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CUSTOMER INNOVATION STUDY
Dab Pumpsboosts global productivity with Infor LN, Infor ION, and other Infor solutions
+
Speed is not just marketing. It’s something real with Infor. Infor has
the best solution to support our critical processes efficiently.”
Enrico Pana
Global IT Manager,
Dab Pumps
“
Table of Contents3 Facts at a glance
4 Executive overview
5 Situation analysis Wanted: Flexible ERP for complex
manufacturing mix
6 Innovation strategy
Infor simulated real business cases with Dab Pumps’ own data
8 Results
Faster response time, happier customers
9 Looking ahead
Future roadmap
10 Learn more
HEADQUARTERS
Veneto, Italy
WEBSITE
www.dabpumps.com
EMPLOYEES
1,200+
INFOR PRODUCTS AND SERVICES
Infor® 10x, Infor LN, Infor ION®
INDUSTRY
Equipment/
Industrial Machinery
Facts at a glance
REVENUE
370 Million
Customer Innovation Study: Dab Pumps 3
Executive overviewHigh-level impact
20%
reduction in average fulfillment time
52%
faster approval of supplier invoices,
from 5 days to 2.4
97%
server capacity reached
71%
faster payment to suppliers,
from 7 days to 2
Situation analysis
■ Standardize systems and processes as part of a two-tier ERP strategy.
■ Enable the profitable shift from a make-to-stock (MTS) to a make-to-order (MTO)
and engineer-to-order (ETO) strategy.
■ Support expansion to emerging markets and support local business practices and regulations.
Innovation strategy
■ Needed a partner who could simulate real business cases and process flows using Dab Pumps’ own data during the evaluation period.
■ Selected Infor for greater manufacturing and sales flexibility, a faster implementation, and lower total cost of ownership.
■ Built IT foundation for rapid growth into developing markets such as China.
Results
■ Rapidly rolled out a complex, multi-site implementation covering 11 countries.
■ Gained a system that manages the complexities of multinational MTO manufacturing.
■ Standardized and automated business processes worldwide, while meeting the specific needs of large and small sites.
■ Retired legacy applications, customizations, and interfaces to increase business process speed, flexibility, and agility.
■ Built a platform for growth with a vertically focused ERP system that provides a single
instance environment, along with multi-company, multi-site, multi-currency, and multi-
language capabilities.
Customer Innovation Study: Dab Pumps 4
SITUATION ANALYSIS
Wanted: Flexible ERP for complex manufacturing mix
In particular, Dab Pumps’ MTO and ETO
environment required a system that
provided a more detailed understanding
of cost and profitability. And with vast
international growth on the horizon in
emerging markets like China and South
Africa, Dab Pumps’ executives knew that
change was essential.
Change was essential
Successful global companies thrive on
innovation and doing things differently.
This held true when Dab Pumps, a division
of the $3.6 billion pump manufacturer
Grundfos, selected Infor for its enterprise
resource planning (ERP) software because
Dab Pumps’ requirements are different
than its parent company. While Grundfos
operates mainly on a make-to-stock (MTS)
model, Dab Pumps’ requirements are more
complex, with approximately 40% of its
water pumps created via made to order
(MTO), and another 20% via engineer
to order (ETO)—for a diverse mix
of customers.
Dab Pumps is a leading provider of pumps
to residential services and municipalities,
irrigation services, firefighting teams,
and a range of industries. But in order to
continue to meet its business needs and
grow globally, Dab Pumps had to move
beyond its existing, legacy IBM® i-based
system, which was a heterogeneous,
highly customized, siloed environment that
couldn’t keep pace with industry changes.
Customer Innovation Study: Dab Pumps 5
With a highly complex environment,
we needed an ERP solution flexible
enough to manage all our different
manufacturing needs. Using a mix of
MTS, MTO, and ETO, our business is
more complex and has greater need
for flexibility.
