Leveraging role-issued mobile devices for learning & support at point of need
“A customer enquired about going down to Macquarie shopping centre…I wasn’t confident so I made a search on Google maps and it showed MACQUARIE UNIVERSITY was the station closest to Macquarie Shopping Centre.
I feel confident to answer any question now with an iPhone in my pocket…
” Syd T Customer Service Attendant
Supporting reflective practice - email triggers > portfolios of evidence