC) services blend the "Real" and the "Digital" world together and deliver various multi-dimensional customer communication services to clients. Our DEC services accelerate clients' marketing innovation.
Accelerating marketing innovation
Customer touch points continue to expand, from ads, to websites, to call, to chat and to bot. DEC services support every possible customer communication channel and seamlessly.
Smartphone – a channel for everyone - connects and expands customer touch points
0 9
Sales Expansion
Sales Expansion
"DECode," Data Management Platform ServicesIntegrate databases across channels and connect the data to analysis/autonomation tools
Integrated Marketing: Build & Operate DMP, Leverage AI
Autonomation Services
Set link to external systems(API link, autonomation, and optimization)
● Streamline operations and enable clients to have a dialogue with their customers putting the customers first, anytime, anywhere by setting links to external systems including autonomation tool, chat, and bots on messaging apps
● Help clients achieve autonomation by optimizing and tuning AI and system settings, putting additional value on human touch
Aggregation ServicesMulti-channel DB integration support
● transcosmos's extensive experience in digital marketing, e-commerce and contact center outsourcing services as well as know-how on research and analysis help clients implement integrated marketing across multiple channels
● Offer fully-developed DB environment for centralized data management by collecting and aggregating customer attributes, comments and behavioral history via a variety of channels
Analytics Services
Machine learning and visualization support (data analysis, prediction, and visualization)
● Identify target customer segment and build / tune prediction model by using "DataRobot," as well as other tools to learn and analyze collected and aggregated data through leveraging machine learning
● transcosmos analytics, a team of specialists, supports highly advanced analytical tasks as required
AI-related ServicesSupport clients' digital transformation
● Help clients deliver AI-based, next-gen communication by leveraging auto-reply technologies like chat-bot as well as cutting-edge natural language processing such as voice recognition and text summarizing
Boost consumer recall, affinity, and appetite for the brand
Improve brand image
● Increase brand recall, affinity, and motivate the users to take action by responding to chats
● Evaluate the ads performance by comparing with regular banner ads, TV commercials, etc.
Strengthen communication
Build engagement between consumers and clients● Solve users' challenges and boost their interests in clients'
services by offering more valuable information on services that ads cannot deliver, via the right communication channel at the right time
● Boost customer engagement by collecting and analyzing voice of consumers to optimize targeting accuracy as well as ad content
Leverage chat dataConnect data with our unique DMP
● transcosmos's DMP, "DECode" connects chat data with other various data to perform deep-dive customer analysis and reporting
● Deep-dive analysis on aggregated data offers new findings that help clients develop new marketing initiatives
Integrated Marketing
Deliver a new value of marketing via chat
Channel-integrated Communication ServicesThrough connecting clients and consumers via chat, transcosmos delivers one-stop support that ranges from "Digital Marketing," to "E-Commerce," to "Customer Care," that are all aimed at realizing "full-channel communication," an integrated communication concept that covers customer acquisition, purchase support, and after sales support.
Create a new value of ads
Improve return on ad media● Further improve return on ad budget by maximizing the ads'
value through leading ad visitors to chat ● Improve the efficiency of ad delivery by categorizing users' chat
responses in order to re-approach only the right users based on their category
Increase sales
AwarenessCompare
&Consideration
Deepenunderstanding
Outcome&
Action
Questions&
ConcernsConvertinto fans
Customer support
Ads
Website
E-Commerce Website
Smartphone Chat
Contact Center
Social Media Social Media
● Customer attributes ● Delivery history● CP master ● Member management● Product master ● Ads response history● Purchase history ● Store master
● Email & message delivery and response history● Website & app access log● Sensor & app access log● Inquiry (call log, etc.) & support history● Questionnaire & interview data
Aggregation Services(Collect, accumulate, and integrate data)
Analytics Services(Analyze, predict, and visualize data)
Autonomation Services(API link, autonomate, and optimize)
First party data (own data)
SNS & Community
Ad network & DSP
Ads
Push notice & message
Chat & IVR
Call & Email
Apps & Websites
Interview & MROC
Questionnaire & Poll
Marketing Research
CRM
Challenge 3: AutonomationAutonomate & optimize
by connecting to MA & bot, etc.
Challenge 2: VisualizationVisualize customers via AI, BI
and machine learningIntegrate & manage website,
e-commerce, and external data
Challenge 1: Data Integration
Visualization / Machine learning & Autonomation / Statistics
AI, machine learning, analysis, and BI tool
Third party data
SNS & Community
Private DMP, a closed environment, is essential in delivering data-driven, scientific channel integrated communication."DECode" integrates data across every possible channel, visualizes the results of analysis by machine learning and BI tools, and ultimately helps clients smoothly connect the data to external systems including autonomation tools.
m-ROI optimization
0 8
1 0 1 1
Sales Expansion
Sales Expansion
Internet Promotion
Support clients' marketing strategies by leveraging cutting-edge ads technology
Internet Promotion ServicesWith our cutting-edge solutions that leverage the latest ad technology and our 6 ads operational bases in Japan, transcosmos offers global support for businesses' marketing activities that have become ever more complex, with a myriad of different devices and media in addition to evolving ads technology.
Social AdsEnd-to-end support for social promotions ranging from planning to analysis
● With optimum promotional methods that make the most of Facebook, Twitter, and LINE, solve challenges that clients' face. Our team of experts in social media operations and advertising assist clients with their social promotions based on data obtained from analysis.
● Boost ad performance by using varieties of ad tools that include ad operations tools offered by Social Gear Inc., a certified Facebook partner, and "Sprinklr," an integrated social management platform.
Apps Marketing
One-stop support for customer acquisition, data analysis and monetization via apps
● Propose the best solutions for challenges clients face such as increasing installs and expanding sales. transcosmos helps clients maximize their profits by offering integrated apps marketing support that includes ad planning and operations, and user analysis with the use of DMP.
Data Analysis
Perform quantitative and qualitative analysis on challenges that website, apps, and social face
● By analyzing data, transcosmos solves marketing-related challenges that businesses face. Our dedicated team that has expertise in Google Analytics and other analytic tools sets KPIs, supports implementation and develops analysis report. The team helps clients smoothly operate their marketing PDCA cycle.
Display AdsSupport clients' media strategy across devices
● Focusing on video ads, DSP and infeed ads, transcosmos develops customer touchpoint-oriented media strategies across all devices. We optimize ad delivery and targeting by programmatic media buying, and boost ad performance.
Creative MethodsCreate and improve creative content logically
● transcosmos's experts with an extensive record in creating content for diverse industries develop creative content. By developing and verifying creative content based on statistics and psychology, our proprietary method helps clients improve their ad performances rapidly.
Data Feed Marketing
Maximize ad performance with the power of cutting-edgetechnology
● Maximize ad performance by conducting personalized marketing for each individual customer based on customer and product data automatically. Primarily focusing on Google Shopping Ads and Facebook dynamic ads that work in sync with product and inventory information, the service helps clients solve the challenges they face.
Search Engine Marketing
Develop strategic planning and operations for search engine(SEM and SEO)
● SEM (listing ads) & SEO (Search Engine Optimization) specialists develop and execute strategies by making the most of cutting-edge ad technologies on major media such as Google, Yahoo!, and Amazon.
Utilizing psychology, Gorilla develops creatives logically
Effectively validates theperformanceof creativesusing statistics
Ensures high-speedPDCA cycle using statistics
Media PlanningCommunicationStrategy Operation Analysis Optimization
Com
munication Strategy
Developm
ent to Operation
Performance Verification
to Optim
ization
App Marketing
Chat Ads
O2O Marketing
Display AdsData Feed Marketing
SEM
Social Ads
Data Analysis
Ad Creative
Ad Technology
Comprehensive Solution Leveraging the Cutting-Edge Technology
Diagnoses and improvesLP based on its unique assessment criteria.
Develops appealing ads based on users'voices posted on SNS
Ad creative methodoptimized for mediacharacteristics
Marketing Solutions Implementation Services
Solve clients' business challenges, regardless of industry or scale
● Select and propose the best solution for each client's specific challenges from a variety of service offerings that include MX, CXM, and CRM. Our experienced staff help clients implement solutions.- Implement marketing solutions
Support clients to design and implement "Salesforce Marketing Cloud" and "Adobe Marketing Cloud" that enable marketing automation and cross-channel campaign management
- Implement CMSBased on clients' business scale, needs and operations, we propose, implement, build, and operate the best CMS as a packaged service.
Website Development Services
Support developing website and systems to maximize performance
● Plan, design and create page flow and content optimum for clients' business requirements, leveraging our diverse know-how and the extensive proven record of developing websites for over 600 companies every year
● Develop websites that are compatible with variety of devices with different screen sizes while balancing usability and operational efficiency
Website Operations and Improvement Services
Deliver highly cost-effective operations and visualize challenges
● Build the best operational scheme for each client by combining onsite, nearshore, offshore and outsourcing to streamline operations whilst reducing costs- Operations consulting- Center operations
● Conduct research and analysis in order to improve user experience. Our experts in building and operating websites carry out analysis from client's perspective.- Research and analyze client's current operations - Develop customer journey map- Heuristic analysis- Competitor research and analysis- Log analysis
Website / Platform Development & Operations
Deliver the best channel and experience to clients through operating a PDCA cycle at one stop
Digital Integration ServicesWith the largest service framework in Japan, transcosmos offers a total solution for clients to solve business challenges they face. Leveraging our know-how acquired through serving over 600 clients annually, transcosmos delivers effective and competitive digital marketing services.
● Research and analysis● Clarify challenges● Develop communication strategy● Develop website strategy● Develop system strategy
● Make concept● Planning● Define requirements● Design website● Design system● Coding ● Programming● Verification● Apps development
● Develop and use guideline● Develop and apply operational design● Renew website● Maintain and update system● Tablet solutions
● Website analysis● Collect and analyze log● Verify total performance● Develop website improvement plan● Develop operation improvement plan Tokyo
Sapporo
Nagoya
Tianjin
Okinawa
ManilaJakarta Ho Chi Minh
OsakaFukuoka
Contracted production basesOnsite production bases
Develop Strategy
Verif
icat
ion
Tablet Solutions ServicesDigitalize operations to improve productivity and avoid risk
● Electronic applications from tablet- Ensures highly secure environment, even used for credit card applications- 7 days a week support center available- Receive purchase order for tablet
Development
Operation
Multi device compatibility
1 31 2
Marketing and Promotion Support Services
Provide comprehensive support ranging from promotion planning to performance evaluation
● Deliver highly sophisticated operations services by utilizing Facebook insights. Our "social gear Ads+" delivers and optimizes Facebook ads for clients
● The social listening capabilities of "Sprinklr," an integrated social management platform, improves Twitter ad operations by collecting and analyzing Twitter data
Social Media
transcosmos experts in various service domains that include consulting, planning & creation, marketing promotion, operation & monitoring and research & analysis work as a team to help clients make the most of social media.
Social Media ServicesMaximizing the value of social media
Sales Expansion
Sales Expansion
ConsultingContent PlanningCreation
& Operation
MarketingPromotion
Active Communication
&Review
Monitoring
Research&
Analysis
Social MediaServices
Initial development designOperational design
Social analysis deskAd-hoc analysis
Create basic contentManage various social media accountsLink with owned media
Social media adsCreate campaignsInitiatives to build engagement
CommunicationMonitoring and reportingCompetitor & VOC analysis
Comprehensive service for LINEProvide comprehensive service for LINE ranging from opening and operating LINE official accounts, customer support to CRM strategy
Optimize Facebook and Instagram ads operation through leveraging "social gear Ads+," the PR management system
Research and Analysis ServicesAnalyze big data and leverage the findings for marketing
● Design rules for collecting Voice Of Customer (VOC) data from social media and perform text mining
● Mine customer and POS data, analyze websites and SNS access logs, perform text mining on VOC as needed, and integrate the results
● Report the results of analysis and encourage clients to utilize the findings and the PDCA model for future improvements
Active Communication andReview Monitoring
Operate content to build close communication with fans
● Our dedicated facilitators post information that include selling points to boost fan engagement
● Collect keywords on Twitter, actively communicate with fans and expand the power of positive word-of-mouth
● Provide graphic reports by benchmarking the clients' performance against competitors
Content Creation and Operations Services
Content planning, creation, and operations services
● Effectively deliver valuable information on social media by writing attractive content that maximizes the power of social media accounts whilst offering the optimum creative content for each media. Plan, create, and operate content according to the needs of clients.
