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Appendix 1

SWIA Improvement Plan – of 56

Fortnightly Progress Report on SWIA Improvement Plan and

Social Work Scrutiny Review Action Plan

30 September 2008

Appendix 1


SWIA Improvement Plan

NB Please note in terms of Pyramid Performance Monitoring a lead manager is required. Where more than one manager has responsibility for the actions the name highlighted will have overall responsibility for updating the plan.

Work priority areas – Key Drivers

1. Planning, Commissioning and Performance Management.

2. Process and Practice

3. Communication and Consultation.

4. Management and Support of Staff

Recommendations

Recommendation 1

Social work services should continue to develop a systemic approach to recording, measuring and analysing planned outcomes for people who use social

work services and reporting any findings.

Recommendation 2

The Council should move quickly to implement the recommendations of the scrutiny review to reduce the need for children to be placed out of the authority.

Recommendation 3

The social work service should take steps to ensure that they provide SCRA with reports within the required timescale.

Recommendation 4

Appendix 1


The service should consider benchmarking with comparative authorities and interrogate the information further to ensure that this way of targeting services is

the best way of meeting needs.

Impact on people who use our services

Recommendation 5

The social work service should increase the number of carers assessments they offer. They should monitor performance in relation to the number of carers

assessments they do.

Impact on the community

Recommendation 6

In order to inform strategic planning the service should move more quickly to ensure that it has a clear profile of the community it serves and of current and

potential future need of all service user groups.

Recommendation 7

The service should work with community groups to target resources to meet priorities identified in the community plan and social work services plan.

Delivery of key processes

Recommendation 8

Social Work services should establish a public information strategy, producing a comprehensive range of leaflets and complementary web pages. Information

should cover eligibility, and the range of services provided.

Recommendation 9

Social work services should review the allocation of care packages at the front line. Building on existing practice, this should include the further development

of inter-agency arrangements, and a scheme of delegated financial authority.

Recommendation 10

Appendix 1


Building on existing management information, social work senior managers should strengthen reporting and monitoring of unallocated work. From this, there

should be a clear set of actions designed to ensure that service priorities are being consistently met, and that any unmet need is clearly and accurately drawn to

the attention of elected members.

Recommendation 11

Service managers should ensure that all care plans including looked after and accommodated children and adults have clearly targeted outcomes which are

monitored and reviewed.

Recommendation 12

Social work services should develop and implement a systematic and comprehensive approach to the assessment and management of risk, building on the

work carried out to date in relation to child protection, adult protection and criminal justice services.

Policy and service development, planning and performance management

Recommendation 13

Social work services should produce a three year departmental plan, to be updated annually, clearly setting out priorities, targets and resource implications for

modernising social work services. The plan should demonstrate progress against the social work scrutiny review recommendations and include joint targets

where these have been agreed.

Recommendation 14

A framework for operational and unit plans with clear targets and priorities should be agreed and implemented by social work services to support decision

making and target setting by service managers. Joint plans should also include locality managers in the Argyll and Bute CHP.

Recommendation 15

Social work services along with their partners should increase and support the active involvement and participation of people who use services and their

representatives in strategic joint planning structures and arrangements.

Recommendation 16

Appendix 1


In order to ensure that their proposals to integrate services come to fruition and that these deliver effective services the partner agencies will need to work

more closely together to develop a comprehensive and specific action plan. This must include establishing clear funding and governance arrangements.

Management and support of staff

Recommendation 17

The service should review its practice in relation to staff working regular weekly hours whilst being employed on zero hours contracts.

Recommendation 18

The service should ensure that team leaders have clear criteria about what work requires the professional skills of a qualified social worker and that which

community care or social work assistants can appropriately carry out. An audit process should be put in place to ensure that these criteria are applied

consistently.

Recommendation 19

Social work should develop an over-arching strategy for workforce planning, including staff support and development. Training priorities should be aligned

with service plans and clearly linked to supervision and appraisal processes.

Resources and capacity building

Recommendation 20

The council should ensure that service plans are clearly linked to, and supported by, available resources and identified in detailed financial plans.

Recommendation 21

All policies concerned with the safety and well-being of staff should be reviewed and up-dated at three yearly intervals as a minimum standard.

Recommendation 22

The social work service needs to move more quickly to remove any unnecessary barriers to information-sharing. This should include affording all social

work staff appropriate access to electronic case records.

Appendix 1


Recommendation 23

Social work services should move more quickly to develop commissioning strategies across each service sector.

Leadership and direction

Recommendation 24

Senior managers should improve their communications with staff at all levels in the organisation to ensure they sustain the current commitment to change.

Such strategy should actively seek to sustain ownership and commitment to the implementation of the vision for planning, delivery and evaluation of services

across Argyll and Bute, particularly with front-line staff.

Recommendation 1

The social work service should continue to develop a systematic approach to recording, measuring and analysing planned

outcomes for people who use social work services and report any findings

Key Drivers

Action Required (Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

1.1 Planning, Commissioning and Performance Management

Ensure the successful development and implementation of the Social Work Performance Framework. (*See also CJ below) To enable this, Social Work will develop a suite of performance measures that are used on a weekly/fortnightly or monthly basis covering the range of issues from unallocated work, Delayed Discharge/Reports to Children’s Panel/Court

Effective performance management and reporting in all areas of service, allowing sound service planning and development.

Service Plans Partnership Plans Social Work Strategic Plan Corporate Plan Argyll and Bute Local Outcome Agreement (April 2008 on) Adult Area Service Plans

Joanna Hynd Mark Lines Janne Preston

Report agreed at DMT January 2008 on performance framework. Monitoring in terms of applied framework will take place quarterly.

Members quarterly Quarterly DMT Quarterly SWMT Monthly Adult Care (ACMT) & Children & Families (C&F MT) Management Meetings Joint Health & Social Care Partnership Argyll & Bute’s

Report approved at DMT 21 January. Review of local resource groups and their role in performance management Completed and agreed by JIG March 2008. Suite of indicators developed and agreed in March 2008 for both Children and Families Services and Adult Services. Monitoring reports from CareFirst, developed by Planning and Information

Green

Task Completed

Appendix 1


Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans




Status

June 2008

Children

Team, were agreed by Heads of Service January 2008. Performance reports will be presented to Service Management Teams each quarter. Service Plans are now completed and will be updated 6 monthly. Area Service Plans are also complete with Children’s Area Plans on schedule to be complete by the end of September.

Area Service Plans (Adults) will be completed by target date.

Task Completed

Task Completed

etc. (*See also CJ below) This information will be used by local managers to lead operational practice both in terms of meeting reporting timescales, allocation and workload management issues and issues relating to balance of care across the range of client groups. This will be complemented by audit processes undertaken on a service wide basis in conjunction with the QA Section. *CJ Partnership

Strategic Plan SP29.1 and 29.2

Jon Belton/ Kirsteen Green

Dec 2008 Quarterly Partnership Joint Committee

Measures have been in operation for some years, though annually updated to meet the PI requirements of the CJ Partnership and CJA.. Draft allocation procedure document in progress

Green


All service planning to contain clear and measurable outcomes for service users. As part of this, routine electronically derived reports from Care First/Care Assess will be available to local managers. Electronic reports will provide a management

To develop outcome framework that meets the outcomes agenda for all service users, which will demonstrate an effective service.

