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The information in this document is subject to change without notice and describes only the
product defined in the introduction of this documentation. This documentation is intended for the
use of Nokia Siemens Networks customers only for the purposes of the agreement under whichthe document is submitted, and no part of it may be used, reproduced, modified or transmitted
in any form or means without the prior written permission of Nokia Siemens Networks. The
documentation has been prepared to be used by professional and properly trained personnel,
and the customer assumes full responsibility when using it. Nokia Siemens Networks welcomes
customer comments as part of the process of continuous development and improvement of the
documentation.
The information or statements given in this documentation concerning the suitability, capacity,
or performance of the mentioned hardware or software products are given "as is" and all liability
arising in connection with such hardware or software products shall be defined conclusively and
finally in a separate agreement between Nokia Siemens Networks and the customer. However,
Nokia Siemens Networks has made all reasonable efforts to ensure that the instructions
contained in the document are adequate and free of material errors and omissions. Nokia
Siemens Networks will, if deemed necessary by Nokia Siemens Networks, explain issues which
may not be covered by the document.
Nokia Siemens Networks will correct errors in this documentation as soon as possible. IN NO
EVENT WILL NOKIA SIEMENS NETWORKS BE LIABLE FOR ERRORS IN THIS DOCUMEN-
TATION OR FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO SPECIAL, DIRECT,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL OR ANY LOSSES, SUCH AS BUT NOT
LIMITED TO LOSS OF PROFIT, REVENUE, BUSINESS INTERRUPTION, BUSINESS
OPPORTUNITY OR DATA,THAT MAY ARISE FROM THE USE OF THIS DOCUMENT OR
THE INFORMATION IN IT.
This documentation and the product it describes are considered protected by copyrights and
other intellectual property rights according to the applicable laws.
The wave logo is a trademark of Nokia Siemens Networks Oy. Nokia is a registered trademark
of Nokia Corporation. Siemens is a registered trademark of Siemens AG.
Other product names mentioned in this document may be trademarks of their respectiveowners, and they are mentioned for identification purposes only.
Copyright Nokia Siemens Networks 2010. All rights reserved.
f Important Notice on Product SafetyElevated voltages are inevitably present at specific points in this electrical equipment.
Some of the parts may also have elevated operating temperatures.
Non-observance of these conditions and the safety instructions can result in personal
injury or in property damage.
Therefore, only trained and qualified personnel may install and maintain the system.
The system complies with the standard EN 60950 / IEC 60950. All equipment connected
has to comply with the applicable safety standards.
The same text in German:
Wichtiger Hinweis zur Produktsicherheit
In elektrischen Anlagen stehen zwangslufig bestimmte Teile der Gerte unter Span-
nung. Einige Teile knnen auch eine hohe Betriebstemperatur aufweisen.
Eine Nichtbeachtung dieser Situation und der Warnungshinweise kann zu Krperverlet-
zungen und Sachschden fhren.
Deshalb wird vorausgesetzt, dass nur geschultes und qualifiziertes Personal die
Anlagen installiert und wartet.
Das System entspricht den Anforderungen der EN 60950 / IEC 60950. Angeschlossene
Gerte mssen die zutreffenden Sicherheitsbestimmungen erfllen.
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Table of ContentsThis document has 16 pages.
1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.1 Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2 Structure of this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3 Symbols and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.4 History of changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.5 Waste electrical and electronic equipment (WEEE) . . . . . . . . . . . . . . . . 9
1.6 RoHS compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.7 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.7.1 RF Energy Health Hazard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.7.2 Protection against Lightning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.7.3 Protection from RF Burns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.7.4 Warning Turn off all power before servicing . . . . . . . . . . . . . . . . . . . . 11
2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 FlexiPacket Radio replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
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List of FiguresFigure 1 WEEE label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Figure 2 Alarm display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Figure 3 LPG Failure Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
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List of TablesTable 1 Structure of this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Table 2 List of conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . 7
Table 3 History of changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Table 4 Functional Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Table 5 Whole System Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 14
Table 6 Software Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
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1 PrefaceThis document provides the information to troubleshoot the FlexiPacket Radio and to
restore the normal operating conditions.
1.1 Intended audience
This document is intended to the Operators in charge to troubleshoot the FlexiPacket
Radio.
1.2 Structure of this document
The document is divided into the following main chapters:
1.3 Symbols and conventions
The following symbols and conventions are used in this document:
Chapter Title Subject
Chapter1 Preface Provides an introduction to the
document and the safety instructions
Chapter2 Overview Provides an overview to the Trouble-
shooting manual
Chapter3 Troubleshooting Provides the information to troubleshoot
the FlexiPacket Radio
Chapter4 FlexiPacket Radio replace-
ment
Provides the information to replace the
FlexiPacket Radio and to restore the
normal operating conditions
Table 1 Structure of this document
Representation Meaning
Bold Text in the graphical user interface (window and wizard titles, field
names, buttons, etc.) is represented in bold face.
Example: Click Shutdown and then click OK to turn off the com-
puter.