Consulting ServicesCreate total solutions to leverage social media
● Support clients in opening various media accounts, designing communication strategy and developing documents and guidelines to help clients meet their objectives in social media. Propose, execute and evaluate the performance of social media marketing plans that are aimed at expanding client's fan base, all in one go
LINE
Friends Good Friends Real Friends Best FriendsOthers
LINE
Increase friends!
Open official account
Convert friends to fans!
One-to-one communication
LINE
Send valuable information to friends!
Connect Business DB with friend's LINE accountSend segmented coupons and recommendations
Business DB
Customer data + LINE
Deepen and grow friendship!
Send sponsored stickersRun gift campaignMembership registration to business's smartphone website
LINE
Messaging
API100
Propose total solutions to leverage LINE-based services
Integrated Services for LINEtranscosmos helps clients communicate with their customers through operating LINE official accounts and running LINE-based marketing promotions by leveraging all available LINE solutions. We offer extensive LINE-based services ranging from customer support to one-to-one marketing.
LINE Official Account Opening and Operations Services
Top performing LINE agency
● Plan content and design delivery scheme to meet clients' objectives such as increasing sales and boosting customer engagement
● Offer comprehensive support for operating a LINE account such as developing creatives like rich messages and rich menus, and developing analytics reports
LINE Ads PlatformCreate customer touchpoint via LINE programmatic advertising
● Develop an effective and efficient ad operations method and propose ad menu and plans that are tailored to each client's strategy to reach customers
● Maximize ad performance by utilizing our proven record in developing and testing infeed creatives
LINE Sponsored Stickers and Direct Stickers Services
Improve corporate image and win fans
● Our dedicated LINE sticker design team has an extensive record creating various popular stickers
● Develop attractive and simple stickers by focusing on standstill and moving of character designs whilst considering actual situations where stickers are used, and analyzing user mindset
● Original character design service is also available
DEC Connect
Deliver one-to-one marketing by connecting various media, tools, and databases
● Deliver simple, clear and customer-centric communication by combining bot auto-reply and operator services on LINE talk
● Deliver recommendations and coupons tailored to each customer based on their LINE friend profile
● Realize highly personalized customer communication by connecting clients' systems with LINE
Joint venture between transcosmos, LINE and salesforce.com● In collaboration with Salesforce-related services, the company
offers diverse solutions and services that build a better and stronger relationship between businesses and users through leveraging LINE's platform user base and transcosmos's sales and development capabilities.
"LINE WORKS – LINE for Business –" ServicesSupport businesses' internal communication
● Enable businesses to use LINE, the everyday communication channel, for their internal communication in a secure environment
● Offer end-to-end support ranging from implementing the service to managing mobile devices
Customer support services via LINEBoost customer satisfaction
● AI automatically replies to customer inquiries on LINE talk, using a pre-developed knowledge base
● Serving customers when necessary, using stickers and emoji, our operators make customers highly satisfied
● Seamlessly connect call and LINE, and offer customer support services via the optimum channel that meets customer needs
For two years running, certified as a "Diamond" partner, the highest certification in the "LINE Account Connect" category under the "LINE Biz-Solutions Partner Program," a program by which LINE certifies sales and development partners of LINE enterprise services.
LINE Ads Platform (LINE’s programmatic advertising platform)
DEC Connect (transcosmos proprietary API integration platform)
LINE Account Connect (LINE official account, LINE promotion stickers, etc.)
Offer initiatives that best match clients' objectives such as branding, boosting brand awareness, and sales promotion.
Shibuya Social Media Center
1 4 1 5
Make the most of omni-channel
Platforms that connect online and offline
Omni-channel integrated platforms "Gotcha!mall" & "Quick Ticket"
Sales Expansion
Sales Expansion
Grow fan base and improve revenue by integrating, analyzing and utilizing big data
Analytics and Consulting Services
Research & Analytics and Consulting
transcosmos consultants and data scientists integrate big data collected via every customer touchpoint and perform research and analysis as well as implement solutions. Based on the results, we help clients grow fan bases and improve revenue by developing marketing initiatives, boosting contact center customer satisfaction as well as improving contact center operations.
Research and Analytics Services
Solve CRM and marketing related challenges by utilizing Big Data
● Plan and execute the optimum research and analysis per each objective and challenge
● Support implementation and utilization of the representative research and analysis tools
- Research on product & service recognition level and U & A (Usage and Attitude)
- Digital content access analysis and usability survey - Promotion & campaign performance evaluation- Customer satisfaction (CS) and Net Promotor Score
(NPS) survey- Call monitoring and mystery call- Customer segmentation (RFM, cluster analysis, etc.)- Prediction model development (decision tree, logistics
regression, etc.)- VOC analysis (call reason analysis, KPI variation factor
analysis, etc.)
- Survey (postal mail, call, website, round table, visits, etc.)- Interview and behavior monitoring - MROC and insight community (build and operate internal
monitoring process) - Access log and website traff ic f low analysis (website,
smartphone, censor, etc.)- Desk research and heuristic analysis- Data mining and text mining- Social listening- Global research
● Offer one-stop services for various types of data and methods
100% subsidiary specializes in research and analysis
● transcosmos analytics overviewOver 60 consultants and data scientists collect and analyze various data. The company supports improving customer satisfaction and expanding sales, through combining its extensive know-how on data with the latest IT.
● Books by transcosmos analytics
"DataRobot," an automated machine learning platformThe world's most advanced enterprise automated machine learning platform
● DataRobot is the world's most advanced automated machine learning platform developed by the world's leading data scientists. Its AI automatically searches through millions of combinations of advanced machine learning algorithms and builds the best predictive models for users regardless of their skill-level and machine learning experience. Ultimately, it helps users increase speed of analysis whilst reducing costs. Its built-in features offer the deepest insights and a whole new understanding of analysis results. Users can also deploy the predictive models to systems via API.
Prepare your dataset Drag and drop Automatically build and evaluate 100s
of models Deploy top models Make predictions
and get insights
Data source
DataRobotDan DonSCOAF 0.8004
An "e-ticketing service" that builds smart stadium via LINE
Gotcha!mall, a shopping-mall style platform matches up consumers with stores and brands with the power of technology, invites consumers to stores via smartphones, and promotes them to shop and dine out.
A platform which connects consumers with stores and brands.
Gotcha!mall3 d i s t i n c t i ve f e a t u r e s
Provides an easy-to-use touchpoint where non-regular customers keepcoming back regularly.Having a diverse store network provides non-regular customers with touchpoints.
1
Considering the needs and wishes of each individual consumer, Gotcha!mall motivates everyone to shop actively.Artificial Intelligence analyzes each individual's various behavioral data and delivers incentives that best match each user's specific attributes and situation.
2
Gotcha!mall incentive-based pricing (pay-per-sale) is linked to store sales and profits.No initial or fixed monthly payments. Stores & brands can execute effective and economical sales promotions continuously. What's more, they can control their total expense budget by setting the number of winning capsules.
3
Maximize
R O IWith the power of AI and
proprietary algorithms Acquire newcustomers
Increase unitpurchase price
Boost visit frequency
Select a Gotcha from various stores.
Get a coupon!! Now, go to the store!! Use the coupon
at the store.
SELECT
Play one Gotcha with one free coin.
Player will see a Gotcha animation…and
PLAYGET
ACTION
24H
SALE SALE
FOOD
Algorithm Platform for Shopping
Delivers active and "Gotcha (got you)!"shopping experiences.
Proprietary algorithms motivate each individual consumer to shop.
Consumer
Active Accessmarketing approach
Pull advertising
Push advertisingGenerate
Sales
& Nurture
CustomersStore
Branda traditional marketingapproach
Match up by the power of technology
AI
The world's most simple, user-friendly e-ticketing service that enables users to "issue tickets via LINE and enter a stadium with an e-stamp". Just connect an existing ticketing system with Quick Ticket via an API to implement the service. Quick Ticket also offers various smart stadium solutions that let stadium visitors enjoy new game experiences by enabling real-time communication with visitors.
Quick Ticket
LINE
Playdata.
1000High scores
pt
Easy to implement with existing ticketing system.Simple and easy to implement, just connect with the existing ticketing system via an API and add "Receive via LINE" to ticket delivery options.
1
Easy to receive & prevent illegal resale.Users can receive and issue their tickets via LINE and emails very easily. Without any special apps, the service prevents illegal resale of tickets.
2
Able to use together with paper-based tickets. Easy to welcome visitors at event sites.No special equipment or lane required to accept e-stamp users. Easy to use the service with a low workload at event sites.
3
Enables continuous communication with event visitors.Quick Ticket enables clients to connect with visitors via LINE and other channels, and so, they can execute various CRM initiatives such as share information on programs that are available in and outside the event, promote revisits, and attract visitors to shop items.* transcosmos will propose related solutions together with this service.
4
Send the ticket to a friend.
Playvideo.
Fooddelivery
Digitalcontent
Coupon Lottery
¥100
STADIUMSTADIUM
4 d i s t i n c t i ve f e a t u r e s
Issue a ticket via LINE.
1
Enter the stadium by showing e-stamp.
2
Enjoy special services via chat.
4
Share experience with friends after the event.Share experience with friends after the event.
5
Expand event experience with the use of digital.
3
* Client:Saitama Seibu Lions
Sales Expansion
Sales Expansion
1 6 1 7
Clients
Company B
Company A
Company C
Consumers
Delivers superiorand attractive
Japanese productsto global market
transcosmos named FIVE STAR SERVICE PROVIDER by TMALL, the largest online marketplace in China, for its superior e-commerce operations
High Performance Award -- eBay Korea
E-Commerce One-Stop
E-Commerce One-Stop Center
transcosmos realizes seamless communication in operational processes and improves "Operational Excellence" through centralizing e-commerce operational functions in One-Stop Center. We execute "Real-Time Marketing" to streamline sales and marketing processes toexpand clients' sales in this dynamic market while rapidly improving operational processes from consumers' perspective to optimize "Customer Experience"
Strength of One-Stop Center : Operational Excellence
Global E-Commerce One-Stop Services
Photo Shooting Area
E-Commerce WebsiteDevelopment & Operation Area
Customer Care Area
Research & Analysis Area
Web Promotion Area
Order Taking & InventoryManagement Area
Merchandise Sorting& Storage Area
MerchandiseReceiving Area
Picking & Packing Area
Shipping Area
Gift Packaging
Area
MerchandiseShipment
MerchandiseMeasuring
Area
ReturnedMerchandiseStorage Area
Receipt ofMerchandise
Japan
Kita-Kashiwa E-Commerce One-Stop Center
U.S. E U
Sourcing SalesOperation
transcosmos supports our clients' overseas business development
Global E-Commerce One-Stop Servicestranscosmos provides e-commerce one-stop services ranging from sourcing, to operations, to sales in 48 countries including Japan, Europe, the United States, China, Taiwan, South Korea, ASEAN and Latin American countries according to the clients' e-commerce and brand strategy.