Joint Performance Information and Assessment (JPIAF) Annual Return. Children and Families Performance Framework Argyll and Bute

Joint Future Planning Officer

Mark Lines

September 2008

Annual at DMT

Reports (CareFirst) on unallocated cases and SSA’s over 56 days are available weekly for Managers. Number of assessments waiting over 56 days: Adult Care: 31st December 2007: 484 31

st March 2008: 236

30 June 2008: 146

Green

↓↓↓↓

To Be

Updated April to

June quarterly return

Appendix 1


Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans




Status

tool for the management of the National Minimum Standards framework for Adult Care Single Shared Assessment, Child Care Services and Criminal Justice. (*See also CJ below)

Local Outcome Agreement (April 2008 on)

Timescale: 31

st

December 2008.

Reduction in Unallocated Work: Adult Care( Excluding Occupational Therapy) 31

st October 2007: 282

31

st April 2008: 240

30 June 2008: 98

• These figures include cases where assessment completed and care plan implemented but presently unallocated.

This will be resolved by implementation of new Care Management / Care Coordination procedures and future reporting will reflect cases only where case is unallocated, there has been no assessment and no care plan in place. This will result in a significant drop in unallocated work with day care and residential care staff being allocated work as Care Coordinators. Occupational Therapy: 31

st October 2007: 369

31

st April 2008:440

30 June 2008: 463

↑↑↑↑

Appendix 1


Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans




Status

These figures highlight the issues that exist with the O.T A full report was presented by Joanna Hynd, Service Manager (Operations) to the D.M.T on 9

th June 2008.

Target timescale for development of OT Service Specification and integrated OT Service Plan of October 2008. Progressing to timescale. Report to Joint Improvement Group on 2 Sept 2008, then final report to Strategic Partnership on 24 Oct 2008 Area Children’s Managers receive weekly figures in relation to the submission of SCRA reports and this has helped in the considerable increase of reports on time. In addition, monthly CareFirst reports are presented to the C&FMT covering areas such as unallocated work and this has also shown considerable improvement. The quarterly Children and Families and CJS figures are presented to the C&FMT.

*CJ Partnership Strategic Plan SP29.1

Jon Belton/ Kirsteen Green

Dec 2008 Annually to CJ Partnership Joint Committee and 6 monthly to Partnership Management Group

Audits from Monitoring and Evaluation programme provided in electronic report format. SPI’s are currently run from Carejustice

Green

Appendix 1


Recommendation 2

The Council should move quickly to implement the recommendations of the Scrutiny Review to reduce the need for children to be

placed out of the authority

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans




Status

2.1 Process and Practice

Prepare and implement a strategy for the development of foster care that includes kinship care and permanent placements. This strategy will complement improvement in care and permanency planning arrangements.

The number of children placed out of the authority is reduced A higher % of children are placed in foster care Increase in numbers of foster carers from baseline of 31 to 40 by 2010.

Children and Families Service Plan Child Placement Strategy Children and Families Service Plan

Rodger Wilson Additional funding to establish foster care scheme

Strategy paper to Executive Committee December 2007. Full implementation of the scheme by December 2008.

Fortnightly reports to DMT on implementation of Strategy. Monthly reports on LAC to the Children and Families Management Team. Quarterly reports to DMT on profile of LAAC.

Strategy agreed at DMT in December 2007. Strategy implementation commenced January 2008. Consultation events held with foster carers on 09/02/08 and 15/03/08 which recommended some amendment to the scheme including introducing a higher band of £300 for carers taking young people 11 years old and over. The new scheme has been implemented from May 2008. Interim kinship carer guidance is being developed in lieu of Government guidance.

Green


Strategy for the development of community support arrangements to be presented to Members.

The number of children affected by disability placed outwith the authority is reduced from a baseline of 18.

Children Affected by Disability Strategy

Mark Lines Additional funding to develop support services for CABD

Strategy paper to Executive Committee December 2007. Implementation December 2008

Monthly reports to C&FMT. Quarterly reports to DMT on profile of LAAC.

Report regarding residential respite facility recommended formal tendering for partnership and was agreed by Executive in March 2008. Tender submissions now being considered.

Green

2.3 Planning and Commissioning

Undertake a best value review of Council managed children’s homes

To ensure achievement of a high quality responsive service

Children and Families Service Plan

Rodger Wilson

June 2008 Fortnightly at DMT

Review process subject to delay due to other service pressures. New date for completion is September 2008.

Red for June date. New date September 2008.

Appendix 1


Recommendation 3

Social work services should take steps to ensure that they provide SCRA with reports within the required timescales.

Key Driver


What we aim to

achieve

Related Plans



Arrangements Progress Traffic

Light Status


Provide additional support to teams with poor performance in producing SCRA reports on time. This will include improved managerial processes and additional resource where required which will be detailed within a specific SCRA improvement plan. This will reflect reconfiguration of area teams with a team based action plan being developed in each area.

Increase in numbers of reports submitted on time to SCRA Initial target 10% increase on September 2007 baseline (22%) by 31/3/08 with 40% of reports on time by December 2008.

Children and Families Service Plan Area Children’s Service Plans

Alex Taylor March 2008 Monthly reports to C&FMT Quarterly to DMT Annual SPI

Action Plan agreed. Weekly monitoring in place from February 2008. Monthly reports available to Social Work Management Team. TIWG report indicates return of 50% for March. Q1 2008/09 return of 72% on time.

Green


Ongoing performance management with development of centralised process for monitoring individual reports. Outcome and process benchmarking to be undertaken with group of similar authorities.

Sustained improvement in numbers of reports submitted on time

Children and Families Service Plan Area Children’s Service Plans

Alex Taylor June 2008 Monthly reports to C&FMT Quarterly to DMT Quarterly with Authority Reporter. Annual SPI

Centralised allocation and monitoring process now in place. Quarterly report available as part of the performance management framework from April 2008 onwards.

Green

Appendix 1


Recommendation 4

Social work services should consider benchmarking with comparative authorities and interrogate the information further to

ensure that this way of targeting of services is the best way of meeting need

Key Driver

Action Required

(Input)

What we need to achieve

Related Plans




Light Status

4.1 Planning Commissioning and Performance Management

Identify similar and best in class Authorities to form a benchmarking family using Local Authorities identified in Council’s Pyramid reporting format. Initial benchmarking will focus on the Statutory PI’s and thereafter on the general Outcomes Framework

The ability to share good practice and drive up effective service delivery.

Social Work Service Plans

Planning and Information Manager

Reports to the SWMT and DMT May 2008. First report on benchmarking on Statutory PI’s for all client groups June 2008.

