Global Reseller Program
Enable companies of all sizes to provide exceptional support for their
customers
Customer Support Refreshingly Easy
Freshdesk
50,000 customers in 140 countries
3
● Multi-channel support: Email, Phone, Chat, Website and Social Media
● Fully customizable Self-Service Portal with Knowledge Base & Forums
● API and Integrations
● Email + Excel● Home-grown solutions
● Any company that offers customer support
● Freshdesk’s customer base ranges from one-person startups to large enterprises such as 3M and Macmillan
● Deep integration with Google Apps● Affordable & flexible pricing● Simple yet powerful UI● Gamified helpdesk
Price : Plans from $19/agent/month to $79/agent/month
Key Features Competition
Key Differentiators Verticals
Freshdesk: Product overview
Deliver exceptional customer service with Freshdesk
● ITIL-ready helpdesk with Incident, Problem, Change, Release and Asset Management
● Fully customizable Self-Service Portal with Knowledge Base and Service Catalog
● API and ready integrations with third party apps
● Cloud-based IT helpdesk software● Open Source Software
● Education, Telecom, IT Consulting● Deep integration with Google Apps● Affordable & flexible pricing● Simple yet powerful UI● Self-Service
Price : Plans from $29/agent/month to $79/agent/month
Key Features Competition
Key Differentiators Verticals
Freshservice: Product overview
Online IT helpdesk - ITIL with a Fresh twist!
Freshdesk + Google Apps
Get deeper insights on how your customers use your
support portal
Schedule every event and be on track withGoogle Calendar
Attach and share documents from your Google Drive while
responding to tickets in Freshdesk
Contact your customers directly
from Freshdesk through Google Hangouts
Sign in to your helpdesk directly from Google Apps
with Single Sign On
Keep all business contacts across your entire team’s
Gmail in sync
Deeply integrated with Google Apps ecosystem
Who are Freshdesk’s resellers ?
● Size: 1-man to over 500 employees.● Sell complementary products ( SaaS based ) or complementary
serviceso Google Apps, Nimble, LogMeIn, Dropbox etc.o Customer Support, Social Media consulting, MSPs, VARs, CLoud /
Solution Providers etc.● Add value (and therefore differentiate themselves from direct sales)● Local language proficiency (In non-English Markets)● Custom development (Freshplugs/Freshthemes/API/Freshapps)● Scope: Prospecting --> Deal closure --> Implementation --> Level 1
supportJoin our global community of
resellers
"We highly rate Freshdesk for its user-friendly interface and smooth integration with Google Apps. This brings an enormous advantage to accelerate user adoption and deployment cycles with our Google Apps customers.”
Philippe BonnemainsCo-Founder, CIRRUSEO - France
Google For Work Partner - Premier
Reseller Perspective
Freshdesk Reseller Network
21 24
4
32
710
…. and counting everyday!
Freshdesk Reseller Network
Global 3-Tier Program
Global 3-Tier Program
● Recommend the best-of-breed product to your customerso Freshdesk called out as a leader in G2crowd grid for helpdesk
solutions● Agile product development● Level of support
o Your channel manager is just a “Hangout away”o 24x7 email support. 24x5 phone supporto Latest product updates and roadmap posted on reseller portal
● Freshdesk product suite: Grow with Freshdesk
More reasons to partner with Freshdesk
Reseller Portal
Dedicated Landing Page
Newsletter
Thank You!
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