E-commerce shopping mall– the home of masterpieces –
E-commerce website for Sake DeliversJapanese drinks around the globe
Japan
Number of members: 10 millionJapan's e-commerce mail order website
A digital native apparel brandfrom the West Coast
A cross-border e-commerce website - A gem for Japanese character items -
Brazil Mexico Argentina
Major e-commerce retailers in ASEANSingapore
ThailandThailand's major e-commerce retailers
China's largest apparel e-commerce support company
ChinaCross-border e-commerce websites
targeting Chinese market
China's major e-commerce retailer
China's largest e-commerce mall
Taiwan
Taiwan's leading e-commerce retailer
Malaysia
Malaysia's leading e-commerce retailer A leading South Korean general e-commerce shopping mall
South Korea's largest e-commerce mallSouth Korea
IndonesiaE-commerce subsidiary in Indonesia
Argentina
Chile
Colombia
MexicoBrazil
Latin America's largeste-commerce marketplace
Mexico and Brazil's leading e-commerce retailer
Indonesia's leading online marketplace
1 91 8
Sales Expansion
Sales Expansion
シンガポール大手 ECリテーラー
E-Commerce One-StopService Coverage
Asia
LatinAmerica
Europe
Japan China South Korea Taiwan Indonesia Thailand Philippines Vietnam Singapore Malaysia India
North America U.S. Canada
UK Germany France SpainItaly Holland Sweden DenmarkFinland Norway Switzerland PolandBelgium Austria Greece PortugalIreland Romania Hungary LuxembourgBulgaria Slovenia Lithuania LatviaEstonia Cyprus Malta Slovakia Czech Republic Croatia
Brazil Mexico Argentina Colombia Chile
Global E-Commerce One-Stop NetworkWe secure sales space in major e-commerce malls, websites, and retailers around the world by aggressively partnering with and investing in players focusing on the growing e-commerce market. transcosmos provides clients' products and services in 48 countries around the globe through closely working together with prominent local e-commerce outsourcing companies.
A leading fintech player offers paymentplatform including mobile POS terminalsand mobile wallets for retail and logistics
companies in Asian countries
Delivers effective omni-channel marketing solutions such as ads, coupons, loyalty
points, and chat by leveraging payment data
Sells and operates Facebook and Instagram ads around the globe
Optimizes Facebook ads / Instagram ads utilizing "social gear Ads+," the ads management service
Delivers "Gotcha!mall," a platform whichconnects consumers with stores and brands,
in Japan and ASEAN
Using a capsule toy gimmick (mini vending machine), drives consumers' "store visits,
purchases, and re-visits" via their smartphones
U.S.
The leading e-commerceone-stop services company in Europe and the United States
A US-based digital agency specializing in e-commerce
Sweden
European e-commercesystem solutions company
Argentina
ChileColombia
BrazilMexico
Latin America'slargest e-commerce
marketplace
Latin America'se-commerce one-stop
services company
Mexico and Brazil'sleading e-commerce retailer
E-commerce shopping mall- the home of masterpieces -
Japan
E-commerce website for SakeDelivers Japanese drinks around
the globe
Number of members: 10 millionJapan's e-commerce mail order website
A cross-border e-commerce website - A gem for Japanese character items -
A digital native apparel brandfrom the West Coast
South Korea's largest e-commerce mall
South Korea
China
Wholesales and distribution companytargeting major Chinese e-commerce retailers
China's largest apparele-commerce support company
China's leading digital agency
China's largest e-commerce mall
Cross-border e-commercewebsites targeting Chinese market
China's major e-commerce retailers
Thailand's major e-commerce retailers
Thailand
A leading South Korean general e-commerce shopping mall
Malaysia's leading e-commerce retailer
Malaysia
Singapore's majore-commerce retailers
Delivers superior andattractive Japanese products
to global market
Singapore
Taiwan
Taiwan’s leading e-commerce retailer
Indonesia
E-commerce subsidiaryin Indonesia
Indonesia's leading online marketplace
Delivers superior Japanese Sake to consumers in Japan and abroad
E-Commerce Website for Sake Delivers Japanese Drinks Around the Globe
A cross-border e-commerce website delivering Japanese character items to fans around the globe
A cross-border e-commerce website - A gem for Japanese character items -
Japan's E-Commerce Mail Order Website
Sells clients' products via mail-order and e-commerce to its 8.5 million members
E-commerce shopping mall – the home of masterpieces –
Sells attractive Japan-themed products only available here
Sell on transcosmos'sCross-BorderE-Commerce
Websites
Sell ontranscosmos's
Local E-CommerceWebsites
Sell on Local E-Commerce Malls /
Sell on Clients' Local E-CommerceWebsites
transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment
transcosmos sells clients' products via our e-commerce channels such as "Nihon Chokuhan," "Fujimaki Department Store," "Saketora" and "Geek Jack," in addition to providing one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment.
For the Japanese Market
Sales Expansion
Sales Expansion
2 0 2 1
Global E-Commerce Platform Provided by the transcosmos Group
Global E-Commerce One-Stop Services(Per Country / Region) Selection of One-Stop E-Commerce Services optimized for each country's e-commerce market. Each client can select from diverse e-commerce business strategies to fit its needs such as entering e-commerce market by itself, executing cross-border e-commerce business from Japan or commissioned sales through transcosmos's e-commerce channels.
transcosmos Provides E-Commerce One-Stop
Services
transcosmos Distributes & Sells Clients'
Products via our E-Commerce Channels
Sell on Local E-Commerce Malls /Sell on Clients' Local
E-Commerce Websites
Sell on transcosmos's Cross-Border E-Commerce Websites
CrossBorder
Local
Sell on transcosmos's Local E-Commerce Websites
Local
Sell on Local Retailers'Websites via transcosmos's
Wholesales / Distribution Channels
Local
Local
CrossBorder
Local
Consum
ersC
onsumers
Clients' Products
Clients' Products
transcosmos's eCommerce HUB is an integrated e-commerce platform that is filled with over 50 years of IT outsourcing operational excellence. eCommerce HUB seamlessly links the systems required for e-commerce business at real-time. Moreover, the platform satisfies clients' diverse needs by closely integrating logistics, payment, advertising, and all other essential services.
Integrated E-Commerce Platform transcosmos eCommerce HUB
Japan
Major Achievements in Japan
NASDAQ-listed PFSweb is a leading company in the U.S. e-commerce one-stop services industry. PFSweb delivers e-commerce solutions via various global standard e-commerce platforms that include Salesforce Commerce Cloud (former Demandware), Oracle Commerce, Magento, SAP hybris, and IBM WebSphere Commerce.
Headquartered in San Diego, U.S., Digital Operative is a digital agency specializing in e-commerce. Being a certified partner, Digital Operative excels in website development on these e-commerce platforms - Shopify / Shopify Plus and Magento. Digital Operative also offers content improvement services like A/B testing and conversion optimization solutions.
As an e-commerce support company specializing in developing e-commerce solutions, VAIMO was named as the leading e-commerce solutions partner in the EMEA region by Magento. With its of f ices in Sweden, the United Kingdom, and South Africa, VAIMO develops e-commerce systems for clients in Europe and the United States.
A US-based digital agencyspecializing in e-commerce
Digital Operative
A European e-commerce system solutions company
VAIMO
A leading e-commerce one-stop services company in Europe and the United States
PFSweb
WarehouseManagement System
Call TrackingSystem
Process Management System
Store FrontSystem
Marketing Automation System
Digital Apply System
Order Management System
E-mail marketingengine
Chatbot platform
Payment system
Global e-commerce shopping malls
* Amazon is a trademark of Amazon.com, Inc. or its affiliates
Global delivery network
Yamato Transport
BI and Analytic Tools
Social login
e-Ticketing system
Amazon*
Major Achievements in South Korea
For the ASEAN Marketstranscosmos supports clients' e-commerce business entry into ASEAN market, with strong partnerships with top players in the market and our know-how accumulated by the local subsidiaries in Thailand, Vietnam, the Philippines, Malaysia, and Indonesia.
transcosmos has been providing services in China for 20 years, accumulating vast experience with e-commerce operations for over 50 companies. Through strong partnerships with major Chinese businesses, we support clients' e-commerce business expansion considering Chinese culture and characteristics.Since its entry into Taiwan in 2016, transcosmos has been offering its e-commerce one-stop services to clients via various channels that include their own e-commerce websites, e-commerce shopping malls, and e-commerce retail stores.
transcosmos Group's E-Commerce Outsourcing Companies
China Taiwan
ASEAN
For the Chinese and Taiwanese Markets
2 32 2
China's largest apparel e-commerce support companyOffers O2O initiatives by connecting online store with brick-and-mortars
China's top 3 media buying digital agency
Thailand, Vietnam, Philippines, Malaysia, Singapore and India
Sales Expansion
Sales Expansion
Local
For the South Korean Marketstranscosmos has been providing contact center, direct mail, and field service including E-Commerce One-Stop Services to over 200 major companies in South Korea for 14 years. Now, we are the largest independent BPO vendor in South Korea.
South Korea
Consum
ers
Clients' Products
Clients' Products
Local
Sell on Local Retailers' Websites via transcosmos's
Wholesales / Distribution Channels
China's Leading Wholesale and Distribution Company for E-Commerce Retailers
Distribute our clients' products, focusing on c osmet i c s , to e - c ommerc e re ta i l e r s including JD.com, JUMEI, vip.com, and Amazon.cn
Consum
ers
Clients' Products
Consum
ers
CrossBorder
Sell ontranscosmos'sCross-Border
E-Commerce Websites
Sell on transcosmos's Cross-Border E-Commerce Websites
Cross-border sales of clients' products to the Chinese and Taiwanese market
Local
Sell on LocalE-Commerce Malls /
Sell on Clients' Local E-Commerce
Websites
China's Largest E-Commerce Malltranscosmos named FIVE STAR SERVICE PROVIDER by TMALL as e-commerce operations service provider, recognized for its superior service capability and collective strength. transcosmos is the one and only Japanese company which won five starts
transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment
transcosmos has received "High Performance Award" from eBay Korea, operating company of Gmarket, for our contribution to overseas sales business for Gmarket, South Korea's largest online shopping mall
South Korea's Largest E-Commerce Mall
transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment
Sell on Local E-Commerce Malls /
Sell on Clients' Local E-Commerce
Websites
As an online master distributor in South Korea, transcosmos performs import wholesale business operations for DeAGOSTINI Japan. DeAGOSTINI Japan
Major Achievements in ASEAN
tw.mall.yahoo.com
shopping.pchome.com.tw
www.momoshop.com.tw
shopee.tw
Certified as a cross-border service provider of Lazada by TMALL
Major Achievements in China and Taiwan
インドネシアEC子会社
日本をはじめとする世界各国のお客様企業がもつ優良な商品をインドネシアの消費者へお届け
Sell on Local Retailers' Websites via transcosmos's
Wholesales / Distribution Channels
Local
E-commerce (online)
Brick and mortar stores (offline)
Marketing
Department stores Cosmetics stores Mass market retailers
Experimental Marketing Campaigns
SNS operations in English
Local
CrossBorder Cross-Border E-Commerce Website Targeting ASEAN Market
Cross-border sale of clients' products into ASEAN market
Sell ontranscosmos's
Local E-CommerceWebsites
Sell ontranscosmos'sCross-Border
E-Commerce Websites
E-commerce subsidiary in Indonesia
transcosmos Commerce delivers the excellent products of our clients in Japan and around the world into the hands of Indonesian consumers.
transcosmos helps brands boost their brand awareness and expand sales by merging online and offline marketing.