Quarterly reporting of benchmarking family performance to SWMT and DMT

Potential Benchmarker Authorities have been contacted by the Planning and Information Manager with an initial meeting held in May 2008. A similar family of Authorities to that used in Education has been formed and includes:

• Angus Council

• Dumfries & Galloway Council

• Highland Council

• Scottish Borders Council

• South Ayrshire Council Initial meeting took place on 28/5/2008. Minute and attendee list provided to Head of Planning and Performance for SWIA Inspectors. A further meeting was held on 19/08/08 and split between Child Care and Community Care. The Child Care meeting was attended

Green

Appendix 1


Key Driver

Action Required

(Input)

What we need to achieve

Related Plans




Light Status

by 8 Local Authorities and 3 Scottish Government reps with a presentation given by ScotXed on the new STAC’s system. The Community Care meeting was attended by 8 Local Authorities and 3 Scottish Government reps who gave a presentation on the Single Outcome Agreement for Community Care. The next meeting is scheduled for November 2008.

Appendix 1


Recommendation 5

Social work services should increase the number of carers assessments they offer. They should monitor performance in

relation to the number of carers assessments they do

Key Driver


What we aim to

achieve

Related Plans


Timescale Monitoring Arrangements

Progress Traffic Light Status


Redesign the primary clients form to ensure that:

• Carers of all adult care and children with disability clients, initially offered a separate assessment

• If separate assessment refused, carers will be offered assessment as part of primary client’s assessment.

• If carers assessment refused the reasons why etc will be formally recorded.

• Information/Leaflets etc will be produced specifically to promote this process and the uptake of carer’s assessment will be developed as part of recommendation 8.

Provide an explicit prompt to ensure all aspects of carers needs are considered in assessment process.

Adult Services Plan Children & Families Service Plan

Joanna Hynd, Service Manager (Operations)

Alex Taylor Service Managers (Operations) Designated CHP Manager.

January 2008 March 2008

ACMT, CFMT & Joint Implementation Group (Bi-monthly)

Updated primary assessment form has been in place since February 2008. Proposals for Care Assess agreed. Target for implementation was 31

st May

2008. This target will not be achieved due to technical problems identified during the week of 12

th May.

Revised timescale of mid August has been identified. A Business Process Review will be completed in July 2008 to ensure CareAssess adheres to National Minimum Information Standards, recently revised by the Scottish Government. A phased rollout of the CareAssess module has commenced within Adult Services in Oban from week

Red for initial date. New date December 2008 for Adult Care

Appendix 1


Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans




beginning 26 August 2008. The phased implementation will then work across all areas of the Council by the end of November 2008.


Develop a Carer’s Strategy and Action Plan in partnership with carers groups and the Argyll and Bute CHP.

Ensure carers assessments completed in all appropriate cases.

Adult Services Plan Children & Families Service Plan

Anne Austin

Alex Taylor Service Managers (Operations) Designated CHP Manager.

April 2008

ACMT, CFMT & Joint Implementation Group ( Bi-monthly) A&B Health and Social Care Partnership

Strategy completed – Action Plan being worked up. Service Manager Community Care (Resources) met with Carers Groups and agreed training plan. Training on target for completion date of 17 September 2008.

Green


Implement the carers element of the electronic assessment module by April 2008 including the self assessment tool devised by carers.

Provision of an effective tool for the management of carers assessments

Care First Re-implementation Plan.

Head of Service, Adult Care

April 2008 Care First Project Board.

Implementation commenced April 2008. Paper version completed during April and training has progressed during May. Electronic version delayed as part of implementation of Care – Assess (See 5.1)

Red for initial date. New date December 2008


Training for Social Work, CHP care management staff and voluntary sector providers on assessment and care management.

Improve operational practice.

Community Services Training Plan Joint Training Plan

Service Managers, Joanna Hynd,

Allen Stevenson Rodger Wilson Carers representatives will be involved in the presentation and uptake of the training.

Training for current staff completed by June 2008. Thereafter ongoing programme to be implemented

Social Work Training Board Joint Training Board SWMT

Policy and procedures agreed following a visit to North Lanarkshire Council to assess their recent implementation of new guidance. Joint Management Developmental Day (Adult Services) rescheduled to June 2008, which will promote strategic ownership of assessment and care management. Joint Management Development Day rescheduled to 29 August 2008. Finance training delivered to

Green

Appendix 1


Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans




Allen Stevenson

staff April/May 2008. Training for Social Work and homelessness, Telecare and Supporting People staff provided via events:

• 15-16 May, Oban

• 20-21 May, Helensburgh

• 27-28 May, Campbeltown

Further 4 events:

• Bute – 4 June

• Cowal – 3 June

• Lochgilphead – 5 & 6 June

Events all attended well with positive feedback from attendees. “Mop up” session on 19 August 2008 for all staff who have not attended. Assessment and Care Planning Guidance issued to all attendees at events. Guidance for recording Carers Assessments on CareFirst was updated March 2008. Phase 2

Briefing Paper prepared for JIG and DMT in September in relation to Phase 2. Next round of training to involve NHS and private providers as well as further training for Community Services staff in risk assessment work. Training – November and December 2008.

Appendix 1


Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans




14 events joint Health 8 Risk assessment


Monitor number of assessments undertaken Baseline figures reported for JPIAF return from March 2007/March 2008 will provide the baseline

Performance manage the increase in carers assessments. A 100% target for all carers assessments to be offered within Children Affected by Disability and Adult Services.

Carers Strategy (see 5.2 above)

Joanna Hynd Alex Taylor

Ongoing

ACMT & CFMT.

Quarterly Report to Health & Social Care Partnership May 2008

Annual JPIAF

Electronic reporting links with Care Assess implementation Quarterly report October to December 2008.

Green

Appendix 1


Recommendation 6

In order to inform strategic planning the social work service should move more quickly to ensure that it has a clear profile of

the community it serves and of the current and potential future needs of all service user groups

Key Driver


What we aim to achieve

Related Plans




Status


Extend the level of information already held on older people, child protection & children at risk of offending to all client groups. This information will be available on a locality basis and will be used to engage with local groups and providers in meeting our strategic objectives and analysis. Evaluation of pilots in Mental Health CABD Older people

Better knowledge of the needs of our communities now and in future to inform service development. Information obtained from the evaluation of pilot initiatives will be used for appropriate service development.

All client service plans

Planning Manager/

Service Managers

Locality information available for service planning process beginning April 2008. September 2008 Revised – October 2008

Joint Implementation Group ACMT & CFMT annually

Profile on Youth Justice completed and discussed at ASN Group in April 2008 to inform joint service development. CABD report presented to Children and Families Management Team June 2008 Needs and services child protection report was agreed by Child Protection Committee May 2008 to interagency responses to child protection demands Cowal Area Manager Mental Health, undertaking joint evaluation of Dochas Lodge Mental Health project with Clinical Services Manager. Report now due end October 2008 due to ACUMEN service user audit. Outcome of review of CABD has informed the

Green

Appendix 1


Key Driver



Related Plans




Status

development of dedicated team. An evaluation was completed May 2008 on the two person progressive care dementia service in Benderloch which will inform future development of this service An evaluation and review of tender for respite services provided in Fyneview, Lochgilphead, to be completed by November 08. On schedule.

