D A T A M I N D
G L O B A L
S E R V I C E S
S m a r t
B u s i n e s s
S o l u t i o n s
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
•About Us
•Mission, Vission & Values
•Our Principles
•Management Profile
•Our Services
•Quality Policies
•Infrastructure
•Datamind Edge
•Work Process
•Reach us
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
About Datamind Global Services
Datamind Global Services (DGS) is one of the leading
data processing company based in Kolkata (India),
dedicated to deliver high quality performance by
matching the right need with the correct solution.
With rich experience in Healthcare, FMCG, Media and
Telecom (to name a few), DGS helps its clients to
efficiently manage their business data and information
by providing offshore outsourcing of data processing,
market research, technical support and customer
support services.
Our solutions and services put your information to work
by delivering the right content to the right users at the
right time.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
Vission, Mission & Values
Provide Ongoing Satisfaction to our customers renderingprofessional quality services which are at the leading edge ofprice and performance. To help our customers achieve theirbusiness objectives by providing innovative and best-in-classBPO services.
To be the "partner of choice" for the Outsourcing Industry worldwide.
• Customer Centric approach - "We are much more than a vendor; we are your partner”.
• High standards of personal and professional ethics• Confidentiality and securing intellectual property of our clients• Constantly strive for innovation and excellence• Excellence, learning and sharing• Fun-filled work environment with care and respect for each individual
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Our relationship with
clients is based on the
principles of honesty,
quality of work, quick
turn-around-time and
total commitment to
their needs.
About DGS Principles
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Management Profile
A Management professional with 10+ years of experience in Operations, Business Development and Quality with leading KPO’s and consulting firms. At DGS Abhijit leads the business development efforts and takes care of the client engagement activities. A cricket and wildlife buff, unwinds by travelling and spending time with his pets.
ANIRBAN
Project Management with over 11 years of experience in operations across different sectors like Telecom, Utility, Finance. Currently involved in the role of Head of Operations for Datamind Global Services which involves end to end client service delivery across geographies.Specialties: Project Management, Data Processing and Info graphics services.
SUBIR
Total 11 years of Marketing and Sales experience in Financial domain. Currently responsible for the smooth operational run at Datamind Global Services. He also heads the admin department at DGS and ensures that the organization do not face any administration issues. Subir is a sports lover and enjoys watching Cricket and Soccer at his leisure.
ABHIJIT
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Our Services
Data Entry Services:
• Online/ Offline
• Database
• Mailing Lists
• Catalogues
• Surveys
• Company Reports
• Insurance Claims
• From Yellow /White Pages
• Dictionaries, Manuals &
Encyclopedia
• Copying, Pasting, Editing, Sorting
& Indexing
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
Our Services
Data Processing Services:
• Form Processing
• Insurance Claim Processing
• Survey Processing
• Check & Credit Card Processing
• Summarizing data in reports
• Image processing
• Data extraction & capture
• Subscription & membership
enrollment processing
• Rebate and coupon redemption
• Digitization of data
• Data conversion (HTML, PDF,
XML, Word etc)
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Our Services
Web & Internet Services
• Surveys and feedback
• Database design and input of
research data
• Web design
• Web development
• Search Engine Optimization
• Info graphics
• e book conversion
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
Quality Policy at DGS
Data quality is of prime importance to us and we follow stringent quality
guidelines to ensure accurate data collection/capture across
methodologies.
Quality ensuring reliability and Customer satisfaction
Quality is a passion at DGS and the aspects of high quality permeate in
every department. The strong process orientation translates into real
benefits like reduced cycle times, improved customer satisfaction scores
and better cost efficiencies.
At DGS, we offer customer care with emphasis on relationships, speed,
expertise, and cost control. DGS strives to ensure that our customers will
get exceptional interactive customer care and enjoy quality assistance.
DGS works with you throughout to ensure that your objectives and
standards are met.
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The state of art infrastructure selected is both scalable
and flexible providing for small to corporate size
enterprises. It has a distinct locational advantage for
providing high quality, low cost business process
outsourcing services by leveraging local talent pool in
Kolkata. This infrastructure also ensures that the client’s
data is secured.
Infrastructure
The setup is equipped with-
24 x 7 Security and Access Control
Uninterrupted Power Supply with batterybackups for Servers
Leased Internet connection providinginstant global connectivity for text,voice, graphics and data.
25 seater capacity with 50 employees -2 shifts.
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Datamind Edge
• Reduced Costs -Through our global workforce, we
help our customers increase ROI by providing
services at lower than market costs–with no
sacrifice in quality or time.
• Speed-to-Market - With access to a large skilled
labor pool and 24 hour production we have the
people and skill sets to meet your needs with rapid
delivery – helping your company stay ahead of the
competition.
• Superior Quality - Using our Global Solutions
methodology, we guarantee superior quality and
customer satisfaction.
Our Strength & Competency
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We are committed to provide solutions conforming to
international standards, through constant up gradation
of technology and processes, in order to ensure
consistent quality for our customers.
Our Commitment
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Work Process
Step 1: Response to customer’s enquiry by emails.
Step 2: Discussion with customer to understand
requirements.
Step 3: Training, sample work and customer
satisfaction.
Step 4: Price finalization.
Step 5: Pilot project started after customer’s approval of
work quality.
Step 6: High-quality, Consistent & cost effective
solution delivered.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
“We work hard to achieve success for our clientsbecause when their company succeeds, we succeed.”
Registered Office:
Datamind Global Services
178(30),
Madhusudan Banerjee Road
(Near Mangaldeep)
Post office -Nimta
Kolkata-700049
West Bengal, India
Voice- India: +91-9903172578
E-mail: [email protected]
Web : www.datamindgs.com
Reach us with Ease
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
© Datamind Global Services, 2013. All Rights Reserved - Privileged and Confidential
Join hands with Datamind Global Services for
your Offshore Outsourcing, Data Entry Services
and Back Office Operations requirement.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
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