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Computer-mediated communication (CMC) :
E-Mail is a form of computer-mediated
communication (CMC) which involves the usage
of two or more computers as a mode of message-transmission. The way communication occurs
entirely depends not only on the social,
professional or educational environment but also
upon the method of communication used.
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There are several advantages of CMC. For
example,
` The two individuals communicating may not be
physically present at the same place or at thesame time.
` The time taken for message delivery is minimum.
` Also CMC has an added advantage of
data/message storage which can be very usefulfor future reference.
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` Any CMCs, an E-mail for an instance, is
contextually bound so the recipient is free to
generate meaning out of it.
` Face-to-face communication will involve a lot ofnon-verbal cues which would rightly denote the
intention of the sender or speaker.
` However cues are sparse or absent in CMCs so it
is more vulnerable to uncertainty andmisperception about the views of the sender.
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Personality, Emoticons and Capitalization in E-
mails:
` Both Capitalization and Emoticons can provoke
polarized responses and a sense of excitement.` Emoticons incur flaming, which is primarily an E-
mail with negative contents.
` Sometimes, correct usage of Capitalization and
Emoticons can make a better impression onreaders.
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Researches say that people perceive emails asmore negative than they are intended to be, andeven emails that are intended to be positive canbe misinterpreted as more neutral.
When you get an email that's really short, with nogreeting, no closing; it's probably because theywere very rushed, or maybe they're not very goodtypists. But because of those things, people have
a tendency to perceive the message as negative."
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Although certain factors, such as the use of
correct capitalization and even emoticons, can
positively affect the recipients' opinion of the
sender, people's perceptions of nonverbal cuesare consistently inconsistent. So the best solution
isn't necessarily better emails, but fewer emails.
Before you shoot off another missive, consider the
face-to-face meeting or phone call first.
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We started our research by asking college
students to fill in a personality questionnaire and
then read emails from an unknown person. Each
student was randomly assigned to read two of four
differently presented emails. Some of the emails
were all capitalized, others included emoticons
and the rest neither, so the researchers could
compare responses. The students then rated thesender's likeability.
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` Kind of data : Data taken from random people
through bivariant method (yes/no).` Size of data : Number of samples taken are 25.
` Method adopted : Simple random sampling by
questionnaire.
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` APPENDIX : Sample Questionnaire
` Name
` Mobile No.
` Type of format used (Formal/Informal)
` Usage of emoticons
` Whether type of message change with the receiver?
` Does personal mindset affect the writing style?
` Does the receivers image influence your mails?
` Does the style of writing influence the recipient` Preference of E-mails
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` 62.5% of the sample said that they use formal e-mails intheir proceedings.
` 58.33% of the sample said that they use emoticons in
their e-mails.
` 62.5% of the sample said that they change their writingstyles depending on the type of message.
` 54.17% of the sample said that their personal mindset
about the recipient affect their style of writing.
` 70.83% of the sample said that they get attracted by the
style of writing.
` 69.56% of the sample prefers subject-centric e-mails.
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It is amazing to find that in this day and age, somecompanies have still not realized how importanttheir e-mail communications are. Many companiessend email replies late or not at all, or send replies
that do not actually answer the questions youasked. If your company is able to dealprofessionally with email, this will provide yourcompany with that all important competitive edge.Moreover by educating employees as to what canand cannot be said in an email, you can protectyour company from awkward liability issues.
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THANK YOUu
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