Develop your Leadership, Transform your Team
-Heather Erhard, Director, Erhard Associates
-Lisa Foster, Production Manager, McCain Foods
Effective Leadership • Think of a leader who stands out – in fact
you wish all leaders were like this.
• What are the skills and characteristics that define this leader?
Effective Leadership
Decisive Gives feedback
Good communication Manages stress
Empathy Calm in crisis
Good listener Competent
Organized Available
Visionary Trusts and is trustworthy
Sense of Humour Delegates
Positive Knowledgeable
EI Defined • Emotional Intelligence is a set of emotional
and social skills that influence the way we – Perceive and express ourselves
– Develop and maintain social relationships
– Cope with challenges
– Use emotional information in an effective and meaningful way
It is a predictor of success in work and life.
EI Defined
• A set of skills that enable us to make our way in a complex world – street smarts or common sense.
• How we manage ourselves and relate to others.
Multi Health Systems
EQ-i 2.0 assessment
• The only scientifically validated tool of emotional intelligence used by thousands of organizations and over 1 million people in 80 countries.
Emotional Intelligence =
Good Leadership
The Foundations of EQ-i 2.0 • Self Perception
• Self Expression
• Interpersonal
• Decision-making
• Stress Management
Foundations and Subscales
Self Perception
• Emotional Self Awareness
• Self Regard
• Self Actualization
Emotional Self Awareness
Ability to be aware of and understand one’s feelings and their impact.
Self Regard
Ability to respect and accept one’s strengths and weaknesses.
Self Actualization
Ability to improve oneself and pursue meaningful objectives.
Foundations and Subscales
Self Expression
• Emotional Expression
• Independence
• Assertiveness
Emotional Expression
Ability to express one’s feelings verbally and non-verbally.
People retain
7% words spoken
38% tone
55% body language
‘If a leader resonates energy and enthusiasm, an organization thrives; if a leader spreads negativity and dissonance, it flounders.”
Primal Leadership, Goleman, Boyatzis, McKee
Independence
Ability to be self-directed and free of emotional dependency on others.
Assertiveness
Ability to express feelings and thoughts in a non destructive way.
Foundations and Subscales
Interpersonal
• Interpersonal Relationships
• Empathy
• Social Responsibility
Interpersonal Relationships
Ability to develop and maintain mutually satisfying relationships.
Empathy
Ability to recognize, understand and appreciate the feelings and thoughts of others.
“Seek first to understand, then be
understood.”
Stephen Covey
Social Responsibility
Ability to contribute to society, one’s social group, and to the welfare of others.
Foundations and Subscales
Decision Making
• Impulse Control
• Reality Testing
• Problem Solving
Impulse Control
Ability to resist or delay an impulse, drive, or temptation to act.
Reality Testing
Ability to remain objective by seeing things as they really are.
Problem Solving
Ability to solve problems where emotions are involved using emotions.
Foundations and Subscales
Stress Management
• Flexibility
• Stress Tolerance
• Optimism
Flexibility
Ability to adapt one’s feelings, thinking, and behaviour to change.
Stress Tolerance
Ability to effectively cope with stressful or difficult situations.
Optimism
Ability to remain hopeful and resilient, despite setbacks.
Happiness
Ability to feel satisfied with oneself, others
and life in general.
Applications for EQ-i 2.0Leadership development
Executive coaching
Profiling star performers
Selection and retention
Building high performing teams
Career development and transition
Training and development
Organizational change
Personal development
Our MissionAchieve sustainable greatness
Continue to select, train, and develop a teamthat “walks the talk” throughout our facility
Continue to set high expectations, while providing each other with the autonomyand support needed to succeed
Continue to get better; maintainour improvement trajectory
McCain Foods Portage la Prairie
Emotional Intelligence
Key Strengths
• Emotional Self Awareness
• Interpersonal Relationships
• Self actualization
• Optimism
Key Areas for Development• Impulse Control
• Empathy
Ask Questions
1. What have we done in the past?
2. What worked & what did not?
3. Were you involved in the past?
4. What is our goal?
5. What are your thoughts?
6. Do you understand the direction?
New board
Jamaica
My Three Questions:
1. What would this change for me?
2. How important is this for me?
3. What would I lose?
Re-set!
1. Take 3 deep breaths.
2. Push chair back.
3. Ask for some time to provide answer at a later date.
Emotional Intelligence
Personal Mission StatementsPersonal
Loving, understanding, strong, dedicated and dependable wife and mother.
ProfessionalA hard-working, self-directed, dedicated leader who
teaches, grows, learns and builds strong relationships.
Principles to Live by
1. Devoted time – can do anything, but not everything.
2. Time Management – invest my time in what matters.
3. Focus attention – allocate time for things that matter. Avoid procrastination.
4. Be productive – do what I say I was going to do.
5. Integration – work and life.
6. Improve my life – how to and keep going….
Speaker Contact Information:• Heather Erhard, Director, Erhard Associates, 204-488-
4348, [email protected], www.erhardassociates.com
• Lisa Foster, Production Manager, McCain Foods,
204-856-2832, [email protected]
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