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7/31/2019 Finacle Consumer e-Banking Solution

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ACCELERATE INNOVATION. Attract digital consumers.

Finacle Consumer e-Banking Solution

www.infosys.com/ nacle Universal Banking Solution | Systems Integration | Consulting | Business Process Outsourcing

http://www.infosys.com/finacle/pages/index.aspx

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02 Finacle



T

Tomorrow’

schannel toserve digitalc onsumers

he new wave of Inter net -dr iven commerce is puttinginformation into ev er yone ’s hands , thereby remo ving

in termediar ies , and leveling the playing field. Spurred bygrowing acceptance among digital c onsumers , this has thepotential to create a cashless econom y, triggering nothingshor t of a global financial and social revolution. This new classof consumers demands instant fulfillmen t , personalizationand the convenience of self-ser vice. They are active on social

media, of t en consulting peers and friends before makingpurchase decisions .

As a result , banks are compelled to engage these dig italconsumers on their own tu r f. They must leverage a robustretail e-banking channel that provides a rich user experiencewhile also supporting personalization of service with derivedinsights about individual needs and pr ef erences .

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Finacle c onsumer e -banking Finacle consumer e -banking , with its unified real-time view into customer relationships , enablesbanks t o deli v er a highl y personali z ed , yetconsistent user experienc e . Richand varied featuresfor secure acc oun t management and aggregation,fund transfer , payment and financial managementensure the bank ’s Inter net channel is fully equippedf or comprehensive and reliable ser vice deliver y.

Flexible in archit ecture , the solution is built on openindustry-standard platforms - J2EEand .NET, and

offers both portalized and non-por talized flavors.It easily integrates with multiple host systems andcan be deployed for access from tablets as well.Finacle comes with a palette of surround solutionsfor analytics , aler ts and integration with socialmedia, enabling the bank to innovate with itsInternet banking channel to drive down c osts whileenhancing customer loyalty and profitabilit y.

A rich e-banking experienc e was never simpler

Build, deploy, enhance, scale

The solution ’s highly scalable Ser vic e -OrientedArchitecture (SOA)enables banks to create multiplelevels of configurabilit y and feature extensibilityfor their In ter net channel . This means improvedproduc tivit y, easy main tenance , quick upg rades ,and the ability to roll out into new geog raphieswithin a minimal timefr ame .

Enrich user e xperienc e

Finacle consumer e-banking solution br ings tothe bank ’s In ter ne t channel all the advantagesof a rich, yet intuitiv e , user interface premisedon learning from global usability research andconsumer experience studies . The user in terfac esupports extensive personalization and presentsa compre hens ive one -stop-por tal to cater toconsumer online banking needs .

In teg rate with flexibility

Finacle consumer e-banking solution has a flexibleHost Integ ration Framework (HIF) layer that enablesthe solution to seamlessly integrate with multipleback-end systems both online and offline usingstandard messaging in terfac es .

Ensure secure 24x7 ser vice

Finacle consumer e -banking solut ion addressesall aspects of e -banking securit y at both theapplication and the transaction layers. Featuressuch as SSL and cr yptog raph y, multi-factor andadaptiv e authentication, digital certificates andsignatures , along with regular security audits , helpbanks hurdle the ‘saf e-banking challenge ’.

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% E e

o r e e

Functional architec ture

Multi-Channel Delivery

Internet Mobile Tablets Kiosks

F inacle Secure Mails $$ $ Product Modeling

Surround Solutions

Finanz Tools

Single Sign On

Request Mgmt

Approvals

Remote Assist

Administration

Multipro le Mgmt

Account In fo

R s Mgmt

Personal Finance Mgmt

Wealth Mgmt

Pay a bles Mgm t

% BPP Txn

Suppor t

Financial Txn Designer

Mails Manager

Request Designer

Standard Downloads

Reports Designer

Audits

Allianc es

Security

Imaging

Aler ts

User ExperienceEnablers Reporting

Analyz

P

erson alize d Dashboard

Widgets

Analytics

cial Netwo k

Inte grations

Interact ivity Charging

Remote Deposits

Usage Trend Analytics | Customer Analytics | Smart Marketing | AdvisoryServices Clari5

Advizor Host Integration laye r

Multiple Host Systems

Content Managemen t

Cor e CR M Trade $

Treasur y Cards Other

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Key modules

Unified account views andtransaction inf ormation

Finacle consumer e-banking solution enab les yourbanking customers to have a unified and real-timeview into the accounts and transactions they have

with your and other banks . Accounts supportedinclude savings and checking acc ounts , loanacc ounts , deposit acc ounts , credit car ds , mutualfunds , wealth acc ounts , and other acc oun t typesyour bank may choose to configur e .

