Emotional & Social IntelligenceEmotional & Social Intelligence

Emotion = to moveEmotion = to move

Plan for the afternoon

• Only an overview!

• Definition –What is E.&S.I.?

• Why does it matter?

• Digging below the surface to the layers that really drive us...

• C.S.A.

• Explore through exercises

Plan for the afternoon

• Definition –What is E.&S.I.?

• Why does it matter?

• Digging below the surface to the layers that really drive us...

• C.S.A.

Definitions of Emotional and Social

Intelligence

In pairs, what do you think?

Definitions of E & S.I.

• The Mayer-Salovey model:

The ability to perceive, understand, manage and use emotions to

facilitate thinking

Definitions of E & S.I.

• The Goleman model

An array of emotional and social competencies that contribute to

managerial performance

Definitions of E & S.I.

‘The capacity for recognising our own feelings and the feelings of others,

for motivating ourselves,

for managing emotions well,

in ourselves and in our relationships.’

Definitions of E & S.I.

• The Bar-On model

A cross-section of interrelated emotional and social competencies,

skills and facilitators that impact intelligent behaviour.

Key Words for E&SI

• Facilitate Thinking

• Managerial Performance

• Motivational Ability

• Impact on Intelligent Behaviour

So Corrigan’s Summary.....1. Emotional awareness

– ‘What is going on within me?’– ‘What’s happening with the person opposite?’– How can I use this awareness to improve outcome for me

and them?

2. Inform our thinking

3. Improve our Management Ability

4. Improve our ability to Motivate others

5. Improve our Behaviour!

6. Enables us to handle change/adapt/stress

Plan for the afternoon

• Definition –What is E.&S.I.?

• Why does it matter?

• Digging below the surface to the layers that really drive us...

• C.S.A.

Why does it Matter?

First exercise: 2mins in pairs:

Think of areas of your life that this concept might affect

Consultations?

Stressful situations?

C.S.A.?

Get the better of Colleagues?

Cope with their Misbehaviours?

Relationships at home?

Stress?

Awareness of WHY and HOW to manage

Leadership?

Do you want to be a leader?

Evidence of enhanced career

success

Why does it Matter?• Impacts-Leadership capability & effectiveness• Informs us in every aspect of our job:

– Consultations– Partners meetings– Motivating our team– Our ability to handle Stress

• Home life!• Better able in managing:

– Conflict– Influence & inspiration

• It can be learned..otherwise no point!

Intellect?

Emotional Intelligence

1998 Goleman - IQ vs EQ

Emotional intelligence predicts success

Emotional competencies can be developed

It takes time to acquire new competencies

Second Exercise

• Think of the best leader you have ever known

• What was it about their behaviour that made them so good?

Third Exercise

• Think of the worst leader you have ever known

• What was it about their behaviour that made them so bad?

What are the best emotions to generate to increase team

effectiveness?

Emotions

• Glad

• Sad

• Mad

• Scared

Learned fearfulness

…results in fear conditioning

What are the best emotions to generate to increase team

effectiveness?

What is your experience?

Leading a Team

• In your life, ‘Team’ =– Patient-Doctor– Practice staff– Partnership– Home!– Others?

Leadership Styles

Handout

Look at the arrows…

Leadership Grid

Handout

E&S.I. In Leadership

Self Awareness Social Awareness

Self Management Relationship Management

Positive Impact on Others

Emotional Intelligence

Film Clip

• For ‘Business Promotion’ read

‘Better Partnership & Team effectiveness’

http://www.youtube.com/watch?v=Obd-h278BZY

Exercise 4

Place stickies onto charts

Plan for the afternoon

• Definition –What is E.&S.I.?

• Why does it matter?

• Digging below the surface to the layers that really drive us...

• C.S.A.

What drives behaviour/ ‘styles’?

Who am I..really?

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

THE INNER AND THE OUTERTHE INNER AND THE OUTER

organisation

community

context

INNER OUTERself

Johari Window

Blind Self Undiscovered Potential

Public Self Private Self

I can’t see, but others can Neither I nor

others can see

Others can see

I can see I can see but others can’t

Emotional Intelligence

http://www.youtube.com/watch?v=fXY1rxQEcCo

So what DRIVES us???

Reflections on the last week.

• The best work experience you had during that week.

• The worst work experience you had.

• What it was about these two experiences that made each of them your best and your worst?

• Then think again, why did those factors make them feel the best and worst.....really why???

• Does that tell you anything about you, what makes you tick??????

The Iceberg

SkillsKnowledge

Self imageUnderlying Traits

Underlying Personality Traits

Handout

Exercise 5

Discovering your Unconscious Driver Traits...

Can you identify with the descriptions?

Are you:

• Be Perfect?

• Please People?

• Hurry Up?

• Be Strong?

• Try Hard?

Look at your risk areas....

Peel down to the core!

• The final layer!

• What really drives us?– We have looked at our TRAITS?– But what drives our Traits?– What Motivates you?

The Iceberg

SkillsKnowledge

Self imageUnderlying Traits

Motivators

Basic Motivators

Handout

Plan for the afternoon

• Definition –What is E.&S.I.?

• Why does it matter?

• Digging below the surface to the layers that really drive us...

• C.S.A.

C.S.A.

• What emotions does the thought of C.S.A. Generate for us?

• Why do GPRs fail, within this context?– Stress

• What can you do about that?– Aware of your Trait– Self Manage– Anchor Points– Positive emotions– Manage time (hurry up vs be perfect)

Outcomes from the afternoon

• Taster to find out more!

• Be more aware of own feelings

• Know why these feelings occur

• Think about implications of our emotions

• Aware of our strengths and limits

• Open to (self) feedback

American Cheesy to Finish with!

http://www.youtube.com/watch?v=5_ZLVtk2HUM