Appendix 1


Recommendation 7

Social work service should work with community groups to target resources to meet priorities identified in the community plan

and social work services plan

Key Driver



Related Plans




Status


Community Groups to be identified Establish a programme of meetings with community groups (*See also CJ below) Implement an agreed framework between May – September 2008 linking outcomes to strategy and commissioning plans.

Open dialogue with Community Groups in order to formulate an agreed framework of communication and participation

Communication Strategy; Public Involvement Strategy; Service Plans

Service Managers Mark Lines

March 2008 March – July 2008 September 2008

DMT March 2008 SWMT July 2008

Programme of meetings with CABD groups in place. Area Manager (Resources) Helensburgh & Lomond is leading the Better Government for Older People (BGOP) meeting on behalf of the Council. First meeting was held on 4

th June 08.

The following recommendations were agreed: Recommendations:

1. Review funding and

actual benefits of BGOP involvement.

2. Explore VCR and Technology input regarding local forums communicating with each other.

3. Establish potential to move away from

Green

Appendix 1


Key Driver



Related Plans




Status

Develop strategy for

Draft Mental

Allen

October 2008

DMT October 2008

existing ”Older Peoples” forum to a supported group model with partner host involvement.

4. Identify whether a single support worker post could be jointly funded to facilitate local forum consultation and membership.

5. Engage ”Older Peoples Forums” in policy and strategic service development alongside current outcomes agenda, SWIA Action Plan, and Local Area Action Plans.

6. Consider relaunch of Older People Forums in localities to re-establish and market new member ship.

7. Establish new constitution for four fora which links with the 10 national standards for community engagement.

A further is scheduled for December 2008. Mental Health – 2 reports

Appendix 1


Key Driver



Related Plans




Status

engagement with hard to reach groups including parents of children on CPR/looked after, and mental health and substance misuse service users.

Health consultation document completed and with 4

th tier

Managers and Forums for consideration.

Stevenson

commissioned by “Outside the Box”. These have been added to re-design process in Mental Health. A strategy for communication with Community Care Fora in Argyll and Bute and how they can be involved in future service planning was agreed in June 2008. Meeting with independent and voluntary organisations scheduled for 17 Sept 2008 to progress the development of a Community Care Forum for Oban, Lorn & Isles Adult Services - a range of meetings was held across the authority to establish positive contact and develop strong working relationships with Mental Health Fora. Funding is available from Scottish Government and will be used to engage with Mental Health Fora.

Appendix 1


Key Driver



Related Plans




Status

*CJ Partnership Strategic Plan SP10.1 and ABC CJ Service Plan

Jon Belton March 2009 6 monthly to PMG In progress Green


Undertake effective consultation with community groups using methods including focus groups, surveys, consultation visits and utilising CHP fora as appropriate.

Community Groups to be active partners in developing priorities and models of service delivery

Service Plans for all client groups


Sept 2008 ACMT & CFMT half yearly Fortnightly at DMT

Older People’s consultation programme concluded at the end of March 2008. 49 meetings held across A&B including the islands engaging with older people and people who represent older people. Consultation report available on website. Similar consultation established for Learning Disability and Mental health – scheduled to begin October 2008. Programme for consultation with CABD groups in place.

Green


Agree outcomes with community groups to ensure their efforts support the priorities of the service Sign off SLA’s Community Groups

Increase community involvement in the delivery of priorities and service developments.



September 2008 September 2008

ACMT & CFMT half yearly Fortnightly at DMT

Dialogue underway with key groups. Report required.

Green


Explore Social Enterprise model for future service delivery

Community ownership and provision of some services thereby extending


Anne MacColl-Smith

September 2008

Report to DMT

Feasibility study at proposal stage for Social Enterprise development. Seminar to engage with communities was held on 24

th April 2008. Meeting

Green

Appendix 1


Key Driver



Related Plans




Status

community capacity

attended by Health, Social Work and Voluntary organisations in respect of pilot projects in Oban and Mull. A service specification is being circulated to interested Community groups. Further meeting to take place in October.

Appendix 1


Recommendation 8

The social work service should establish a public information strategy, including producing a comprehensive range of leaflets and complimentary web pages. Information should cover eligibility and the range of service provided.

Key Driver



Related Plans




Status

8.1 Communication & Consultation

Develop house style for publications

A consistent image to help the public identify with the work of the council


March 2008 SWMT/DMT approval April 2008

House style agreed

Green

Task Completed


Develop eligibility criteria.

Provides criteria for the allocation and prioritisation of resources.


Joanna Hynd/ Dougie Dunlop

Report to Council Executive April 2008

DMT - March Health and Social Care Partnership - June

Eligibility Criteria for Older People agreed jointly with CHP in May 2007 Eligibility Criteria requires to be updated. Target date for review – December 2008. A joint Adult Services & Older Peoples’ Services Document. Eligibility Criteria for CABD completed April 2008. Prioritisation of Need Framework report agreed by DMT on March 08 and then approved by Executive Committee on April 08. Distributed to staff April 2008.

Green

Task Completed

Appendix 1


Key Driver



Related Plans




Status


Produce a public information strategy involving service users, carers and community groups

The public will be informed about the range of services available


Jim Robb Report to Council Executive June 2008 and Health and Social Care Partnership June 2008.

SWMT Consultation in respect of Public Involvement Strategy completed April 2008. Strategy was presented and agreed at JIG 3 June 2008. Final document available on website from June 2008. Communications Liaison Group met on 24 July 2008 and agreed to drive strategic development of communication of service information to the public and promote media awareness training

Green

Task Completed


Provide information on Social Work services electronically via the council’s website and by hard copies at appropriate Council, NHS and Partner facilities. (*See also CJ below)

Provide public information for existing and potential service users and carers. First tranche of leaflets and electronic information will include:

• Adult Protection

• FPC/Home Care

• Direct Payments

• Child Protection


Jim Robb/Laura Cameron

July 2008 after strategy approved by Council Members & Health and Social Care Partnership

SWMT

Good progress has been made with a range of leaflets available including “Taking Care of Children”; “Home Care Services”; “Children and Young People with or Affected by Disability”; “Jura Care Centre”; “Oasis – Garelochhead”; “Direct Payments”; “Residential Units”; “Substance Misuse”; “Complaints”; “Guide to Social Work Services”; “Mental Health” with some in Polish and Gaelic. These are currently being printed and will be distributed in early course.

Green Date for printing and publication

Appendix 1


Key Driver



Related Plans




Status

Information booklet designed to provide the public with information to facilitate access to social work services. Leaflets will be available in Gaelic in accordance with Argyll & Bute Gaelic Language Plan 2007/08 –

2010/11 (Plana Gáidhlig 2007/08 – 2010/11). Leaflets will be reviewed annually.