Supported ser vices include:

• Account origination for deposits , loans , andsavings

• Sta temen t do wnloads

• Quick transaction search and transac tion history

view • Check book request

• Stop check pa ymen ts

• Joint acc oun t managemen t

• Credit card inquir y, reward points , and relatedservice requests

• Mutual funds inquir y, purchase , sale , systematicin vestmen t , withdrawal and related ser vic e

requests

Personal financial managemen t

Finacle consumer e -bank ing sol uti on offerspowerful GUI-based tools for personal financialmanagemen t, empo wering your customers to enjoybetter control over their financ es . These enable:

• Transac tion categorization and tagging to grouprelated transactions

• Budgeting , income and spend tr acking andanaly si s

• Goal management to set up financial goals andreview prog ress

• Account aggregation for a single view of accounts with multiple banks (additional featurethat willbe enabled on request)

•

A ccess to comp rehe nsi ve repor ts on spendpa tt erns , net worth, assets and liabilities

• Access to product calcula tors , compara tors andsimula tors

Personaliza tion

With Finacle consumer e-banking solution, you canprovide your customers the flexibility to customizetheir personal por tal . The personalization f eatures suppor ted include:

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• Configurable favorites for activities , accounts ,counterparties and search criter ia

• Personalized dashboards to view completerelationships , alerts and favorit es

• Customized transaction limits, nick names , menu

labels , date f ormats , amount f ormats , languages ,themes , colors and f onts • Configurable widgets , social net wor king f orums ,

and blog links • Cust omiz ed reporting

In ter activ e ser vices

Finacle consumer e-banking solut ion enablesyour bank to personaliz e engagement withcustomers as you would through real-worldchannels like the branch. Using interactiveser vices such as secure email , text , audio cha t,video cha t, co-browsing and remote assistanc e ,customers can interact with your bank ’srepresentatives and enjo y hassle-free banking .

Payable and rec eiv ablemanagemen t

Finacle consumer e-banking soluti on supportsconfiguration of both elec tronic and instrument-based payments and collections . In the electronic

mode , the solution supports setup for multiple

payment/collection networks such as ACH,SWIFT, NEFT, RTGSand SEPA in addition to otherdomestic and inter na tional net wor ks. Paymenttypes supported include self and third party fundtransfers , domestic and in terna tional payments/ collections , tax pa ymen ts , and debit transfers . Inthe instrument mode , checks and demand draftsare suppor ted .

Electronic bill payment andpresentmen t Finacle consumer e-banking solution bringsyour customers the convenience of single-click-bill-payment through the bill payment f eature .This enables you to register billers, definepayment types such as auto , recurring andscheduled payments in addition to inquiring ontransactions .

Peer to peer pa ymen t

Finacle consumer e -banking solut ion supportsPeer to Peer Payments (P2P) on the In ter ne tby integrat ing featur es for self-registrati on,personalization, pa ym en t initiation, pa ymen t ,and collec tion author iza tion.

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Risk and access c on tr ols

The solution ’s risk management framew ork helpslimit your bank ’s customer exposur e to risks and

frauds . Risk managemen t features include theability to configur e transaction limits, accountaccess and transaction access authorization forbank users .

Administr ation

Finacle consumer e -banking solution bringsyou the convenience of compre hensi ve bank administr ation suppor t . Robust features enableyou to easily manage customer information andperform activities such as system administration,customer account setup , activity managemen t,auditing and reporting .

Infr astructur e

With Finacle consumer e-banking solution, you canconfigure various functionalities such as secure

mail, service requests , imaging and even build amultilingual infrastruc ture .

Content managemen t

Finacle consumer e-banking solution integrateswith any CMIS-compliant c on ten t managementsystem to deliver context-sensitive marketingcampaigns , contex t-sensitive help , and off eradv anced search capabilities through the solution.

Surround solutions Finacle consumer e-banking soluti on integrateswith multiple offerings from Finacle universalbanking solution to deliver a rich, unified andin teg ra ted cross-channel e xperienc e .

Finacle Analyz

Our analytics solution delivers:

• In telligen t insights through sta tistics drivenbusiness reports

• Web trend and t ransac tion usage analysisrepor ts

• Social analytics to right-sell c on text orientedproduct offerings to cust omers

Infosys SocialEdge

A social media solution that allows customers toparticipate in and view sur veys and polls , discussionf orum s, wikis,blogs, RSS f eeds , and reviews & ratingsfor ser vices offered by the bank . Integ rated withmobile banking , the solution:

• Enables alert notifications and allows customersto recommend a product of choice on socialnetworking sit es

• Supports creation of social net wor kin g apps ,

like Facebook apps for checking balanc e accessto social media and external mailbo xes .

