Cultivating product culture

Person to person(person to self)

Everyone’s a coach

Have the confidence to take feedback

Deal with things positively instead of negatively

It starts and ends with you. Be authentic.

Find people who are determined to succeed. Hire those people

Feedback loops(self correcting information)

1. Internal feedback loops

Retrospectives are awesome

Niko Niko

2. External feedback loops

Tag all customer service tickets

Quantitative and qualitative data

Net promoter score

Qualaroo

Uservoice

1000’s of analytics packages

Avoid the tyranny of inertia