• Children Affected by Disability

• Family Support

* CJ Partnership Strategic Plan SP30.1 and ABC CJ service plan

Jon Belton December 2008

Annual review and report to CJ Joint Committee

Discussions in place to improve CJ page on Council Website

Green

Recommendation Completed

Appendix 1


Recommendation 9

The social work service should review systems of the allocation of resources for care packages at a local level. Building on

existing practices, this should include the further development of inter-agency arrangements and a scheme of delegated financial authority

Key Driver



Related Plans




Status


Establish Resource Review Groups with Health and Education for appropriate service areas including children with disabilities Continue to operate Adult Care weekly resource groups from 1

st April 2008.

There will be consistency in the allocation of resources. The cost of care packages will be shared across agencies

Children and Families Service Plan

Alex Taylor

Joanna Hynd

March 2008 Six weekly review by Children’s Management Group Adult Care Management Team Joint Managers Team

Inter-agency Resource Review Group for children operational from March 2008. Update on RRG process agreed by JIG March 2008 and distributed to Health and Social Work colleagues for implementation.

Green

Task Completed


Establish scheme of delegated financial authority for managers from 1

st April

2008. Adult Services

All budgets associated with community based services will be managed by Area Manager to a maximum of £20k per package.

Funding decisions will be made as near to the point of delivery as possible to avoid delay

Children and Families Service Plan Adult Care Service Plan

Dougie Dunlop

Jim Robb

March 2008

As Above

Operational for both Children’s and Adult Services from April 2008. .

Green

Task Completed

Appendix 1


Key Driver



Related Plans




Status

All Community based care packages above £20k per annum to be authorised by Service Manager. All Care Home placements to be authorised by the Service Manager. Access to Supporting People revenue will be via Service Manager Mental Health subject to priorities set at Adult Care Management Group. Children’s Services

Local Area Children’s Managers delegated authority up to £1,000 per package. Service Managers up to £20,000 All admissions to care to be authorised at Service Manager level.

Equitable access to services across A&B

Joanna Hynd Allen Stevenson

Ongoing

Weekly reports to CEO.

In place for Adult Care April 2008. Bi-monthly meeting with Supporting People Managers re allocation of Supporting People resources In place for Children’s services from April 2008

Green

Appendix 1


Recommendation 10

Building on existing management information, social work senior managers should strengthen reporting and monitoring of

unallocated work. From this there should be a clear set of actions designed to ensure that service priorities are being consistently met and that any unmet need is clearly and accurately drawn to the attention of elected members

Key Driver


What we aim to

achieve

Related Plans



Arrangements Progress

Traffic Light Status


Record unallocated work on CareFirst. This to be managed by a combination of weekly, monthly and quarterly reports that direct performance activity for all client groups which enables differentiation between unallocated cases and those awaiting a service. (*See also CJ below)

Introduce CareFirst to residential and day units by April 2008 to allow for the implementation and Care Management/Care Coordination framework which will assist in the management of this

No gaps in the allocation of cases and a consistent level of provision across the authority

Children and Families Service Plan Adult Service Plan

Alex Taylor / Joanna Hynd

March 2008 Monthly reports to: C&F MT ACMT

Monthly reports regarding unallocated work are being submitted to Children & Families Management Team. Monthly reports for Adult Care are submitted to Joanna Hynd for dissemination to Area Managers. “Prioritisation of Need” paper agreed at DMT in March 08 and approved by the Council Executive in April /08. CareFirst policy developed and agreed at CareFirst Strategy Group on April 08. Disseminated to staff.

Green

Task Completed

Appendix 1


Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans





issue and assist in meeting the agreed monitoring and review standards.


Jon Belton December 2008

Quarterly report to CJ Partnership Joint Committee

Draft allocation procedure document in progress (allocation is a daily task)

Green


Report trends on unallocated work to Elected Members

Council priorities for service endorsed by members including acknowledgement and management of any unmet need

As above Dougie Dunlop/

Jim Robb

May 2008 Quarterly reports to SWMT, DMT and members in May – June 2008

Report prepared for DMT on 9 June, shows reduction in unallocated work. Ref Section 1.2 Next report due July to September

Green

Appendix 1


Recommendation 11

Service managers should ensure that all care plans including looked after and accommodated children and adults have clearly

targeted outcomes that are monitored and reviewed

Key Driver



Related Plans




Status

Children and Families Service Plan Adult Service Plan Area Service Plans

Alex Taylor

/Joanna Hynd

June 2008 June 2008 April 2008 March 2008 March 2008

Monthly monitoring at Children’s Joint Services Management Group Area Adult Care Managers responsible for countersigning care plans/carers /service users Annual audit of sample of care plans

Care planning training scheduled for May/June New “Outcome” section agreed for inclusion in new Care Assess document. (See section 5.4 for details). Expectation that Area Managers will complete monthly audit using SWIA audit tool by December 2008 First audit of care planning completed and was presented for discussion Children & Families Management Team in May. Further presentation to Team Leaders on 28

th

May 08. Action Plan now being developed. Schedule of audit now being drawn up.

Green

11.1 Process and practice

Agree and record targeted outcomes in care plans. Performance to be supported by training for key staff on outcome focused care planning. Provision of monitoring reports will be through Care Base system which will provide performance information for operational managers. Monitoring arrangements to be complemented by case file audit process undertaken in conjunction with QA Section. (*See also CJ below) This issue to be addressed within individual staff supervision and PDR process.

There is effective care planning in place for LAAC and adults

* CJ Partnership

Jon Belton/ Kirsteen

June 2008 Annual report to CJ Partnership Joint

Audits of Case files are well established

Green

Appendix 1


Key Driver



Related Plans




Status

Strategic Plan, ABC CJ Service Plan plus performance framework

Green Committee processes within Criminal Justice

11.2 Planning Commissioning and performance management

All care plans are reviewed by responsible manager or Independent Reviewing Officer within stipulated timescales. This will include analysis of service user and carer involvement.

Any difficulties or delays in implementing care planning requirements are identified and appropriate remedial action taken

As above Mark Lines/

Alex Taylor/ Joanna Hynd

31 March 2008 Monthly monitoring at JSMG Quarterly report from Care Assess to Adult Care Management Team and DMT Annual audit of sample of care plans

Monitoring reports submitted to JSMG monthly from February.

Green

Appendix 1


Recommendation 12

The social work service should develop and implement a systematic and comprehensive approach to the assessment and management of risk, building on the work carried out in relation to child protection, adult protection and criminal justice

services

Key Driver



Related Plans




Status

Children’s service plan Adult Service Plan

Mark Lines/ Allen Stevenson

March 2008 Risk assessment processes to be endorsed by SWMT and DMT April 2008

Phase 2 Assessment and Care planning training with partners. A paper will be presented to DMT in September which includes four further risk assessment events. Adult Protection Committee was formed on 22 June 2008.