Sale of Panasonic eneloop on “Lazada” in ThailandSupported to launch a store on “TMALL" China's largest
e-commerce mall
Delivers Facebook / LINE ads for Taiwanese consumers
Major Achievements in China and Taiwan
www.mercadolibre.com www.amazon.com.mx
2 52 4
Sales Expansion
Sales Expansion
SupplierDomesticMarket
Cross-Border E-Commerce
Cross-border e-commerce market value was 1.3 trillion yen in FY 2017; in 2021, it is expected to be doubled to over 2.85 trillion yen (from "FY 2017 Market Research pertaining to Electronic Commerce Business" by Ministry of Economy, Trade and Industry). In addition, due to the popularity of internet and improvement of logistics infrastructure in ASEAN countries as China Plus One, the ASEAN market is expected to grow rapidly.
transcosmos's Cross-Border E-Commerce Channels for Japan, China, and the ASEAN Markets
t ranscosmos provides cross -border e-commerce websites for Japan, China, and the ASEAN market and sellshigh-quality products to local consumers.
● Unique sales approach, leveraging local subsidiaries' expertise in business practices in respective market Understanding the local market, transcosmos sources products that meet local needs and executes effective branding & marketing
initiatives to expand sales.
● Pipeline with prominent local sales channels Leveraging prominent local cross-border e-commerce sales channels as well as its own, transcosmos maximizes sales volume for
its clients.
● International logistics, leveraging E-Commerce One-Stop Center transcosmos's E-Commerce One-Stop Center realizes the optimum international logistics for consumers around the globe, capitalizing on
its expertise in international logistics including customs, laws and regulations, delivery scheme, etc.
● Cross-border e-commerce business operations Provides end-to-end services from e-commerce website development and operation, order management, customer support
to international logistics, capitalizing on its know-how on international e-commerce business operations.
Sales Agreement
SellerGlobalMarket
Production
Manufacture
Production Factory
Warehouse
ProductSales
Seller
Distribution Company
Warehouse
E-Commerce Website
Operations
Local Delivery
Cross-Border E-Commerce Sales Channels
Orders
Bonded Zone / Free Trade Zone
Free Trade Zone
Customs Office
Consumers
transcosmos's Cross-Border E-Commerce Business
Consum
ers
A European e-commerce system solutions company
U.S. E U
Services for Europe and the U.S. Markets
transcosmos provides support for clients' e-commerce business entry into Europe and the United States market with a strong partnership with PFSweb, the e-commerce one-stop services company which has operational experience with over 150 companies in Europe and in the United States and VAIMO, the e-commerce system solutions company with experience of designing e-commerce websites for over 400 companies.
Clients'
Products
Local Sell on Local E-Commerce Malls /Sell on Clients' Local E-Commerce Websites
transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment
transcosmos Group's E-Commerce Outsourcing Companies
A NASDAQ-l isted company offer ing e-commerce one-stop services in the United States. In addition to offering fulfillment and customer support services at their own warehouse, PFSweb delivers a wide range of services that include payment processing, e-commerce system development and sales promotions.
A digital agency specializing in e-commerce in the United States. Digital Operative is an certified solutions partner of Shopify Plus and Magento.
One of the Best E-Commerce One-Stop Services Companies in Europe and the United States
A Swedish e-commerce system solutions company with a track record of developing e-commerce website on "Magento," the global standard open e-commerce platform, for over 400 companies. The winner of 2015 EMEA (Europe, Middle East, and Africa) E-Commerce Partner Of The Year Award.
Argentina ChileColombiaBrazil Mexico
Major Achievements in Europe and the United States
Provides Comprehensive Support for VAIO® Brand PC to Enter the U.S. Market
Services for Latin America Markets
Major Achievements in Latin America
Clients' Products
Consum
ers
Latin America's E-Commerce One-Stop Companies
Sell on Local E-Commerce Malls /Sell on Clients' Local E-Commerce WebsitesLocal
Offers e-commerce one-stop services in Latin America, in addition to providing store opening support on Latin America's largest e-commerce retailers "Mercado Libre," "amazon.com.mx," and "amazon.com.br."
transcosmos provides one-stop services ranging from market research & analysis, e-commerce website development & operations, sales promotion, and to fulfillment
Japan to Global
Japan to China Japan to MalaysiaJapan to Thailand, Malaysia,
and SingaporeChina to ASEAN
A US-based digital agency specializing in e-commerce
www.amazon.com.br
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Cost Optimization
transcosmos supports our clients' Cost Optimizationthrough our various outsourcing services.
Cost Optimization
Back-Office for Human Resources, Accounting, and Sales depts Ordering and SCMHousing & Construction Designing, Construction Back-Office and,BIM Implementation Support & OperationMachine Designing, Built-In Development, and Back-Office for Design & ProductionSupport Desk, System Operation & Maintenance, IoT, and Multi-device lifecycleContact CenterOffshore
Back-Office Services
SCM Back-Office ServicesBuilding Infrastructure Services
Engineering Services
IT Outsourcing Services
Contact Center ServicesOffshore Services
Service coverage
Planning&
Development
DigitalBPO
SalesLogistics
Production After-salesservice
Corporate
・Dealer management・Document solutions
・Sales back-office・Revenue management・Dealer management
・HR・Procurement・Accounting・Information systems・Helpdesk
・Design・Design back-office・Embedded development
・Production back-office・Construction back-office・BIM support
・Order processing ・Logistics management・A / R collections・Combined order processing
Supplier
Invoice Send Receive / Sort
Systemregister Check Approve /
Pay Store Analyze
Company
Store e-documents
Phase 1(Paper-based circulation)
Phase 3Commonalization
(Platform)Platform
Phase 2Standardization& Automation
(BPR / RPA / AI) Capture RPA
Convert to data
BPM
Digital data circulation
Store e-documents
Steps to fully utilize Digital BPO services (e.g. billing to payment process)
Bring digital transformation to your and your business partners' operations processes
Analyze existing business processes, categorize and standardize common tasks to the max, and ultimately build a new operations process.
Clarify decision-making criteria and identify regularities in order to conduct pattern analysis and generate algorithms. Automate optimized processes with the power of RPA and AI.
Using transcosmos's proven operational know-how, put together each client's common operations and build a platform. The shared platform helps clients maximize their performance.
Improve processes
Standardization
AutomateRPA/AI
PlatformsCommonalization
Key Point
Digital Transformation (for i l lust rat ions purpose only)
Digital PFRPA/AI
AnalogD
igital
Operations process
ManualRPA
Automate Automate Simplify
"Digital BPO ®" is a registered trademark of transcosmos inc. (Registration No. 5982695)
DigitalTechnology
RPA
AI
bot
BPM
Plat-form
EfficiencyTools
OperationsKnowledge
CenterEnvironment
Visualization /Analyzing /
BPR
Standar-dization
OperationalExcellence
DigitalBPO
Digital BPO® Digital BPO is our new services integrated digital technology into the existing high-level of human operations.
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Cost Optimization
Cost Optimization
Full Outsourcing Services forOrder Fulfillment
Optimize order fulfillment center cost, quality, and productivity
● Review and optimize order fulfillment process ranging from processing incoming orders via various tools like EDI and FAX, to checking inventory, to managing delivery
● Optimize complete process by performing industry specific BPR● Develop operational scheme which does not rely on individual
skills by leveraging our unique operations support tool which is developed through our know-how built upon our extensive track record
Account Receivable CollectionServices
Support payment management ranging from invoicing, tocollection, to reconciliation
● Support clients in managing complex payment-related operations including acceptance inspection, invoicing, and collecting account receivables
● Ensure service quality by utilizing our operations support tool which visualizes the specific characteristics of each business partner whilst standardizing the process
Ordering and SCM
End-to-end support for SCM-related operations
SCM Back-Office Services
● Receive orders for delivery, transportation, shipping and storage, respond to delivery-related inquiries and manage delivery information
● With knowledge of the entire business process, develop required documents such as invoices and bill of lading, and optimize application procedures
Delivery Management and Trade Administration Outsourcing Services
From receiving and registering shipping and delivery orders,to managing warehouse and delivery data
● Prepare, build and maintain facilities and resources required for order fulf i l lment including IT equipment, network infrastructure, business application, and work area
● Our optimized standard order fulfillment process enables clients to shift to new environment swiftly
● Volume-based charge system optimizes operational cost
Integrated Order FulfillmentServices
Optimize costs by developing standardized order fulfillmentprocess and introducing volume-based charge system
Ordering Supply and Demand Adjustment Billing and Collection
● Process deliveries● Returns● Manage delivery & collection● Shipping instruction● Change master● Special shipment● Notify best-before date● Returned item processing● Process order forms● Cancellation● Payment management● Respond to inquiry, trouble shooting, system support
● Acceptance inspection & billing● Request for reissue● Revenue recognition● AR management● Develop sales statistics● Record AP● AP management● AP statistics● Respond to inquiry, trouble shooting, system support
SCM, Sales and Logistics Departments
ValuedClients
Distributors
Customers
● Enter order data● Receive EDI order● Correct EDI error● Confirm & manage delivery date● Change & cancel order● Negotiate with customers● Check & confirm inventory● Notify best-before date● Quotation● Estimate● Receive application● Check & register application● Respond to inquiry, trouble shooting, system support
● Stock & order● Inventory check● Adjust inventory● Placing orders● Respond to inquiry, trouble shooting, system support
Delivery Adjustment
Supplier
Factory
Leveraging our know-how on order fulfillment operations for various products, transcosmosdelivers highly productive, high quality back-office services including receiving orders,balancing supply and demand, arranging shipments, and collecting payments,via improving clients' complex operations that tend to rely on individual skills.
InsuranceNew Contract Payment & Screening
Back-Office for Human Resources, Accounting, and Sales depts
Optimize operations cost by improving clients' indirect operations processes
transcosmos helps clients shift their resources from indirect operations to direct operationsthrough optimizing processes and costs of various indirect operations including those incritical functions.
Back-Office Services
Corporate Back-Office ServicesOptimize process and cost of mission-critical tasks
● Provide comprehensive back-office support for corporate functions such as accounting, human resources, and Procurement departments
● Optimize cost by leveraging shared services and offshore and nearshore BPO centers
● Realize further cost reduction in clients' subsidiaries and shared departments
● Support ID verifications and system registration for obtaining "My Number" under secure environment
Sales Back-Office Services
Wide range of support for incidental / indirect operations of marketing and sales activities
● Provide comprehensive back-off ice support for sales related tasks
● Conduct BPR and identify focus tasks for sales department. Drive shifting time and efforts from indirect tasks to making proposals and closing deals
● Provide comprehensive support for sales and back-office tasks for stores, dealers, and franchises
● Centralize support desk and improve convenience for the customers
● In the social security business area, we support policyholders in obtaining "My Number" under a secure environment
Document Solution Services
Efficiently support creating various documents under a secure environment
● Services for insurance industryProvide comprehensive back-office support for signing new contracts, maintaining registered data and collecting payments Provide high quality, affordable services to digitalize medical cert i f icates and medical check-up forms by ut i l iz ing clients' system
● Services for credit cards, credit sales, and leasing industryOur dedicated team supports end-to-end process from appl icat ion ( including credi t and error checking) to cancellation with a short delivery time by util izing our operational system, which is built on our proven know-how
● Services for distribution industry and new businessesProvide comprehensive back-office support for registration and data maintenance* process for loyalty membership cards and new power providers
* Data maintenance: Procedures to update registered information such as name, address, and bank account, during the contract term
Sales
Sales Confirmation
Brand Management
DealershipManagement
Accounting
Information Systems
Human Resources
Corporate B
ack-Office
Sales Back-O
ffice
Procurement
Client
SourcingManagement
Payment
Order Management
Outsourcing Management
Production Management
Product Management
Payment Management
Payroll
PurchasingManagement
Application Management
CustomerSupport
Document Solution
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Cost Optimization
Cost Optimization
Machine Designing, Built-In Development and Back-Office for Design & Production
End-to-end support ranging from product designing and development,to all related operations
transcosmos provides diverse support services for clients in the manufacturing industry,including design, development, manufacturing, and customer service by leveraging ourknow-how in design built upon a proven record. Ultimately, we help clients boost theircompetitiveness in the global market.