Finacle Adviz or It empowers banks to deliver products and servicesthrough a fully assisted self-ser vice channel . Ourservice pro vides:

• The comfor t of human inter vention through ‘ tr iple pla y ’ entailing video , audio and datacommunication along with c o -browsing

• Real-time access to relationships with the bank ,such as account inquiries , fund tr ansfers ,remittances , and credit car d and mutual fundpa ymen ts

• Ability to make payments to individuals andinstitutions , through channels like the In ter net ,

kiosk and ATM

Finacle Aler ts

A notifications engine that enables per iodic criticalalerts including:

• Multi-channel alerts through e -mails , SMS,voice, fax and the Internet , aligned to preferred

delivery channel/time and triggered frommultiple hosts

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Finacle AdvizorInteractive assistance

ser vices

Finacle Finanz ToolsFinancial calculators ,

product selectors andcomparators

Finacle Mobile BankingMobile banking andpayments ser vices

Finacle e -banking

Finacle AnalyzChannel an d

customer analytics

Inf osys SocialEdgeSocial engagement and

commerce plat form

Finacle Aler ts Con gurable multi-

channel alerts

Finacle Finanz Tools

Empowers banks ’ customers with simple calculatorsand financial simulator tools for comprehensive

need analysis to select best fit products . It entails:

• Engaging and interactive visual presentations of products and produc t compar isons

• Simulation of outcomes of personaliz ed scenariosand easy to understand render ing of complexconcepts

Finacle mobile bank ing

A comprehensive solution that enables:

• Access to bank ing ser vices on handsets , byleveraging a single platfor m

• Mobile c ommer ce, pa ymen ts , merchan t andcustomer initiated pa ymen ts

• Multi-channel and cross channel capabilitiesto schedule and cancel transactions over theIn ter net or check transaction status through mobile devic es

Partners and allianc es Finacle consumer e-banking solution in teg rates withpartner and alliance solutions to off er complementaryservices that enhance the overall consumer onlinebanking experienc e. Services offered through partnerand allianc e solutions include:

• Securit y • Imag ing

• Reporting • Charge managemen t • Remote deposits • Account agg regation • Real-time customer experience managemen t • Content managemen t

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Business benefits Lower costs, improve efficiency anddriv e produc tivi ty

With Finacle e -banking solution, the In ter ne tbecomes a banking channel , as efficient or perhapsmore so, than branch banking . It enables you tomake the Internet your mainstream channel forbanking , including distributing products andser vices , thus lowering your overall costs . Finacledelivers improved self-ser vice tools for financialmanagemen t , empo wering your customers andenabling efficient and productive utilization of bank resour ces . Cross-sells driven by analyticscan improve the efficiency of online in teractions ,improving acquisitions and sales . Single, consistentviews of the customer relationship across theorganization dr iven by multi-channel integrationimpr ove organizational produc tivit y. Our ability

to seamlessly integrate with diff eren t back -endhosts ensures that your bank will invest in reducedintegration, testing and deployment eff ort.

Drive innovation, grow re venues

With Finacle e-banking solution, your bank can usethe Internet banking channel as a mainstreamchannel , expand global f ootpr in t , and acquiremore cust omers . Persona driven analytics andcust omer insigh ts can g r o w bank ing f r om cross-sells as well as ensure c on textual , righ t-

sell offerings to customers that will build loyalty.You can stay ahead of the curve and be perceivedas an innovation frontrunner with the ability tobuild social c ommer ce over your banking platform,where cust omers can transact with retailers .

Enrich user experience, buildrelationships and foster lo yalt y

Delivering a rich and personalized user experienc e ,complemented b y comprehensive f eatures ,Finacle c onsumer e-banking solution significantlyenhances banks ’ abili t y to en gage and retaincust omers . In teg ration with social media helpsbanks deepen engagement with customers andfurther str engthen relationships . Wha t ’s mor e , thesolution delights customers with the convenienceof best in class financial management tools as w ell.

Reduce time to mark et

Built on open industry st andard platforms , thesolution can help your bank extend its productpor tfolio globall y with built -in configurabilityfor local markets . With Finacle, you ’l l roll outproducts and ser vices targeted for local customerssooner and build global footprint within shor tertimefr ames .

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Finacle helps build tomorr ow ’s bank

Finacle from Infosys partners with banks , the world over, to acceler ateinnovation and unlock the value levers of their business . Launching newproducts and services on virtual channels , personalizing the Inter netbank ing experience and institutionalizing customer intelligence garnered

online has never been easier .

Bring customers to t omorr ow’ s bank with F inacle consumer e-banking.

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About Finacle Finacle from Infosys partners with banks to transform process , productand customer experience, arming them with ‘ accelerated innovation ’

that is key to building tomorro w’s bank .

For more information, contact [email protected] ww w.inf osys.com/ nacle

© 2012 Infosys Limited, Bangalore, India, Infosys believes the information in this publication is accurate as of its publicatio n date; such information is subject t o change without notice.Infosys acknowledges the proprietary rights of the trade marks and product names of other companies mentio ned in this docu ment .




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