Green 12.1 Process and Practice

Establish a framework for the identification, assessment & management of risk. This will include: Generic Risk Assessment tool in place for adult client groups as part of the assessment process and managed via the local resource group process. (*See also CJ below)

• If required the generic risk assessment will be supplemented by a further specialist risk assessment

In addition, specialist risk assessment tools are established for Mental Health, Child Protection, Criminal Justice and Youth Justice.

Staff undertaking risk assessments have access to a comprehensive suite of risk assessment tools

* CJ Partnership

Jon Belton Jun 2009 Quarterly reports to CJ Partnership Joint

Delays from Central Government with

Green

Appendix 1


Key Driver



Related Plans




Status

Strategic Plan SP2.1

Committee implementation of LSCMI but should still meet timescale

12.2 Planning , Commissioning and Service Management

Establish audit processes to ensure compliance by December 2007.

Evidence that risk assessment processes are being consistently applied

Children’s service plan Adult Service plan Planning and Performance Service Plan

Mark Lines/ Allen Stevenson/

Janne Preston

March 2008 Quarterly Service performance information reports to SWMT. Corporate performance reports to DMT.

Audit processes established. Performance reports for January – March 2008 submitted to DMT in May 2008.

Green

Children’s Service Plan Adult Service Plan

Mark Lines / Ernie Brown/ Allen Stevenson

June 2008 Evaluation of training presented to Social Work Management Team

Additional Risk Assessment training events organised (8 events) November/December

Green 12.3 Process and Practice

Provide training for staff on risk assessment & management (*See also CJ below) Training for key Council and CHP staff will be part of the generic assessment/care management training noted in recommendation 5.

Staff can demonstrate competence in accurately assessing risk


Jon Belton Jun 2009 Quarterly reports to CJ Partnership Joint Committee

Delays from Central Government with implementation of LSCMI and associated staff training but should still meet timescale. All CJ staff are trained in a suite of risk assessment of offenders where appropriate. All staff have received appropriate Child Protection and personal Health and Safety training

Green

Appendix 1


Recommendation 13

The social work service should produce a three year plan, to be updated annually, clearly setting out priorities, targets and resource implications for modernising social work services. The plan should demonstrate progress against social work

Scrutiny Review recommendations and include joint targets where these have been agreed

Key driver



Related Plans




Status


Develop a service wide social work plan linked to service and unit plans which will include service aims, resource information and SMART Action Plans.

The Social Work service has an overarching plan which sets the direction for future development

Corporate plan Service plans

Dougie Dunlop

Jim Robb

April 2008 Plan will be agreed and reviewed annually by DMT & Members.

Plan completed and circulated to all staff. Will form part of ongoing scheduled programme of area briefings by Heads of Service.

Green

Task Completed


Appendix 1


Recommendation 14

A framework for operational and unit plans with clear targets and priorities should be agreed and implemented by the social work services to support decision making and target setting by service managers. Locality managers in the Argyll and Bute

CHP should be included in the development of joint plans.

Key Driver



Related Plans




Status


Develop a framework and format for operational plans which identifies clear targets and priorities in conjunction with strategic partners.

Clear linkages between all plans, Corporate, Departmental, Service and Joint Plans will be evident

Social Work Strategic Plan

Dougie Dunlop

Jim Robb CHP Manager

February 2008 DMT Health & Care Strategic Partnership Argyll & Bute’s Children

Framework agreed February 2008.

Green

Task Completed

14.2 Planning Commission and Performance Management

Produce operational and unit plans Local service plans will focus on: Developing integrated services in the community. Shifting the “balance of care” via investment in social and health community based services. Investment in community involvement.

All operational units have in place a service plan which identifies local actions in line with strategic priorities

Service Plans Service Managers & CHP Locality Managers for all client groups

June 2008 Joint Implementation Group (Joint Future) & Argyll & Bute’s Children Social Work Management Team

Service Managers Adult Services met with 4

th tier

Managers to develop local versions of the Service Plan in their own Areas. Plans to be updated quarterly. Joint Management Development Day for Adult Services held on 29 August 2008 agreed to look at communication at existing joint meetings. Further development days will be held in the future with the next one scheduled for February/March 2009.

Green

Task Completed By end of June

Task Completed

Appendix 1


Key Driver



Related Plans




Status

Children and Families Service Plan completed June 2008.

Appendix 1


Recommendation 15

The social work service, along with its partners should increase and support the active involvement and participation of

people who use services and their representatives in strategic joint planning structures and arrangements

Key Driver



Related Plans




Status

15.1 Communication and Consultation

Produce a consultation & public involvement strategy which builds on links to service user groups and provider fora.

Service users will inform the development of services

Social Work Strategic Plan Service Plans Joint Service Plans

Jim Robb/ CHP Manager

June 2009

Plans agreed by SWMT & Joint Implementation Group

Public Involvement Plan agreed by JIG in June 2008 and is available on Council’s website. This will inform future consultation processes including representation by service users on key development fora.

Green

Appendix 1


Recommendation 16

In order to ensure that their proposals to develop a more integrated approach to planning and delivering services come to fruition, the partner agencies should work more closely together to develop a comprehensive and specific action plan. This

must include establishing clear funding and governance arrangements

Key Driver



Related Plans




Status


Review the template for strategic inter-agency plans for all client groups.

Template for the development of the plans will be agreed by key partners

Social work strategic plan Service plans Joint Service Plans

Dougie Dunlop Jim Robb Donald MacVicar

CHP Manager

April 2008

Framework for service and finances agreed by Health & Social Care Partnership and Argyll & Bute’s Children

Framework for Children’s Services completed and agreed at Argyll and Bute’s Children meeting on 6

th March 08.

Framework disseminated to staff March 2008.

Green


Produce Integrated Children’s Service Plan by June 2008 and a suite of interagency service plans for adult services, including:

• Joint Older Person’s Plan

• Joint Substance Misuse

Plans will capture all joint initiatives, funding and governance

Social work strategic plan Service plans Joint Service Plans

Dougie Dunlop

Jim Robb Donald MacVicar CHP Manager

March - September 2008 March 2008 March 2008

Plans and financial framework endorsed and monitored by Health and Social Care Partnership, Strategic Children’s Group and Argyll & Bute’s Children

Revised timescale of September for ICPS in line with new framework which was jointly agreed with partners following consideration of the report of a short life group to Argyll and Bute’s Children. Two seminars have taken place in May and June to engage partners and stakeholders in this process. Joint Older Person’s Plan, Joint Substance Misuse, Plan and Joint Learning Disability Plan,

Green (for revised timescale of September)

Appendix 1


Key Driver



Related Plans




Status

• Joint Learning Disability Plan

• Joint Rehabilitation Plan

• Joint Mental Health Plan

March 2008 September 2008 September 2009

All Completed. Option appraisal and consultation underway. Consultation events ongoing in Mental Health.