Engineering Services
Design ServicesSupport visualizing various processes for product design
● Provide contracted design services for derived models and variations of each model
● Provide wide range of services from design, to analysis, to assessment for press molding and resin parts
● Support designing various design data (3-dimensional modeling, 2-dimensional drawing)
Built-In Development ServicesProvide flexible and stable development framework
● Support design development, operation check and functional testing and verification in built-in development business area
● Guarantee customer's quality requirements by setting up operational framework which supports development process model for automobile industry and is in compliance with functional safety standards
Back-Office Services for Design and Production
Optimize process and cost
● Support obtaining various cert i f ications required for manufacturing business
● Support improving productivity by collecting, accumulating, analyzing and leveraging information scattered around various departments
● Outsourcing service for design associated tasks such as developing technical documents, various standards and manuals, leveraging our centers in Japan and abroad
Reform Area
Execution
Strategy
Operation Area
● Front-loading● Concurrent engineering● Quality & Environmental certification● Centralized information management & Traceability
● Brand strategy● Technology strategy● Product concept● New technology development
● Project management● Technical document● System & Product verification● CAD & PLM operation and maintenance
● Blanket product development contract● Mechanical design & Build-in development● 3D model, drawing and analysis● Coding
Creative Area
Visualization Area
ProductProcess
Back-O
ffice for Design and Production
ManufacturingIndustry
Design &
Built-In D
evelopment
Engineering IT Services
Support effective use of essential IT tools for product development
● Support implementing and operating PLM to centralize information● Provide training and support for various engineering tools
including CAD and PDM● Support building and operating system infrastructure to
streamline design tasks
Housing & Construction Designing, Construction Back-Office, and BIM Implementation Support & Operation
Deliver one-stop support for end-to-end process ranging from planning tofollow-up after sales
Building Infrastructure Servicestranscosmos offers extensive, end-to-end outsourcing services ranging from sales to follow-up after sales for clients in the housing, facility, construction, and electric power industries.
Services for Housing IndustryOffer platform which supports high performance-homes
● Comprehensive support ranging from basic design, to detailed design, to production design
● Respond to owners' inquiries whilst ensuring safety to enable clients to focus on their core business
● Develop system infrastructure including business systems and building component DB
● For builders, deliver platform services that specialize in calculating energy savings, developing various housing performance applications and creating structural designs
Services for BuildingEquipment Industry
Support extensive processes in the buildingequipment industry
● Develop proposal and estimation for products and respond to inquiries from wholesalers
● Comprehensive support ranging from basic design, detailed design to production design
● Convert product design data to 3D production data● Create various functional design data to build BIM objects for
construction products
Services for Construction Industry
IT+BPO services offer extensive support ranging from design to construction
● Innovate and streamline operations for designing and construction
● One-stop support for business process transformation with BIM
● A mix of various tablet solutions and construction back-office services enable clients to boost productivity at the construction site as well as to focus on their core business
Optimize operations in electric power andtelecommunications industry
● Offer designing and construction back-office services for FTTH, wireless networks, electricity and pipeline facilities
● Organize and improve operations whilst optimizing operational costs by leveraging our BPO centers
● The services include tasks in system infrastructure area, such as developing original tools including building family and functions
Services for Electric Power andTelecommunications Industry
Design support・Pre-contract basic plan, perspective and house exterior plan ・Detailed design plan after contract・Count components and create a working budget ・Various back-office services for renovation, etc.
Platform for energy saving calculation and nonstructural design・Building envelope calculation・Primary energy consumption calculation・Various housing performance applications and BELS application support・Quantity calculation, structural calculation, structure drawing etc.
Design support・Basic design drawing and implementation design drawing・Working drawings and as-built drawings ・Preliminary estimate and production estimate・Strength calculation report and component cost estimate・3D modeling of components, etc.
Sales back-office・Estimates (residential and non-residential)・Perspectives and presentation boards・Product inquiries, etc.
BIM・Object functional design・Object weight-saving・Object construction, etc.
BIM・Implementation assessment・Design modeling・Data extraction and integration ・Construction modeling・Construction process simulation・Tool training・Software support desk・Application development support, etc.
Design construction back-office・FTTH, wireless networks, electricity and pipeline facilities・Relocation construction design・Trunk cable design operations ・Various applications・As-built drawings ・Construction process management ・Construction component ordering・Process management system operation・Wiring diagram system registration・GIS facility information management・System helpdesk, etc.
Construction back-office
・Preparation of various applications ・Construction planning back-office ・Vendor information management (vendor information on inspected completed work quality) ・Labor safety documents ・Construction photo documentation ・Various tablet solutions, etc.
Housing Building Equipment Construction Electric Power and Telecommunications
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Cost Optimization
Cost Optimization
Contact Center
Deliver contact center services that optimize and maximizethe value of customer experience
As customer behavior and mindset continue to diversify, customer services at contact centers become ever more critical. transcosmos helps clients build and operate strategic contact centers that support dialogue with their customers via various communication channels.
Contact Center Services
Customer support services via LINESeamlessly connects call to LINE
● Enable users to make a free call with just one click (on a button or link) on "LINE" or company websites, which will automatically connect them to IP phones.
● IVR (Interactive Voice Response) or operators will send messages to users' LINE accounts and invite them to "LINE" chat support based on their mobile numbers.
● Delivers a call-chat hybrid customer support service via "LINE".
Global Contact Center Services
Provide services in China, South Korea, ASEAN, Europe and the U.S.
● Provide high quality contact center services across the globe by utilizing our accumulated know-how
● Support 23 languages with 75 bases and 32,000 workstations in Japan and abroad
● Provide multi-language contact center services for increasing foreign visitors to Japan by leveraging bases in Japan and abroad
Digital Communication ServicesSupport diversified channels
● Offer non-voice services for smartphone users on top of traditional contact center services to support diverse, essential channels
● Chat operators and chat-bots offer non-voice services● Help clients increase sales and boost customer satisfaction
Contact Center Consulting Services
Support designing contact centers that meet the business objectives
● Visualize contact center's missions and identify challenges● Rebuild and create ideal contact centers by developing
improvement plans● Develop and apply quality management criteria and the cycle
Platform Services
Support implementation and operation of communication channels
● A cloud-based service centrally manages customer inquiries received via every possible channel. The platform has an ability to work with cutting-edge technologies that include voice recognition, bot and AI.
Security ServicesHelp clients protect their valuable assets from cyber attacks
● Based on vulnerability diagnosis, assessment, and analysis, propose countermeasures according to clients' needs
● Detect alerts at an early phase via real time monitoring, and solve issues immediately
● Offer training to prevent ever diversifying targeted attack email
● Offer an early alert report on unprecedented cyber attacks
Support Desk, System Operation & Maintenance, IoT, and Multi-device lifecycle
Support business's digitalization at optimum costs with our one-stop servicesranging from implementation to utilization of IT and systems
Leveraging our know-how built upon our extensive service record, transcosmos offerscomprehensive support from the best service base for each client to help themstrengthen their competitiveness by utilizing IT.
IT Outsourcing Services
Provide the optimum helpdesk which matches with business
● Provide wide-ranging support from implementation planning and training for business operation system and ERP to helpdesk services
● Propose effective solutions based on our business expertise, fully understanding the context of the inquiries coming from agents and dealerships
● Provide the optimum support for each industry and business from the user's perspective
● Provide multi-language, 24/7 service by combining onsite and centers
System Operation and Maintenance Services
Improve business efficiency by providing support from user's perspective with fully understanding the business
● Detect early signs of defects and failures by daily monitoring and data analysis
● The services include monitoring, performing primary isolation when failure is detected, troubleshooting and onsite support, under various environments such us on-premises and cloud
● Prevent operational errors and improve operational efficiency by standardizing monitoring process and implementing automation tools
● Provide 24/7 services by combining onsite and centers
Support Desk Services
Offer ever increasing devices effectively and securely
● One-stop services ranging from procurement, to kitting, to operations management for multiple devices including PC, tablet, smartphone, and more
● Manage assets, configuration information, and critical information to ensure security, along with device information
● Support time-consuming operations such as developing master image, verification after OS and application updates, etc.
Lifecycle Services for Multi-Devices
Devices (Server, PC, smartphone, tablet, IoT device)
Infrastructure(Firewall, load balancer, server, network, OS, database)
Packaged Application & Business Application
CostCalculation
FinancialAccounting
HRManagement
PayrollManagement
LaborManagement
CustomerManagement
DealerManagement
・・・ SalesManagement
Order TakingManagement
ProductionManagement
PurchaseManagement
OrderManagement
AssetManagement
InventoryManagement
LogisticsManagement
Planning
・Current status survey・IT strategy planning・Execution planning
Designing
・Business process design・Application designing・Operations designing・Infrastructure designing
Development
・Application Development・Infrastructure development・Systems Inspection・Operations Inspection
Maintenance
・Application maintenance・Infrastructure maintenance・Infrastructure update
Operations
・Application monitoring・Infrastructure monitoring・SOC operations・Infrastructure operations
Support desk
・Inquiries・Receive applications・Kitting・Asset management & configuration management
®
transcosmos
TEL
®
DB
®®®
Voice recognition
BI
bot
Special Option
DMP
VOC
Quality management
AI
WFM
Channel options
Wait time
Switch to smartphone
FAQ
IVR
CTI
Call recording
Reporting
Inbound
Outbound
Contact history
FAQ
Users
Data analysis
Non-voice support
Onsite Centers
Chat, SMS, Email,and Support page
Cloud-based
Clients
Services
Consulting
Inbound
Outbound
Field
Social
Analysis
Marketing, customer support, corporate planning
A cloud-based contact center platform which centrally manages communication data that are scattered across various customer touchpoints, and enables businesses to use the data as their marketing assets.
Digital
Data including customer, contact, orders & purchases and VOC
Offshore
Ensure service quality equivalent to that of Japan at an affordable price
transcosmos's offshore resources provide high-quality, affordable services in Japanesefor clients in Japan.
