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What Makes a Leader?Based on the article by Daniel Goleman, Harvard Business Review, November–December 1998
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What Do the Best Leaders Have in Common?
Ahighdegreeofemotionalintelligence
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Emotional intelligence is twice as important as technical skills or IQ.
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Emotionally intelligent leaders boost the bottom line.
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5 Components of Emotional Intelligence
Self-awareness
Self-regulation
Motivation Empathy Socialskill
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•Realisticself-assessment•Self-deprecatingsenseofhumor•Confidence
Self-awareness
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Leaders who see themselves clearly also see their companies clearly.
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Getting Behind a New Project “I’mdisappointednottobechosen.Bearwithme.”
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•Thoughtfulness•Comfortwithambiguity•Integrity
Self-regulation
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Leaders who control their feelings create an atmosphere of fairness and trust.
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•Passionforthework•Desiretoraisethebar•Commitmentandoptimism
Motivation
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Seeing the Upside in a Plunging Portfolio“Itwasthebestthingthateverhappenedtome–Ilearnedsomuch.”
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The drive to excel is contagious.
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•Abilitytoreadbetweenthelines•Skillwithgroupdynamics
Empathy
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Why Leaders Need Empathy
Talent management
Global business
Teamwork
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Leaders need to understand team members and help them collaborate.
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Leaders must read cross-cultural cues.
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Interpreting Body Language
“Holdon—Ithinkthey’reactuallyinterested.”
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Leaders who manage with empathy increase satisfaction and reduce turnover.
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Addressing Merger Anxieties
“Iunderstandwhyyou’reworried,andIpromisetokeepyouinformed.”
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• Expertisewithteams• Persuasiveness• Giftforcollaboration
Social Skill
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Sometimes “idle schmoozing” is actually relationship building.
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A leader can’t do everything on her own.
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Emotional intelligence can be learned.
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Developing Empathy Through Practice and Feedback“HaveIunderstoodyoucorrectly?”
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Emotional intelligence:Nice to haveNeed to have
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Harvard Business Review Magazine and Web ArticlesBuilding the Emotional Intelligence of GroupsVanessaUrchDruskatandStevenB.Wolff
Contextual IntelligenceTarunKhanna
Emotional AgilitySusanDavidandChristinaCongleton
Primal LeadershipDanielGoleman,RichardE.Boyatzis,andAnnieMcKee
Harvard Business Review Press BooksBecoming a Resonant Leader AnnieMcKee,RichardBoyatzis,andFrancesJohnston
HBR’s 10 Must Reads on Emotional Intelligence
Harvard Business Review Slide DeckThe Focused LeaderDanielGoleman
Learn More