EURO ANSWER
We are the our client’s first partnership choice
Superior customer experience
Business through innovation
Added business value
What we believe in?
Excel our clients’ expectations
Create an innovative & entrepreneurship culture
Capture value
Strategies
up to 80 seats
2 CEE offices
24/7/365 coverage
Up to 600.000 calls / year
Over 1.500 K minutes /year
80/20 Service Level / call center
Facts & Figures
Inbound ServicesHelpdesk
Customer Info Line Customer Hot Line
Customer Transactions SupportOrder Line
Acceptance Line (b2b market)Social Monitoring Campaigns
Outbound Services - Telemarketing
Data EntryData Cleaning & Validation
Market Research (CATI)Debt Collection
Reminder CampaignsDirect Mailing Follow Up
Customer/Employee Satisfaction SurveysTelesales
Value-added services
Regular activity analisys and optimisation proposals
Standard local and toll free numbers in more than 30 different countries in EMEA and the US
SMS, IVR, FAX, E-archiving services
Staffing cost reduction
CAPEX investment (technology) and operational cost reduction
Use of best practice trained professionals
Swift and smooth technical set-up
Guaranteed payback to our clients
HP INTERNATIONAL
HP ROMANIA
BLUE AIR
ING BANK
INTESA SAN PAOLO BANK
UNICREDIT LEASING
ORACLE
SAP
CEZ
SANOFI-AVENTIS
OMV
HBO
INBEV
COLGATE PALMOLIVE
Some of our clients …
Languages
English*Russian*
German* Italian*French
SpanishRomanian
TurkishMacedonian
Slovenian Serbian
CzechPolish
Slovakian Croatian
GreekBosnian
BulgarianAlbanian
Top Related