Offshore Services
Cost Optimization
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transcosmos supports clients'
Global Expansion with our various
outsourcing services
China & TaiwanSouth KoreaASEAN Europe & the United States and Latin America
Services for the Chinese and Taiwanese MarketsServices for the South Korean Markets
Services for the ASEAN MarketsServices for Europe & the United States
and Latin America Markets
Global
Partners and Affiliates transcosmos's Global BasesU.S. (Silicon Valley / Sacramento / New York / Los Angeles / Stevens Point / Phoenix)UK (London)China (Shanghai / Beijing / Tianjin / Daqing / Dalian / Benxi / Shenyang / Suzhou / Changzhou / Jinan / Wuxi / Hefei / Xi'an / Changsha / Wuhan / Guangzhou / Shenzhen)Taiwan (Taipei / Jiangzicui)South Korea (Seoul / Seongnam / Daegu / Daejeon / Busan)Indonesia (Jakarta / Semarang)Thailand (Bangkok)Vietnam (Hanoi / Ho Chi Minh)Philippines (Manila)Malaysia (Kuala Lumpur)Singapore (Singapore)
U.S. (New York / Seattle / Raleigh / Dallas / San Diego / Allen / Memphis / Minneapolis / Denver)China (Beijing / Shanghai / Guangzhou / Shenzhen / Jinan)South Korea (Busan) Canada (Toronto) Sweden (Stockholm / Gothenburg) Norway (Oslo) Finland (Oulu / Helsinki) Denmark (Copenhagen) Estonia (Tallinn) UK (London / Milton Keynes / Southampton) Belgium (Genk / Liege) Hungary (Budapest / Debrecen) Ukraine (Kiev) Bulgaria (Sofia) Poland (Poznan / Warsaw) Romania (Cluj) Vietnam (Ho Chi Minh) Philippines (Manila) Singapore (Singapore) South Africa (Pretoria)India (Bangalore) UAE (Dubai)Brazil (Sao Paulo) Mexico (Mexico City)Argentina (Buenos Aires) Colombia (Bogota)
3 5
Website Operation ServicesBuild framework for global website operation
● Build cost efficient framework while securing quality by cooperating with Japan domestic bases for multi-language translation, website development and verification
● The services include building 24/7 operational framework● Offer English support desk services
Back-Office ServicesSupport non-core, back-office tasks
● Provide one-stop support for back-office tasks in accounting, human resources and administration departments
● Enable sales department to focus on their core tasks by providing support for creating sales report, managing customer and product information, making various application forms, making arrangements, managing contracts, creating quotation and processing expenses
● Reduce cost and improve productivity by leveraging our offshore bases
Document Solution ServicesProcess mass data at low cost
● Digitalize and encrypt reports and personal information documents by cooperating with data centers in Japan that are compliant with security guidelines recommended by FISC (The Center for Financial Industry Information Systems)
● Decrypt the encrypted data and perform data entry in offshore bases with the operational framework which matches with the task volume
● Recompose the reports and documents into divided digital data to prevent identifying the original personal information during the data entry process
Customer Support ServicesSupport multi-channel in Japanese
● Vietnamese, Chinese and Japanese operators provide support in Japanese via multi-channel including call, e-mail and chat
● Optimize cost by leveraging Japan domestic and offshore bases
● Support various development services for website, smartphone apps and others
● Conduct end-to-end project management from design, development to system testing. Our dedicated quality management team offers high-quality service which meets Japanese quality standards
● Sign laboratory contract with us and we provide overseas production and maintenance bases for our clients. Our dedicated engineers that are well-versed in Japanese development process provide services in the dedicated development environment which is built on organized infrastructure
● Develop high-value systems, flexibly accommodating the clients' needs, using hybrid solutions that mix agile with traditional waterfall method
Deliver quality development services equivalent to or surpassing that of Japan
Application Development Services
Design and Development SupportServices
Realize cost reduction while securing high quality design tasks
● Provide wide-ranging supports for construction industry, including consulting for design and development, sales promotion, design and development, production and construction
● Realize both quality and cost reduction by performing mass design tasks in offshore bases under transcosmos's management
Shanghai
Shenzhen
Manila
Shibuya
JAPAN
PHILIPPINES
INDONESIAJakarta
VIETNAMHo Chi Minh
Hanoi
BangkokTHAILAND
CHINA
Guangzhou
SuzhouChangzhou
JinanTianjin
Dalian
Daqing
BenxiShenyang
London
Milton KeynesSouthampton
Liege
Copenhagen OsloGothenburg
TaipeiDaejeon
Manila
Singapore
Kuala LumpurHo Chi Minh
Mexico City
SacramentoSeattle
Los AngelesSan Diego
Silicon ValleyDaegu
Pretoria INDONESIA
CANADABELGIUM
DENMARK
NORWAY SWEDEN
FINLAND
UKRAINE
THAILAND
SINGAPORE
SOUTH AFRICA
UAE
CHINA
SOUTH KOREA
PHILIPPINESVIETNAM
MALAYSIA
U.S.
COLOMBIAMEXICO
ARGENTINA
BRAZIL
Bangalore
PuneDubai
Sofia
ClujBudapest
StockholmOulu
HelsinkiTallinn
WarsawKiev
Debrecen
Jakarta
Bangkok
Hanoi
Shanghai
ShenzhenGuangzhouChangsha
HefeiWuhan
SuzhouXi'an
Changzhou
JinanTianjin
BeijingDalian Shenyang
Benxi
Daqing
SeoulSeongnam
Busan
Buenos Aires
Sao Paulo
Bogota
MinneapolisDenver
Memphis
Stevens Point Toronto
New YorkRaleigh
AllenBULGARIA
ESTONIAPOLAND
HUNGARYROMANIA
INDIA
Semarang
PoznanGenk
Phoenix
Wuxi Jiangzicui
U K
TAIWANDallas
3 6 3 7
South Korea
Support clients' global expansion
transcosmos provides our clients that operate in the South Korean marketwith contact center services, digital marketing services, e-commerce one-stop services,direct mail services, and field services, all localized for South Korea.
Services for the South Korean Markets
Global Global
Contact Center Services
Guarantee quality contact center operations equivalent to that of Japan
● Provide contact center services via call● Large-scale operational framework having 10 contact centers
with 6,400 staff in South Korea● Provide CRM solutions that are effective for analyzing
customer trends and marketing data
Digital Marketing Services
Provide the optimum web marketing solutions that fit local market
● Provide one-stop services including planning, designing, developing, and operating various web marketing activities for website, campaign website, creatives and smartphone apps
● Our specialists, well-versed in the local market, select the optimum media, plan and execute the marketing plans and SEM initiatives Field Services
Our dedicated staff support store operations and help expanding sales
● Provide onsite support for wide-ranging store operations such as customer support, product explanation, sales promotion, sales management, and running events
● Our people are highly ta lented specia l is ts and are well-versed in various industries and areas
● Support our clients to expand their sales by assigning the optimum staff and supporting store operations on site
Direct Mail Services
Provide one-stop support for direct mail operation ranging from creating, printing, enclosing to sending the mails
● Our operational framework includes large-scale, the latest printing and binding facilities that enable high-speed mass printing
● Prevent troubles during printing and enclosing process through leveraging patented system and workflow. Manage data in collaboration with our contact centers
E-Commerce One-Stop ServicesStrongly support e-commerce business expansion in South Korea
● Provide wide-ranging support from store opening to operation on dominant e-commerce shopping malls, including "eBay," the largest e-commerce shopping mall in South Korea
Received "High Performance Award" from eBay Korea
Contact Center
Jongro Seoul City Guro Guro CS
Kwanak CRM Kwanak Financial Jamsil Namyon
Direct Mail
Business base
Business base
Business base
Contact Center
South Korea
Seoul
Seongnam
DaeguDaejeon
Busan
E-Commerce One-Stop ServicesSupport all kinds of e-commerce channels
● Provide wide-ranging support from store opening to operation on dominant e-commerce shopping malls, including "TMALL," the largest e-commerce shopping mall in China
● Distribute our clients' products, focusing on cosmetics, to e-commerce retailers including JD.com, JUMEI, vip.com, and Amazon.cn
● Sell our clients products on cross-border e-commerce websites such as "JD worldwide," "TMALL Global," and "Lazada"
● Formed capital and business partnership with "Magic Panda," China's largest apparel e-commerce support company and "Tensyn," the leading digital agency in China
Contact Centers Services
Guarantee quality contact center operations equivalent to that of Japan
● Provide contact center services via call● Proven track record in providing services for over 70
companies in Chinese market● Provide CRM solutions that are effective for analyzing
customer trends and marketing data
IT Outsourcing Services
Optimize IT cost by providing one-stop support for the clients
● Optimize IT cost by rebuilding clients' IT environment● Provide wide-ranging support from planning, designing,
developing, maintaining to operating the system according to the system lifecycle
● Provide one-stop support for maintenance and operation, including business application troubleshooting and program updates
● Provide end-to-end support for system infrastructure from design, development, maintenance to operation
Digital Marketing Services
Provide the optimum web marketing solutions that fit local market
● Provide one-stop services from planning, designing, developing to operating various web marketing activities for website, campaign website, creatives, and smartphone apps
● Execute digital marketing activities targeting Chinese before and dur ing their v is i t to Japan to lure them into the brick-and-mortars. Plan and execute e-commerce marketing services after the visits to promote them to make repeat purchases
Support clients' global expansion
transcosmos provides our clients that operate in the Chinese and Taiwanese marketwith e-commerce one-stop services, contact center services,digital marketing services, and IT outsourcing services, all localized for China.
Services for the Chinese and Taiwanese Markets
China & Taiwan
transcosmos named FIVE STAR SERVICE PROVIDER by TMALL, the largest online marketplace in China, for its superior e-commerce operations
Certified as a cross-border service provider of Lazada by TMALL
"Call Center Outsourcing Solutions Award"transcosmos China has been awarded forits high-quality call center services for twoconsecutive years.
25 industry-leading employees received "COPC," a global standard in the customer services industry.
System Development &
OperationDigital
Marketing
Contact Center DigitalMarketing
System Development &
Operation
System Development &
Operation
System Development &
Operation
System Development &
Operation
Contact Center
DigitalMarketing
DigitalMarketing
Contact Center
E-Commerce One-Stop Center
Contact Center
BeijingTianjin
Jinan
CHINA
Guangzhou
Hefei
Xi'an
Suzhou
Changzhou
Shenzhen
Shanghai
WuxiWuxi
System Development &
OperationJiangzicuiTaipei
Contact CenterContact Center
ChangshaWuhan
ShenyangShenyang
Taiwan
3 8 3 9
Global Global
Europe & the United States and Latin America
Support clients' global expansion
transcosmos provides our clients that operate acrossthe globe with e-commerce one-stop services and contact center services,all localized for each market.
Services for Europe & the United States and Latin America Markets
transcosmos's global bases Partners & associates' bases
Supported languages (23 languages)● Japanese ● Thai ● Danish ● English● Spanish ● Norwegian ● Korean ● Portugal● Swedish ● Chinese ● German ● Magyar● Cantonese ● French ● Polish ● Formosan● Italian ● Russian ● Bahasa Indonesia ● Dutch etc
(As of January 2017)
Contact Center Services
Guarantee quality contact center operations equivalent to that of Japan
● Provide contact center services via multi-channel● Provide multi-language services in the United States, the
Philippines, Hungary and the United Kingdom* Including services provided by our affiliates
● Offer varieties of delivery options according to the needs of clients. The services include bridge operation for business design and operational management, utilizing our English and Japanese bilingual staff
● Offer services for Europe and the United States from our offshore base in Manila
● Established "transcosmos OmniConnect," following the purchase of a call center business, a subsidiary of Berkshire Hathaway (US).
E-Commerce One-Stop Services
Provide strong support for e-commerce expansion in the Europe and the United States market
● Formed capital and business partnership with "PFSweb," the largest company in e-commerce one-stop services industry in the United States, listed in NASDAQ. In addition to providing fulfillment service with its own warehouse and back-office services such as customer support and payment processing, the company provides one-stop services for clients' e-commerce expansion with wide range of services from creating e-commerce systems to operation. The total working space is approximately 193,000 square meters, equivalent of approximately 4.1 times the size of Tokyo Dome, which boasts the largest seating capacity in Japan
● Made "Digital Operative," a US-based digital agency specializing in e-commerce, a subsidiary of transcosmos and offering comprehensive services that include strategy planning, content creation, e-commerce website development & operations, and digital marketing
● Formed a capital and business partnership with "VAIMO," a Swedish e-commerce system solutions company with a track record in developing over 400 corporate e-commerce websites on Magento, a world-standard open e-commerce platform
● Formed a capital and business partnership with "Infracommerce," a company which offers e-commerce one-stop services in Latin America, in addition to providing store opening support on Latin America's largest e-commerce retailer "Mercado Libre," "amazon.com.mx," and "amazon.com.br."
Liege
StockholmGothenburgOslo
Genk
Milton Keynes
London
OuluHelsinki
Tallinn
KievWarsaw
PoznanDebrecen
Copenhagen
BudapestBudapestSofiaSofiaClujCluj
PuneDubaiDubai
PretoriaPretoria
BangaloreBangalore Manila
Stevens Point
Minneapolis
MemphisSacramento
Seattle
Silicon ValleyLos Angeles
Medellin Bogota
TorontoToronto
AustinAustinAllenAllen
New YorkNew YorkRaleigh
SouthamptonDenver
San Diego
Mexico City
Buenos AiresBuenos Aires
Sao PauloSao Paulo
ASEAN
Support clients' global expansion
transcosmos provides our clients that operate in the ASEAN marketwith contact center services, digital marketing services, and e-commerceone-stop services, all localized for each ASEAN member country.