Italic Field values, file names, file extensions, folder and directory
names are denoted by italictext.
Examples: Enter192.168.0.1 in the IP address field. Click OK to
produce a .pdffile.
Courier Command and screen output are denoted by courier font.
Example: ping -t 192.168.0.1
Table 2 List of conventions used in this document
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Screenshots of the graphical user interface are examples only to illustrate principles.
This especially applies to a software version number visible in a screenshot.
Place holders for distinct names or values are represented by
enclosing them in . If a file name is involved, italic
text will also be used.
Example: The naming convention for the log files is
.txt, where is the name of the NE sending
the messages.
Keyboard button Keyboard keys are represented with a surrounding box.
Example: Press Enter.
[Square brackets] Keyboard shortcuts are represented using square brackets.
Example: Press [CTRL+ALT+DEL] to open the Task Manager.
> The > symbol is used as short form to define a path through indi-
vidual elements of the graphical user interface, e.g., menus andmenu commands.
Example: On the Windows taskbar, select Start > Programs >
TNMS > Client menu command to start the TNMS Core/CDM
Client.
A tip provides additional information related to the topic described.
g A note provides important information on a situation that cancause property damage or data loss.
A note introduced in the text by the keyword NOTICE: describes a
hazard that may result in property damage but not in personal
injury.
f A safety message provides information on a dangerous situationthat could cause bodily injury.
The different hazard levels are introduced in the text by the follow-
ing keywords:
DANGER! - Indicates a hazardous situation which, if not avoided,
will result in death or serious (irreversible) personal injury.
WARNING! - Indicates a hazardous situation which, if not
avoided, could result in death or serious (irreversible) personal
injury.
CAUTION! - Indicates a hazardous situation which, if not avoided,may result in minor or moderate (reversible) personal injury.
Representation Meaning
Table 2 List of conventions used in this document (Cont.)
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1.4 History of changes
1.5 Waste electrical and electronic equipment (WEEE)
All waste electrical and electronic products must be disposed of separately from the
municipal waste stream via designated collection facilities appointed by the government
or the local authorities. The WEEE label (see Figure 1) is applied to all such devices.
Figure 1 WEEE label
The correct disposal and separate collection of waste equipment will help prevent poten-
tial negative consequences for the environment and human health. It is a precondition
for reuse and recycling of used electrical and electronic equipment.For more detailed information about disposal of such equipment, please contact Nokia
Siemens Networks.
The above statements are fully valid only for equipment installed in the countries of the
European Union and is covered by the directive 2002/96/EC. Countries outside the
European Union may have other regulations regarding the disposal of electrical and
electronic equipment.
1.6 RoHS compliance
FlexiPacket Radio complies with the European Union RoHS Directive 2002/95/EC on
the restriction of use of certain hazardous substances in electrical and electronic equip-ment.
The directive applies to the use of lead, mercury, cadmium, hexavalent chromium, poly-
brominated biphenyls (PBB), and polybrominated diphenylethers (PBDE) in electrical
and electronic equipment put on the market after 1 July 2006.
Materials usage information on Nokia Siemens Networks Electronic Information
Products imported or sold in the Peoples Republic of China
FlexiPacket Radio complies with the Chinese standard SJ/T 11364-2006 on the restric-
tion of the use of certain hazardous substances in electrical and electronic equipment.
The standard applies to the use of lead, mercury, cadmium, hexavalent chromium, poly-
brominated biphenyls (PBB), and polybrominated diphenyl ethers (PBDE) in electricaland electronic equipment put on the market after 1 March 2007.
Issue Issue date Remarks
1 October 2009 1st version
2 March 2010 The Alarm menu has been changed
Table 3 History of changes
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TroubleshootPreface
1.7 Safety instructions
In this paragraph are indicated all the safety rules and the precautionary measures to
follow while carrying out operations on the equipment in order to prevent injuries to per-
sonnel and/or damages to the equipment components.
PLEASE READ THESE SAFETY PRECAUTIONS!
1.7.1 RF Energy Health Hazard
This symbol indicates a risk of personal injury due to radio frequency exposure.
The radio equipment described in this guide uses radio frequency transmitters.
No one shall be allowed to come in the close proximity of the antenna's front while the
transmitter is operating. The antenna will be professionally installed on the outdoor per-
manent fix-mounted structures in order to keep it separate from any other antenna and
from everybody else.
1.7.2 Protection against Lightning
Article 810 of the US National Electric Department of Energy Handbook 1996 specifies
that radio and television lead-in cables must have adequate surge protection at or near
the point of entry to the building. The code specifies that any shielded cable from an
external antenna must have the shield directly connected to a 10 AWG wire that
connects to the building ground electrode.
!WARNING!
RF Energy Exposure Limits and Applicable Rules for 6-38 GHz. It is recommended thatfor each radio equipment deployment site the radio equipment operator refers to the RF
exposure rules and precaution for each frequency band and to all other applicable rules
and precautions with respect to transmitters, facilities, and operations that may affect
the environment due to the RF emissions.
