energy efficiency and reliability
SYSTEMS THINKING
Ah Bee Goh
2 October 2010
energy efficiency and reliability
Presentation title DD.MM.YYYY 2
Quality & productivity tasks
Tasks successfully completed and on- time
Assigned to team leader
Assigned to individuals
Tasks never seem to be able to be completed
Tasks completed but need twice longer than the anticipated time
Tasks successfully completed and on time
Tasks completed but problems not completely got rid off
Actions started but remain at status quo
Fig. A- an overview
Unassigned
Obvious tasks but remained not solved
Tasks completed successfully and promptly
energy efficiency and reliability
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Successful with first action
Team learning
Gaps still unclosed
R O
Staff with Right knowledge
FO
Fig. B – The ROFO model
Tasks completed successfully and on – time.
1Team learning
Team learning
Team learning
Team learning
1—Knowledge gap
Requires more than one action
Legend
energy efficiency and reliability
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Tasks assigned to team leader
Team leader specifies members’ roles and responsibilities
Tasks never seem to be completed
Each member thinks he needs more time
Each member requests more inputs from others
Members request more help from team leader
Task remains half- completed
1—knowledge gap
Every member believes he /she has done his/her best
Gaps exist
Team leader has difficulty to co-ordinate .
OR
FOO
Gaps still unclosed
Staff with Right knowledge
1
Requires more than one action
Successful with first action
Fig.1.0 – Version A
Successful with first action
Apply knowledgeManagement theoriesApply knowledge
Management theories
energy efficiency and reliability
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Leader and members have no sense of urgency
Lack of focus on solutions
Leader& members think they have done their best
Poor follow up by leader
Leader keeps explaining why it is late
Lack of full ownership
Tasks assigned to team leader
Tasks completed but need at least twice longer than the anticipated time.
Gap- corrective actions completed but not on- time
Gaps still unclosed
R O
Staff with Right knowledge
FO
Fig. 2.0 Version B
1
energy efficiency and reliability
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Leader and members have sense of urgency
Full focus on solutions
Leader inspires team members
Leader explains clear objectives
Leader involves himself with members to solve problems
Full ownership
Tasks assigned to team leader
Leader is enthusiastic and motivated
Gaps still unclosed
R O
Staff with Right knowledge
FO
Fig. 3.0 Version C
Tasks completed successfully and on – time.
1
energy efficiency and reliability
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Full focus on solutions
Individual knows his clear objectives
Has sense of urgency and knows the significance of tasks
Full ownership
Tasks assigned to individual
Individual is enthusiastic and motivated
Gaps still unclosed
R O
Staff with Right knowledge
FO
Fig. 4.0 Version I – Individual assignment
Tasks completed successfully and on – time.
1
Apply knowledgetheories management
Apply knowledgeManagement theories
energy efficiency and reliability
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Lack of knowledge
No focus on solutions
Not wiling to engage staff with right knowledge
Lack of enthusiasm and motivation
No ownership
Tasks assigned to individual
Tasks completed but problemsnot completely got rid off
Gaps still unclosed
R O
Staff with Right knowledge
FO
Fig. 5 Version II – individual assignment
1
Gaps exist
energy efficiency and reliability
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Gives up easily
No focus on solutions
Give reasons that others are not helping him
No ownership
Tasks assigned to individual
Actions started but remain at status quo
Gaps still unclosed
R O
Staff with Right knowledge
FO
Fig. 6 Version III – individual assignment
1
Gaps exist
energy efficiency and reliability
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FIG. 4.0-2
GAP GAP CLOSED
F1-LACK OF KNOWLEDGE
F2-NO OWNERSHIP OF TOTAL PROCESS
F1 AND F2 FULFILLED
energy efficiency and reliability
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References
The Goal- by Eliyahu M.Goldratt and Jeff Cox. North River Press. 2nd edition, 1992. ISBN #088427-061-0.
Quality is free- Crosby, P. B. Mentor , New York, 1979,
Managing- Henry Mintzberg, FT Prentice Hall, 2009.ISBN# 978-0-273-70930-5
The Tacit Dimension- Michael Polanyi , The Univerity of Chicago Press 1966. ISBN 13-978-0226-67298-4.
Knowing and Being- essays by Michael Polanyi . Edited by Marjorie Grene. The University of Chicago Press.1969.ISBN( cloth bound) 0-26-67284-0. ISBN (paper back) 0-226-67285-9.
The Knowledge Creating Company- I. Nonaka.
On Organisational Learning-Chris Argyris. 2nd edition. Blackwell Business 1999. ISBN # 0-631-21308-2
energy efficiency and reliability
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References
Intellectual Capital-Johan Roos, Goran Roos, Nicola Carlo Dragonetti and Leif Edvinsson. Maxmillan Business. 1997. ISBN # 0-333-69479-1.
Harvard Business Review on Knowledge management- a Series of knowledge articles Libray of Congress Catalogue Card nimber 98-234096.1998.
energy efficiency and reliability
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Thank you very much for your attention.
Any questions?
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