Appendix 1


Recommendation 17

The social work service should review its practice in relation to staff working regular weekly hours whilst being employed on

zero hours contracts

Key Driver



Related Plans





17.1 Management and Support of Staff

Implement the review of homecare after single status finalised (Feb 2008). Key elements of this will be:

• The development of a two tiered home care service focussing on personal and intensive personal care needs, to enable a review all conditions of service including zero hour contracts

• A community based service across health and social care to assist in “shifting the balance” of care towards community services.

• Implement SVQ training programme

Development of service that provides contracted hours for home care staff focussing on delivery of personal and complex home care tasks.

Home Care Review Implementation of Single Status (Job Evaluation) Adult Service Plan Joint Older Person’s Plan

Service Manager, Community Care (Resources) Anne Austin

Implement new salary scales and job descriptions- April 2008 Home Carers in post by November 2008 Ongoing

Quarterly ACMT DMT

Single Status implemented February 2008 Stages of Home Care Review Implementation are as follows: Meetings with Home Care staff took place in February 2008. Interim arrangements for rotas from implementation of Single Status are in place. Meeting took place on 29

th

April with unions and the following was agreed:

• Match in staff who are currently undertaking Intensive Home care tasks and then to advertise vacant posts internally.

• Contracted hours for staff: 20 – 25 hour contracts are viable and only those in very rural and island areas would be contracted for less

Appendix 1


Key Driver



Related Plans





than 16 hours per week.

• Agreement in principle that the home care review be phased in and that out of hours cover will be considered separately.

At a further meeting on 4

th

June it was agreed by both Union and Management that rather than simply letter staff on the agreed way forward there would be significant benefit in presenting the agreement to staff in person. This would allow for a full presentation of the proposals and avoid any confusion with the outcome of the single status agreement. Agreed that localities would be visited and a joint Management / Union presentation would be provided to staff. 8 localities identified and the task was completed by 28

th

July allowing implementation during the Autumn. Staff will be recruited and in post by 3 November 2008. Training programme for staff undertaking intensive care tasks being worked on by Lead Nurse and colleagues – programme to be delivered

Red

Appendix 1


Key Driver



Related Plans





locally by nursing staff.


Present options on the future delivery of homecare services to members

Council endorsement of future direction of delivery of personal and complex home care tasks.

Adult Service Plan

Jim Robb July 2008 to DMT August 2008 to Council members

Project Board Council Executive

Consultation Strategy and Workplan agreed and implemented (March 2008) Service specifications being developed . Slippage in timescale following advice from Special Projects Team and decision by Project Board on 11

th April 2008.

Timescale to be set at Project Board on 24 June 2008, thereafter, Project Team will recommend a revised timescale for the option appraisal to conclude.

Red

Appendix 1


Recommendation 18

The social work service should ensure that team leaders have clear criteria about what work requires the professional skills of a qualified social worker and that which other staff can appropriately carry out. An audit process should be put in place to

ensure that these criteria are applied consistently

Key Driver



Related Plans




Status


Establish criteria for the allocation of work to para-professionals & unqualified staff in line with “Changing Lives” based on outcome of initial review. Individual case loads monitored through supervision and workload management.

Staff are allocated work of appropriate complexity within a standard set of criteria


Dougie Dunlop Jim Robb Allen Stevenson

May 2008 Ongoing

Criteria agreed by SWMT April 2008.

Report was agreed at DMT on 14

th April 08 in

relation to audit and allocation policy. Implemented May 2008.

Green

Task Completed


Audit undertaken of work allocated to para-professional and unqualified staff. Make any adjustments to allocated work as a result of the audit.

Staff in all areas of the authority have work allocated in line with established criteria


Alex Taylor, Joanna Hynd Allen Stevenson

September 2008 Initial audit by April 2008. Annual report to SWMT in September 2008 July 2008

SWIA Inspection Audit Tool for case files was used in all Service Centres during April and May 2008. Report agreed by DMT on 14

th April 08 in relation to

audit and allocation policy and implemented thereafter. Audit completed and presented to DMT on 7

th

July 2008 and positive improvements recognised.

Green

Task Completed

Appendix 1


Recommendation 19

The social work service should develop an over-arching strategy for workforce planning, including staff support and development. Training priorities should be aligned with service plans and clearly linked to supervision and appraisal

processes.

Key Driver



Related Plans




Status


Undertake the workforce planning activities within the Corporate Human Resource Strategy Implementation Plan HR Strategic Board consider Departmental structure proposals Complete filling of posts to create necessary staff capacity. Finalise vacancy analysis and skills audit. Produce workforce planning scheme.

A clear picture of the staffing profile and forecast manpower needs of the service as established through strategic and service planning.

HR Strategy HR Manager January 2008 February 2008 April 2008 September 2008 December 2008

Annually DMT Half yearly Training Board Report to Council Executive March – April 2008

Departmental Structure approved by HR Strategic Board in February 2008. Executive approved HR Strategy and Implementation Plan in April 2008. Community Services HR Manager post job evaluated April 2008 and to be advertised as part of corporate group of 3 posts in June 2008.

Green


A clear link between supervision and PDR outputs and the Training Programme.

A well trained workforce equipped to meet service demands.

PDR and Supervision Guidance Training Plan

Training Officer

July 2008

Quarterly report to SW Training Board on Training Programme May 2008. Half yearly report to DMT on percentage PDR

Revised departmental process for collating PDR Management information agreed in May 2008.

Appendix 1


Key Driver



Related Plans




Status

completions September 2008.


Use Person centred plans to inform the need for flexibility

A service which can better meet individual need and promote independence

“Same As You” Learning Disability Plan Partnership in Practice

Allen Stevenson

June 2009 Fortnightly at DMT

These issues are being taken forward as part of the Learning Disability Strategy. Initial meeting scheduled for September 2008.

Green


Explore the use of more appropriate premises

“Same As You” Learning Disability Plan Partnership in Practice

Allen Stevenson

June 2009 These issues are being taken forward as part of the Learning Disability Strategy.

Green


Actively promote and support formal qualifications for staff. Meet SSSC requirements for qualified staff.

Better equipped and qualified workforce to provide person centred services

Allen Stevenson

June 2009 6 monthly reports by Joanna Hynd and Liz Perkins to the Training Board

38 Staff have successfully completed SVQ Training 4 Managers have received their Registered Managers Award 8 Staff currently undertaking relevant SVQ Training 1 undertaking Social Work Degree

Green

Appendix 1


Recommendation 20

The social work service should ensure that service plans are clearly linked to, and supported by, available resources and identified in detailed financial plans.

Key driver



Related Plans




Status


Service and Strategic planning established within recommendations 13 & 14 to include information regarding resources and budgets. This to build on initial training provided to Service Managers and Area managers November 2007.

Service and Strategic Plans informed and supported by clear financial and resource information.

All Service Plans.

Jim Robb Dougie Dunlop

Finance Manager

June 2008 DMT SWMT

3 year Social Work Plan agreed at DMT May 2008 and distributed to staff for implementation.

