Maslow’s Hierarchy of Needs
Self-
actual-
ization
Self-realization
Self-esteemSelf-esteem
Love and belonging
Security
Physiological
Joy of Work
• Job happiness = relationships + perceived results
• By relating our work to the value we add, we are
more motivated
• Studies show that happy employees are more
innovative, more loyal and perform better
• � job happiness 20% : � profit 40%
Move in…
• Work with the people at your table.
• Look around the room and decide as a group which
person (who is not in your group) you would like to
”move in” on.”move in” on.
• In your group, very secretly, discuss strategies about
how you would move in on that person.
• What’s your ”opening line?”
• You have 5 minutes.
Open up…
• When the music starts, raise your hand
in the air.
• Look around the room and find one person
whom you do NOT know to partner with.whom you do NOT know to partner with.
• When you’ve found your partner, put your
hand down.
• Ask your partner about a childhood
experience. It could be:
�Who influenced you most as a child?
Open up…
�What was the most significant challenge in your
childhood?
�Where did you grow up?
• You have 2 minutes each to share. When the
bell rings, switch and let your partner share.
1. RADAR
Acknowledge importance of engaging the customer. / Be aware that you want to connect.
2. TARGET
Find the power in the organization. / Determine who you want to connect with.
3. MOVE IN
Show and prove your interest in their perspectives. / Show openness and interest.
4. BACK OFF A LITTLE
8 Steps to Flirting With Your Customers:
4. BACK OFF A LITTLE
Stand back and see what happens. / Let the other have a chance to show that they are interested.
5. OPEN UP
Share more. / Be open.
6. DANCE
Go out with the customer. / Have some fun.
7. GET REAL
Work through a crisis together. / Get real with the one you’re connecting with.
8. ENJOY
Enjoy the relationship. / Take advantage of the mutual desire to be together.
Suggested reading
”Flirting with your customers,” InfoQ, Nov. 09
http://www.infoq.com/articles/flirting-with-customer
The Charisma Effect, How to Make a Powerful and Lasting
Impression, Leigh
Crucial Conversations, Patterson, Grenny, McMillan, Switzler
Law of Connection,The Science of Creeating Ideal Personal and
Professional Relationships, Losier
@jenniindk
Made to Stick, Heath & Heath
Patterns of Customer Interactions, Rising
Nonviolent Communication, A Language of Life, Rosenberg
Positivity, Frederickson
www.goagile.dk
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