Enrico PanaGlobal IT Manager, Dab Pumps
“
INNOVATION STRATEGY
Infor simulated real business cases with Dab Pumps’ own data
A tough challenge successfully met
Dab Pumps assembled a long list of global
ERP providers and gradually pared down
the candidates to a short list that included
Infor. Dab Pumps liked Infor’s vertical focus
in planning, manufacturing, and distribution,
and was most impressed with Infor’s
acceptance of Dab Pumps’ challenge to
simulate seven or eight real business cases
and process flows from order to delivery,
using Dab Pumps’ own data.
Speed, flexibility win out
Ultimately, Dab Pumps chose Infor because
it could provide greater manufacturing and
sales functionality, a faster implementation,
and a lower total cost of ownership.
The synchronized business system from
Infor is also helping Dab Pumps move from
forecast management to a more accurate
and proactive planning management
system based on real-time data.
6Customer Innovation Study: Dab Pumps
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Without significant customization, Dab Pumps has instilled standardized best business practices across its global operations backed by automation. The combined power of Infor LN and Infor ION were used to create an innovative process dashboard that could identify potential bottlenecks. This has helped improve the way Dab handles, processes, and tracks orders, while monitoring pricing deviations to provide consistency across all operations.
Value realized By eliminating bottlenecks and manual processes, Dab Pumps is providing its products to its customers in local markets within five hours—a nearly 20% reduction in average fulfillment time. With the newfound visibility that Infor solutions provide, Dab Pumps’ end users are doing a better job of promising customers faster delivery dates, and fulfilling those promises because the production information in the system is accurate.
7Customer Innovation Study: Dab Pumps
Business synchronized
With implementations in Italy, as well as sites in the US, China, Germany, Hungary, South Africa, and Spain, Dab Pumps has an efficient two-tier ERP system that provides a single instance environment, along with multi-company, multi-site, multi-currency, and multi-language capabilities. The company has streamlined financial consolidation and closes books faster, uses production planning to better synchronize processes and material flows, shortened lead times, and improved customer service.
In addition, it has improved communication by updating any changes to the customer order—as well as any supply-related issues—in real time within the system, so that the information is available to all who need it.
RESULTS
Faster response time, happier customers
Detailed impact
Average monthly improvement in
service levels
60,000invoices processed annually
Fasterpayment from customers
2of biggest customers now linked to
order entry system for faster service
15quality improvement projects based
on the new system’s capabilities
Customer Innovation Study: Dab Pumps 88
Dab Pumps also plans to deploy Infor EAM Enterprise,
Infor Expense Management, Infor Human Resource
Management, and electronic data interchange (EDI).
Infor Ming.le™ will be steadily rolled out to deliver new levels
of collaboration and workflow, particularly for exception
management. It will be the key engine for helping users
share, escalate, and resolve issues without the need for
numerous emails and phone calls. In addition, Dab will
continue to move to the cloud.
Already all 750 of Dab Pumps’ users can access a single,
on-premise instance of all the data that resides in the head
office in Padova, Italy. Data is backed up in the cloud for
disaster recovery purposes. Dab Pumps is also moving to
the cloud for document management and sharing purposes.
With Infor Ming.le, each user will be just one click away from someone else’s environment. That’s powerful. We can make that work really well for our customer satisfaction around the world.”
Enrico Pana
Global IT Manager, Dab Pumps
“
LOOKING AHEAD
Future roadmap
Customer Innovation Study: Dab Pumps 9
Dab Group completes Infor 10x global deployment
The water pump manufacturer
experienced vast benefits with
Infor’s integrated application suite.
Read more ›
15 sites in 11 countries: Dab Group rolls out Infor 10x
The next step for Dab Pumps will be to
move its IT systems to the cloud by 2016.
Read more ›
Learn moreDab Pumps, a global leader annually producing three million
motor-driven water pumps, has completed a global deployment
of Infor 10x in addition to Infor LN, Infor ION, and Infor Enterprise
Performance Management (EPM) across 15 sites.
Dab Pumps video ›
3:40
10Customer Innovation Study: Dab Pumps
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