Everything

Everyone

Everywhere

Connected

A Social Future….Jamie PowisPaul Taylor

The Social Workplace

Engaging with the Always On

The Rise of The Mobile Customer

2011 was the year that 20th Century Customer Service began to disappear

We are the problem

The Last Office in the UK to allow Social Media in The Workplace

Leadership is Everything

Fragmented Communication

A Culture of No Fear

More Play Less Work

I wonder if he knows I text

my boyfriend 40 times a

day…

The Blues are playing tonight… wonder if

there are any tickets still available on their

website….

I start work in 12 months time

New Jobs. New Structures

Community Manager

Content Advisor Geo Locate Operative

Experimental Therapist Gesture Adaptor

Gamification Assistant

Ethical HackerDigital Architect

Relationship Connection AdvisorLocaPreuneur

Visual Executive Officer (VEO) Avatar Design Security Consultant

Digital Receptionist

•Youth Media Charity

•Works with young people 14-24 years old

•Engages and Empowers

•Communication

KIC

FACEBOOK42%

TWITTER30%

TELEPHONE11%

EMAIL17%

COMMUNICATION AT KIC

CASE STUDY: UNIVERSITY OF WOLVERHAMPTON AND KIC

319 Tweets in support of KIC

4 Tweets in support of Wolverhampton University

Augmented Reality

Near Field Communications

CONNECTED 24/7

It will never happen

It already has

M powered homes

M powered customers

“Social Media is part of me – Literally”

Touch - Move - Feel - Type

Your Next Doctor

How will we cope with customers that can find things out faster than us?

Everyone Everywhere Publishes

PAUL TAYLOR @PaulBromford

JAMIE POWIS @Jamoo1987