THE KEYS TO LEARNING
SUSTAINMENT
Interval reinforcement – people learn better in small bites
RESEARCH SHOWS THAT LEARNERS RETAIN
TRYING SOMETHING
NEW
THE SOLUTION = PRACTICE
2
10-12%
of what they are taught in a workshop or eLearning
When learners return to their real world, trying the new skills evokes a resistance to change and a threat response. Result = they do it the same as before
Give FEEDBACK and COACHING
Using Roleplay PROFESSIONALS
There are 2 M
AJO
R
CH
ALLEN
GES
for Learn
ing &
Develo
pm
ent O
rganizatio
ns
1 Learners DO NOT RETAIN training content
Learners DO NOT USE the content taught
!
The 10,000 Hour Rule of Deliberate Practice to master a new skill
Research shows that people learn and retain a new skill by:
70
2010
70% On the job - practice (experience)
20% informal learning (observing others)
10% formal learning (workshops- eLearning - reading)
WHY DON’T THEY?
Create TRUST vs ASSESSMENT in the process
HOW DO YOU PRACTICE?Even the best athletes, police officers, musicians, actors, doctors and lawyers practice...business people do not!
Safe and deliberate PRACTICE
Break down the process into small steps and master them
Repeat and increase skill & intensity to create long-term memory
Receive feedback and coaching from a professional to ensure improvement and decrease bad habits
Measure and track progress
Simulate reality to increase intensity, emotion and stress
5.
1.
3.
4.
2.
www.e-roleplay.com
Practice sales or coaching conversations with a professionalcoach giving real time feedback.
Telephone roleplaying with professionals who are trained inyour sales and coaching process.
Since our launch in 2000, wehave conducted more than150,000+ sales, service,and management practicesessions globally. OurRoleplayers are certifiedcoaches and professional
Actors with an averagetenure of 10 years.
Contact [email protected] www.e-roleplay.com
Toronto 416.366.6296 Chicago 312.878.0602
In PersonWorkshops
Sustainment& Assessment
1:1 Telephone& Live Roleplay
PracticeSales - Contact Centers B2B B2CCustomer Service
Coaching Leadership DevProduct & Process
Team Dynamics
Helping business professionals improve through practice.
Practice With Us, Not Your Clients
e-roleplay Inc. creates realistic one-on-onepractice conversations that allow participantsto convert the knowledge they obtainedduring training into well-honed skills. Wework with you to build a customized programthat helps you practice, sustain and reinforceyour learning and development investments.
“Having theopportunity to try
some new things withe-roleplay gave me
the confidence to usethem in real clientconversations.”
“e-roleplay’s workshopwas an amazing
experience. We got topractice the things we
learned in real time andhad a lot fo fun while
doing it! ”
Value & ROI
Use existing L&D content or use our learning modules
Reduce learning re-designand deployment costs
Reduce travel and outof office time
Bite sized learning andretention
Practice makes better
Promote and inspire individualdevelopmentData is reported by team and individual
1:1Developmental
Coaching& Learning
Content TutorialPsychometric Debrief
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