Services for the ASEAN Markets
Contact Center Services
Guarantee quality contact center operations equivalent to that of Japan
● Provide contact center services via multi-channel● Provide multi-language services in Indonesia, Thailand, Vietnam,
and the Philippines* Including services provided by our affiliates
● The services include bridge operation for business design and operational management, utilizing our English and Japanese bilingual staff
Digital Marketing Services
Provide the optimum web marketing solutions that fit local market
● Our specialists, well-versed in the local market, select the optimum media and provide one-stop support for planning, designing, building, developing and operating various web marketing activities for website, campaign website, creatives, and smartphone apps
● Provide services for each county and area from bases in the Philippines, Malaysia, Singapore, Indonesia, and Vietnam
* Including services provided by our affiliates
● Formed a capital and business alliance with "Heroleads," a digital performance marketing provider in Thailand with 150+ clients.
E-Commerce One-Stop Services● Operate "Gotcha!mall," a platform which connects customers
and stores in ASEAN. Through the provision of personalized e-coupons by leveraging a capsule toy gaming gimmick, Gotcha!mall promotes customers to "visit, purchase, and re-visit" stores.
● Help brands boost their brand awareness and expand sales by merging online such as ASEAN's largest e-commerce shopping mall "Lazada" and offline including department stores and cosmetic stores, and digital marketing.
● "transcosmos Commerce," an Indonesian subsidiary specialized in e-commerce, delivers the excellent products of our clients in Japan and around the world into the hands of Indonesian consumers.
Strongly support e-commerce business expansion in ASEAN market
Hanoi
Bangkok
SingaporeSingapore
Jakarta
Ho Chi Minh
Manila
transcosmos's global basesPartners & associates' bases
Kuala Lumpur
Vietnam
Ho Chi Minh 1 Ho Chi Minh 2
Philippines
Vietnam
Malaysia
Singapore
Thailand
Bangkok 1 Bangkok 2
Jakarta 1 Jakarta 2
Indonesia
Jakarta 3 Jakarta 4
SemarangSemarangIndonesia
Phoenix
4 0 4 1
transcosmos group
Discovers and develops web business for consumers
Team Lab Business Development Inc.
Supports business revolution through the field-oriented IT consulting services
Skylight Consulting Inc.www.skylight.co.jp
The largest streaming video provider
J-Stream Inc.www.stream.co.jp
System integration solutions company, leveraging CAD, GIS and numerical analysis
APPLIED TECHNOLOGY CO., LTD.www.apptec.co.jp
Takes your marketing activities to the next level with our analytics services
transcosmos analytics Inc.www.trans-cosmos.co.jp/transcosmos-analytics
Joint venture company with LINE
transcosmos online communications inc.www.trans-cosmos.co.jp/transcosmos-online
Provides high value-added development services, leveraging sophisticated technical capabilities
TransCosmos Technologies Inc.www.trans-cosmos-tech.co.jp
A shared services company which performs payroll calculation and attendance management for Fujitsu and its group companies
Fujitsu Human Resource Professionals Limitedwww.fujitsu.com/jp/group/hrpro
Provides field services through dispatching help staff and field support members
transcosmos Field Marketing Inc.www.tcfm.co.jp
transcosmos group
Delivers "Gotcha!mall,"a platform which connectsconsumers with stores and brands
Grand Design Co.,Ltd.www.gd-c.com
B to B Japan domestic
Realizes "cross media communication" at one-stop
CROSSCO Co., Ltdwww.crossco.co.jp
Helps reduce operational cost through providing offshore BPO services in China
transcosmos business serviceoutsourcing Suzhou Co., Ltd.www.trans-cosmos-bpochina.com
Providing affordable and unparalleled high-quality development services
transcosmos Information Creative(China) Co., Ltd.www.trans-cosmos.com.cn
Suzhou transcosmos Information Creative Co., Ltdwww.trans-cosmos.com.cn
transcosmos Information Creative Japan Inc.www.tci-cn.co.jp
Jinan transcosmos Information Creative Co., Ltd.
B to B Global
CHINAProviding BPO services in China
transcosmos Chinawww.transcosmos-cn.com
Providing design data services in China
transcosmos Design Development(Dalian) Co., Ltd.Daqing transcosmos designdevelopment Co., Ltd.
Providing high-quality, affordable data entry services
transcosmos information system (Benxi)
Offers communication servicesall based on "QuickTicket," itsunique e-ticketing system
playground Co., Ltd.https://playground.live
Digital marketing tool implementation and operations support
Dentsu Digital Drive Inc.
Offers technical support and consulting services for machine learning, and operates incubation business.
Machine Learning Solutionswww.machine-learning.co.jp
The leading online advertising company in China
Beijing Tensyn Digital MarketingTechnology Joint Stock Companywww.tensynad.com
Cosmetics and commodities distributor for online retailers
UNQ (Shanghai) Supply ChainManagement Co., Ltd.youquhui.com
The largest e-commerce support company focusing on apparel in China
Shandong Ya NuodaE-Commerce Co., Ltd.www.nengmao.net
SOUTH KOREA
Providing BPO services in South Korea
transcosmos Korea Inc.www.trans-cosmos.co.kr
The leading online advertising company in South Korea
eMnet Inc.www.emnet.co.kr
TAIWAN
Providing BPO services in Taiwan
transcosmos Taiwan Inc.www.trans-cosmos.com.tw
VIETNAMProviding BPO services in Vietnam
transcosmos Vietnam Co., Ltd.www.trans-cosmos.com.vn
Providing agile offshore development services in Vietnam
transcosmos Technologic Arts Co., Ltd.www.tctav.com
CHINA
Cross-border e-commerce website "JD Worldwide"
JD Worldwidewww.jd.hk
Development, operations, and sale of information systems and consultation services
transcosmos research and development, Inc.t-rnd.com
THAILANDThe largest E-Book Store within ASEAN, more than 5.5 Million members
Ookbeewww.ookbee.com
PHILLIPPINES
The largest daily deal e-commerce website in the Philippines and Thailand
MetroDeal Co., Ltd.www.metrodeal.com
THAILAND
VIETNAMThe largest daily deal website in Vietnam
HOTDEAL.vnwww.hotdeal.vn
Special Subsidiary
A special subsidiary, promoting employment of people with special needs
transcosmos assist inc.www.transcosmos-assist.co.jp
B to C
JAPANOperating "SANKEI online English Conversation program," the Skype-based English learning service
Sankei Human Learning Co.,Ltd.learning.sankei.co.jp
Selling influencer's premium contents on live commerce
me&stars inc.meandstars.com
The largest e-commerce shopping mall in Malaysia, having 6,500 stores with 2 million members
Lelong.mywww.lelong.com.my
MALAYSIA
THAILAND
Providing BPO services in Thailand
transcosmos (Thailand) Co., Ltd.www.trans-cosmos.co.th
Thailand's DigitalPerformance Digital Marketing Agency
Heroleads (Thailand) Co.,Ltd.heroleads.co.th
INDONESIA
Providing BPO services in Indonesia
PT. transcosmos Indonesiawww.trans-cosmos.co.id
Providing e-commerce one-stop services in Indonesia
PT. transcosmos Commercewww.tccm.co.id
SWEDENEuropean e-commerce systems solutions company
VAIMO ABwww.vaimo.com
CHILE
ARGENTINA COLOMBIA
BRAZIL MEXICO
Latin America's e-commerce and digital business one-stop services company
Infracommercewww.infracommerce.com.br
B to C E-Commerce
E-commerce shopping mall– the home of masterpieces –
Fujimaki Department Storefujimaki-select.com
E-commerce website for Japanese Sake. Delivers Sake, Shochu (distilled spirits) and other Japanese drinks around the globe
SAKE TORAwww.saketora.com
A digital native apparel brandfrom the West Coast
Taylor Stitchtaylorstitch.jp
A cross-border e-commerce website - A gem for Japanese character items -
Geek Jackwww.geekjack.net
JAPAN
Mail-order business company, showcasing the hot products
NIHON CHOKUHANwww.666-666.jp
UK
Providing BPO services in the United Kingdom
TRANSCOSMOS (UK) LIMITEDwww.trans-cosmos.co.uk
Providing BPO services in the Europe and the U.S. and Asia, supporting 23 languages
transcosmos Information Systems Limitedwww.misgl.com
PHILLIPPINES
Providing BPO services in the Philippines
transcosmos Asia Philippines, Inc.www.transcosmos.com.ph
MALAYSIA
Providing BPO services in Malaysia
TRANSCOSMOS (MALAYSIA) SDN. BHD.www.trans-cosmos.com.my
Malaysia's leading fintechcompany
Soft Space Sdn Bhdwww.softspace.com.my
Delivers superior and attractive Japanese products to global market
TAKASHIMAYA TRANSCOSMOSINTERNATIONAL COMMERCE PTE. LTD.www.takatrans.com
SINGAPORE
E-commerce fulfillment company having sales channels with e-commerce retailers in Singapore as well as India and ASEAN countries
Anchanto Pte Ltdwww.anchanto.com
Providing Facebook ads operation system
SOCIAL GEAR PTE LTDwww.social-gear.jp
Digital marketing and e-commerce services agency in North America
Digital Operative Inc.www.digitaloperative.com
Bot building and managementplatform for LINE, Messenger,SMS, Web, Alexa and others
Reply, Inc.www.reply.ai
U.S.
