Increasing Profitability Through Safety Innovation and Culture Change
Ed Stettler
OSHA General Duty Clause
Each employer has the obligation to furnish to each of his employees a place of employment which is free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees.
Prioritize S Q D CSAFETY
Don’t harm anyone or the environment
QUALITY Perfection
DELIVERY Build trusting relationships
COST Tempting to put ahead of SQD – don’t do it!
GROWTH Will happen as a result of SQDC
ACCIDENTS
CONDITIONS
BEHAVIORS
Unsafe Conditions
Behavior Based Safety (BBS)Long term commitment Understanding peopleTrainingCollecting data through observationAct, provide feedback, reinforce positive
behaviorDon’t let inspections become a hindranceConstructive discussions
*Make your own*
The Human Side of OrganizationsPrioritizing safety
“I care about your wellbeing”Human Resources
Responsible for safety?Responsible for the culture?
Understand the root cause of attitudesDisgruntled Cultural Maslow
Pitfalls, drawbacks
Change Curve
Crucial Conversations
Managers’ Safety RoleLeadership (prioritize and value safety)Not what you think and feel, but what you do and
say
ExampleComplianceEnforcementEmpowermentProvide resourcesCommunication
Workers’ Safety RoleComplianceFocus “above and beyond” minimum
expectationsUnderstand that rules and policies are to
protect themParticipate Communicate - give feed back to manager
Expert Problem SolversCulture shiftQuality improvementsDeliveryCost reduction ideas and activities
Strategic managementLean manufacturing
Kaizen
ResultsOSHA recordable accidents
RecognitionSafety incentives
Time offPizza partiesCompetition
Special Recognition AwardsIndividual award
Hero awardPeer recognitionVideo
Quality
On Time Delivery
Profit
Business Excellence Award
2012Wilkins named top business In the Rexnord Corporation out of 55 global companies
So what’s the innovation?Start with safety to gain trust and involvement Remove hazardous conditionsUse Behavior Based Safety program to collect
dataUse crucial conversations to engage and
improve cultureCreate a team of problem solversPursue QDCRecognize performers
[email protected]://www.training.dupont.com/dupont-stophttp://www.vitalsmarts.com/
crucialconversations/http://www.osha.gov/pls/oshaweb/
owadisp.show_document?p_id=3359&p_table=OSHACT
http://www.safestart.com/http://proactsafety.com/
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