DESIGNING FOR UNCERTAINTYTIPS & TRICKS OF THE TRADEJeanny Wang@GGM Tech Day 2013
How to keep sane,
the only sure thing you have? when uncertainty is
Tip 1 Be relentless with your whys?
Make asking questions a part of your culture
Ask to understand & inquire, not to insult
Channel your 3 yr old nephew
Tip 1 Be relentless with your whys?
Tip 2 Think in terms of behavior
Tip 2 Think in terms of behavior
Practice agnostic design
Make behavioral paths & patterns your anchor
Try BDD, User Flow & Service Blueprint
Tip 3 Learn to divide and conquer
Tip 3 Learn to divide and conquer
Shape your problem space
Slice it into unique, meaningful packages
Tackle one package at a time
Tip 4 Don’t go at it like a lone genius
Tip 4 Don’t go at it like a lone genius
Avoid tunnel vision, get more views on an issue
Find a common language
Make it OK to be vulnerable
Tip 5 Make deliberate decisions
Tip 5 Make deliberate decisions
Don’t shy away from making assumptions
Be aware & transparent about your decisions
Be accountable & measure your results
If you’ve done it all, yet still fail ...
sometimes you just have to deal with sh*t,
If you’ve done it all, yet still fail ...
... learn from it, move on and know that
when sh*t happens.
EVEN HEROS HAVE BAD DAYS!
brought to you by
Jeanny Wang@perhapstoopink (Twitter)@jeannywang (LinkedIn)
SANE
Thank the interweb & cc for most of the images*- schoschie: http://www.flickr.com/photos/schoschie/2527918562/sizes/l/- Owner unknown: http://i.imgur.com/9IGQgpW.jpg- soliya: http://www.flickr.com/photos/soliya/8257331913/sizes/l/- Carl Kleiner: carlkleiner.com- Do a Sketch: http://doasketch.files.wordpress.com/2011/10/know-it-all1.jpg- perspective: http://www.flickr.com/photos/perspective/8553071611/sizes/h/- angermann: http://www.flickr.com/photos/angermann/207232809/sizes/o/in/photostream/- Keepcalm-o-matic.co.uk
*Disclaimer: No one was harmed in creating this presentation. Contact me if you would like your images to be removed.
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