Appropriate warning signs must be properly placed and affixed at the equipment site and
access entries.
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Do not turn on power before reading product documentation. This device has a -48 VDC
direct current input.
1.7.3 Protection from RF BurnsIt is dangerous to stare into or stand in front of an active antenna aperture. Do not stand
in front of or look into an antenna without first ensuring that the associated transmitter
or transmitters are switched off. Do not stare into the waveguide port of an ODU (if appli-
cable) when the radio is active.
1.7.4 Warning Turn off all power before servicing
!WARNING!
Turn off all power before servicing.
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TroubleshootOverview
2 OverviewThe Troubleshooting Manual gives information and procedures to restore the equipment
to its normal operating conditions after it has been detected a problem.
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3 TroubleshootingThe troubleshooting is performed by using the LCT with the information given in the
Alarm menu, as shown in Figure 2.
Figure 2 Alarm display
Functional Alarms Alarm description Most probable
cause
Action
GbE Port
Operational
Status
Ethernet interface
problem or cable
problem
Cable problem Check the Ethernet
cable
Radio Port
Operational
Status
No RF Rx signal RF path problem Verify: RF path
clear, antenna
aligned and no
existing fading
problems
Time Server Time Server
missing
The Time Server
has been config-
ured, but it ismissing
Check the Time
Server
Synchronization Alarm in the PLL
circuit (synchroni-
zation problem)
Failure in the Flexi-
Packet Radio syn-
chronization
circuits
Replace the Flexi-
Packet Radio
Table 4 Functional Alarms - Troubleshooting
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TroubleshootTroubleshooting
OAM RDI
(only in 1+1)
Communication
problem betweenthe two FlexiPacket
Radios
Connection
problem with theFlexiPacket Hub
(the FlexiPacket
Radio receives
messages from the
FlexiPacket Hub,
but the FlexiPacket
Hub does not
receives messages
from the Flexi-
Packet Radio)
Check the connec-
tivity between Flexi-Packet Radio and
FlexiPacket Hub
Whole System
Alarms
Alarm description Most probable
cause
Action
Power Supply
Failure
Failure in the
internal DC/DC
Converter
Failure in the Flexi-
Packet Radio
DC/DC Converter
Replace the Flexi-
Packet Radio
System Failure FlexiPacket Radio
failure (the Flexi-
Packet Radio is outof service; the RF
Transmitter is
squelched)
Internal failure in
the FlexiPacket
Radio
Replace the Flexi-
Packet Radio
LPG Cfg Error
(only in 1+1 config-
uration)
Link Protection
Group configuration
error
Different configura-
tion in the two Flex-
iPacket Radios
Change the config-
uration of one Flexi-
Packet Radio to
have the same con-
figuration of the
second Flexi-
Packet Radio
LPG Failure (only
in 1+1 configuration
Link Protection
Group Failure
Different configura-
tion in the two Flex-
iPacket Radios
Different configura-
tion in the two Flex-
iPacket Radios
Click on the LPG
Failure Details
button. The screen
in Figure 3 appear
Table 5 Whole System Alarms - Troubleshooting
Functional Alarms Alarm description Most probable
cause
Action
Table 4 Functional Alarms - Troubleshooting (Cont.)
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Troubleshoot Troubleshooting
Figure 3 LPG Failure Details
Software Alarms Most probable cause Action
E-CCM Cfg Error Configuration problem.
The two FlexiPacket Radioshave a different configuration
Change the configuration of
one FlexiPacket Radio to havethe same configuration of the
second FlexiPacket Radio
P-CCM Cfg Error Configuration problem.
The two FlexiPacket Radios
have a different configuration
Change the configuration of
one FlexiPacket Radio to have
the same configuration of the
second FlexiPacket Radio
Table 6 Software Alarms - Troubleshooting
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TroubleshootFlexiPacket Radio replacement
4 FlexiPacket Radio replacementThis paragraph illustrates the procedure to follow when having to replace the faulty Flex-
iPacket Radio from the supporting framework fastened to the mast (independent
antenna configuration) or from the antenna (integrated antenna configuration).
Steps
1 Power off the FlexiPacket Radio.2 Pull out the Ethernet cable and the Power Supply cable, if any.3 Disconnect the ground.4 Disconnect the RF waveguide.5 Unhook the four hooks on the FlexiPacket Radio.6 Lift the FlexiPacket Radio, so as to free it from the hooks on the support, and remove
it.7 Install the FlexiPacket Radio spare part.8 Hook the four hooks.9 Connect the RF waveguide.10 Connect the ground.11 Connect the Ethernet cable and the Power supply cable, if any.12 Power on the FlexiPacket Radio.13 Connect the LCT.14
Configure the FlexiPacket Radio with the same configuration of the faulty Flexi-Packet Radio (refer to the Commissioning manual).
If a backup file has been saved, this file can be used to restore the configuration
(refer to the Operate and Maintain manual).
15 Enter menu Alarms and verify that no alarm is active.
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