Energy Data and Benchmarking

October 25, 2012

Chris Thompson Market Manager, Customer Solutions

PSE Service Territory

Washington’s largest and oldest energy utility, serving more than 1 million electric customers and 750,000 natural gas customers.

Benchmarking Laws §  State of Washington Law

§  Passed in 2009, implementation in 2010 §  10k sf buildings §  Disclosure requirement

§  City of Seattle Law §  Passed in 2009, implementation in 2011 §  20k sf buildings (includes multifamily) §  Disclosure AND reporting requirement §  Outreach to affected buildings (10,000) §  Penalties §  Similar to New York City

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PSE’s Benchmarking System §  Built in 2009

§  Not much known about demand §  WUTC not involved §  Built to comply with specific benchmarking laws §  Stakeholders not involved §  9 months to build, built by IT & consultants

§  Interface is contained within Portfolio Manager §  Customer receives:

§  One-time 24 month upload §  Aggregate consumption data §  No cost data

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Using PSE’s Benchmarking System §  First setup buildings in Portfolio Manager §  Need all meter numbers and last 4 account #s §  Signed form IF

§  Four or less tenants with PSE accounts §  Five + tenants = no forms

§  Minimum 1-2 day turnaround §  0.5 FTE assigned, assists customers with account setup

and use of system

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Webpage with Information & Guides

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Results §  Demand – YES!

§  Over 2,000 participants since inception §  Has exposed the demand for consumption data from customers

§  Satisfaction – NO! §  A lot of data collection for the customer §  Want a subscription service §  Want cost data (and get it elsewhere) §  Want individual meter data §  Want it to be automated §  Don’t want to fill out any forms §  Customers want a simple, easy, one-time process with PSE’s

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PSE Benchmarking 2.0 §  Retooling our energy data strategy and offerings §  Targeting the new Portfolio Manager launch in 2013 §  Goals:

§  Develop tools that meet customer needs §  Protect customer privacy §  Update laws and policies to reflect modern business practices §  Be in compliance §  Look beyond benchmarking §  Link up with our energy efficiency programs

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Challenges §  We don’t know what a building is §  We’re getting requests from people who aren’t

necessarily our customers §  Laws may be out-of-date or conflicting

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