Providing BPO services in the North America
transcosmos America Inc.www.transcosmos.net
Global end-to-end outsourcing company
PFSweb, Inc.www.pfsweb.com
Providing BPO servicesin the North America
TRANSCOSMOS OMNICONNECT, LLCwww.transcosmosomniconnect.com
Blockchain development company
RaBlockCo., Ltdwww.rablock.net
4 34 2
Corporate Portfolio
Koki Okuda
Koji Funatsu
Masataka Okuda
Koichi Iwami
Masakatsu Moriyama
Shinichi Nagakura
Masaaki Muta
Masatoshi Kouno
Hitoshi Honda
Kiyoshi Shiraishi
Shunsuke Sato
Takeshi Kamiya
Takeshi Natsuno
Nozomu Yoshida
Eiji Uda
Owen Mahoney
Rehito Hatoyama
Toru Shimada
Founder & Group CEO
Chairman & CEO
President & COO
Director, Executive Vice Presidents
Director, Senior Corporate
Executive Officer
Director, Corporate Executive Officer
Director, Corporate Executive Officer & CFO
Director, Corporate Executive Officer & CTO
Director, Corporate Executive Officer & CMO
Director, Corporate Executive Officer
Outside Directors(Audit and Supervisory Committee Member)
Outside Directors
Management
Executive Vice PresidentSenior Corporate Executive Officer
Corporate Executive Officer
Corporate Senior Officer
Organization
Management and Organization
Company Name transcosmos inc.Location 3-25-18 Shibuya, Shibuya-ku, Tokyo 150-8530 Japan Phone.81-3-4363-1111 Fax.81-3-4363-0111Founded June 18, 1985Paid-in Capital 29,066 million Outstanding shares / 48,794,046 Shareholders / 11,865Employees 52,831 (Group) (Japan: 37,269 Global: 15,562) Including temporary employees (annual average number of hires)
Major Banks Sumitomo Mitsui Banking Corporation, The Bank of Mitsubishi UFJ,Ltd., Mizuho Bank, Ltd., The Bank of Yokohama,Ltd., Sumitomo Mitsui Trust Bank, Limited, Resona Bank, Limited.Domestic Bases Sapporo, Aomori, Sendai, Kawaguchi, Ichikawa, Tokyo, Yokohama, Nagoya, Kyoto, Osaka, Kobe, Wakayama, Fukuoka, Nagasaki, Sasebo, Kumamoto, Oita, Miyazaki, Naha, Okinawa, Uruma, Japan 62 BasesGlobal Bases China, South Korea, Taiwan, Indonesia, Thailand, Vietnam, The Philippines, Malaysia, Singapore, India, UAE, South Africa, Hungary, U.K., Sweden, Norway, Estonia, Denmark, Finland, Ukraine, Bulgaria, Belgium, Poland, Romania, Canada, U.S., Argentina, Colombia, Brazil, MexicoWelfare Program transcosmos Health Insurance Society
Corporate Overview, Management Philosophy and Corporate Vision, Sales and Clients
Corporate Overview
Corporate Portfolio
Sales and Clients
*As of February 30, 2019
* * *
Consolidated Sales (in million yen)
Fiscal year Yen amount Growth rate
2014 / 3
2015 / 3
2016 / 3
2017 / 3
2018 / 3
186,503
199,178
224,605
242,314
266,645
12.1%
6.8%
12.8%
7.9%
10.0%
Sales mix by key clientsSales mix by sector
1
2
3
4
5
A(PC/AV)
B(Recruitment Advertising)
C(Traveling services)
D(Architectural material/equipment)
E(Automobile Manufacturer)
1
2
3
4
5
Finance
Information services
Wholesale
Other services
Retail
16.7%
15.6%
7.9%
7.8%
5.1%
4.3%
1.6%
1.5%
1.3%
1.1%
Sales Clients
(2018 / 3) (2018 / 3)
As of November 1, 2018
As of January 1, 2019
Corporate Management Sector
Corporate Strategy Division
Administration Division
Portfolio Management Division
Corporate InformationStrategy Department
Affiliated CompaniesAccounting & Finance Division
Accounting & Finance Division
Human Resources Division
Consulting Department Ⅰ
Consulting Department Ⅱ
Services Promotion Division
Business Development Division
Compliance Promotion Department
Marketing Division
Internal Audit Office Public Relations & Advertising Department
Group CEO & Founder
President & COO
Chairman & CEO
Tsuyoshi WashioShinji KanezawaKeisuke Yoshida
Yuichiro KuboKei Yamane
Masato OginoKenta Kusano
Shohei ShimodaHiroyuki Kohara
Hideki NaguraMakoto Noguchi
Yoshikazu MajimaSatoshi TakayamaSoichiro TomiyoshiKwon.Sang-chuel
Corporate Officer
transcosmos is a "Privacy Mark" cert i f ied company
Hiroyuki MukaiKenshi Matsubara
Ken InazumiHiroshi KaizukaNaohiko KitsutaKentaro Ogata
Eijiro YamashitaAtsushi Ono
Takeshi SankawaHiroki Tanigawa
Norimitsu MiyazawaHirofumi Inoue
Kazuhiko YamakiHiroyuki Uchimura
Tsutomu HasegawaYoshihiro Uematsu
Hiroyuki MoritaKokkei Nakayama
Yoichi KawanoTakashi Sube
Tsunehiro Fukushima
|Origin of our BusinessThe origin of transcosmos's business is to offer high-value services through uniting people and technology by "scheme". People refer to highly specialized human resources who can offer fine-tuned services and Technology refers to the up-to-date technology in the world which can provide value for our customers. transcosmos continues to polish the origin of our business that is to create the optimum business process through combining "people&technology" now and into the future.
transcosmos adapts to the diverse global market and identifies the optimum "people&technology" for each market to create the excellent business operation. What we call Operational Excellence refers to the operational strength which realizes the highest level of speed, cost and accuracy, provides our clients with a significant competitive advantage in their business process and ultimately makes the process the source of their competitive edge. transcosmos, as a BPO vendor who optimizes clients' business process and drives innovation, upholds this Operational Excellence as our service philosophy.
As digital technology continues to evolve, consumer touchpoints with businesses have diversified and consumer influence on businesses has become more powerful than ever before. At the same time, industrial borders have become vague as new players, focusing on the cutting-edge technology, continue to emerge. Now, in order to adopt to the changing business environment and to support our clients' transformation, transcosmos provides two new suites of services, tapping into the digital technology.First is the services that support improving customer experience by removing the barrier between marketing, sales and support to centralize diversified consumer touchpoints. Integrating our long-standing, proven know-how on consumer communication and digital technology with our global service network, transcosmos aims to become the one and only partner who can work with the clients to drive their initiatives to improve customer loyalty as well as to expand their sales and profits.Second is the services that support digitalization of clients' internal business processes to respond to digitalized market and consumers. Leveraging the digital technology-based automation and the digital platform, transcosmos develops a simple business process together with the clients and supports its operation.transcosmos continues to support clients' transformation by seamlessly connecting those two suites of services. As one transcosmos, we endeavor to become the trustful Global Digital Transformation Partner for all our clients.
Management Philosophy and Corporate Vision
|Service Philosophy
|Corporate Massage
Client satisfaction is the true value of our company,and the growth of each of our employees creates the value that shapes our future.
Government Relations & Public Affairs Division
Global E-Commerce ・ Direct Sales Promotion Division
Global Business Development Division
Global Affiliated CompaniesAccounting & Finance Department
Analytics Center Department
Services PromotionDivision
Digital Transformation Division Business Development
Department
Business PromotionDivision
BPO Coordinate Department
Project ManagementDepartment
Account ManagementDepartment
EPO CoordinateDepartment
Services Promotion Division
Account ExecutivePromotion Department
BPOServices Headquarters
Account Executive SectorGlobal BusinessStrategy Division
Business PromotionDepartment
Sales Headquarters
Services PromotionDepartment
Human ResourcesManagement Department
Silicon Valley Branch
DEC Business Strategy Department
Global BusinessHeadquarters
Sales Strategy Division
West R
egion Sales D
ivision Ⅱ
West R
egion Sales D
ivision Ⅰ
Sales D
ivison Ⅷ
Sales D
ivision Ⅶ
Sales D
ivision Ⅵ
Sales D
ivision Ⅴ
Sales D
ivision Ⅳ
Sales D
ivision Ⅲ
Sales D
ivision Ⅱ
Sales D
ivision Ⅰ
Editorial Office Ⅷ
Editorial Office Ⅶ
Departm
ent Ⅵ
Departm
ent Ⅴ
Division Ⅳ
West R
egion Division
Division Ⅲ
Departm
ent Ⅱ
Division Ⅰ
Digital Marketing ・ EC ・ Contact Center Headquarters
Account Services Managem
ent Division
Okinaw
a Region D
ivision
Kyushu Region D
ivision
West R
egion Division
Metropolitan R
egion DivisionⅡ
Metropolitan R
egion DivisionⅠ
Tohoku Region D
epartment
Hokkaido R
egion Division
Global End-to-End e-com
merce ・ D
irect Sales Division
Digital-E
xperience Division
Internet Promotion S
ervices Division
Digital Communication Center Sector
ServicesManagement Division
Services StrategyDivision
SalesPromotion Division
Europe Business D
ivision
US B
usiness Division
AS
EA
N B
usiness Division
Korea Business D
ivision
China B
usiness Division
Building Infrastructure S
ervices Division
Engineering Solution S
ervices Division
ITO S
ervices Division
Back O
ffice Services D
ivision Ⅱ
Back O
ffice Services D
ivision Ⅰ
IT Innovation Departm
ent
2019.03-01
transcosmos inc.
Main Office
Osaka Head Office
Branches and Offices
Domestic Bases
Global Bases
3-25-18, Shibuya, Shibuya-ku, Tokyo 150-8530 JapanPhone. 81-3-4363-1111Fax. 81-3-4363-0111www.trans-cosmos.co.jp
Tosabori Daibiru Bldg. 2-2-4 Tosabori, Nishi-ku, Osaka 550-0001, JapanPhone. 81-6-4803-9500Fax. 81-6-4803-9590
Nagoya, Kyoto, Wakayama, Fukuoka, Silicon Valley
Sapporo, Aomori, Sendai, Kawaguchi, Ichikawa, Tokyo, Yokohama, Nagoya, Osaka, Kobe, Wakayama, Fukuoka, Nagasaki, Sasebo, Kumamoto, Oita, Miyazaki, Naha, Okinawa, Uruma, Japan 62 Bases
China, Taiwan, South Korea, Indonesia, Thailand, Vietnam, Philippines, Malaysia, Singapore, India, UAE, South Africa, Hungary, UK, Sweden, Norway, Estonia, Denmark, Finland, Ukraine, Bulgaria, Belgium, Poland, Romania, Canada, U.S., Brazil, Mexico, Argentina, Colombia
* We provide a multitude of various other services. If you have any questions or comments, please feel free to contact us at any time.
* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
Corporate History
19661985199219951997
200020032005
2006
2007
2008
2009
201020122013
2014
2015
2016
2017
2018
JuneJune
October February
MaySeptember
MarchOctober
AprilJune
JanuaryMarch
AprilSeptember
AugustNovember
July
AprilMayMay
JuneJuly
OctoberDecember
MarchApril
SeptemberOctober
November
DecemberMarch
June
AugustSeptemberNovember
FebruaryApril
May
AugustNovemberDecember
January
May
JuneSeptember
DecemberMarch
AprilNovember
December
Established Maruei Keisan Center, forerunner of transcosmosEstablished transcosmosListed on the Second Section of the Tokyo Stock ExchangeEstablished transcosmos Information Creative (China)Established J-StreamListed on the First Section of the Tokyo Stock ExchangeEstablished Skylight ConsultingTokyo headquarters moves to new premises in Shibuya-kuEstablished transcosmos assistEstablished Team Lab Business DevelopmentEstablished transcosmos design developmentEstablished transcosmos China (former transcosmos CC China)Established transcosmos Information System (Benxi)Established transcosmos Field MarketingEstablished transcosmos Information Creative JapanEstablished Suzhou transcosmos Information CreativeCIC Korea and Inwoo tech have merged and renamed as transcosmos KoreaEstablished transcosmos business service outsourcing SuzhouEstablished transcosmos analyticsFormed a capital alliance with PFSwebEstablished transcosmos IndonesiaOpened Kyoto Business OfficeEstablished Daqing transcosmos design developmentEstablished transcosmos Asia PhilippinesEstablished transcosmos VietnamFormed a capital and business partnership with OokbeeEstablished TRANSCOSMOS (MALAYSIA)Formed a capital and business partnership with UNQ (Shanghai) Supply Chain ManagementEstablished TRANSCOSMOS (UK)Established transcosmos Technologic ArtsEstablished Jinan transcosmos Information CreativeEstablished TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCEEstablished transcosmos artus (former MetroDeal)Formed a capital and business partnership with Shangdong Ya Nuoda E-Commerce (Magic Panda)Invested in Grand DesignFormed capital and business partnership with HotdealFormed capital and business partnership with VAIMOFormed capital and business partnership with AnchantoFormed capital and business partnership with INTERBASE RESOURCESAcquired partial share of Fujitsu Human Resource Professionalstranscosmos Information System became subsidiary (former Merlin Information Systems Group)Established transcosmos online communicationsSOCIAL GEAR became subsidiaryEstablished transcosmos TaiwanFormed a capital and business partnership with InfracommerceDigital Operative became subsidiaryFormed a capital and business partnership with Workshift SolutionsFormed a capital and business partnership with Soft Space Sdn BhdEstablished playgroundEstablished me&starsEstablished Dentsu Digital Drive Established Machine Learning SolutionsEstablished Social Media Counseling AssociationEstablished TRANSCOSMOS OMNICONNECTEstablished Edge Intelligence SystemsFormed a capital and business partnership with Heroleads (Thailand) Formed a capital and business partnership with RaBlockCo., Ltd
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