8/10/2019 EI Components
1/17
Emotional Intelligence
Components
8/10/2019 EI Components
2/17
8/10/2019 EI Components
3/17
Why Leaders Fail
Rigidity: They are unable to adapt to
change. They are unable to take in or
respond to feedback about the traits they
need to change.
Poor Relationships: They alienate those
they work with by being too harshly
critical, manipulative, insensitive, overlydemanding or untrustworthy
8/10/2019 EI Components
4/17
EQ Predicts Top Performance
An analysis of over 300 top-level executives from
15 global companies found that 6 emotional
competencies distinguished stars from average
performers:Influence, team leadership, organizational
awareness, self-confidence, achievement drive, and
leadership.
8/10/2019 EI Components
5/17
What is Emotional Intelligence?
Factors that are related to success in life
Helps us understand why some people
do well in life while others fail
Distinct from IQ (Cognitive Intelligence)
8/10/2019 EI Components
6/17
Emotions are reactions to an object, not
a trait. They are object specific. You
show your emotions when you are happy
about something, angry at someone,afraid of something. Moods, on the other
hand,are not directed at an object.
Emotions, turn into moods, when weloose focus of the object.
8/10/2019 EI Components
7/17
Types of Emotions
Positive primary emotions
love /affection, happiness/ joy /
cheerfulness, surprise/ wonder / shock
Negative primary emotions
fear, sadness, anger, disgust, shame
8/10/2019 EI Components
8/17
Positive impact of optimism on health-
Perseverance
Achievement
Motivation for success Pessimism leads to
Passivity
Failure Social isolation
Even depression
8/10/2019 EI Components
9/17
Definition of EI
The ability to monitor ones own and
others feelings and emotions, to
discriminate among them, and to use this
information to guide ones thinking andaction.
John Mayer. PhD. And Peter Salovey, PhD.
8/10/2019 EI Components
10/17
What EI is not
Cognitive Intelligence (IQ)
Aptitude
Achievement Vocational Interest
Personality
Static - Results can change over time
8/10/2019 EI Components
11/17
Brief History
1936 (Robert Thorndyke) - social intelligence
1940 (David Wechsler) - non intellectiveintelligence
1980 (Reuven Bar-On) - the concept of EQ 1983 (Howard Gardner) - personal
intelligence
1989 (John Mayer & Peter Salovey) -
Emotional Intelligence 1995 (Daniel Goleman) -popularized
Emotional Intelligence
8/10/2019 EI Components
12/17
Emotional Intelligence Framework
Self
Awareness
Who am I & whatare my potential
dev areas?
Social
Awareness
How can Iunderstand &
value others?
Self
Management
How can I regulate
my emotions ?
Social
Skills
How do I build
teams &
relationships?
Awareness
Actions
Self Others
8/10/2019 EI Components
13/17
Self
Awareness
Self-Awarenessthe ability to recognize and understand yourmoods, emotions, and drives (as well as values and goals) aswell as their impact on others. People who have it are neitheroverly critical or unrealistically hopeful.
What am I feeling?What is going on within me?
How does that impact others?
Emotional Awareness: Recognizing ones emotions and their effects
Accurate Self-assessment: Knowing ones strengths andweaknesses
Self-confidence: A strong sense of ones self-worth and capabilities
8/10/2019 EI Components
14/17
eManagement
Self-Regulationthe ability to control or redirect disruptiveimpulses and moods; the propensity to suspend judgmenttothink before acting.
What are my emotional triggers?
Am I accepting responsibility for choosing my own emotionalresponses?
Do I reframe situations from stressful to challenging?
Self-Control: Keeping disruptive emotions and impulses in check
Trustworthiness: Maintaining standards of honesty and integrity
Conscientiousness: Taking responsibility for personal
performance Adaptability: Flexibility in handling change
Innovation: Being comfortable with novel ideas, approaches, andnew information.
8/10/2019 EI Components
15/17
Social
Awareness
The ability to understand the emotional makeup of people; skill intreating people according to their emotional reactions.
Do I express empathy?
How do I recognize and respond appropriately to the emotions of others?
Understanding others: Sensing others feelings and perspectives, and
taking an active interest in their concerns Developing others: Sensing, anticipating, and recognizing others
development needs and bolstering their abilities
Service Orientation: Anticipating, recognizing, and meeting customerneeds
Leveraging diversity: Cultivating opportunities through different kinds ofpeople
Political awareness: Reading a groups emotional currents and powerrelationships
8/10/2019 EI Components
16/17
Social
Skills
Communication
Active Listening
Assertion Conflict mgmt
Interpersonal skills,
Trust and intimacy
8/10/2019 EI Components
17/17
Summary
While all the elements of emotionalintelligence are critical, they are all built onself-awareness.
Learning and change starts with becoming
aware of ourselves. We have to manage ourselves (self-
awareness, self-control, self-motivation) beforewe can manage our relationships with others.
The interactions among self-awareness, self-management, and empathy make diagnosingthe root cause more difficult.
Top Related