Green


Recommendation 21

All policies concerned with the safety and well-being of staff should be reviewed and updated at three-yearly intervals as a minimum standard

Key Driver



Related Plans




System

21.1 Management and support of staff

Review lone working and other staff safety policies 3 yearly with frontline staff involvement.

The safety of staff will be secured

Corporate and Departmental Health and Safety Plans

Ernie Brown April 2008 revised May 2008.

Report to DMT Quarterly Corporate Health and Safety reports

The Corporate Lone Working and Personal Safety policies have been reviewed. Departmental policy was agreed by DMT in May 2008.

Green For revised timescale of May 2008.

Appendix 1


Key Driver



Related Plans




System

to DMT & SMT.


Appendix 1


Recommendation 22

The Social work service needs to move more quickly to remove any unnecessary barriers to information sharing. This should

include affording all social work staff appropriate access to electronic case records

Key Driver



Related Plans



Arrangements Comment Traffic Light

System


Provide access to the My CareFirst Social Work assessment and case recording system for all staff in residential units and day centres.

Easy access to all case records and management information for appropriate staff

My CareFirst Implementation Plan.

Paul Cairns March, revised to May 2008

My CareFirst Board, DMT,

All Residential Day Units connected. Clarification required – Joanna Hynd to update position in Residential and Day care Units with regard to Care First access.

Green for revised timescale of May

Task Completed


Develop an information sharing system with the NHS and the Police building on current data sharing partnership protocol.

Ease of electronic information sharing between key agencies in line with national initiative. Care Assess (Council) and Capito (NHS) will provide framework for Single Shared Assessment by 31

st March

2009. Adaptors that link the two systems being developed by

SW Strategic Plan

Highlands/ Argyll & Bute Data Sharing Partnership Jim Robb

31st March2009 Bi-monthly

Highland Data Sharing Partnership Group Bi Monthly Joint Strategic Partnership Group.

NHS Highland has agreed to A & B CHP undertaking an eSSA pilot, where Health staff with access CareFirst/CareAssess. A start date will be confirmed once the implementation plan for the pilot has been written and agreed with NHS Highland.

Green

Appendix 1


Key Driver



Related Plans



Arrangements Comment Traffic Light

System

Scottish Government.

Recommendation 23

The social work service should move quickly to develop commissioning strategies across each sector

Key driver



Related Plans




Traffic Light System


Commissioning strategies to be established within children’s and adult services

• Older People

• Substance Misuse

• Children Affected by Disability

• Learning Disability

• Rehabilitation Services

• Mental Health

Services are in place from a cross section of providers that reflect current and projected levels of need.

Social Work Strategic Plan Children and Families Service Plan Adult Service Plan Joint Service Plans

Dougie Dunlop Jim Robb

CHP Manager

March 2008 – September 2009 March 2008 March 2008 June 2008 September 2008 September 2008 March 2009

Report DMT; Health and Social Care Partnership Annual review

Older People’s Strategy being addressed through preparation of options appraisal of Council provided services. Completed March and agreed by Health and Care Strategic Partnership ( 23

rd

April 2008) Learning Disability and Mental Health will be taken forward as part of redesign strategy. CABD Commissioning Strategy to be presented to C&FMT October 2008.

Green

Appendix 1


Key driver



Related Plans





23.2 Planning and Commissioning and Performance Management

Prepare tenders for Market Test for Older People’s Services.

Best Value through exploring commissioning arrangements

March 2009 Fortnightly at DMT

Council agreed to take forward option appraisal following successful expression of interest. Update required

Appendix 1


Recommendation 24

Senior managers should improve their communication with staff at all levels in the organisation to ensure they sustain the current commitment to change.

Such strategy should actively secure staff commitment to the implementation of the vision for planning, delivery and continuous improvement of services across Argyll & Bute, particularly front-line staff

Key Driver



Related Plans






Continue with formal cascade arrangements of team meetings throughout the service on a monthly basis.

Issues in respect of the service and the wider organisation and be discussed and information distributed

Corporate Plan Social Work Strategic Plan Children and Adult Service Plans Area Plans

Dougie Dunlop

Jim Robb

Ongoing from January 2008

Annual Review by DMT

Process in place Green

Task Completed


Undertake regular visits by senior managers to front-line services building on previous schedule of visits. Evaluation of process to inform further development of engagement strategy.

Staff have opportunity to engage on a personal level with senior managers to discuss operational issues in respect of change and implementation of the vision


Dougie Dunlop

Jim Robb


Annual Review by DMT

Programme in place for Heads of Service visiting offices to meet staff. Evaluation of arrangements for area visits to be undertaken Dec 2008

Green


Continue to distribute regular newsletters and briefings on the implementation of the

Staff have the opportunity to be kept up to date with


Sandra Greer


Annual review by DMT

Monthly bulletin – June edition distributed 29/05/08

Green

Appendix 1


Key Driver



Related Plans





Scrutiny Review/SWIA Improvement Plan

service developments


Continue to produce the CSWO Newsletter of Social Work issues

Staff have the opportunity to hear of issues relating to social work as a profession


Dougie Dunlop


Annual review by DMT

CSWO Newsletter circulated April.

Green

Scrutiny Review Action Plan Progress as follows Recommendation 1 Completed Recommendation 2 Subsumed into SWIA Recommendation 7 Recommendation 3 Subsumed into SWIA Recommendation 7 Recommendation 4 Subsumed into SWIA Recommendation 7 Recommendation 5 Completed Recommendation 6 Completed Recommendation 7 Incorporated in SWIA 19.3 Recommendation 8 Incorporated in SWIA 19.4 Recommendation 9 Subsumed into SWIA Recommendation 23 Recommendation 10 Completed Recommendation 11 Completed Recommendation 12 Subsumed into SWIA Recommendation 2 Recommendation 13 Subsumed into SWIA Recommendation 2 Recommendation 14 Incorporated into SWIA Recommendation 2 Recommendation 15 Incorporated into SWIA Recommendation 23 Recommendation 16 Completed Recommendation 17 Completed Recommendation 19 Incorporated into SWIA Recommendation 18(Scrutiny Review)

Appendix 1


Recommendation 20 Completed Recommendation 21 Completed

Recommendation 18

The Council should undertake a process mapping exercise of all administrative functions carried out within Social Work

Key Driver



Related Plans




Status

Management and support of staff

Best Value review to be completed

Effective and appropriate admin support

Social Work Plan

Douglas Hendry/ Janne Preston

March 2008

Fortnightly at DMT

Review and completed and report agreed 21 January DMT. Implementation underway May 2008.

Green

Recommendation 22

Community Services should provide a 6 monthly report to members on the progress and implementing this plan

Key Driver



Related Plans




Status

Communication and Consultation

6 monthly report to be prepared taking account of progress made

Inform elected members of progress with the action plan

Scrutiny Review of Social Work

Douglas Hendry

October 2008

Council Executive meetings

Progress being monitored to inform report

Green

Appendix 1


Key Driver


What we aim to

achieve

Related Plans




Status